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Remote Technical Support Analyst Remote Jobs in Michigan

Pyrovio

Ecosys Technical Specialist

Ann Arbor, MI · On-site +1

Provide technical support to end-users and administrators. * Troubleshoot and resolve technical ... Remote Benefits: * Competitive salary * Comprehensive benefits package * Professional development ...

KEYENCE

Field Application Engineer '27

Grand Rapids, MI · On-site +1

$53K - $80K/yr

Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel extensively (60-100%) across your assigned region-by car or plane-to deliver hands-on solutions * Conduct ...

GDI Infotech

Level 2 Service Desk Support

Ann Arbor, MI · Remote

$60K - $65K/yr

... fully remote capacity. This role is ideal for a technical professional who thrives in a fast-paced Managed Service Provider (MSP) environment , supporting a diverse client base across multiple ...

KEYENCE

Field Application Engineer '27

Novi, MI · On-site +1

$53K - $80K/yr

Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel extensively (60-100%) across your assigned region-by car or plane-to deliver hands-on solutions * Conduct ...

CSAA

$39.50 - $54.50/hr

Support stake-holder engagement efforts (e.g., interviews, workshops) to elicit business and data ... Detailed technical knowledge of a group of interrelated systems and their business functions ...

Centroid Systems, Inc.

Azure Architect

Troy, MI · On-site +1

$60.25 - $78.50/hr

Remote Technical Skills and Knowledge: * Deep Understanding of Azure Services: A comprehensive ... Experience with Azure Monitor, Azure Log Analytics, and Application Insights for monitoring the ...

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Remote Technical Support Analyst Remote information

What is the difference between Remote Technical Support Analyst Remote vs Remote Customer Support Specialist?

AspectRemote Technical Support Analyst RemoteRemote Customer Support Specialist
Required CredentialsTypically certifications like CompTIA A+ or Network+; technical knowledgeCustomer service skills; may have certifications like HDI or ITIL
Work EnvironmentTechnical troubleshooting, remote access tools, diagnostic softwareCustomer communication, issue resolution via chat, email, or phone
Employer & Industry UsageIT companies, tech support firms, software providersRetail, telecom, e-commerce, service industries

While both roles involve remote support, the Remote Technical Support Analyst focuses on technical troubleshooting and diagnostics, whereas the Remote Customer Support Specialist emphasizes customer communication and issue resolution. The former requires more technical certifications, while the latter centers on customer service skills.

Can I work remotely as a remote technical support analyst?

Yes, remote technical support analyst positions are commonly available and typically involve providing technical assistance via phone, chat, or email. These roles often require familiarity with remote support tools, troubleshooting skills, and sometimes certifications like CompTIA or Microsoft, making remote work feasible for qualified candidates.

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Ecosys Technical Specialist

Pyrovio

Ann Arbor, MI • On-site, Remote

Full-time

Re-posted yesterday

Job description

Pyrovio Consulting is a leading provider of comprehensive solutions in the realm of project management and enterprise software implementation. We specialize in assisting large-scale capital clients in optimizing their operations. Our team of dedicated professionals is committed to delivering innovative and tailored solutions that drive efficiency, productivity, scalability, and success for our clients.
Our clients include Fortune 500 companies as well as multinational companies in all sectors: private, public, and government. We have performed engagements in the US and other countries.
Job Summary:
The Technical Specialist - EcoSys is responsible for the implementation, configuration, and ongoing support of the Hexagon EcoSys software platform. This role involves working closely with clients to understand their requirements, develop custom solutions, and ensure the platform operates efficiently. The specialist will also provide training, troubleshoot issues, and contribute to continuous improvement initiatives.
Key Responsibilities:
  • Setup and configure the Hexagon EcoSys platform for clients.
  • Customize Ecosys modules to meet client specifications and business requirements.
  • Integrate EcoSys with other enterprise systems and data sources.
  • Develop custom reports, dashboards, and data visualizations using EcoSys tools.
  • Write and optimize scripts and queries to enhance the functionality of the EcoSys platform.
  • Conduct testing (system testing, integration testing, user acceptance testing, etc.) and data migration prior to launch.
  • Provide technical support to end-users and administrators.
  • Troubleshoot and resolve technical issues related to the EcoSys platform.
  • Create and maintain user manuals, technical documentation, and training materials.
  • Conduct training sessions for end-users and administrators to ensure effective use of the EcoSys platform.
  • Manage project timelines, deliverables, and resources for EcoSys implementations.
  • Collaborate with cross-functional teams to ensure successful project outcomes.
  • Plan and execute system upgrades, patches, and maintenance activities.
  • Ensure the EcoSys platform is up-to-date, secure, and running smoothly.
  • Identify opportunities for process improvements and system enhancements.
  • Stay current with the latest features and updates of the Ecosys platform and related technologies.
Qualifications:
  • Bachelor's degree in Computer Science information technology, or a related field.
  • 4 years of experience with the Ecosys software.
  • Strong understanding of project management principles and methodologies.
  • Proficiency in scripting languages (e.g., SQL, JavaScript) and data integration tools.
  • Experience with report writing and dashboard creation.
  • Excellent problem-solving skills and attention to detail.
  • Strong communication and interpersonal skills, with the ability to work effectively with clients and team members.
  • Ability to manage multiple projects and priorities in a fast-paced environment.

Location: Remote
Benefits:
  • Competitive salary
  • Comprehensive benefits package
  • Professional development opportunities
  • Collaborative and supportive work environment

How to Apply: Please submit your resume and cover letter detailing your relevant experience and qualifications.
Pyrovio is an equal opportunity employer and complies with all applicable federal, state, and local laws regarding nondiscrimination. We provide equal employment opportunities to all employees and applicants and prohibit discrimination and harassment of any type based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
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About Pyrovio

Sourced by ZipRecruiter

Industry

Business management consulting

Company size

11 - 50 Employees

Headquarters location

Ann Arbor, MI, US

Year founded

2007

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