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Remote Technical Support Analyst Remote Jobs (NOW HIRING)

Relatient

Technical Support Analyst

Atlanta, GA · On-site +1

$23 - $30/hr

The Technical Analyst also provides support for web portal functionality, delivers client training, manages cases through resolution, and plays a critical role in driving overall client satisfaction ...

Tabs

Technical Support Analyst

$60K - $82K/yr

Why This Role Matters We're looking for a highly capable, fast-thinking Technical Support Analyst to help manage the increasing volume of technical support requests from our merchants (a Tabs ...

Vantive

Technical Support Specialist

Deerfield, IL · Remote

$44K/yr

In this role, you will provide remote technical support for customerreported hardware and software ... Strong analytical skills with sound judgment in determining root causes and appropriate resolutions.

ASM Research

Technical Support Analyst

Position Overview The Technical Support Analyst provides intermediate-level customer support for IDR Gateway sign-up, sign-in, organization setup, organization association, and user management ...

Futran Tech Solutions Pvt. Ltd.

Tech Support Analyst

Tech Support Analyst Location - Harlingen, US, Texas, US (onsite with 25-50 percent travel) Please ... remote with 25-50 percent travel in the RGV market to provide support for daily desktop technical ...

Agfa

Customer Support Analyst, Tier 1

OR · Remote

The Customer Support Analyst, Tier 1 will consult with users to provide remote technical support ... Provide telephone and remote access, consultation and technical expertise to Agfa customers, Field ...

AGFA

Customer Support Analyst, Tier 1

OR · On-site +1

The Customer Support Analyst, Tier 1 will consult with users to provide remote technical support ... Provide telephone and remote access, consultation and technical expertise to Agfa customers, Field ...

Experian

Client Technical Analyst (Remote)

$57K - $98K/yr

As Client Technical Analyst , you will support our main API/Member platform and subsequent services ... Flexible work environment, ability to work remote, hybrid or in-office * Flexible time off ...

New

Experian

As Client Technical Analyst , you will support our main API/Member platform and subsequent services ... Flexible work environment, ability to work remote, hybrid or in-office * Flexible time off ...

New

LeafHome

Technical Operations Analyst

Hudson, OH · Remote

$65K - $75K/yr

The Installation Support Specialist provides remote technical support, diagnostics, and operational analysis for installation and service activities. This role partners with Install Partners ...

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How much do remote technical support analyst remote jobs pay per hour?

As of Jun 19, 2026, the average hourly pay for remote technical support analyst remote in the United States is $27.54, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $31.25 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Technical Support Analyst, and why are they important?

To thrive as a Remote Technical Support Analyst, you need solid troubleshooting abilities, knowledge of computer systems, and a background in IT or a related field, often supported by certifications like CompTIA A+ or Microsoft Certified. Familiarity with ticketing systems, remote desktop software, and diagnostic tools is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage technical issues remotely. These skills are vital for resolving user concerns efficiently and maintaining high levels of customer satisfaction in a virtual environment.

What is the difference between Remote Technical Support Analyst Remote vs Remote Customer Support Specialist?

AspectRemote Technical Support Analyst RemoteRemote Customer Support Specialist
Required CredentialsTypically certifications like CompTIA A+ or Network+; technical knowledgeCustomer service skills; may have certifications like HDI or ITIL
Work EnvironmentTechnical troubleshooting, remote access tools, diagnostic softwareCustomer communication, issue resolution via chat, email, or phone
Employer & Industry UsageIT companies, tech support firms, software providersRetail, telecom, e-commerce, service industries

While both roles involve remote support, the Remote Technical Support Analyst focuses on technical troubleshooting and diagnostics, whereas the Remote Customer Support Specialist emphasizes customer communication and issue resolution. The former requires more technical certifications, while the latter centers on customer service skills.

What is a Remote Technical Support Analyst?

A Remote Technical Support Analyst is a professional who assists customers or employees with technical issues related to computer systems, software, networks, or hardware, all from a remote location. They typically troubleshoot problems over the phone, via email, or through remote desktop tools. Their responsibilities include diagnosing technical issues, providing step-by-step solutions, and ensuring that IT systems are running efficiently. Remote Technical Support Analysts play a key role in maintaining productivity for businesses by resolving technical problems quickly and effectively.

What are some common challenges faced by Remote Technical Support Analysts, and how can they be effectively managed?

Remote Technical Support Analysts often face challenges such as troubleshooting complex technical issues without physical access to devices, communicating clearly with users who may have varying technical backgrounds, and managing multiple tickets simultaneously. Effective management of these challenges involves strong problem-solving skills, the use of remote desktop tools, clear and patient communication, and maintaining detailed documentation of issues and solutions. Additionally, staying organized and prioritizing tasks helps ensure timely resolution and high user satisfaction.
What cities are hiring for Remote Technical Support Analyst Remote jobs? Cities with the most Remote Technical Support Analyst Remote job openings:
What are the most commonly searched types of Technical Support Analyst Remote jobs? The most popular types of Technical Support Analyst Remote jobs are:
What states have the most Remote Technical Support Analyst Remote jobs? States with the most job openings for Remote Technical Support Analyst Remote jobs include:
Remote Technical Support Analyst Remote jobs near you
Remote Technical Product Support Engineers

Remote Technical Product Support Engineers

University of Utah

Remote

Full-time

Posted yesterday

University Of Utah rating

7.2

Company rating: 7.2 out of 10

Based on 157 frontline employees who took The Breakroom Quiz

333rd of 538 rated colleges and universities

Job description

Job Summary:
The University of Utah is seeking Remote Technical Product Support Engineers to provide technical support and customer assistance for the Utah Education Network’s Interactive Video Conferencing system. This role involves troubleshooting complex technical issues, developing technical documentation, and collaborating with product development teams to enhance user experience.
Responsibilities:
• Utilizing various software tools and applications the position provides Tier 1 troubleshooting support for the Utah Education Network’s statewide video tele-conferencing system (UEN-IVC), infrastructure and endpoints.
• Assists in general management, maintenance, and connectivity for daily statewide IVC events.
• Initiates and tracks trouble tickets for follow up and resolution with stakeholders and peer departments regarding network, equipment and hardware issues and failures.
• Provides support and assistance to statewide coordinators, facilitators, and local techs for synchronous events on the UEN-IVC system.
• Provides assistance to field engineers and techs with the diagnosing, troubleshooting and resolving of video and data network related problems.
• Assists the Application Engineering Department with the testing, implementation, and support of new IVC technologies.
• Accomplishes projects and assignments at the request of UETN management and administration.
• Provides reports and maintains technical information provided to management regarding the status and reliability of the IVC system, equipment, and hardware.
• Operations Center staff members are expected to act as professional representatives of UETN to its partners, peer staff, end site users and various stakeholders throughout the state and nation.
Qualifications:
Required:
• Requires a bachelor’s (or equivalency) + 2 years of directly related work experience or a master’s (or equivalency) degree for Remote Technical Product Support Engineer, I.
• Requires a bachelor’s (or equivalency) + 4 years or a master’s (or equivalency) + 2 years of directly related work experience for Remote Technical Product Support Engineer, II.
• 1 year of higher education can be substituted for 1 year of directly related work experience.
• A strong understanding of current network and video teleconferencing (VTC) protocols, standards, concepts, and trends.
• A capable knowledge of data network and VTC applications, software, and hardware technologies (Webex, Zoom, and the Cisco acquired video technologies portfolio), as well as other vendor network and video-conferencing platforms and hardware.
• An applicable understanding of Cisco Expressway and VCS registration systems.
• An applicable understanding of various live streaming and recording technologies and processes.
• Demonstrable ability to remotely support statewide users of aforementioned technologies in a Tier 1 capacity.
• Exposure to and understanding of network video teleconferencing design and integration concepts.
• At least two years or more experience of troubleshooting duties in a technology related Help Desk/Call Center environment with the ability to implement, test, operate and troubleshoot audio and video-conferencing equipment.
Preferred:
• Bachelor’s Degree preferred.
Company:
The University of Utah, located in Salt Lake City in the foothills of the Wasatch Mountains, is the flagship institution of higher learning in Utah. Founded in 1850, the company is headquartered in Salt Lake City, ut, US, , with a team of 10001+ employees. The company is currently Late Stage.

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About University of Utah

Sourced by ZipRecruiter

The University of Utah is the state’s flagship institution of higher education, with 18 schools and colleges, more than 100 undergraduate majors and graduate programs, and an enrollment of more than 38,000 students. It is a member of the Association of American Universities—an invitation-only, prestigious group of 71 leading research institutions. The U is advancing a new national model for higher education that delivers societal impact through education, research, health care, and community service, while making social, economic, and cultural contributions that improve lives across Utah and around the world.

Industry

Colleges, universities, and professional schools

Company size

10,000+ Employees

Headquarters location

Salt Lake City, UT, US

Year founded

1850

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