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Entry Level Technical Support Analyst Remote Jobs in Kansas

HungerRush

Manager, Technical Support

Overland Park, KS · On-site +1

The Technical Support Manager will communicate company goals, best practices, deadlines as well as ... remote environment. * Experience in Point-of-Sale hardware and software troubleshooting, analysis ...

Deluxe

Product Training Analyst

Lenexa, KS · On-site +1

... support as key reasons why. Provides technical customer service to external and internal customers for their respective remote deposit capture product(s). Utilizes internal processes and tools to log ...

Deloitte

Accounts Receivable Analyst

Wichita, KS · Remote

$21.50 - $27.25/hr

... remote client service delivery. Recruiting for this role ends on 08/01/2026 Work you'll do As an ... Support team members in resolving complex claims. * Support engagement management in pulling ...

Scopely

... remote basis At Scopely, we care deeply about what we do and want to inspire play, every day ... for both technical and non-technical partners * Comfort working quickly in a live-service ...

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Entry Level Technical Support Analyst Remote information

Is there such a thing as an entry level remote technical support analyst job?

Yes, entry-level remote technical support analyst positions are available and typically require basic knowledge of computer systems, troubleshooting skills, and customer service abilities. These roles often involve remote communication tools and may require certifications like CompTIA A+ or similar. They are suitable for candidates starting their careers in IT support.

How to get into entry level technical support analyst remote with no experience?

To start as an entry-level technical support analyst remotely with no experience, focus on developing basic technical skills such as troubleshooting, customer service, and familiarity with common tools like ticketing systems. Obtain relevant certifications like CompTIA A+ to demonstrate foundational knowledge and consider gaining hands-on experience through internships, volunteer work, or online labs to build your resume.

What is the difference between Entry Level Technical Support Analyst Remote vs Help Desk Technician?

AspectEntry Level Technical Support Analyst RemoteHelp Desk Technician
CertificationsBasic certifications like CompTIA A+ often preferredSimilar certifications, often the same
Work EnvironmentRemote, home-based support for technical issuesTypically on-site or remote, assisting end-users
Industry UsageCommon in IT, tech companies, and support servicesWidespread across various industries including healthcare, education, and corporate
Job FocusDiagnosing and resolving technical problems remotelyProviding technical assistance and troubleshooting

Both roles involve technical troubleshooting and may require similar certifications. The main difference is that Entry Level Technical Support Analysts often work remotely and focus on diagnosing issues remotely, while Help Desk Technicians may work on-site or remotely, providing direct support to end-users. Understanding these distinctions can help job seekers target the right position based on their skills and preferences.

What are the most commonly searched types of Technical Support Analyst Remote jobs in Kansas? The most popular types of Technical Support Analyst Remote jobs in Kansas are:
What are popular job titles related to Entry Level Technical Support Analyst Remote jobs in Kansas? For Entry Level Technical Support Analyst Remote jobs in Kansas, the most frequently searched job titles are:
What job categories do people searching Entry Level Technical Support Analyst Remote jobs in Kansas look for? The top searched job categories for Entry Level Technical Support Analyst Remote jobs in Kansas are:
What cities in Kansas are hiring for Entry Level Technical Support Analyst Remote jobs? Cities in Kansas with the most Entry Level Technical Support Analyst Remote job openings:
Entry Level Technical Support Analyst Remote jobs near you
Infographic showing various Entry Level Technical Support Analyst Remote job openings in Kansas as of July 2026, with employment types broken down into 2% Locum Tenens, 82% Full Time, 11% Part Time, 1% Temporary, and 4% Contract. Highlights an 85% Physical, 6% Hybrid, and 9% Remote job distribution.

Manager, Technical Support

HungerRush

Overland Park, KS • On-site, Remote

Full-time

Posted 19 days ago

Job description

Who We Are
HungerRush is a leading provider of integrated restaurant solutions. HungerRush 360 is our flagship cloud POS system that makes it easier to delight guests, drive loyalty, and manage restaurants from anywhere. The all-in-one system integrates digital ordering, delivery, customer engagement, restaurant management, and payment processing features with flexible software designed to give operators of all sizes more insight into their customers, more control over their operations, and more power to profitably grow their business. Learn more at www.hungerrush.com
Job Summary
The Technical Support Manager is responsible for managing and motivating a team of Technical Support Specialists handling inbound calls and emails on a 24 hour, 7 days a week schedule. The Technical Support Manager will communicate company goals, best practices, deadlines as well as provide feedback to direct reports for continued improvement and training.
Technical Support Manager Job Duties:
Leadership and Associate Management (40%)
  • Manages a team of Technical Support Specialists that provide quality customer service, including interactions with customers, answering customer inquiries, and effectively handling customer complaints.
  • Monitor and evaluate Technical Support Specialists' performance through auditing Zendesk communication, providing learning opportunities, and taking corrective action when necessary.
  • Assist in developing strategies to promote adherence to company regulations and performance goals as well as creating policies and SOPs for the Technical Support group.
  • Provide coverage to the team on days the team is short-staffed or needs extra assistance. Including weekends and holidays.
  • Manages the scheduling and time off requests of the group to fit within coverage and staffing requirements. Approve hours worked for assigned associates at the end of each payroll cycle.

Coaching and Development (40%)
  • Assist in resolving complex customer issues and escalations, ensuring timely and effective resolution of technical problems and inquiries.
  • Conduct team meetings and 1-1's to update members on best practices, changes in SOP, and continuing expectations.
  • Coordinate training sessions and ongoing development programs for Technical Support Specialists to enhance their skills and knowledge.

Adaptability (10%)
  • Identify opportunities to streamline workflows through technology.
  • Continuously evaluate support processes, identify inefficiencies, and propose and implement improvements to enhance operational efficiency and customer satisfaction.
  • Oversee incident management to handle high-impact incidents and maintain a high level of customer satisfaction during challenging times.

Communication (10%)
  • Collaborate with other departments and teams to prioritize and communicate customer needs for continuous improvement.
  • Collaborate with Human Resources to recruit, hire, and retain effective support personnel.

Technical Support Manager Required Skills and Qualifications:
  • Minimum of 5+ years in a role within a similar environment.
  • Extensive knowledge of Technical Support procedures and principles.
  • Experience working in a contact center environment.
  • Knowledge in working with CRM and SaaS software applications.
  • Demonstrated ability to multitask with precision and accuracy.
  • Ability to work within a team environment and adapt to frequent change
  • Must be organized and have strong time management skills- to include schedule development
  • Ability to promptly answer service-related emails, phone calls, and other forms of communication
  • Schedule flexibility; weekends required.

Technical Support Manager Preferred Skills and Qualifications:
  • Associates degree or two years college
  • Has experience working in a remote environment.
  • Experience in Point-of-Sale hardware and software troubleshooting, analysis & resolution
  • Restaurant experience
  • Self-Motivation/Motivational Skills
  • Strong Relationship Building
  • Excellent oral, written, and interpersonal abilities
  • Consistent work ethic and reliability

Additional Information
This position is open to candidates who are authorized to work in the United States, without sponsorship, either now or in the future. At this time, and in the foreseeable future, HungerRush is not able to support assistance with additional visa sponsorship, regarding this specific position.
Disclaimer: This Job Description indicates the general nature and level of work expected of the incumbent(s). It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent(s) may be asked to perform other duties in addition to those described above.
HungerRush is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable federal, state, or local municipal law.

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