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Remote Technical Support Analyst Remote Jobs in Connecticut

Executive IT Support Sr Analyst

Hartford, CT · On-site +1

$96K - $144K/yr

Sr Analyst Client Tech - IC07CE We're determined to make a difference and are proud to be an ... Provide timely onsite and remote technical support, resolving issues across devices, collaboration ...

Job Summary The HVAC Technical Support Specialist is a remote/field based position provides pre ... Strong aptitude for mathematical operations and numerical analysis. * Skilled in the use of office ...

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... remote technical support for various payment terminals and payment gateways, along with assisting ... analysis within company proprietary software, the TSYS and Fiserv platform, and a dozen other 3rd ...

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Remote Technical Support Analyst Remote information

What are the key skills and qualifications needed to thrive as a Remote Technical Support Analyst, and why are they important?

To thrive as a Remote Technical Support Analyst, you need solid troubleshooting abilities, knowledge of computer systems, and a background in IT or a related field, often supported by certifications like CompTIA A+ or Microsoft Certified. Familiarity with ticketing systems, remote desktop software, and diagnostic tools is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage technical issues remotely. These skills are vital for resolving user concerns efficiently and maintaining high levels of customer satisfaction in a virtual environment.

What is the difference between Remote Technical Support Analyst Remote vs Remote Customer Support Specialist?

AspectRemote Technical Support Analyst RemoteRemote Customer Support Specialist
Required CredentialsTypically certifications like CompTIA A+ or Network+; technical knowledgeCustomer service skills; may have certifications like HDI or ITIL
Work EnvironmentTechnical troubleshooting, remote access tools, diagnostic softwareCustomer communication, issue resolution via chat, email, or phone
Employer & Industry UsageIT companies, tech support firms, software providersRetail, telecom, e-commerce, service industries

While both roles involve remote support, the Remote Technical Support Analyst focuses on technical troubleshooting and diagnostics, whereas the Remote Customer Support Specialist emphasizes customer communication and issue resolution. The former requires more technical certifications, while the latter centers on customer service skills.

What is a Remote Technical Support Analyst?

A Remote Technical Support Analyst is a professional who assists customers or employees with technical issues related to computer systems, software, networks, or hardware, all from a remote location. They typically troubleshoot problems over the phone, via email, or through remote desktop tools. Their responsibilities include diagnosing technical issues, providing step-by-step solutions, and ensuring that IT systems are running efficiently. Remote Technical Support Analysts play a key role in maintaining productivity for businesses by resolving technical problems quickly and effectively.

What are some common challenges faced by Remote Technical Support Analysts, and how can they be effectively managed?

Remote Technical Support Analysts often face challenges such as troubleshooting complex technical issues without physical access to devices, communicating clearly with users who may have varying technical backgrounds, and managing multiple tickets simultaneously. Effective management of these challenges involves strong problem-solving skills, the use of remote desktop tools, clear and patient communication, and maintaining detailed documentation of issues and solutions. Additionally, staying organized and prioritizing tasks helps ensure timely resolution and high user satisfaction.
What are popular job titles related to Remote Technical Support Analyst Remote jobs in Connecticut? For Remote Technical Support Analyst Remote jobs in Connecticut, the most frequently searched job titles are:
What job categories do people searching Remote Technical Support Analyst Remote jobs in Connecticut look for? The top searched job categories for Remote Technical Support Analyst Remote jobs in Connecticut are:
What cities in Connecticut are hiring for Remote Technical Support Analyst Remote jobs? Cities in Connecticut with the most Remote Technical Support Analyst Remote job openings:
Technical Cost Analyst (REMOTE)

Technical Cost Analyst (REMOTE)

Lockheed Martin

Stratford, CT • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago


Lockheed Martin rating

8.2

Company rating: 8.2 out of 10

Based on 389 frontline employees who took The Breakroom Quiz

32nd of 61 rated aerospace companies


Job description


WHAT WE'RE DOING
We are committed to work life balance by promoting this REMOTE telework option. These job requirements allow the employee to work their entire schedule somewhere other than a Lockheed Martin designated office or job site.
We are leveraging emerging, digitally-enabled capabilities to lower cost, speed up development time and create original solutions to best serve our customers and stakeholders. We're bringing the 4th Industrial Revolution to every role in the company. Are you ready to invent the future? Lockheed Martin Rotary & Mission Systems is on a journey of digital transformation as we utilize our data, modernize our processes and advance technology to advance our position as the world's leading Aerospace and Defense company.
WHO WE ARE
Specialty Engineering - Technical Cost Management applies its unique and powerful combination of analytical and technical skills to increase RMS revenue and profit growth. Technical Cost integrates and synthesizes data from diverse sources to drive extraordinary business results. We exist to change the cost / value curve at RMS. This role requires the ability to drive 1-on-1 engagement with subject matter expert engineers; rapidly develop robust cost models that those engineers and their Integrated Product Teams can believe and use; learn new subject matter, often under time pressure; and build, document, and improve complex processes.
THE WORK
On a day to day basis, responsibilities include:
1. Manage yourself and your relationships with your colleagues while working on multiple simultaneous projects with large numbers of participants; [Effectively manage oneself, one's time, relationships, and projects, 10%]
2. Use multiple digital systems to gather, manipulate and record data; [use databases, business intelligence, accounting and ERP / MRP software, 15%]
3. When you cannot find the data that you need, leverage relationships to help find answers; [apply investigatory abilities and practices, build social networks, 15%]
4. Build and document models that accurately forecast many different types of costs for RMS' products, based on the data that you collect; [create detailed, accurate, and supported financial models, 25%]
5. Write documentation that explains your models, consistently document process, and create audience-appropriate presentations; [communicate clearly and concisely, 15%]
6. Make your (and your team members') cost models accessible to others by building and testing prototypes (in Excel or another tool) of web interfaces; [Digitally transform your and the team's work, 15%]
7. Other duties as needed or required; [make life easier and better for your coworkers, 10%].
Projects: Technical Evaluations, Should Costs, Cost Modelling.
WHO YOU ARE
The ideal candidate for this position is someone who:
• Has strong customer relationship building skills.
• Has an understanding of non-recurring material, labor and sustainment costs.
• Possess in-depth knowledge of manufacturing technologies and processes.
• Has a strong understanding of commodity pricing.
• Knowledge of how to interpret engineering data.
• Knowledge of cost modeling software.
• Previous experience developing cost modeling algorithms.
WHY JOIN US
We are committed to work life balance by promoting this REMOTE telework option. These job requirements allow the employee to work their entire schedule somewhere other than a Lockheed Martin designated office or job site.
#OneLMHotJobs
Basic Qualifications
1.) Relevant Engineering or Technical Background - 3-5 years of experience in any combination of Electrical, Mechanical, Manufacturing, Industrial, Materials, Aerospace, or Systems Engineering, Procurement, Production Operations, Data Analytics, Data Science, or related disciplines.
2.) Cost-Modeling Software Proficiency - Demonstrated ability to learn and apply manufacturing knowledge to build complex cost-modeling using tools such as SEER or TruePlanning.
3.) CAD & Engineering Drawing Literacy - Familiarity with CAD platforms (Creo, CATIA V5, 3DX/CATIA V6) and the capacity to interpret engineering drawings/blueprints.
4.) Microsoft Office Suite Mastery - Advanced use of Excel, Word, and PowerPoint for analysis, documentation, and presentation.
5.) Data-Driven Decision Making - Proven experience conducting data analysis and making recommendations using Excel, MATLAB, Tableau, or comparable tools.
Desired skills
1.) Advanced engineering / systems thinking Ability to visualize complex systems, assess second- and third-order effects, and apply quantitative reasoning.
2.) Statistical expertise Strong grasp of descriptive statistics; experience on projects with significant statistical components.
3.) Accounting knowledge Understanding of overhead allocation and cost-allocation principles; coursework or experience in accounting/business administration is a plus.
4.) Information-management proficiency Experience structuring, presenting, or designing information (e.g., UI/UX, library/information science).
5.) Qualitative-data capability Background in disciplines such as history, anthropology, or sociology that involve synthesizing large volumes of qualitative information.
EEO
Lockheed Martin is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics.
The application window will close in 90 days; applicants are encouraged to apply within 5 - 30 days of the requisition posting date in order to receive optimal consideration.
*
At Lockheed Martin, we use our passion for purposeful innovation to help keep people safe and solve the world's most complex challenges. Our people are some of the greatest minds in the industry and truly make Lockheed Martin a great place to work.
With our employees as our priority, we provide diverse career opportunities designed to propel, develop, and boost agility. Our flexible schedules, competitive pay, and comprehensive benefits enable our employees to live a healthy, fulfilling life at and outside of work. We place an emphasis on empowering our employees by fostering an inclusive environment built upon integrity and corporate responsibility.
If this sounds like a culture you connect with, you're invited to apply for this role. Or, if you are unsure whether your experience aligns with the requirements of this position, we encourage you to search on Lockheed Martin Jobs, and apply for roles that align with your qualifications.
Other Important Information
By applying to this job, you are expressing interest in this position and could be considered for other career opportunities where similar skills and requirements have been identified as a match. Should this match be identified you may be contacted for this and future openings.
Ability to work remotely
Full-time Remote Telework: The employee selected for this position will work remotely full time at a location other than a Lockheed Martin designated office/job site. Employees may travel to a Lockheed Martin office for periodic meetings.
Work Schedule Information
Lockheed Martin supports a variety of alternate work schedules that provide additional flexibility to our employees. Schedules range from standard 40 hours over a five day work week while others may be condensed. These condensed schedules provide employees with additional time away from the office and are in addition to our Paid Time off benefits.
National Pay Statement
Pay Rate: The annual base salary range for this position in California, Massachusetts, and New York (excluding most major metropolitan areas), Colorado, Hawaii, Illinois, Maryland, Minnesota, New Jersey, Vermont, Washington or Washington DC is $73,400 - $129,260. For states not referenced above, the salary range for this position will reflect the candidate's final work location. Please note that the salary information is a general guideline only. Lockheed Martin considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/ training, key skills as well as market and business considerations when extending an offer.
Benefits offered: Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) match, Flexible Spending Accounts, EAP, Education Assistance, Parental Leave, Paid time off, and Holidays.
(Washington state applicants only) Non-represented full-time employees: accrue at least 10 hours per month of Paid Time Off (PTO) to be used for incidental absences and other reasons; receive at least 90 hours for holidays. Represented full time employees accrue 6.67 hours of Vacation per month; accrue up to 52 hours of sick leave annually; receive at least 96 hours for holidays. PTO, Vacation, sick leave, and holiday hours are prorated based on start date during the calendar year.
This position is incentive plan eligible.
Premium Pay Statement
Pay Rate: The annual base salary range for this position in most major metropolitan areas in California, Massachusetts, and New York is $84,300 - $146,165. For states not referenced above, the salary range for this position will reflect the candidate's final work location. Please note that the salary information is a general guideline only. Lockheed Martin considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/ training, key skills as well as market and business considerations when extending an offer.
Benefits offered: Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) match, Flexible Spending Accounts, EAP, Education Assistance, Parental Leave, Paid time off, and Holidays.
This position is incentive plan eligible.

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About Lockheed Martin

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As a global security and aerospace company, the majority of Lockheed Martin's business is with the U.S. Department of Defense and U.S. federal government agencies.The remaining portion of Lockheed Martin's business is comprised of international government and commercial sales of products, services and platforms.

Industry

Manufacturing

Company size

10,000+ Employees

Headquarters location

Bethesda, MD, US

Year founded

1912