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Remote Technical Support Analyst Remote Jobs in Kansas

Deluxe

Product Training Analyst

Lenexa, KS · On-site +1

... support as key reasons why. Provides technical customer service to external and internal customers for their respective remote deposit capture product(s). Utilizes internal processes and tools to log ...

Remote - Referral Board

$149K - $251K/yr

We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries. At first glance our salary bands seem quite wide - here is some context. At Remote ...

Adacel Systems, Inc.

Remote Pilot Operator

Wichita, KS · On-site +1

ADACEL TECHNICAL SERVICES Tel.: +1 (407) 581 1560 | 6490 Hazeltine National Dr., Suite 170, Orlando ... support. The Remote Pilot Operator (RPO) operates a combination of Cathode Ray Tube (CRT)/keyboard ...

Harris

This role requires deep healthcare technology experience, strong operational and analytical ... Support or Technical Support, including multiple years leading managers or large teams.

Harris

This role requires deep healthcare technology experience, strong operational and analytical ... Support or Technical Support, including multiple years leading managers or large teams.

LinTech Global

Help Desk Specialist IV

Lenexa, KS · Remote

... analysis, and customer service reporting. * Provide technical leadership and guidance to Regional IT Support Specialists and support personnel. * Support VIP users, teleworkers, travelers, and remote ...

New

Remote - Referral Board

This is an exciting time to join Remote and make a personal difference in the global employment ... Provide proactive support and coaching to Account Executives in the team through their deal ...

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Remote Technical Support Analyst Remote information

What are the key skills and qualifications needed to thrive as a Remote Technical Support Analyst, and why are they important?

To thrive as a Remote Technical Support Analyst, you need solid troubleshooting abilities, knowledge of computer systems, and a background in IT or a related field, often supported by certifications like CompTIA A+ or Microsoft Certified. Familiarity with ticketing systems, remote desktop software, and diagnostic tools is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage technical issues remotely. These skills are vital for resolving user concerns efficiently and maintaining high levels of customer satisfaction in a virtual environment.

What is the difference between Remote Technical Support Analyst Remote vs Remote Customer Support Specialist?

AspectRemote Technical Support Analyst RemoteRemote Customer Support Specialist
Required CredentialsTypically certifications like CompTIA A+ or Network+; technical knowledgeCustomer service skills; may have certifications like HDI or ITIL
Work EnvironmentTechnical troubleshooting, remote access tools, diagnostic softwareCustomer communication, issue resolution via chat, email, or phone
Employer & Industry UsageIT companies, tech support firms, software providersRetail, telecom, e-commerce, service industries

While both roles involve remote support, the Remote Technical Support Analyst focuses on technical troubleshooting and diagnostics, whereas the Remote Customer Support Specialist emphasizes customer communication and issue resolution. The former requires more technical certifications, while the latter centers on customer service skills.

What is a Remote Technical Support Analyst?

A Remote Technical Support Analyst is a professional who assists customers or employees with technical issues related to computer systems, software, networks, or hardware, all from a remote location. They typically troubleshoot problems over the phone, via email, or through remote desktop tools. Their responsibilities include diagnosing technical issues, providing step-by-step solutions, and ensuring that IT systems are running efficiently. Remote Technical Support Analysts play a key role in maintaining productivity for businesses by resolving technical problems quickly and effectively.

What are some common challenges faced by Remote Technical Support Analysts, and how can they be effectively managed?

Remote Technical Support Analysts often face challenges such as troubleshooting complex technical issues without physical access to devices, communicating clearly with users who may have varying technical backgrounds, and managing multiple tickets simultaneously. Effective management of these challenges involves strong problem-solving skills, the use of remote desktop tools, clear and patient communication, and maintaining detailed documentation of issues and solutions. Additionally, staying organized and prioritizing tasks helps ensure timely resolution and high user satisfaction.
What are the most commonly searched types of Technical Support Analyst Remote jobs in Kansas? The most popular types of Technical Support Analyst Remote jobs in Kansas are:
What are popular job titles related to Remote Technical Support Analyst Remote jobs in Kansas? For Remote Technical Support Analyst Remote jobs in Kansas, the most frequently searched job titles are:
What job categories do people searching Remote Technical Support Analyst Remote jobs in Kansas look for? The top searched job categories for Remote Technical Support Analyst Remote jobs in Kansas are:
What cities in Kansas are hiring for Remote Technical Support Analyst Remote jobs? Cities in Kansas with the most Remote Technical Support Analyst Remote job openings:
Remote Technical Support Analyst Remote jobs near you
Product Training Analyst

Product Training Analyst

Deluxe

Lenexa, KS • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 11 days ago

Deluxe rating

8.0

Company rating: 8.0 out of 10

Based on 31 frontline employees who took The Breakroom Quiz

9th of 20 rated payment service providers

Job description

Why Join Us


Be part of an organization that's driving change and consistently recognized as a top employer. At Deluxe, we know that great people build great companies-and we invest in you accordingly.


  • We're proud to be recognized as a Great Place to Work and a top workplace for Moms, Dads, LGBTQ+ employees, and Veterans.
  • We offer competitive benefits starting on day one, designed to support your life both in and out of work.
  • 42% of our employees have stayed for 10+ years, citing our people, benefits, work-life balance, inclusive culture, and team support as key reasons why.

Provides technical customer service to external and internal customers for their respective remote deposit capture product(s). Utilizes internal processes and tools to log, track, update and complete work items initiated by customers. Works independently using comprehensive understanding of remote deposit capture software.

  • Monitors support ticketing system, specifically the application group queue, for incoming support issues. Contributes to the team workload by taking tickets from the application group queue within the defined SLA guidelines. Uses the appropriate Action ID Codes, documents customer interactions, actions taken, current status and next steps throughout the support ticket lifecycle. Keeps stakeholders updated as needed to include customer updates based on follow-up SLA guidelines.

  • Identifies repetitive service issues and determines if the issue is a system problem or training issue. Takes steps to resolve through reporting issues to QA/Development for consideration in future development efforts or by working with customers to close training gaps when repetitive issues are deemed to be training related.

  • Isolates application or operating system problems so that they can be escalated to the proper development organization or system technology team. Takes ownership and works hand in hand with development to resolve escalated issues including gathering data and files, initial testing and ongoing tests in the path to resolution.

Basic Qualifications (BQs)

Education and Experience: Associates/Tech Cert plus 2 years of experiencein Tech Support or customer service. Experience working with computers in a Microsoft Windows environment.

Preferred Qualifications (PQs)

Education:Bachelor's Degreein Computer Science, IT

Experience: 2+ years experience with respective WAUSAU product or relevant IT background. Good written and verbal communication skills.

Tech Support or customer service in a tech industry experience preferred.2+ years experience with respective WAUSAU product or relevant IT background.

Good written and verbal communication skills. Tech Support or customer service in a tech industry experience preferred.

Certifications:

Additional Basic Qualifications:

Must be 18 years of age or older

Benefits

In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees' whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked:

  • Healthcare (Medical, Dental, Vision)

  • Paid Time Off, Volunteer Time Off, and Holidays

  • Employer-Matched Retirement Plan

  • Employee Stock Purchase Plan

  • Short-Term and Long-Term Disability

  • Infertility Treatment, Adoption and Surrogacy Assistance

  • Tuition Reimbursement

These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families.

Deluxe Corporation is an Equal Employment Opportunity employer:
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.

Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.

Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to deluxecareers@deluxe.com.

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