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Junior Technical Support Analyst Remote Jobs (NOW HIRING)

SitusAMC

Product Support Analyst - Remote US

$70K - $100K/yr

... Support-related activities. * Validate findings, both internal and external. * Analyze ... Associate degree or equivalent from two-year college or technical school and one-year related ...

Cayenta

(Remote) Support Analyst

New Hampshire, OH · Remote

Experience working in a customer support or technical support environment. * Excellent ... Strong analytical and problem-solving skills. * Ability to prioritize and manage multiple ...

Cayenta

Experience working in a customer support or technical support environment. * Excellent ... Strong analytical and problem-solving skills. * Ability to prioritize and manage multiple ...

Cayenta

(Remote) Support Analyst

Mobile, AL · Remote

Experience working in a customer support or technical support environment. * Excellent ... Strong analytical and problem-solving skills. * Ability to prioritize and manage multiple ...

Cayenta

Experience working in a customer support or technical support environment. * Excellent ... Strong analytical and problem-solving skills. * Ability to prioritize and manage multiple ...

Cayenta

(Remote) Support Analyst

Canada, KY · Remote

Experience working in a customer support or technical support environment. * Excellent ... Strong analytical and problem-solving skills. * Ability to prioritize and manage multiple ...

Cayenta

(Remote) Support Analyst

Bangor, ME · Remote

Experience working in a customer support or technical support environment. * Excellent ... Strong analytical and problem-solving skills. * Ability to prioritize and manage multiple ...

Cayenta

(Remote) Support Analyst

Albany, NY · Remote

Experience working in a customer support or technical support environment. * Excellent ... Strong analytical and problem-solving skills. * Ability to prioritize and manage multiple ...

Cayenta

(Remote) Support Analyst

Iowa, LA · Remote

Experience working in a customer support or technical support environment. * Excellent ... Strong analytical and problem-solving skills. * Ability to prioritize and manage multiple ...

Cayenta

(Remote) Support Analyst

Alabama, NY · Remote

Experience working in a customer support or technical support environment. * Excellent ... Strong analytical and problem-solving skills. * Ability to prioritize and manage multiple ...

Cayenta

(Remote) Support Analyst

Virginia, IL · Remote

Experience working in a customer support or technical support environment. * Excellent ... Strong analytical and problem-solving skills. * Ability to prioritize and manage multiple ...

Cayenta

(Remote) Support Analyst

Allen, TX · Remote

Experience working in a customer support or technical support environment. * Excellent ... Strong analytical and problem-solving skills. * Ability to prioritize and manage multiple ...

Cayenta

(Remote) Support Analyst

Carolina, RI · Remote

Experience working in a customer support or technical support environment. * Excellent ... Strong analytical and problem-solving skills. * Ability to prioritize and manage multiple ...

Cayenta

(Remote) Support Analyst

Hueytown, AL · Remote

Experience working in a customer support or technical support environment. * Excellent ... Strong analytical and problem-solving skills. * Ability to prioritize and manage multiple ...

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How much do junior technical support analyst remote jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for junior technical support analyst remote in the United States is $32.12, according to ZipRecruiter salary data. Most workers in this role earn between $23.08 and $35.34 per hour, depending on experience, location, and employer.

What does a junior technical support analyst do, especially in a remote role?

A Junior Technical Support Analyst provides first-level support for users experiencing technical issues with software, hardware, or network systems. In a remote role, they primarily communicate with clients or employees through email, chat, or phone to troubleshoot problems, guide users through solutions, and escalate complex issues to senior team members. They also document issues, maintain support records, and may assist with basic system updates or installations, all while working from a remote location. This role requires good communication skills, problem-solving abilities, and a basic understanding of IT systems.

What are the key skills and qualifications needed to thrive as a junior technical support analyst remote, and why are they important?

To thrive as a Junior Technical Support Analyst Remote, you need a solid understanding of computer systems, troubleshooting, and basic networking, often supported by a relevant degree or technical certification. Familiarity with ticketing systems like Zendesk, remote desktop tools, and knowledge of operating systems such as Windows or macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and resolve technical issues. These competencies are essential to deliver timely technical support and maintain customer satisfaction in a remote work environment.

How does a junior technical support analyst typically collaborate with other teams in a remote environment?

As a Junior Technical Support Analyst working remotely, you'll frequently collaborate with cross-functional teams such as engineering, product management, and customer service through digital channels like email, chat, and video calls. Effective communication and documentation are essential, as you'll often need to escalate complex issues or relay customer feedback to the appropriate team. Regular virtual meetings and shared task management tools help ensure everyone stays aligned and support requests are resolved efficiently. This collaborative structure not only enhances problem-solving but also provides valuable learning opportunities from more experienced colleagues.

What is the difference between Junior Technical Support Analyst Remote vs Technical Support Specialist Remote?

AspectJunior Technical Support Analyst RemoteTechnical Support Specialist Remote
Required CredentialsAssociate degree or equivalent, basic technical knowledgeHigh school diploma or equivalent, some technical training
Work EnvironmentRemote, entry-level support rolesRemote, customer-focused technical support
Employer & Industry UsageIT companies, tech support firms, software providersIT services, hardware vendors, software companies

The Junior Technical Support Analyst Remote typically requires foundational technical skills and an entry-level certification, focusing on troubleshooting and customer support. The Technical Support Specialist Remote may have similar credentials but often emphasizes customer service and product knowledge. Both roles are remote and common in tech industries, but the analyst role may involve more technical diagnostics, while the specialist focuses on customer interaction.

What cities are hiring for Junior Technical Support Analyst Remote jobs?

Cities with the most Junior Technical Support Analyst Remote job openings:

What are the most commonly searched types of Technical Support Analyst Remote jobs?

The most popular types of Technical Support Analyst Remote jobs are:

What states have the most Junior Technical Support Analyst Remote jobs?

States with the most job openings for Junior Technical Support Analyst Remote jobs include:

What are popular job titles related to Junior Technical Support Analyst Remote jobs?

For Junior Technical Support Analyst Remote jobs, the most frequently searched job titles are:

Junior Technical Support Analyst Remote jobs near you

Administrative Support Analyst (Remote)

Woodbridge, VA • On-site, Remote

Zeiders Enterprises
Individual, Family and Community Social Assistance • 1 - 5K employees
Learn more about Zeiders Enterprisesexternal

$37K - $45K/yr

Full-time

Re-posted 2 days ago

Key responsibilities

  • Assist with all aspects of administrative management, including directory maintenance and logistics.

  • Schedule and coordinate meetings, interviews, events, and manage travel plans and itineraries.

  • Create and maintain database and spreadsheet files, run reports, and analyze data to recommend program or process improvements.

Job description

**Candidates must be local and within a commutable distance to Woodbridge, VA**
Job Title: Administrative Support Analyst
Zeiders is an industry leader in military and family support. Our company's reputation is based on providing top quality service with exceptional, dedicated employees. This approach has earned client confidence and repeat business from satisfied customers. Headquartered in Woodbridge, VA, Zeiders employees support clients worldwide in behavioral health, military family resiliency, work-life education programs, and related services. We seek individuals with strong passion for what we do and our commitment to quality service.
Job Description
The Administrative Support Analyst provides support to the Spouse Education and Career Opportunities, or SECO, program leadership team. The Administrative Support Analyst assists with all aspects of administrative management, directory maintenance, and logistics. The role coordinates between operating units to resolve day-to-day administrative issues. Analysts schedule and coordinate meetings, interviews, events and other similar activities, which may include sending out and receiving mail and packages. This role manages performs multifaceted general office and operations support.
Responsibilities
  • Create and maintain database and spreadsheet files as needed.
  • Run reports in various systems on a daily, weekly, or monthly basis and follow up as needed.
  • Assist in meeting planning and preparation work (e.g.,, drafting agendas, minutes, and information) and seek agenda items from other attendees.
  • Arrange complex and detailed travel plans and itineraries, compiles documents for travel-related meetings.
  • Maintain master calendar for all contract activities.
  • Design and implement program efficiencies and keeps the leadership team aware of any updates.
  • Analyzes data and makes recommendations for program and/or process improvements.
  • Coordinate the development of monthly and quarterly newsletters.
  • Coordinates the shipment of standard or large event materials.
  • Assists in the coordination and planning of large-scale events, including but not limited to MSEP Annual Event, Virtual Military Spouse Symposium, and quarterly Virtual Hiring Fairs as needed.
  • Keeps track of various contract inboxes, manages folders and emails daily.
  • Participates actively in intradepartmental improvement teams as appointed.
  • Consults with management to identify and resolve problems that arise with administrative issues and assists with resolution.
  • Acts as backup to Appointment Care Specialist, making reminder or rescheduling calls to customers.
  • Acts as an administrative resource to all departments and completes other administrative duties as required.

Required Qualifications
  • Associate's degree in social, behavioral or education OR High school diploma/GED with two years' experience.
  • Two (2) years' experience providing adult education and/or employee assistance services
  • Excellent organizational and time management skills.
  • Excellent written and verbal communication etiquette.
  • Proficient in Microsoft Office to include Outlook, Word, PowerPoint, and Excel with at least two years' experience using these applications.
  • Excellent problem-solving and critical thinking, interpersonal and communication skills with a strong focus on customer service and teamwork and collaboration.

Preferred Qualifications
  • Preference for desktop publishing experience and using Visio in the work environment to develop flow charts, organizational charts, etc.
  • Preference for former military or military spouse, Veteran or Wounded Warrior.

Other Requirements
  • You will need to complete and clear the full government background check process based on your role.
  • All positions which require access to U.S. Government facilities and systems require U.S. Citizenship.

Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
  • Ability to work both independently and as a part of a team.
  • Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
  • Customer Service -Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
  • Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
  • Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
  • Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
  • Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Zeiders Enterprises, Inc. is an Equal Opportunity Employer.
Pay Range: $37,000-$45,700
PLEASE NOTE: The Zeiders pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) location, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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