ZipRecruiter

Log In

2

Remote Technical Support Analyst Remote Jobs in Kansas

Naic

Application Support Analyst III

Kansas City, KS · Remote

$56K - $84K/yr

This is a full-time remote position. Residency within a 100-mile radius of the office Kansas City ... Preferred Experience Certification in technical support and/or customer service. Systems ...

koch

Technical Services Representative

Lenexa, KS · Remote

Professional services role with emphasis on remote support of patient care server system ... Analytics experience. 9. ITIL Change management experience. 10. SIP and Brekeke (HA design ...

S&S's Customer Information Systems

CIS Implementation Consultant Systems & Software - Remote Systems and Software is seeking an ... Technical Support Analysts, and other Implementation Specialists * Perform information collection ...

Harris

CIS Implementation Consultant Systems & Software - Remote Systems and Software is seeking an ... Technical Support Analysts, and other Implementation Specialists * Perform information collection ...

Harris

CIS Implementation Consultant Systems & Software - Remote Systems and Software is seeking an ... Technical Support Analysts, and other Implementation Specialists * Perform information collection ...

NinjaOne

Tableau Analyst

Kansas, KS · On-site +1

... and non-technical audiences. Location - We are flexible on remote working from home, if you are ... Support data access and governance practices, ensuring the right people have the right data at the ...

Deluxe

Product Training Analyst

Lenexa, KS · On-site +1

... support as key reasons why. Provides technical customer service to external and internal customers for their respective remote deposit capture product(s). Utilizes internal processes and tools to log ...

Remote - Referral Board

$149K - $251K/yr

We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries. At first glance our salary bands seem quite wide - here is some context. At Remote ...

next page

Showing results 1-20

All JobsTechnical Support Analyst JobsRemote Technical Support Analyst Remote JobsRemote Technical Support Analyst Remote Jobs in Kansas

Remote Technical Support Analyst Remote information

What are the key skills and qualifications needed to thrive as a Remote Technical Support Analyst, and why are they important?

To thrive as a Remote Technical Support Analyst, you need solid troubleshooting abilities, knowledge of computer systems, and a background in IT or a related field, often supported by certifications like CompTIA A+ or Microsoft Certified. Familiarity with ticketing systems, remote desktop software, and diagnostic tools is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage technical issues remotely. These skills are vital for resolving user concerns efficiently and maintaining high levels of customer satisfaction in a virtual environment.

What is the difference between Remote Technical Support Analyst Remote vs Remote Customer Support Specialist?

AspectRemote Technical Support Analyst RemoteRemote Customer Support Specialist
Required CredentialsTypically certifications like CompTIA A+ or Network+; technical knowledgeCustomer service skills; may have certifications like HDI or ITIL
Work EnvironmentTechnical troubleshooting, remote access tools, diagnostic softwareCustomer communication, issue resolution via chat, email, or phone
Employer & Industry UsageIT companies, tech support firms, software providersRetail, telecom, e-commerce, service industries

While both roles involve remote support, the Remote Technical Support Analyst focuses on technical troubleshooting and diagnostics, whereas the Remote Customer Support Specialist emphasizes customer communication and issue resolution. The former requires more technical certifications, while the latter centers on customer service skills.

What is a Remote Technical Support Analyst?

A Remote Technical Support Analyst is a professional who assists customers or employees with technical issues related to computer systems, software, networks, or hardware, all from a remote location. They typically troubleshoot problems over the phone, via email, or through remote desktop tools. Their responsibilities include diagnosing technical issues, providing step-by-step solutions, and ensuring that IT systems are running efficiently. Remote Technical Support Analysts play a key role in maintaining productivity for businesses by resolving technical problems quickly and effectively.

What are some common challenges faced by Remote Technical Support Analysts, and how can they be effectively managed?

Remote Technical Support Analysts often face challenges such as troubleshooting complex technical issues without physical access to devices, communicating clearly with users who may have varying technical backgrounds, and managing multiple tickets simultaneously. Effective management of these challenges involves strong problem-solving skills, the use of remote desktop tools, clear and patient communication, and maintaining detailed documentation of issues and solutions. Additionally, staying organized and prioritizing tasks helps ensure timely resolution and high user satisfaction.
What are the most commonly searched types of Technical Support Analyst Remote jobs in Kansas? The most popular types of Technical Support Analyst Remote jobs in Kansas are:
What are popular job titles related to Remote Technical Support Analyst Remote jobs in Kansas? For Remote Technical Support Analyst Remote jobs in Kansas, the most frequently searched job titles are:
What job categories do people searching Remote Technical Support Analyst Remote jobs in Kansas look for? The top searched job categories for Remote Technical Support Analyst Remote jobs in Kansas are:
What cities in Kansas are hiring for Remote Technical Support Analyst Remote jobs? Cities in Kansas with the most Remote Technical Support Analyst Remote job openings:
Remote Technical Support Analyst Remote jobs near you

Application Support Analyst III

Naic

Kansas City, KS • Remote

$56K - $84K/yr

Full-time

Posted 16 days ago

Job description

Job Description:

The Information Technology (ITG) division of the National Association of Insurance Commissioners (NAIC) has an exciting opportunity for an Application Support Analyst III. The Application Support Analyst III position is responsible for providing dedicated support to customers and ensures efficient and effective utilization of Filing Solutions applications. This is a full-time remote position. Residency within a 100-mile radius of the office Kansas City, MOis required.

Responsibilities Include

  • Lead the planning, execution, and tracking of implementation projects, including analysis and progress monitoring.
  • Manage customer onboarding, contracts, troubleshooting, setup, and post-production support.
  • Support application testing and software upgrades, documenting results across environments.
  • Write advanced database queries for updates, corrections, and reporting.
  • Develop training materials, trains staff and create presentations for internal and external audiences.
  • Assist with product support, user testing, training issues, and maintain accurate communication records in the ticketing system.

Management Responsibilities

This position does not have direct reports.

Minimum Education and/or Experience Required

  • Bachelor's degree with 6 years of position related to progressive professional, individual contributor experience, or equivalent combination of education and experience.
  • Ability to write complex SQL queries.

Preferred Experience

Certification in technical support and/or customer service.

Systems & Technology Requirements

Microsoft 365, including advanced Excel, Word, PowerPoint and Outlook; Slack; Jira.

Travel

This position requires regular, out-of-state, overnight travel in support of member meetings and events throughout the year. Must be able and willing to travel to locations throughout the United States and with such frequency as necessary to meet the needs of this position and the Association.

Compensation

$56,000- $84,000, commensurate with education and experience.

Sponsorship

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Interested in learning more about the amazing benefits the NAIC offers? Visit our Benefits page for more information.

The NAIC is proud to be an Equal Opportunity Employer

Applicants for all positions are considered without regard to age, race, creed, color, religion, sex, sexual orientation, gender identity or expression, national origin or ancestry, marital status, pregnancy, genetic information, military or veteran status, disability, or any other basis protected by applicable law.

Apply