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Remote Technical Support Analyst Remote Jobs (NOW HIRING)

i3 Verticals

Software Support Analyst II

Nashville, TN · Remote

Software Support Analyst Tier II DEPARTMENT: Public Sector REPORTS TO: Team Lead JOB LOCATION ... technical support for our proprietary software applications via phone, email and remote access in a ...

i3 Verticals

Software Support Analyst II

Nashville, TN · Remote

Software Support Analyst Tier II DEPARTMENT: Public Admin & ERP REPORTS TO: Team Lead JOB LOCATION ... technical support for our proprietary software applications via phone, email and remote access in a ...

i3 Verticals

Software Support Analyst II

Nashville, TN · Remote

Software Support Analyst Tier II DEPARTMENT: Public Admin & ERP REPORTS TO: Team Lead JOB LOCATION ... technical support for our proprietary software applications via phone, email and remote access in a ...

Rentvine

Technical Support Analyst (Tier 2)

Estero, FL · On-site +1

Rentvine is unable to provide employment sponsorship now or in the future for this position. #LI-Onsite #LI-Remote About the Role The Technical Support Analyst (Tier 2) is a senior individual ...

Techary

2nd Line Support Technician

Dallas, TX · Remote

$37K - $46K/yr

Duties & Responsibilities Remote Technical Support & Troubleshooting * Resolve 2nd line tickets escalated from the service desk in line with SLAs * Provide remote support across Windows, macOS ...

New

Technology&

IT Help Desk Analyst Remote

Katy, TX · Remote

Training & development IT Help Desk Analyst Remote Employment Type: Full Time & Flexi Support ... technical support to end users, ensuring timely resolution of incidents and requests while ...

Technology&

IT Help Desk Analyst Remote

Katy, TX · Remote

$21 - $28.75/hr

IT Help Desk Analyst - Remote Employment Type: Full Time & Flexi Support Experience: From 0 years ... technical support to end users, ensuring timely resolution of incidents and requests while ...

Technology&

IT Help Desk Analyst Remote

Katy, TX · Remote

$21 - $28.75/hr

IT Help Desk Analyst - Remote Employment Type: Full Time & Flexi Support Experience: From 0 years ... technical support to end users, ensuring timely resolution of incidents and requests while ...

CareFirst

Technical Analyst (Remote)

Baltimore, MD · Remote

Experience: 3 years relevant system/technical analysis. Knowledge, Skills and Abilities (KSAs) * Ability to motivate self and foster a culture of continuous improvement and agile execution.

Govcio LLC

Technical Business Analyst (Remote)

$100K - $120K/yr

GovCIO is currently hiring for a technical business analyst with testing experience to join one of ... Support defect tracking and contribute to testing documentation. * Produce testing summary reports ...

Nymbus, Inc.

Product Support Analyst

Jacksonville, FL · On-site +1

$60K - $65K/yr

We are a remote first company with the exception of a few positions being onsite in our designated ... The Product Support Analyst will serve as the first line of technical support for internal teams ...

Nymbus, Inc.

Product Support Analyst

$60K - $65K/yr

We are a remote first company with the exception of a few positions being onsite in our designated ... The Product Support Analyst will serve as the first line of technical support for internal teams ...

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How much do remote technical support analyst remote jobs pay per hour?

As of Jun 19, 2026, the average hourly pay for remote technical support analyst remote in the United States is $27.54, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $31.25 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Technical Support Analyst, and why are they important?

To thrive as a Remote Technical Support Analyst, you need solid troubleshooting abilities, knowledge of computer systems, and a background in IT or a related field, often supported by certifications like CompTIA A+ or Microsoft Certified. Familiarity with ticketing systems, remote desktop software, and diagnostic tools is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage technical issues remotely. These skills are vital for resolving user concerns efficiently and maintaining high levels of customer satisfaction in a virtual environment.

What is the difference between Remote Technical Support Analyst Remote vs Remote Customer Support Specialist?

AspectRemote Technical Support Analyst RemoteRemote Customer Support Specialist
Required CredentialsTypically certifications like CompTIA A+ or Network+; technical knowledgeCustomer service skills; may have certifications like HDI or ITIL
Work EnvironmentTechnical troubleshooting, remote access tools, diagnostic softwareCustomer communication, issue resolution via chat, email, or phone
Employer & Industry UsageIT companies, tech support firms, software providersRetail, telecom, e-commerce, service industries

While both roles involve remote support, the Remote Technical Support Analyst focuses on technical troubleshooting and diagnostics, whereas the Remote Customer Support Specialist emphasizes customer communication and issue resolution. The former requires more technical certifications, while the latter centers on customer service skills.

What is a Remote Technical Support Analyst?

A Remote Technical Support Analyst is a professional who assists customers or employees with technical issues related to computer systems, software, networks, or hardware, all from a remote location. They typically troubleshoot problems over the phone, via email, or through remote desktop tools. Their responsibilities include diagnosing technical issues, providing step-by-step solutions, and ensuring that IT systems are running efficiently. Remote Technical Support Analysts play a key role in maintaining productivity for businesses by resolving technical problems quickly and effectively.

What are some common challenges faced by Remote Technical Support Analysts, and how can they be effectively managed?

Remote Technical Support Analysts often face challenges such as troubleshooting complex technical issues without physical access to devices, communicating clearly with users who may have varying technical backgrounds, and managing multiple tickets simultaneously. Effective management of these challenges involves strong problem-solving skills, the use of remote desktop tools, clear and patient communication, and maintaining detailed documentation of issues and solutions. Additionally, staying organized and prioritizing tasks helps ensure timely resolution and high user satisfaction.
What cities are hiring for Remote Technical Support Analyst Remote jobs? Cities with the most Remote Technical Support Analyst Remote job openings:
What are the most commonly searched types of Technical Support Analyst Remote jobs? The most popular types of Technical Support Analyst Remote jobs are:
What states have the most Remote Technical Support Analyst Remote jobs? States with the most job openings for Remote Technical Support Analyst Remote jobs include:
Remote Technical Support Analyst Remote jobs near you

Technical Business Analyst - Remote

Namyan LLC

Boston, MA • Remote

$50 - $52/hr

Contractor

Posted yesterday

Job description

Job Title: Technical Business Analyst
Duration: 12 Months
 
Work: Remote
 
Job Summary:
We are seeking a highly skilled Technical Business Analyst with strong experience in the Banking, Financial Services, and Insurance (BFSI) domain. The ideal candidate will bridge business requirements and technology solutions, working closely with stakeholders, architects, and development teams to deliver scalable, regulatory-compliant, and customer-centric solutions. This is a remote, work at home opportunity in the US.
 
Key Responsibilities:
Engage with business stakeholders to gather, document, and validate requirements for BFSI applications, platforms, and integrations.
Translate business requirements into functional and technical specifications, user stories, and process flows.
Collaborate with architects and developers to design API integrations, data flows, and system interactions.
Analyze regulatory, compliance, and security requirements specific to BFSI systems.
Support core banking, payment systems, lending platforms, digital channels, or insurance applications analysis.
Perform data analysis (SQL, Excel, BI tools) to support requirement validation and decision-making.
Coordinate with QA teams to define test cases, acceptance criteria, and UAT processes.
Serve as liaison between business units, technology teams, and third-party vendors.
Track project progress, identify risks, and ensure timely delivery of requirements.
Support Agile/Scrum ceremonies (backlog grooming, sprint planning, retrospectives).
Stay up to date with industry trends, emerging technologies, and regulatory changes in the FinTech sector.
 
Required qualifications:
Bachelor’s degree in computer science, Information Systems, Finance, or related field.
5+ years of experience as a Business Analyst with at least 3+ years in BFSI domain.
Strong understanding of banking/insurance processes (core banking, payments, risk & compliance, digital channels).
Experience with API-based integrations, microservices, and modern application architectures.
Proficiency in SQL and data analysis for requirement validation.
Familiarity with SDLC, Agile/Scrum methodologies, and tools (JIRA, Confluence, Rally).
Strong documentation skills (BRD, FRD, user stories, process flows, sequence diagrams). Understanding of software engineering principles and processes (e.g., Lean, Agile, DevOps) and continuous improvement through measurement.
 
Preferred Qualifications:
Demonstrates judgment and flexibility - positively deals with a shifting demand for time, priorities, and the rapid change of environments.
Takes an ownership approach to engineering and product outcomes.
Knowledge of regulatory frameworks (PCI-DSS, AML, KYC, GDPR, SOX).
Exposure to API Management, event-driven architecture, and cloud platforms (AWS/Azure/GCP).
Experience in data migration, transformation, or modernization programs in BFSI.
Certifications: CBAP, CCBA, Scrum Master, or Agile BA.