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Remote Technical Support Analyst Remote Jobs in Georgia

Relatient

Technical Support Analyst

Atlanta, GA · On-site +1

$23 - $30/hr

The Technical Analyst also provides support for web portal functionality, delivers client training, manages cases through resolution, and plays a critical role in driving overall client satisfaction ...

i3 Verticals

Software Support Analyst I

Temple, GA · Remote

Software Support Analyst I REPORTS TO: Team Lead JOB LOCATION: Temple, GA TRAVEL: 5-10% travel ... technical support for our proprietary software applications via phone, email and remote access in a ...

Harris

This remote role welcomes candidates anywhere in the US. Preference will be given to candidates who ... Support, QA, and Engineering teams to improve customer outcomes. * Analyze existing systems to ...

Tractian

Technical Support Engineer

Atlanta, GA · On-site +1

You'll collaborate with the development team to improve our products, deliver remote support via ... Diagnose and troubleshoot mechanical issues using vibration spectrum analysis, advanced PdM tools ...

Tractian

Technical Support Engineer

Atlanta, GA · Remote

You'll collaborate with the development team to improve our products, deliver remote support via ... Diagnose and troubleshoot mechanical issues using vibration spectrum analysis, advanced PdM tools ...

CEDENT

SAP Analyst :: Remote

Alpharetta, GA · Remote

SAP Analyst Duration: 6+ Months Location: Remote ? Must have: * Intermediate ERP experience with ... Provide support of business continuity and HyperCare post ERP conversion to SAP/S4/Hana and ...

DPR Construction

Application Support Analyst

Atlanta, GA · On-site +1

... remote tools, email, chat, and ticketing systems. * Diagnose, troubleshoot, and resolve technical ... supporting cloud-based and enterprise applications. * Ability to perform root cause analysis and ...

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Remote Technical Support Analyst Remote information

What are the key skills and qualifications needed to thrive as a Remote Technical Support Analyst, and why are they important?

To thrive as a Remote Technical Support Analyst, you need solid troubleshooting abilities, knowledge of computer systems, and a background in IT or a related field, often supported by certifications like CompTIA A+ or Microsoft Certified. Familiarity with ticketing systems, remote desktop software, and diagnostic tools is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage technical issues remotely. These skills are vital for resolving user concerns efficiently and maintaining high levels of customer satisfaction in a virtual environment.

What is the difference between Remote Technical Support Analyst Remote vs Remote Customer Support Specialist?

AspectRemote Technical Support Analyst RemoteRemote Customer Support Specialist
Required CredentialsTypically certifications like CompTIA A+ or Network+; technical knowledgeCustomer service skills; may have certifications like HDI or ITIL
Work EnvironmentTechnical troubleshooting, remote access tools, diagnostic softwareCustomer communication, issue resolution via chat, email, or phone
Employer & Industry UsageIT companies, tech support firms, software providersRetail, telecom, e-commerce, service industries

While both roles involve remote support, the Remote Technical Support Analyst focuses on technical troubleshooting and diagnostics, whereas the Remote Customer Support Specialist emphasizes customer communication and issue resolution. The former requires more technical certifications, while the latter centers on customer service skills.

What is a Remote Technical Support Analyst?

A Remote Technical Support Analyst is a professional who assists customers or employees with technical issues related to computer systems, software, networks, or hardware, all from a remote location. They typically troubleshoot problems over the phone, via email, or through remote desktop tools. Their responsibilities include diagnosing technical issues, providing step-by-step solutions, and ensuring that IT systems are running efficiently. Remote Technical Support Analysts play a key role in maintaining productivity for businesses by resolving technical problems quickly and effectively.

What are some common challenges faced by Remote Technical Support Analysts, and how can they be effectively managed?

Remote Technical Support Analysts often face challenges such as troubleshooting complex technical issues without physical access to devices, communicating clearly with users who may have varying technical backgrounds, and managing multiple tickets simultaneously. Effective management of these challenges involves strong problem-solving skills, the use of remote desktop tools, clear and patient communication, and maintaining detailed documentation of issues and solutions. Additionally, staying organized and prioritizing tasks helps ensure timely resolution and high user satisfaction.
What are the most commonly searched types of Technical Support Analyst Remote jobs in Georgia? The most popular types of Technical Support Analyst Remote jobs in Georgia are:
What are popular job titles related to Remote Technical Support Analyst Remote jobs in Georgia? For Remote Technical Support Analyst Remote jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Remote Technical Support Analyst Remote jobs in Georgia look for? The top searched job categories for Remote Technical Support Analyst Remote jobs in Georgia are:
What cities in Georgia are hiring for Remote Technical Support Analyst Remote jobs? Cities in Georgia with the most Remote Technical Support Analyst Remote job openings:
Remote Technical Support Analyst Remote jobs near you
Infographic showing various Remote Technical Support Analyst Remote job openings in Georgia as of July 2026, with employment types broken down into 90% Full Time, and 10% Contract. Highlights an 100% Remote job distribution.
Technical Support Analyst

Technical Support Analyst

Relatient

Atlanta, GA • On-site, Remote

$23 - $30/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Job description

Description
At Relatient, we help healthcare organizations optimize patient access through AI-powered workflows, real-time automation, and flexible access tools. We are trusted by over 50,000 providers to modernize the patient experience and have been recognized by Forbes and Deloitte for our innovative and inclusive culture.
Your Role at Relatient
The Technical Analyst serves as a key liaison between clients and internal teams, including Interface, Development, Billing/Accounting, Sales, and Onboarding. This role is responsible for managing client inquiries and issues, supporting add-on orders and adjustments, resolving technical errors, and ensuring seamless coordination across departments. The Technical Analyst also provides support for web portal functionality, delivers client training, manages cases through resolution, and plays a critical role in driving overall client satisfaction and experience.
How You'll Make an Impact:
  • Deliver a high-quality client experience by serving as the primary point of contact for support inquiries and issue resolution
  • Resolve client complaints and troubleshoot product issues via phone, email, and support cases
  • Submit, assign, and manage support cases, ensuring timely follow-up and clear communication with clients
  • Monitor the support portal and keep clients informed on the status and resolution of their cases
  • Prioritize incoming requests effectively to meet service level expectations and business needs
  • Guide clients through solutions, particularly in cases of user error or knowledge gaps
  • Handle high volumes of calls and support tickets using internal systems and tools
  • Collaborate with team leads and cross-functional partners to ensure consistent, high-quality customer service
  • Accurately document and manage call and email records within the support portal
  • Route or transfer clients to the appropriate internal departments when needed
  • Escalate high-priority issues to the support team to ensure rapid resolution
  • Conduct basic issue research and troubleshooting prior to case assignment
  • Provide web portal training and ongoing support to clients
  • Communicate case resolution clearly and effectively to clients
  • Perform other duties as assigned

What You Bring:
  • Bachelor's degree in a related field or equivalent experience in lieu of a degree
  • 1+ years of experience in a customer support environment, preferably in a technical support role
  • Basic to intermediate SQL experience (including writing queries; experience with joins is a plus)
  • Foundational understanding of programming or scripting languages
  • Strong problem-solving skills with the ability to troubleshoot technical issues and guide clients to resolution

What Success Looks Like:
  • Consistently delivers a high-quality client experience, reflected in strong satisfaction and clear communication
  • Resolves client issues efficiently and accurately while meeting or exceeding SLAs
  • Maintains a well-managed support queue with timely updates, proper prioritization, and minimal backlog
  • Collaborates effectively with cross-functional teams to ensure quick resolution and continuous improvement

Mindset That Matter:
We always look for ways to grow and take pride in what we do. You'll thrive here if you:
  • Act with purpose, focus, and accountability.
  • Collaborate across teams and communicate clearly.
  • Keep improving and automate what slows you down.

A Note on Travel:
  • Traveling up to 5% may be required.

Pay & Perks:
The hourly range for this role is $23-$30 per hour.Final compensation depends on experience, skills, and location.
Benefits include (US):
  • Medical, dental, and vision coverage
  • Company-paid life and disability insurance
  • HSA with employer contributions
  • Employee Assistance Program (EAP)
  • 401(k) with company match
  • Unlimited PTO, 10 paid holidays, and paid parental leave

Equal Opportunity at Relatient:
We're building a team as diverse as the communities we serve. Relatient is proud to be an equal opportunity employer. If you need accommodation during the application process, just let us know.
To learn more about our organization, visit www.relatient.com
Ready to Join Relatient?
If you're looking for work that matters and a team that makes it count, we'd love to hear from you!
To join our team, you must live in one of the following states where we're authorized to hire: Alabama, Arkansas, Florida, Georgia, Indiana, Kentucky, Missouri, New Jersey, North Carolina, Ohio, Oklahoma, South Carolina, Tennessee, and Texas.
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