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Remote Technical Support Analyst Remote Jobs in Indiana

Quest Global

Drawing Support Analyst- Remote

Lafayette, IN · On-site +1

$60K - $63K/yr

Support and coordinate supplier and RO queries related to specific RFQs within the customer space ... Strong grasp of both mechanical and electrical part analysis from the Blueprint level * Ability to ...

Quest Global

Drawing Support Analyst- Remote

Lafayette, IN · Remote

$60K - $63K/yr

Support and coordinate supplier and RO queries related to specific RFQs within the customer space ... Strong grasp of both mechanical and electrical part analysis from the Blueprint level * Ability to ...

Quest Global

Drawing Support Analyst- Remote

Lafayette, IN · Remote

$60K - $63K/yr

Support and coordinate supplier and RO queries related to specific RFQs within the customer space ... Strong grasp of both mechanical and electrical part analysis from the Blueprint level * Ability to ...

USIC

Application Support Analyst

Indianapolis, IN · Remote

$70K - $80K/yr

Remote, USA. Candidate must be able to work EST hours. Salary Range: $70,000 - $80,000 Position ... Provide advanced technical support and guidance to resolve escalated issues in a timely manner.

CSAA

$79.80K - $105.60K/yr

As a Senior Commercial Insurance Analyst , you will support the overall business strategy by ... You will utilize your insurance knowledge and analytic methods and technical skills to extract ...

Demand LLC

Marketing Analyst (Remote)

Indianapolis, IN · Remote

DemandFactor is seeking a focused and skilled Marketing Analyst. This position is fully remote, and shifts are available during EST through PST hours. The selected candidate will perform various ...

Demand.com

Marketing Analyst (Remote)

Indianapolis, IN · Remote

DemandFactor is seeking a focused and skilled Marketing Analyst. This position is fully remote, and shifts are available during EST through PST hours. The selected candidate will perform various ...

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Remote Technical Support Analyst Remote information

What are the key skills and qualifications needed to thrive as a Remote Technical Support Analyst, and why are they important?

To thrive as a Remote Technical Support Analyst, you need solid troubleshooting abilities, knowledge of computer systems, and a background in IT or a related field, often supported by certifications like CompTIA A+ or Microsoft Certified. Familiarity with ticketing systems, remote desktop software, and diagnostic tools is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage technical issues remotely. These skills are vital for resolving user concerns efficiently and maintaining high levels of customer satisfaction in a virtual environment.

What are some common challenges faced by Remote Technical Support Analysts, and how can they be effectively managed?

Remote Technical Support Analysts often face challenges such as troubleshooting complex technical issues without physical access to devices, communicating clearly with users who may have varying technical backgrounds, and managing multiple tickets simultaneously. Effective management of these challenges involves strong problem-solving skills, the use of remote desktop tools, clear and patient communication, and maintaining detailed documentation of issues and solutions. Additionally, staying organized and prioritizing tasks helps ensure timely resolution and high user satisfaction.

What is a Remote Technical Support Analyst?

A Remote Technical Support Analyst is a professional who assists customers or employees with technical issues related to computer systems, software, networks, or hardware, all from a remote location. They typically troubleshoot problems over the phone, via email, or through remote desktop tools. Their responsibilities include diagnosing technical issues, providing step-by-step solutions, and ensuring that IT systems are running efficiently. Remote Technical Support Analysts play a key role in maintaining productivity for businesses by resolving technical problems quickly and effectively.

What is the difference between Remote Technical Support Analyst Remote vs Remote Customer Support Specialist?

AspectRemote Technical Support Analyst RemoteRemote Customer Support Specialist
Required CredentialsTypically certifications like CompTIA A+ or Network+; technical knowledgeCustomer service skills; may have certifications like HDI or ITIL
Work EnvironmentTechnical troubleshooting, remote access tools, diagnostic softwareCustomer communication, issue resolution via chat, email, or phone
Employer & Industry UsageIT companies, tech support firms, software providersRetail, telecom, e-commerce, service industries

While both roles involve remote support, the Remote Technical Support Analyst focuses on technical troubleshooting and diagnostics, whereas the Remote Customer Support Specialist emphasizes customer communication and issue resolution. The former requires more technical certifications, while the latter centers on customer service skills.

What are popular job titles related to Remote Technical Support Analyst Remote jobs in Indiana? For Remote Technical Support Analyst Remote jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Remote Technical Support Analyst Remote jobs in Indiana look for? The top searched job categories for Remote Technical Support Analyst Remote jobs in Indiana are:
What cities in Indiana are hiring for Remote Technical Support Analyst Remote jobs? Cities in Indiana with the most Remote Technical Support Analyst Remote job openings:
Remote Technical Support Analyst Remote jobs near you

Drawing Support Analyst- Remote

Quest Global

Lafayette, IN • On-site, Remote

$60K - $63K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Quest Global rating

7.4

Company rating: 7.4 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

233rd of 349 rated engineering

Job description

Job Requirements
Quest Global delivers world-class end-to-end engineering solutions by leveraging our deep industry knowledge and digital expertise. By bringing together technologies and industries, alongside the contributions of diverse individuals and their areas of expertise, we are able to solve problems better, faster. This multi-dimensional approach enables us to solve the most critical and large-scale challenges across the aerospace & defense, automotive, energy, hi-tech, healthcare, medical devices, rail and semiconductor industries.
We are looking for humble geniuses, who believe that engineering has the potential to make the impossible possible; innovators, who are not only inspired by technology and innovation, but also perpetually driven to design, develop, and test as a trusted partner for Fortune 500 customers. As a team of remarkably diverse engineers, we recognize that what we are really engineering is a brighter future for us all. If you want to contribute to meaningful work and be part of an organization that truly believes when you win, we all win, and when you fail, we all learn, then we're eager to hear from you.
The achievers and courageous challenge-crushers we seek, have the following characteristics and skills:
What You Will Do:
  • Pull drawings from customer systems to prepare RFQ packages to support both Domestic and LC sourcing, Supplier exits, Emergency transitions, LTA quoting and price justifications
  • Coordinate internally to Xclass parts
  • Run textport workflows and work with ITC/GT to expedite approvals
  • Establish and manage content serve accounts for suppliers
  • Support and coordinate supplier and RO queries related to specific RFQs within the customer space

What You Will Bring:
  • Blueprint reading is required as it will serve as the primary daily task(s)
  • Strong grasp of both mechanical and electrical part analysis from the Blueprint level
  • Ability to coordinate with a large group of stakeholders on various status updates and reports
  • Positive attitude with a strong sense of self motivation
  • Familiarity with any of the following is preferred: Teamcenter, SAP, X-Class, Export Control
  • Excellent communication skills both intra-company and with customer/suppliers
  • High end level of excel knowledge

Pay Range: $60K- $63K
Compensation decisions are made based on factors including experience, skills, education, and other job-related factors, in accordance with our internal pay structure. We also offer a comprehensive benefits package, including health insurance, paid time off, and retirement plan.
Work Requirements:
This role is considered an Remote position.
Travel Requirements: Due to the nature of the work, no travel is required.
Citizenship requirement: Due to the nature of the work, U.S. citizen is required.
Benefits:
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Referral program
  • Vision insurance
  • Short/Long Term Disability

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