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Entry Level Technical Support Analyst Remote Jobs in Kansas

This is a full-time remote position. Residency within a 100-mile radius of the office Kansas City ... Preferred Experience Certification in technical support and/or customer service. Systems ...

... support as key reasons why. Provides technical customer service to external and internal customers for their respective remote deposit capture product(s). Utilizes internal processes and tools to log ...

Professional services role with emphasis on remote support of patient care server system ... Analytics experience. 9. ITIL Change management experience. 10. SIP and Brekeke (HA design ...

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Entry Level Technical Support Analyst Remote information

What is the difference between Entry Level Technical Support Analyst Remote vs Help Desk Technician?

AspectEntry Level Technical Support Analyst RemoteHelp Desk Technician
CertificationsBasic certifications like CompTIA A+ often preferredSimilar certifications, often the same
Work EnvironmentRemote, home-based support for technical issuesTypically on-site or remote, assisting end-users
Industry UsageCommon in IT, tech companies, and support servicesWidespread across various industries including healthcare, education, and corporate
Job FocusDiagnosing and resolving technical problems remotelyProviding technical assistance and troubleshooting

Both roles involve technical troubleshooting and may require similar certifications. The main difference is that Entry Level Technical Support Analysts often work remotely and focus on diagnosing issues remotely, while Help Desk Technicians may work on-site or remotely, providing direct support to end-users. Understanding these distinctions can help job seekers target the right position based on their skills and preferences.

What are the most commonly searched types of Technical Support Analyst Remote jobs in Kansas? The most popular types of Technical Support Analyst Remote jobs in Kansas are:
What are popular job titles related to Entry Level Technical Support Analyst Remote jobs in Kansas? For Entry Level Technical Support Analyst Remote jobs in Kansas, the most frequently searched job titles are:
What job categories do people searching Entry Level Technical Support Analyst Remote jobs in Kansas look for? The top searched job categories for Entry Level Technical Support Analyst Remote jobs in Kansas are:
What cities in Kansas are hiring for Entry Level Technical Support Analyst Remote jobs? Cities in Kansas with the most Entry Level Technical Support Analyst Remote job openings:

Application Support Analyst III

Naic

Kansas City, KS • Remote

$56K - $84K/yr

Full-time

Posted 19 days ago


Job description

Job Description:

The Information Technology (ITG) division of the National Association of Insurance Commissioners (NAIC) has an exciting opportunity for an Application Support Analyst III. The Application Support Analyst III position is responsible for providing dedicated support to customers and ensures efficient and effective utilization of Filing Solutions applications. This is a full-time remote position. Residency within a 100-mile radius of the office Kansas City, MOis required.

Responsibilities Include

  • Lead the planning, execution, and tracking of implementation projects, including analysis and progress monitoring.
  • Manage customer onboarding, contracts, troubleshooting, setup, and post-production support.
  • Support application testing and software upgrades, documenting results across environments.
  • Write advanced database queries for updates, corrections, and reporting.
  • Develop training materials, trains staff and create presentations for internal and external audiences.
  • Assist with product support, user testing, training issues, and maintain accurate communication records in the ticketing system.

Management Responsibilities

This position does not have direct reports.

Minimum Education and/or Experience Required

  • Bachelor's degree with 6 years of position related to progressive professional, individual contributor experience, or equivalent combination of education and experience.
  • Ability to write complex SQL queries.

Preferred Experience

Certification in technical support and/or customer service.

Systems & Technology Requirements

Microsoft 365, including advanced Excel, Word, PowerPoint and Outlook; Slack; Jira.

Travel

This position requires regular, out-of-state, overnight travel in support of member meetings and events throughout the year. Must be able and willing to travel to locations throughout the United States and with such frequency as necessary to meet the needs of this position and the Association.

Compensation

$56,000- $84,000, commensurate with education and experience.

Sponsorship

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Interested in learning more about the amazing benefits the NAIC offers? Visit our Benefits page for more information.

The NAIC is proud to be an Equal Opportunity Employer

Applicants for all positions are considered without regard to age, race, creed, color, religion, sex, sexual orientation, gender identity or expression, national origin or ancestry, marital status, pregnancy, genetic information, military or veteran status, disability, or any other basis protected by applicable law.