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Remote Technical Support Analyst Remote Jobs (NOW HIRING)

Agfa

Customer Support Analyst, Tier 1

OR · Remote

The Customer Support Analyst, Tier 1 will consult with users to provide remote technical support ... Provide telephone and remote access, consultation and technical expertise to Agfa customers, Field ...

AGFA

Customer Support Analyst, Tier 1

OR · On-site +1

The Customer Support Analyst, Tier 1 will consult with users to provide remote technical support ... Provide telephone and remote access, consultation and technical expertise to Agfa customers, Field ...

LeafHome

Technical Operations Analyst

Hudson, OH · Remote

$65K - $75K/yr

The Installation Support Specialist provides remote technical support, diagnostics, and operational analysis for installation and service activities. This role partners with Install Partners ...

Techary

2nd Line Support Technician

Dallas, TX · Remote

$37K - $46K/yr

Duties & Responsibilities Remote Technical Support & Troubleshooting * Resolve 2nd line tickets escalated from the service desk in line with SLAs * Provide remote support across Windows, macOS ...

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How much do remote technical support analyst remote jobs pay per hour?

As of Jul 10, 2026, the average hourly pay for remote technical support analyst remote in the United States is $27.54, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $31.25 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Technical Support Analyst, and why are they important?

To thrive as a Remote Technical Support Analyst, you need solid troubleshooting abilities, knowledge of computer systems, and a background in IT or a related field, often supported by certifications like CompTIA A+ or Microsoft Certified. Familiarity with ticketing systems, remote desktop software, and diagnostic tools is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage technical issues remotely. These skills are vital for resolving user concerns efficiently and maintaining high levels of customer satisfaction in a virtual environment.

What is the difference between Remote Technical Support Analyst Remote vs Remote Customer Support Specialist?

AspectRemote Technical Support Analyst RemoteRemote Customer Support Specialist
Required CredentialsTypically certifications like CompTIA A+ or Network+; technical knowledgeCustomer service skills; may have certifications like HDI or ITIL
Work EnvironmentTechnical troubleshooting, remote access tools, diagnostic softwareCustomer communication, issue resolution via chat, email, or phone
Employer & Industry UsageIT companies, tech support firms, software providersRetail, telecom, e-commerce, service industries

While both roles involve remote support, the Remote Technical Support Analyst focuses on technical troubleshooting and diagnostics, whereas the Remote Customer Support Specialist emphasizes customer communication and issue resolution. The former requires more technical certifications, while the latter centers on customer service skills.

What is a Remote Technical Support Analyst?

A Remote Technical Support Analyst is a professional who assists customers or employees with technical issues related to computer systems, software, networks, or hardware, all from a remote location. They typically troubleshoot problems over the phone, via email, or through remote desktop tools. Their responsibilities include diagnosing technical issues, providing step-by-step solutions, and ensuring that IT systems are running efficiently. Remote Technical Support Analysts play a key role in maintaining productivity for businesses by resolving technical problems quickly and effectively.

What are some common challenges faced by Remote Technical Support Analysts, and how can they be effectively managed?

Remote Technical Support Analysts often face challenges such as troubleshooting complex technical issues without physical access to devices, communicating clearly with users who may have varying technical backgrounds, and managing multiple tickets simultaneously. Effective management of these challenges involves strong problem-solving skills, the use of remote desktop tools, clear and patient communication, and maintaining detailed documentation of issues and solutions. Additionally, staying organized and prioritizing tasks helps ensure timely resolution and high user satisfaction.
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What cities are hiring for Remote Technical Support Analyst Remote jobs? Cities with the most Remote Technical Support Analyst Remote job openings:
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Remote Technical Support Analyst Remote jobs near you
Infographic showing various Remote Technical Support Analyst Remote job openings in the United States as of July 2026, with employment types broken down into 89% Full Time, and 11% Contract. Highlights an 100% Remote job distribution, with an average salary of $57,277 per year, or $27.5 per hour.
Remote Technical Support & Onsite Field Service Engineer - State College, PA

Remote Technical Support & Onsite Field Service Engineer - State College, PA

Daktronics

State College, PA • On-site, Remote

$25 - $29/hr

Full-time

Re-posted 2 days ago

Daktronics rating

7.3

Company rating: 7.3 out of 10

Based on 30 frontline employees who took The Breakroom Quiz

87th of 141 rated electronics manufacturers

Job description

Position Summary
When you work at Daktronics, you'll be part of something amazing. We design, engineer, manufacture, and support bold, eye-catching digital LED display technology and audio systems.
Our products bring excitement to professional, college and high school games. They attract customers for businesses around the world, and even provide direction for people as they travel, work, and play.
As part of the Daktronics team, you'll have interesting, impactful work with flexible opportunities. You can learn and grow at a company that provides competitive compensation and meaningful benefits - and the people are second to none.
What will the work look like for me?
You're a problem-solver and amazing with customers! You're captivated by the way things work and can troubleshoot across systems and applications, analyze, and resolve a variety of complex technical issues, and comfortably navigate various software environments. You have excellent verbal and written communication skills, as well as the ability to effectively prioritize and manage your time. You're not only here to help solve technical issues but also provide an incredible customer experience. You have a personal commitment to success and are motivated by career growth potential. If this sounds like you, you could be the next Daktronics Remote Technical Support & Onsite Field Service Engineer.
As a Remote Technical Support & Onsite Field Service Engineer, you'll primarily provide remote technical support from your home office but also travel to customer sites approximately 20% of the time to perform event support, on-site service, and installations.
What You'll Do:
Remote Support (approximately 60-80% - varied, based on business need)
  • Ensure responsiveness and first-time resolution to customers' requests for technical support, primarily through incoming calls, community requests, and email conversations.
  • Troubleshoot and solve simple to highly complex hardware and software technical issues using logical troubleshooting approach with attention to detail.
  • When needed, collaborate with a team to resolve, or escalate product issues.
  • Actively create and update knowledge base articles for internal and external uses.
  • Actively listen to customers and use Salesforce to quickly capture accurate detailed notes about troubleshooting, plans of action, and site-specific information for all customer interactions.
  • Regularly participate in technical training on new and different products and systems to advance your technical knowledge for supporting Daktronics customers.

On-Site Support (approximately 20-40% - varied, based on business need)
  • Onsite support of customers within a 1-2-hour radius of State College, PA.
  • Providing service, installation, or support during an event at a customer site.
  • Providing on-site technical and maintenance services for Control Systems and Display Systems.
  • Leveraging your knowledge by training our Service Partners.

When will I work?
  • Your schedule will fluctuate depending on whether you're assigned to remote technical support or on-site field service work and may include nights and weekends based on business needs.
  • Some last-minute scheduling happens to meet our customers' needs when an unexpected repair or event happens.
  • Participate in an After-Hours rotation which consists of providing technical support up to 24/7 during non-business hours, including nights, weekends, and holidays.
  • Expect event support responsibilities primarily during evenings and weekends to align with seasonal event demand.
    • Expect on-site event support for multiple Penn State home football games (typically 6-7 from late August through late November) and other events throughout the year.

Where is this opportunity located?
  • Your office will be at your home, located within 30 miles from State College, PA.
  • You will periodically (see on-site description) travel to customer sites within 1-2-hour radius of State College, PA.
  • Onsite work can vary by location and from day to day. One day you might work inside a control room, the next day you might be outside on a lift or ladder working with a video display.
  • You are paid for all your working time, including travel time to and from site.
  • When you aren't working on a customer site, you will work from your home office to remotely support our customers.

What are the pay and perks?
The typical hiring range for this position is $25.00 to $29.00 per hour based on the location of State College, PA. Additional $15.00 per hour premium for assigned onsite service work performed outside of 6:00am - 5:00pm Monday through Friday. The actual offer will consider a wide range of factors, including relevant education, experiences, location, and applicable local legislation.
Information about Daktronics benefits can be found on our website Career Opportunities(https://www.daktronics.com/en-us/employment/careers). This information is intended to be a general overview and may be modified by Daktronics at any time.
Daktronics offers financial relocation assistance for positions that require placement in a specific location.
Qualifications
To be considered for Remote Technical Support & Onsite Field Service Engineer, we require the following:
  • Minimum of an associate degree or equivalent plus demonstrated relevant experience (Audio Visual/Broadcast systems) bachelor's degree preferred. Preferred majors include Electronics Engineering Technology, Computer Engineering Technology, A/V Broadcast, or similar programs. Will consider non-technical bachelor's degree if applicant also has previous experience demonstrating technical learning ability.
  • Must be able to:
    • Communicate effectively in a variety of settings.
    • Positively and professionally able to work in stressful situations.
    • Show personal commitment to continuously improve.
    • Display a can-do attitude in good and bad times.
  • Effectively exercise discretion and independent judgment.
  • Strong computer skills: Internet navigation, word processing, spreadsheets, and Daktronics internal programs.
  • Work effectively as a team member assisting when and where needed.
  • Comfortable working from a home office location.
  • Able to work at heights or from a ladder and able to carry ladder/tools/parts from vehicle to work site.
  • Ability to lift, carry, and move up to 45 pounds.
  • Ability to work in a variety of environments, including cold/hot weather, small spaces.
  • Must be able to work nights and weekends based on pre-determined business need.
  • Must be able to get a passport.
  • The selected individual must be able to travel by air and ground and comply with the Daktronics Driver Eligibility Policy to begin and maintain employment. This requirement will be verified through a motor vehicle record (MVR) check conducted in accordance with applicable federal, state, provincial, and local laws.
  • Fluent in English, both written and verbal. Multi-lingual is a plus.
  • Applicants must be 18 years of age or older.
  • Daktronics does not sponsor, renew, or extend immigration visas for this position.

Ready to make an impact? Apply now and start your journey with Daktronics.
Daktronics is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.

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