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Remote Chat Email Jobs in Kansas (NOW HIRING)

TapMango

$14.25 - $18.75/hr

Respond to, manage, and resolve support requests via live chat, email, and phone channels * Acquire ... Self-motivated with a high level of autonomy and sound discretion in a remote work environment

ForgeFit

Remote Customer Service Specialist

Topeka, KS · On-site +1

$16 - $21.25/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ...

ForgeFit

Remote Customer Service Specialist

Wichita, KS · On-site +1

$15.25 - $20.25/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ...

American Logistics Authority

$1.8K - $3.5K/wk

Comfortable using basic computer tools (email, spreadsheets, chat apps) * Self-motivated with ... 100% remote work * Flexible hours * Career growth opportunities in the logistics industry

National Insurance Producer Registry

Through inbound phone calls, email, and chat communications, this role assists the insurance ... Experience working in a remote or hybrid work environment and collaborating through digital ...

Naic

Customer Service Analyst I - NIPR

Kansas City, KS · On-site +1

Through inbound phone calls, email, and chat communications, this role assists the insurance ... Experience working in a remote or hybrid work environment and collaborating through digital ...

All JobsChat Email JobsRemote Chat Email JobsRemote Chat Email Jobs in Kansas

Remote Chat Email information

See Kansas salary details

$63.8K

$91.6K

$129.8K

How much do remote chat email jobs pay per year?

As of Aug 25, 2026, the average yearly pay for remote chat email in Kansas is $91,637.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,300.00 and $111,500.00 per year, depending on experience, location, and employer.

What is a remote chat email job?

Remote chat and email jobs are customer service or support positions that allow employees to assist customers via online chat platforms or through email communication, all while working from home or any remote location. These roles typically involve responding to customer inquiries, resolving issues, providing product information, and ensuring customer satisfaction without the need for phone calls. They are popular among individuals seeking flexible work arrangements and those who prefer written communication over verbal interaction.

What skills and qualifications are needed to thrive as a remote chat email support specialist?

To thrive as a Remote Chat Email Support Specialist, you need strong written communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer support platforms like Zendesk, Freshdesk, or Salesforce, and basic computer proficiency are typically required. Patience, problem-solving abilities, and a customer-centric attitude help you stand out in this role. These skills ensure efficient, accurate, and empathetic customer support, which is vital for maintaining customer satisfaction and loyalty in a remote environment.

What are common challenges faced by remote chat email support specialists, and how can they be managed?

Remote Chat Email Support Specialists often face challenges such as managing high volumes of inquiries, maintaining clear and empathetic communication without face-to-face interaction, and adapting to various customer personalities and issues. Staying organized with ticketing systems, using templates for common queries, and actively participating in team meetings can help manage workload and improve response quality. Continuous learning about company products and regular feedback sessions with the team also contribute to personal growth and better customer support.

What is the difference between Remote Chat Email vs Remote Customer Support?

AspectRemote Chat EmailRemote Customer Support
Primary RoleHandling customer inquiries via chat and emailAssisting customers through various channels including phone, chat, and email
Required SkillsExcellent written communication, problem-solving, tech-savvyStrong communication, multitasking, technical knowledge
Work EnvironmentRemote, digital platforms, flexible hoursRemote or hybrid, customer service platforms, flexible hours
Common CertificationsNone mandatory, but customer service or communication courses helpfulCustomer service certifications beneficial

Remote Chat Email roles focus primarily on written communication via chat and email, often requiring quick responses and technical proficiency. Remote Customer Support roles may include a broader range of communication channels, including phone support, and often demand more diverse technical knowledge. Both roles are remote-friendly and industry-standard, but Remote Chat Email positions are more specialized in written digital communication.

What are popular job titles related to Remote Chat Email jobs in Kansas?

For Remote Chat Email jobs in Kansas, the most frequently searched job titles are:

What job categories do people searching Remote Chat Email jobs in Kansas look for?

The top searched job categories for Remote Chat Email jobs in Kansas are:

What cities in Kansas are hiring for Remote Chat Email jobs?

Cities in Kansas with the most Remote Chat Email job openings:

Remote Chat Email jobs near you

Client Support Representative

Remote

TapMango
See more jobs at TapMangoexternal

$14.25 - $18.75/hr

Full-time

Posted 18 days ago

Job description

About the Role
TapMango is seeking a Client Support Representative to provide first class customer service and technical support to our merchants. In this role, you'll act as both a technical support resource and a marketing/business consultant, helping clients get the most out of the platform while resolving their day-to-day needs across live chat, email, and phone.
This is a relationship-driven support role, you'll be the first point of contact for merchants, working closely with Sales and Success teams to make sure every client interaction builds trust and drives product adoption.
 
Salary: CAD 40,000 – 45,000
 
Schedule:
  • Core hours: Monday–Friday, 10am–6pm
  • Plus one rotating evening shift per week (1pm–9pm), which shifts to a different weekday each week
  • Plus rotating weekend coverage (Sunday–Thursday, 8:30am–4:30pm, with Friday/Saturday off) on a rotating basis
Shift rotation is subject to change in the future.

What You'll Do
  • Respond to, manage, and resolve support requests via live chat, email, and phone channels
  • Acquire the role of a marketing and business consultant to provide feedback to clients that fits their industry and business needs
  • Provide prompt, friendly, and overall awesome service across all customer interactions
  • Coordinate incoming requests with the Sales and Success teams to ensure client needs are met
  • Support administrative tasks regarding billing transactions, shipment processes, hardware setups, and potential merchant design work
  • Identify opportunities during service interactions to actively share platform best practices to stimulate product adoption and ROI
  • Identify and escalate defects to development in accordance with established escalation process
  • Maintain high level of product and internal process knowledge
  • Participate in and lead additional projects as required
 
What We're Looking For
  • Keen interest in technology
  • Experience providing exceptional customer service/technical support
  • Excellent written and oral communication skills
  • Superior customer service skills and a genuine enthusiasm for helping others
  • Strong computer skills with the ability to learn new software quickly
  • Experience working in a fast-paced environment
  • Detail-oriented approach with the ability to juggle multiple tasks simultaneously
  • Positive attitude and diligent work ethic
  • Ability to work well independently with minimal supervision
  • Self-motivated with a high level of autonomy and sound discretion in a remote work environment
  • Reliable, secure internet connection and ability to work effectively from a remote workplace
 
About TapMango
At TapMango, we provide companies with one of the highest quality customer engagement platforms on the market. We're currently powering thousands of merchants across Canada, the US and Europe, and we have just begun! Our mission is to empower businesses to do 3 things: retain customers, upsell to existing customers, and acquire new customers. We provide merchants with all the necessary tools to run their very own loyalty program including an integrated suite of customized consumer-facing technology, easy-to-use merchant tools, and automation algorithms, all aimed at enhancing the customer experience.
 
Why Join our Team?
Our platform is truly a game changer in the small business arena, and we need your help to empower as many vendors as possible. TapMango helps merchants compete with larger chains, so you can feel good about supporting local businesses and a diverse economy. Join a fun team with an amazing culture, tons of opportunities for growth and development, competitive pay, and lots more!

What We Offer
  • Generous time off plan
  • Fully remote work, we will assist with making your remote office space as comfortable as possible
  • Continuous virtual coaching and support
  • Comprehensive health benefits
  • Subsidized gym membership
  • Performance recognition
  • Professional development program
  • Growth opportunities (we really mean it!)
TapMango welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
 
Notice Regarding Automated Decision-Making:
For this role, TapMango may use artificial intelligence or automated tools to assist in screening applications. These tools support, but do not replace, review by our hiring team, all final hiring decisions are made by humans.
 
Why This Role Is Open
We're hiring for two Client Support Representative positions: one to backfill a team member who was recently promoted, and one to support our continued team expansion as we grow.
Employment Type: FULL_TIME

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