Entry Level Technical Support Analyst Remote Jobs in Kansas

At Cengage, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Cengage's portfolio of businesses supports student choice by providing a range of pathways that help learners achieve their goals and lead a choice-filled life.

Our business is driven by our strong culture, and we know that creating an inclusive workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-belonging/.

The Strategy Analyst is an individual contributor role responsible for supporting pricing strategy, commercial analysis, and business insight generation across Cengage Group. Reporting to the Senior Manager, Strategy & Pricing, this role will help drive foundational pricing analysis, competitive comparable and insights, and analytical support for strategic commercial initiatives across the business.

This role sits within the Commercial Strategy & Analytics team and is designed for candidates with strong analytical proficiency, intellectual curiosity, and an interest in commercial strategy, pricing, and data-driven problem solving. The role will partner closely with cross-functional business stakeholders to support analyses that influence pricing decisions, business prioritization, and growth initiatives.

This role is ideal for analyst-level candidates with the skills for working with data, and an eagerness to tackle strategic problem solving and contribute to meaningful commercial initiatives in a fast-paced and collaborative environment.

• Develop analyses and recommendations related to pricing optimization, commercial simplification, whitespace opportunities, and market positioning.
• Support execution of pricing strategy initiatives through competitive price tracking, market monitoring, pricing diagnostics, and pricing data maintenance activities.
• Conduct competitive research and pricing analyses across Higher Education, Workforce Skills, Milady, Gale, ELL, and other Cengage businesses to identify pricing trends, risks, and opportunities.
• Support recurring and ad hoc analytical requests tied to strategic business questions, leadership reviews, and commercial initiatives.
• Gather, clean, organize, and analyze data from multiple sources to support insight generation and business decision-making.
• Partner with Commercial Strategy, Pricing Strategy, Enterprise Analytics, and Finance teams to help translate data into actionable business insights.
• Build and maintain analytical models, trackers, summaries, and presentations used to support pricing and commercial strategy decisions.
• Assist in identifying key business drivers, market trends, customer behaviors, and commercial performance patterns across Cengage businesses.
• Help support strategic analyses related to market opportunity, portfolio performance, customer adoption, and commercial effectiveness.
• Develop proficiency with analytical and reporting tools such as Excel, SQL, Snowflake, Power BI, and other business intelligence technologies.
• Contribute to executive-ready presentations and business reviews by helping synthesize findings into clear summaries, charts, and recommendations.
• Support broader strategic and transformation projects as needed, including business reviews, market analyses, and commercial initiatives.

• A four-year college degree with high achievement and previous experience with the following:
• 1-3 years of professional experience in analytics, strategy, consulting, pricing, finance, business intelligence, commercial operations, or related analytical roles (can include co-op experience)
• Strong analytical and quantitative problem-solving skills with attention to detail and intellectual curiosity.
• Advanced proficiency in Excel and PowerPoint, with familiarity or interest in learning SQL, Snowflake, and other analytical tools.
• Ability to work with and interpret large datasets to identify trends, patterns, and actionable insights.
• Strong organizational skills with the ability to manage multiple priorities and deadlines in a fast-paced environment.
• Ability to communicate analytical findings clearly and effectively to both technical and non-technical audiences.
• Interest in pricing strategy, commercial analytics, market analysis, and strategic business problem solving.
• Strong interpersonal and collaboration skills with the ability to work effectively across teams and functions.
• Interest in creatively leveraging AI (where applicable) to support analysis and research methods
• Demonstrated initiative, learning agility, and willingness to take ownership of work products and analyses.
• Comfortable navigating ambiguity and supporting projects with evolving business questions and priorities.
• Experience in education technology, SaaS, subscription businesses, pricing analysis, consulting, or commercial analytics environments preferred.
• Passion for using data and analysis to help drive business decisions and uncover opportunities for growth and improvement.

Cengage is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of any classification protected by applicable federal, state, provincial or local laws.

Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at accommodations.ta@cengage.com.

Cengage, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Compensation

At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here to learn more about our Total Rewards Philosophy.

The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.

In this position, you will be eligible to participate in the company'sdiscretionaryincentive bonus program. This position's bonus target amount, which is not guaranteed and is dependent on individual performance and overall company results among other factors, is provided below.