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Ignite Retail Technology

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Tech Support Analyst II

Charlotte, NC · Remote

Technical Support Analyst II Type: Full-Time, Remote Ignite Retail Technology is hiring a Technical Support Analyst II to operate at the front line of our retail technology platform. This role is for ...

AGFA

Customer Support Analyst , Tier 1

OR · On-site +1

Provide telephone and remote access, consultation and technical expertise to Agfa customers, Field Engineers, Sales and Implementation Teams. * Utilize support software for call logging and tracking.

Agfa

Customer Support Analyst , Tier 1

OR · Remote

Provide telephone and remote access, consultation and technical expertise to Agfa customers, Field Engineers, Sales and Implementation Teams. * Utilize support software for call logging and tracking.

LeafHome

Technical Operations Analyst

Hudson, OH · Remote

$65K - $75K/yr

The Installation Support Specialist provides remote technical support, diagnostics, and operational analysis for installation and service activities. This role partners with Install Partners ...

Acxiom

Decision Support Analyst (Remote)

Manhattan, NY · Remote

Provides data, analysis and recommendations to support multiple technical operations and ensure ... This position is not located in the aforementioned locations but applications for remote work may ...

Acxiom

Decision Support Analyst (Remote)

Topeka, KS · Remote

Provides data, analysis and recommendations to support multiple technical operations and ensure ... This position is not located in the aforementioned locations but applications for remote work may ...

Acxiom

Decision Support Analyst (Remote)

Jackson, MS · Remote

Provides data, analysis and recommendations to support multiple technical operations and ensure ... This position is not located in the aforementioned locations but applications for remote work may ...

Acxiom

Decision Support Analyst (Remote)

Atlanta, GA · Remote

Provides data, analysis and recommendations to support multiple technical operations and ensure ... This position is not located in the aforementioned locations but applications for remote work may ...

Acxiom

Decision Support Analyst (Remote)

Phoenix, AZ · Remote

Provides data, analysis and recommendations to support multiple technical operations and ensure ... This position is not located in the aforementioned locations but applications for remote work may ...

Acxiom

Decision Support Analyst (Remote)

Richmond, VA · Remote

Provides data, analysis and recommendations to support multiple technical operations and ensure ... This position is not located in the aforementioned locations but applications for remote work may ...

Acxiom

Decision Support Analyst (Remote)

Frankfort, KY · Remote

Provides data, analysis and recommendations to support multiple technical operations and ensure ... This position is not located in the aforementioned locations but applications for remote work may ...

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How much do remote technical support analyst remote jobs pay per hour?

As of May 29, 2026, the average hourly pay for remote technical support analyst remote in the United States is $27.54, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $31.25 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Technical Support Analyst, and why are they important?

To thrive as a Remote Technical Support Analyst, you need solid troubleshooting abilities, knowledge of computer systems, and a background in IT or a related field, often supported by certifications like CompTIA A+ or Microsoft Certified. Familiarity with ticketing systems, remote desktop software, and diagnostic tools is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage technical issues remotely. These skills are vital for resolving user concerns efficiently and maintaining high levels of customer satisfaction in a virtual environment.

What are some common challenges faced by Remote Technical Support Analysts, and how can they be effectively managed?

Remote Technical Support Analysts often face challenges such as troubleshooting complex technical issues without physical access to devices, communicating clearly with users who may have varying technical backgrounds, and managing multiple tickets simultaneously. Effective management of these challenges involves strong problem-solving skills, the use of remote desktop tools, clear and patient communication, and maintaining detailed documentation of issues and solutions. Additionally, staying organized and prioritizing tasks helps ensure timely resolution and high user satisfaction.

What is a Remote Technical Support Analyst?

A Remote Technical Support Analyst is a professional who assists customers or employees with technical issues related to computer systems, software, networks, or hardware, all from a remote location. They typically troubleshoot problems over the phone, via email, or through remote desktop tools. Their responsibilities include diagnosing technical issues, providing step-by-step solutions, and ensuring that IT systems are running efficiently. Remote Technical Support Analysts play a key role in maintaining productivity for businesses by resolving technical problems quickly and effectively.

What is the difference between Remote Technical Support Analyst Remote vs Remote Customer Support Specialist?

AspectRemote Technical Support Analyst RemoteRemote Customer Support Specialist
Required CredentialsTypically certifications like CompTIA A+ or Network+; technical knowledgeCustomer service skills; may have certifications like HDI or ITIL
Work EnvironmentTechnical troubleshooting, remote access tools, diagnostic softwareCustomer communication, issue resolution via chat, email, or phone
Employer & Industry UsageIT companies, tech support firms, software providersRetail, telecom, e-commerce, service industries

While both roles involve remote support, the Remote Technical Support Analyst focuses on technical troubleshooting and diagnostics, whereas the Remote Customer Support Specialist emphasizes customer communication and issue resolution. The former requires more technical certifications, while the latter centers on customer service skills.

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What cities are hiring for Remote Technical Support Analyst Remote jobs? Cities with the most Remote Technical Support Analyst Remote job openings:
What are the most commonly searched types of Technical Support Analyst Remote jobs? The most popular types of Technical Support Analyst Remote jobs are:
What states have the most Remote Technical Support Analyst Remote jobs? States with the most job openings for Remote Technical Support Analyst Remote jobs include:
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Remote Technical Support Analyst Remote jobs near you
Infographic showing various Remote Technical Support Analyst Remote job openings in the United States as of May 2026, with employment types broken down into 3% As Needed, 9% Full Time, 72% Part Time, 3% Temporary, and 13% Contract. Highlights an 73% Physical, 3% Hybrid, and 24% Remote job distribution, with an average salary of $57,277 per year, or $27.5 per hour.
Associate Operations Support Analyst - (Remote)

Associate Operations Support Analyst - (Remote)

Acentra Health, LLC

Remote

Full-time

Medical, Retirement, PTO

Posted 3 days ago

Acentra Health rating

6.3

Company rating: 6.3 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

161st of 203 rated it services

Job description

Company Overview
Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.
Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the mission of the company; to actively engage in problem-solving; and to take ownership of your work every day. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes - making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.
Job Summary and Responsibilities
Acentra Health seeks a Associate Operations Support Analyst to join our growing team.
Job Summary:
Acentra Health is seeking a motivated and detail-oriented Associate Operations Support Analyst to join our growing team. In this critical role, you will play an integral part in supporting our Operations Support team by helping to maintain high standards of service quality and ensuring adherence to service-level agreements (SLAs). You will provide Tier 1 technical support across multiple programs currently in the operations phase, working under the direct guidance of the Operations Support Manager.
This is an excellent full-time opportunity offering the flexibility of remote work. We equip all team members with the tools needed to succeed-including a company-provided laptop and full home office setup-so you can stay productive whether you're working from home or in the field. If you're looking to build a meaningful career in a mission-driven organization that values excellence, collaboration, and continuous improvement, we encourage you to apply and be part of our dynamic team.
Job Responsibilities:
  • Assist in processing, triaging, and escalating tickets to the appropriate support teams and management in accordance with established escalation protocols and guidelines.
  • Monitor system alarms, initiate support tickets, track issue resolution status, and generate routine and ad hoc reports as needed.
  • Participate in the on-call rotation and provide after-hours support as required.
  • Respond to events and alerts across all monitoring platforms, ensuring timely acknowledgment and appropriate action.
  • Follow detailed procedures to document incidents, log issues accurately, and escalate according to defined workflows.
  • Assist with routine and scheduled system maintenance tasks to ensure optimal performance and system uptime.
  • Contribute to root cause analysis by identifying recurring issues and engaging the appropriate internal or external stakeholders for resolution.
  • Provide operational and technical support to active projects and programs, ensuring alignment with service delivery goals.
  • Perform additional duties and responsibilities as assigned by leadership to support team objectives.
  • Read, understand, and comply with all company policies, including those related to HIPAA, data privacy, and security standards.
  • The list of accountabilities is not intended to be all-inclusive and may be expanded to include other duties that management may deem necessary.

Qualifications
Required Qualifications and Experience
  • Bachelor's degree or equivalent experience in lieu of degree
  • For Non-Clinical roles, or when not required by the contract specifically, the Company acknowledges that practical, hands-on experience can provide skills and competencies equivalent to formal education. As such, in cases where a Bachelor's degree may be required, the company will accept a minimum of six (6) years of directly relevant professional experience in lieu of a degree. In instances where the candidates has an Associate's degree, the company will accept a minimum of three (3) years of directlyrelevant professional experience in lieu of the Bachelor's degree.
  • Minimum of 1+ years of relevant work experience
  • Practical understanding of the Software Development Life Cycle (SDLC) and deployment pipelines within DevOps or Agile environments.
  • Ability to adapt to evolving task assignments, organizational structures, and technical requirements.
  • Possesses analytical and diagnostic capabilities, with the ability to interpret complex technical data sets, system logs, and performance metrics to inform issue resolution and process optimization.
  • Ability to manage concurrent technical projects and deliverables while maintaining operational standard
  • Strong written and verbal communication skills, including the ability to translate complex technical concepts for diverse stakeholders.
  • Skilled in root cause analysis and escalation protocols, with the ability to effectively troubleshoot and resolve technical issues.
  • Proactively identifies process inefficiencies and recommends data-driven, scalable technical solutions to improve operational workflows
  • Commitment to delivering high-quality, customer-centric support with a focus on operational excellence and service reliability.

Preferred Qualifications and Experience.
  • Familiarity with ITIL (Information Technology Infrastructure Library) foundational principles.
  • Experience using ActiveBatch, Genesys, SQL Developer, Jira, and PagerDuty.
  • Capacity to maintain sustained focus, manage detailed workflows, and operate independently with minimal supervision.
  • Proficiency in website platforms such as WordPress, including HTML and CSS, with some working knowledge of SQL is preferred .
  • Possesses analytical and diagnostic capabilities, with the ability to interpret complex technical data sets, system logs, and performance metrics to inform issue resolution and process optimization.
  • Ability to manage concurrent technical projects and deliverables while maintaining operational standards, and effectively operate in high-pressure environments with competing priorities and tight deadlines.
  • Can take initiative by identifying process inefficiencies and proposing effective technical solutions to drive improvement
  • Experience collaborating cross-functionally with engineering, infrastructure, QA, and support teams.
  • Good understanding of Medicare, Medicaid, or broader healthcare industry verticals. .
  • Experience in healthcare IT environments, with a solid grasp of healthcare systems and regulations, is preferred.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams, etc).

Why us
We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes.
We do this through our people
You will have meaningful work that genuinely improves people's lives nationwide. Our company cares about our employees, giving you the tools and encouragement, you need to achieve the finest work of your career.
We know your time is valuable and we thank you for applying for this position. Due to the high volume of applicants, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Acentra Health and invite you to apply to future openings that may be of interest. Best of luck in your search!
~ The Acentra Health Talent Acquisition Team
EOE AA M/F/Vet/Disability
Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other status protected by applicable Federal, State or Local law.
Benefits
Benefits are a key component of your rewards package. Our benefits are designed to provide you with additional protection, security, and support for both your career and your life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more.
Compensation
The compensation for this role is $25.00 - $32.00 hour.
Based on our compensation program, an applicant's position placement in the pay range will depend on various considerations, such as years of applicable experience and skill level.
#LI-JS1
Pay Range
USD $25.08 - USD $31.35 /Hr.

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