Junior Technical Support Analyst Remote Jobs in Tennessee

Erlanger Health hires employees for telecommuting/remote positions in the following states:
AL, AZ, GA, FL, IN, KY, LA, MD, MI, MS, MO, NC, NV, OH, PA, SC, TN, TX, VA, WI, WY
Job Summary:
With minimal supervision, the Workday Systems Functional Analyst assesses business needs, documents objectives, and serves as the ERP subject matter expert. This role supports system design, configuration, implementation, and optimization to ensure data integrity, reporting accuracy, regulatory compliance, efficient workflows, and a high-quality user experience. The analyst develops process documentation, testing criteria, project plans, and provides ongoing support to end users across the organization.
Essential Job Duties:
System Configuration and Support
- Configure business processes, security, dashboards, reports, calculated fields, and EIBs.
- Document workflows and create user friendly procedures.
- Provide training, guidance, and support to end users.
- Perform data analysis to support decision making.
- Manage change communications, test system changes, and maintain documentation.
- Collaborate with teams and vendors; communicate system updates.
- Support business continuity and validate system integrity after downtimes.
Problem Solving
- Troubleshoot complex Workday issues; perform root cause analysis.
- Maintain data integrity through audits and governance practices.
- Mentor junior analysts.
- Prioritize requests based on operational and regulatory needs.
- Track, escalate, and coordinate issue resolution with IT and vendors.
- Meet on call expectations and SLAs.
Professional Performance
- Provide team support and mentorship.
- Maintain certifications and apply new knowledge.
- Ensure accurate, timely communication and reduce duplicative work.
- Identify system efficiencies and improvement opportunities.
- Stay current on industry and regulatory changes impacting systems.
Integrated Application Management
- Support Workday integrations (Studio, RaaS, etc.).
- Ensure accurate role-based security and compliance with audit requirements.
- Perform functional testing and assist with cross team collaboration.
Project Management and Performance
- Complete project tasks on schedule.
- Support Workday releases, upgrades, and enhancements.
- Assist with needs assessment, solution evaluation, demos, and testing.
- Maintain required project and testing documentation.
Other Duties
- Performs other duties as assigned.
Education:
Required:
Bachelor's Degree or equivalent extensive work experience in managing Enterprise resource Management systems (Workday)
Preferred:
Bachelor's degree in business or systems analysis or similar degree with emphasis on data/information analysis (Workday)
Experience:
Required:
3 years' Workday, with proven expertise in planning, configuring, deploying Workday HCM with a thorough understanding of database construction and system integrations.
Preferred:
3-5+ years' Workday Configuration.
Healthcare experience
Position Requirement(s): License/Certification/Registration
Required:
Complete education and pass certification in primary Workday application module(s) within 120 days of completed education and maintaining certification(s) as required.
Preferred:
N/A
Knowledge, Skills, and Abilities:
1. Strong analytical and problem-solving skills, with expertise in data analysis and reporting tools
2. Excellent project management and communication skills, with the ability to translate technical concepts for diverse audiences and foster cross functional collaboration.
Department Position Summary:
The Workday Systems Functional Analyst supports business units by serving as the subject matter expert for Workday configuration, optimization, and data integrity. This role partners closely with operational leaders to evaluate business needs, streamline workflows, and implement system solutions that enhance accuracy, regulatory compliance, and the overall user experience. The analyst manages functional configuration, tests and validates system changes, develops documentation and training materials, and supports Workday releases and integrations to ensure reliable, efficient, and compliant HR technology operations across the health system.