ZipRecruiter

Log In

1

Text Chat Jobs in Detroit, MI (NOW HIRING)

Common Ground

988 Crisis Specialist

Pontiac, MI

Communication may include calls, text, and/or chat * Offer information on available resources like homeless shelters, food pantries, mental health services, substance use treatment facilities, etc.

Common Ground

988 Crisis Specialist

Pontiac, MI · On-site +1

$21/hr

Communication may include calls, text, and/or chat * Offer information on available resources like homeless shelters, food pantries, mental health services, substance use treatment facilities, etc.

Common Ground

988 Crisis Specialist

Pontiac, MI · On-site

$21/hr

Communication may include calls, text, and/or chat * Offer information on available resources like homeless shelters, food pantries, mental health services, substance use treatment facilities, etc.

Common Ground

988 Crisis Specialist

Pontiac, MI

$21/hr

Communication may include calls, text, and/or chat * Offer information on available resources like homeless shelters, food pantries, mental health services, substance use treatment facilities, etc.

Common Ground

MiCAL 988 Crisis Specialist

Pontiac, MI · On-site

$21/hr

Our caring and dedicated team meets people wherever they are; in person, call, text, chat, or virtually. We listen, assist, and advocate for anyone needing emotional support so they do not feel alone.

next page

Showing results 1-20

All JobsText Chat JobsText Chat Jobs in Detroit, MI

Text Chat information

See Detroit, MI salary details

$28.2K

$72.1K

$117.8K

How much do text chat jobs pay per year?

As of Aug 12, 2026, the average yearly pay for text chat in Detroit, MI is $72,051.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,000.00 and $82,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the text chat position, and why are they important?

To thrive as a Text Chat agent, you need excellent written communication skills, fast and accurate typing abilities, and a customer service mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems and live chat platforms is typically required, with some employers providing in-house training or certifications. Outstanding candidates demonstrate attention to detail, patience, and the ability to multitask efficiently in a fast-paced environment. These skills are essential to ensure clear, helpful, and timely responses that enhance customer satisfaction and support company goals.

How do I become a text chat agent?

To become a text chat agent, you typically need strong written communication skills, basic computer proficiency, and the ability to handle multiple conversations simultaneously. Many employers require a high school diploma or equivalent, and some may prefer prior customer service experience or familiarity with chat platforms. Training is often provided by the employer to familiarize new agents with company policies and tools.

What is a text chat?

A Text Chat job involves communicating with customers or clients through text-based platforms like live chat, social media, or messaging apps. Responsibilities may include answering questions, resolving issues, providing support, or assisting with sales. This role requires strong typing skills, excellent written communication, and the ability to multitask. Many companies offer remote text chat positions, making it a popular option for those seeking flexible work.

What are the most commonly searched types of Text Chat jobs in Detroit, MI? The most popular types of Text Chat jobs in Detroit, MI are:
What are popular job titles related to Text Chat jobs in Detroit, MI? For Text Chat jobs in Detroit, MI, the most frequently searched job titles are:
What job categories do people searching Text Chat jobs in Detroit, MI look for? The top searched job categories for Text Chat jobs in Detroit, MI are:
What cities near Detroit, MI are hiring for Text Chat jobs? Cities near Detroit, MI with the most Text Chat job openings:
Text Chat jobs near you
Infographic showing various Text Chat job openings in Detroit, MI as of August 2026, with employment types broken down into 82% Full Time, and 18% Part Time. Highlights an 91% In-person, and 9% Remote job distribution, with an average salary of $72,051 per year, or $34.6 per hour.

988 Crisis Specialist

Common Ground

Pontiac, MI

Full-time, Part-time

PTO

Posted 5 days ago

Job description

Job Title: 988 Crisis Specialist

Base Pay: $21 hourly + shift differentials

Various Full-Time & Part-Time Shifts Available

 

About you:

The ideal Crisis Specialist is a strong, self-driven, dedicated individual who works fully remote helping individuals in crisis. If you are self-disciplined to work from home and wish to serve those in crisis, we invite you to apply!

About us:

Common Ground is one of the top-ten crisis intervention organizations in the country. For over 50 years we have been helping people move from crisis to hope. At Common Ground, we help individuals and families who are experiencing crises of any kind, from suicide to substance use, human trafficking, mental illness and more.

Day in the Life

  • Provide crisis support to individuals contacting the National Suicide Prevention helpline and 988 helpline
    • Login to helpline applications
    • Respond to incoming contacts of varying crisis nature. Communication may include calls, text, and/or chat
    • Offer information on available resources like homeless shelters, food pantries, mental health services, substance use treatment facilities, etc.
    • Employ de-escalation techniques to assist individuals in crisis
    • Coordinate with EMS or police to complete active rescue as needed
    • Communicate effectively with individuals in real time while simultaneously documenting the interaction accurately in required systems.
    • Conduct follow-ups to ensure successful access to services
    • Collaborate with Shift Supervisors and other crisis line staff to provide or receive support
    • Maintain high level confidentiality while performing all duties
    • Uphold strict confidentiality in all tasks performed

What you need to apply

    • High School Diploma or GED equivalent
    • 6 months of work or volunteer experience in a mental health/crisis services field, or equivalent education/training
    • At-home high speed internet on a private network
    • A private, HIPAA compliant, dedicated office space

What makes us different

    • Non-Profit mission-driven, person-focused environment
    • 100-hour Crisis Intervention training
    • Opportunity for professional growth
    • Team oriented environment
    • An organizational culture of mental and behavioral health support for all

For your hard work

    • Generous Paid Time Off
    • Shift premiums
    • Employer sponsored benefit and wellness plans (including Benefit Dollars equal to 16% of base pay, Calm App, etc.)
    • Competitive wages

Our Mission

Helping people in crisis 24/7 is at the heart of everything we do by offering hope, healing and recovery. Our caring and dedicated team meets people wherever they are; in person, call, text, chat, or virtually. We listen, assist, and advocate for anyone needing emotional support so they do not feel alone.

Common Ground is an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants without regard to race, religion, color, sex, gender, national origin, age, sexual orientation, disability, or veteran status, among other factors.

Find out more at https://commongroundhelps.org 

View the full job description here: 988 Crisis Specialist Job Description.pdf