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Remote Chat Email Jobs in Michigan (NOW HIRING)

ForgeFit

Remote Customer Service Specialist

Detroit, MI · On-site +1

$16.75 - $22.25/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ...

ForgeFit

Remote Customer Service Specialist

Warren, MI · On-site +1

$16 - $21.25/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ...

American Logistics Authority

$1.8K - $3.5K/wk

Comfortable using basic computer tools (email, spreadsheets, chat apps) * Self-motivated with ... 100% remote work * Flexible hours * Career growth opportunities in the logistics industry

Learning Care Group

IT Help Desk Agent

Novi, MI · On-site +1

$23.42 - $26/hr

... issues via phone, email, chat, and ticketing systems. The L1 agent triages incoming requests ... Familiarity with remote desktop and remote support tools such as TeamViewer, AnyDesk, or SCCM ...

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All JobsChat Email JobsRemote Chat Email JobsRemote Chat Email Jobs in Michigan

Remote Chat Email information

What are some common challenges faced by Remote Chat Email Support Specialists, and how can they be managed?

Remote Chat Email Support Specialists often face challenges such as managing high volumes of inquiries, maintaining clear and empathetic communication without face-to-face interaction, and adapting to various customer personalities and issues. Staying organized with ticketing systems, using templates for common queries, and actively participating in team meetings can help manage workload and improve response quality. Continuous learning about company products and regular feedback sessions with the team also contribute to personal growth and better customer support.

What are remote chat and email jobs?

Remote chat and email jobs are customer service or support positions that allow employees to assist customers via online chat platforms or through email communication, all while working from home or any remote location. These roles typically involve responding to customer inquiries, resolving issues, providing product information, and ensuring customer satisfaction without the need for phone calls. They are popular among individuals seeking flexible work arrangements and those who prefer written communication over verbal interaction.

What is the difference between Remote Chat Email vs Remote Customer Support?

AspectRemote Chat EmailRemote Customer Support
Primary RoleHandling customer inquiries via chat and emailAssisting customers through various channels including phone, chat, and email
Required SkillsExcellent written communication, problem-solving, tech-savvyStrong communication, multitasking, technical knowledge
Work EnvironmentRemote, digital platforms, flexible hoursRemote or hybrid, customer service platforms, flexible hours
Common CertificationsNone mandatory, but customer service or communication courses helpfulCustomer service certifications beneficial

Remote Chat Email roles focus primarily on written communication via chat and email, often requiring quick responses and technical proficiency. Remote Customer Support roles may include a broader range of communication channels, including phone support, and often demand more diverse technical knowledge. Both roles are remote-friendly and industry-standard, but Remote Chat Email positions are more specialized in written digital communication.

What are the key skills and qualifications needed to thrive as a Remote Chat Email Support Specialist, and why are they important?

To thrive as a Remote Chat Email Support Specialist, you need strong written communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer support platforms like Zendesk, Freshdesk, or Salesforce, and basic computer proficiency are typically required. Patience, problem-solving abilities, and a customer-centric attitude help you stand out in this role. These skills ensure efficient, accurate, and empathetic customer support, which is vital for maintaining customer satisfaction and loyalty in a remote environment.
What are popular job titles related to Remote Chat Email jobs in Michigan? For Remote Chat Email jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Remote Chat Email jobs in Michigan look for? The top searched job categories for Remote Chat Email jobs in Michigan are:
What cities in Michigan are hiring for Remote Chat Email jobs? Cities in Michigan with the most Remote Chat Email job openings:
Remote Chat Email jobs near you
Infographic showing various Remote Chat Email job openings in Michigan as of July 2026, with employment types broken down into 61% Full Time, 8% Part Time, 1% Temporary, and 30% Contract. Highlights an 81% Physical, 1% Hybrid, and 18% Remote job distribution.

Healthcare Support Specialist, Remote

SalvoHealth

Ann Arbor, MI • Remote

$17.50 - $23/hr

Full-time

Posted 8 days ago

Job description

Salvo Health takes a new approach to help millions of Americans facing chronic health conditions, centered on chronic gut health and metabolic conditions from IBS to obesity. Our patients are assigned a "whole patient" care team and have seven day a week access to app-based care, using Remote Patient Monitoring ("RPM") to bill under the patient's insurance. This is a major step forward to go beyond episodic appointments to continuous care at home, and deliver interdisciplinary wraparound care in partnership with the patient's existing local doctor.
 
Salvo is backed by leading health care investors from innovators like Livongo, Ro, Ginger, Brightline, Tia, and others. Salvo care draws on expertise from Board-certified specialty physicians, registered dietitians, nurses, psychologists, and therapists who have developed our evidence-based protocols, for a personalized, multi-month journey to better health.
 
Salvo Health is the first to bring a scalable and tech-enabled, more integrative approach to these chronic conditions, going beyond treating only the symptoms in order to identify and address the root causes of chronic illness.
 
*Must be based in the USA
 

Salvo Health is seeking a dedicated Support Agent to provide exceptional assistance to patients throughout their Salvo care journey. Support Agents play a critical role in ensuring patients feel informed, supported, and confident as they navigate onboarding, billing, remote monitoring, and ongoing communication with our care team. You will help patients understand their benefits, resolve issues with clarity and empathy, and maintain the high standard of service that defines the Salvo experience.

As a Support Agent, you will be the steady, reliable point of contact for patients and internal teams, ensuring questions are answered promptly, concerns are addressed thoroughly, and every interaction reflects Salvo's commitment to accessible, compassionate care. This is a fully remote position and requires strong adherence to HIPAA guidelines, privacy rules, and consistent documentation practices.

Salvo believes that the most inclusive and equitable culture makes for a stronger organization, so we welcome diverse candidates for this essential role.

Responsibilities:

  • Respond to patient inquiries through chat, email, and internal messaging with clarity, warmth, and professionalism.

  • Break down complex topics (billing, CPT codes, coverage, device returns, etc.) into simple, patientfriendly explanations.

  • Maintain a consistent tone that reflects Salvo's values: supportive, empowering, and solutionoriented.

  • Follow up proactively until each issue is fully resolved - no loose ends.

  • Document all interactions clearly and accurately so the next agent or clinician can pick up without confusion.

  • Follow established workflows for benefit checks, escalations, and provideroffice boundaries.

  • Ensure all information given to patients is consistent with Salvo policies and updated processes.

  • Troubleshoot patient issues related to the app, onboarding, or device setup before escalating.

  • Identify recurring issues and flag them to leadership with context and examples.

  • Adapt quickly to new tools, workflows, and process updates.

  • Monitor Slack for team tags and respond promptly when not on calls.

  • Partner with Engagement to ensure smooth handoffs and aligned messaging.

  • Support teammates by sharing knowledge, answering questions, and maintaining a positive, accountable culture.

  • Show up on time, prepared, and cameraready for meetings and trainings.

  • Take ownership of your queue, your followups, and your accuracy.

  • Ask questions when unsure and seek clarity rather than guessing.

Experience Requirements:

  • 3+ years of experience in healthcare billing, health insurance support, or a related patientfacing support role

  • Strong technical proficiency with the ability to navigate multiple systems, tools, and platforms simultaneously

  • Experience conducting patient or customer conversations while documenting and troubleshooting in real time

  • Deep familiarity with insurance terminology, benefits, claims, CPT codes, and coverage workflows

  • Ability to sit at a workstation for extended periods using a computer and headset to support patients

  • Excellent interpersonal, verbal, and written communication skills with the ability to simplify complex information

  • Proven experience handling confidential and sensitive patient data in compliance with HIPAA

  • Ability to thrive in a fastpaced, highgrowth environment with evolving processes and expectations

  • Strong attention to detail and accuracy in documentation, followups, and patient communication

  • Goaloriented with a focus on delivering highquality support and meeting performance expectations

  • Remote work experience preferred

  • Bilingual a plus (English/Spanish)

  • Must have a hardwired, highspeed internet connection

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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