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Junior Technical Support Analyst Remote Jobs (NOW HIRING)

CareFirst

Technical Analyst (Remote)

Baltimore, MD · Remote

Experience: 3 years relevant system/technical analysis. Knowledge, Skills and Abilities (KSAs) * Ability to motivate self and foster a culture of continuous improvement and agile execution.

Cayenta

(Remote) Support Analyst

Alabama, NY · Remote

At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues ... Develop deep functional and technical knowledge of our ERP applications, with a focus on Human ...

Cayenta

At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues ... Develop deep functional and technical knowledge of our ERP applications, with a focus on Human ...

Cayenta

(Remote) Support Analyst

Iowa, LA · Remote

At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues ... Develop deep functional and technical knowledge of our ERP applications, with a focus on Human ...

Cayenta

At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues ... Develop deep functional and technical knowledge of our ERP applications, with a focus on Human ...

Cayenta

(Remote) Support Analyst

Tennessee, IL · Remote

At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues ... Develop deep functional and technical knowledge of our ERP applications, with a focus on Human ...

Cayenta

(Remote) Support Analyst

Albany, NY · Remote

At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues ... Develop deep functional and technical knowledge of our ERP applications, with a focus on Human ...

Cayenta

(Remote) Support Analyst

Virginia, IL · Remote

At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues ... Develop deep functional and technical knowledge of our ERP applications, with a focus on Human ...

Cayenta

(Remote) Support Analyst

New Hampshire, OH · Remote

At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues ... Develop deep functional and technical knowledge of our ERP applications, with a focus on Human ...

Cayenta

At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues ... Develop deep functional and technical knowledge of our ERP applications, with a focus on Human ...

Cayenta

(Remote) Support Analyst

Canada, KY · Remote

At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues ... Develop deep functional and technical knowledge of our ERP applications, with a focus on Human ...

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Junior Technical Support Analyst Remote information

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How much do junior technical support analyst remote jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for junior technical support analyst remote in the United States is $32.12, according to ZipRecruiter salary data. Most workers in this role earn between $23.08 and $35.34 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a junior technical support analyst remote, and why are they important?

To thrive as a Junior Technical Support Analyst Remote, you need a solid understanding of computer systems, troubleshooting, and basic networking, often supported by a relevant degree or technical certification. Familiarity with ticketing systems like Zendesk, remote desktop tools, and knowledge of operating systems such as Windows or macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and resolve technical issues. These competencies are essential to deliver timely technical support and maintain customer satisfaction in a remote work environment.

What is the difference between Junior Technical Support Analyst Remote vs Technical Support Specialist Remote?

AspectJunior Technical Support Analyst RemoteTechnical Support Specialist Remote
Required CredentialsAssociate degree or equivalent, basic technical knowledgeHigh school diploma or equivalent, some technical training
Work EnvironmentRemote, entry-level support rolesRemote, customer-focused technical support
Employer & Industry UsageIT companies, tech support firms, software providersIT services, hardware vendors, software companies

The Junior Technical Support Analyst Remote typically requires foundational technical skills and an entry-level certification, focusing on troubleshooting and customer support. The Technical Support Specialist Remote may have similar credentials but often emphasizes customer service and product knowledge. Both roles are remote and common in tech industries, but the analyst role may involve more technical diagnostics, while the specialist focuses on customer interaction.

What does a junior technical support analyst do, especially in a remote role?

A Junior Technical Support Analyst provides first-level support for users experiencing technical issues with software, hardware, or network systems. In a remote role, they primarily communicate with clients or employees through email, chat, or phone to troubleshoot problems, guide users through solutions, and escalate complex issues to senior team members. They also document issues, maintain support records, and may assist with basic system updates or installations, all while working from a remote location. This role requires good communication skills, problem-solving abilities, and a basic understanding of IT systems.

How does a junior technical support analyst typically collaborate with other teams in a remote environment?

As a Junior Technical Support Analyst working remotely, you'll frequently collaborate with cross-functional teams such as engineering, product management, and customer service through digital channels like email, chat, and video calls. Effective communication and documentation are essential, as you'll often need to escalate complex issues or relay customer feedback to the appropriate team. Regular virtual meetings and shared task management tools help ensure everyone stays aligned and support requests are resolved efficiently. This collaborative structure not only enhances problem-solving but also provides valuable learning opportunities from more experienced colleagues.

What cities are hiring for Junior Technical Support Analyst Remote jobs?

Cities with the most Junior Technical Support Analyst Remote job openings:

What are the most commonly searched types of Technical Support Analyst Remote jobs?

The most popular types of Technical Support Analyst Remote jobs are:

What states have the most Junior Technical Support Analyst Remote jobs?

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Junior Technical Support Analyst Remote jobs near you

Technical Business Analyst (Remote)

Signet Jewelers Ltd.

Akron, OH • On-site, Remote

$100K - $125K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 19 days ago

Signet Jewelers rating

6.9

Company rating: 6.9 out of 10

Based on 299 frontline employees who took The Breakroom Quiz

15th of 29 rated jewelry retailers

Job description

We have many opportunities available on our other career site pages. Click here to link to our careers page!
Signet Jewelers is the world's largest retailer of diamond jewelry, operating more than 2,800 stores worldwide under the iconic brands: Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Banter by Piercing Pagoda, Rocksbox, JamesAllen.com and Diamonds Direct. We are a people-first company and this core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve. People - and the love their actions inspire - are what drive us. We're not only proud of the love we inspire outside our walls, we're especially proud of the diversity, inclusion and equity we're inspiring inside. There are dynamic career paths awaiting you - rewarding opportunities to impact the lives of others and inspire love. Join us!
Technical Business Analyst
Remote
POSITION SUMMARY:
The Technical Business Analyst IV serves as the liaison between business stakeholders and technical teams, driving requirements gathering, system analysis, solution design, testing, and production support activities. This role is responsible for understanding business processes, analyzing system functionality, and translating business needs into detailed functional and technical requirements that support development, testing, and implementation efforts.
The ideal candidate has strong Salesforce experience, excellent analytical skills, and the ability to work effectively with business users, developers, testers, and vendors. Experience with Contact Center as a Service (CCaaS) platforms is a plus.
KEY RESPONSIBILITIES:
  • Lead requirements gathering sessions with business stakeholders and technical teams
  • Perform detailed system analysis to support solution design, impact assessments, troubleshooting, and root cause analysis
  • Translate business needs into clear, detailed requirements that are actionable for developers, testers, and support teams
  • Analyze system integrations, data flows, business rules, and technical dependencies to identify impacts of proposed changes
  • Use SQL to analyze data, validate business rules, support requirements analysis, and troubleshoot production issues
  • Use tools such as Postman to validate APIs, troubleshoot integrations, and support testing activities
  • Collaborate with Salesforce administrators, developers, architects, QA teams, and vendors to deliver scalable solutions
  • Support Agile project delivery, including backlog refinement, testing, user acceptance testing (UAT), and release validation
  • Monitor project progress, communicate risks and issues, and maintain project documentation
  • Investigate production issues and coordinate resolution efforts with business and technical teams
  • Assist with end-user training, adoption, and post-production support

KEY QUALIFICATIONS:
  • Bachelor's degree in Information Systems, Computer Science, Business, or equivalent experience with 5+ years of Business Analyst, Business Systems Analyst, or Technical Business Analyst experience
  • 3+ years of Salesforce experience, preferably with Service Cloud and related customer service solutions
  • Experience creating requirements that support both business objectives and technical implementation
  • Understanding of system integrations, APIs, data flows, and software development lifecycle (SDLC) methodologies
  • Working knowledge of cloud platforms such as AWS or Azure and general cloud architecture concepts
  • Strong communication, problem-solving, and stakeholder management skills
  • Experience with CCaaS platforms (Genesys, Amazon Connect, NICE CXone, Five9, LivePerson, or similar), preferred
  • Experience supporting Salesforce integrations and customer service technologies, preferred
  • Salesforce certifications (Administrator, Business Analyst, Service Cloud Consultant, or similar), preferred
  • Experience working in AWS or Azure environments supporting enterprise applications and integrations, preferred

BENEFITS AND PERKS:
  • Comprehensive healthcare, dental, and vision insurance to keep you and your family covered that is active on day 1 of employment
  • Generous 401(k) matching after just one year to help secure your financial future
  • Ample paid time off, plus seven holidays to recharge and unwind
  • Exclusive discounts on premium merchandise just for you
  • Dynamic Learning & Development programs to support your growth
  • And more!

The salary range for this opportunity is $100,000-$125,000. Base pay offered may vary depending on geographic region, internal equity, job related knowledge, skills and experience, among other factors.

What Signet Jewelers employees say

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About Signet Jewelers

Sourced by ZipRecruiter

At Kay, we know that love is unstoppable. Which is why we're devoted to helping customers Celebrate Life and Express Love in ways every bit as dynamic as they are memorable. From classic must-haves to the latest trends, our selection of quality, responsibly-sourced jewelry has become part of so many love stories over the last century. Kay Jewelers is part of Signet Jewelers, a purpose-driven company who believes love inspires love. Signet is also "Great Place to Work-Certified"™. There are dynamic career paths awaiting you - rewarding opportunities to impact the lives of others and inspire love. Join us!

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Akron, OH, US

Year founded

1949

Social media

Twitter

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