... reliable service, creating tools that help clients manage their online presence and customer ... Role Description This is a full-time remote role for a Live Chat Agent / Messaging Specialist. In ...
... reliable service, creating tools that help clients manage their online presence and customer ... Role Description This is a full-time remote role for a Live Chat Agent / Messaging Specialist. In ...
Customer Care Specialist
Melvindale, MI · On-site
$15.75 - $20.75/hr
... service standards with a positive, empathetic, and professional attitude. * Omnichannel Support: Interact directly with customers across multiple channels, including phone, email, and live chat.
Quick apply
Customer Care Specialist
Melvindale, MI · On-site
$15.75 - $20.75/hr
... service standards with a positive, empathetic, and professional attitude. * Omnichannel Support: Interact directly with customers across multiple channels, including phone, email, and live chat.
Customer Service Agent
Detroit, MI · On-site
$33K - $41K/yr
Respond to customer inquiries via phone, email, and live chat in a timely and courteous manner * Provide accurate product and service information * Resolve complaints and escalate issues as needed
Customer Service Agent
Detroit, MI · On-site
$33K - $41K/yr
Respond to customer inquiries via phone, email, and live chat in a timely and courteous manner * Provide accurate product and service information * Resolve complaints and escalate issues as needed
Customer Service Agent
Detroit, MI · On-site
$33K - $41K/yr
Respond to customer inquiries via phone, email, and live chat in a timely and courteous manner * Provide accurate product and service information * Resolve complaints and escalate issues as needed
Customer Service Agent
Detroit, MI · On-site
$33K - $41K/yr
Respond to customer inquiries via phone, email, and live chat in a timely and courteous manner * Provide accurate product and service information * Resolve complaints and escalate issues as needed
Inside Sales/Customer Service
Saginaw, MI · On-site
$15.88 - $17.43/hr
Customer Service Supervisor Shift/Schedule : Day Shift (8:00-4:30 / 9:00-5:30) Job Purpose A ... Respond to and assist visitors through HubSpot Live Chat in a professional manner while creating ...
Inside Sales/Customer Service
Saginaw, MI · On-site
$15.88 - $17.43/hr
Customer Service Supervisor Shift/Schedule : Day Shift (8:00-4:30 / 9:00-5:30) Job Purpose A ... Respond to and assist visitors through HubSpot Live Chat in a professional manner while creating ...
Inside Sales/Customer Service
$15.88 - $17.43/hr
Customer Service Supervisor Shift/Schedule : Day Shift (8:00-4:30 / 9:00-5:30) Job Purpose A ... Respond to and assist visitors through HubSpot Live Chat in a professional manner while creating ...
Inside Sales/Customer Service
$15.88 - $17.43/hr
Customer Service Supervisor Shift/Schedule : Day Shift (8:00-4:30 / 9:00-5:30) Job Purpose A ... Respond to and assist visitors through HubSpot Live Chat in a professional manner while creating ...
Customer Support Representative
Detroit, MI · On-site
$20 - $23/hr
... customer service. Having traits of a 'techie', 'detective', 'investigator', 'teacher', or ... Partner with customers to resolve issues through phone, email, and live chat * Troubleshoot low to ...
Customer Support Representative
Detroit, MI · On-site
$20 - $23/hr
... customer service. Having traits of a 'techie', 'detective', 'investigator', 'teacher', or ... Partner with customers to resolve issues through phone, email, and live chat * Troubleshoot low to ...
Customer Support Representative
Detroit, MI · On-site
$15.75 - $21.50/hr
... customer service. Having traits of a 'techie', 'detective', 'investigator', 'teacher', or ... Partner with customers to resolve issues through phone, email, and live chat * Troubleshoot low to ...
Customer Support Representative
Detroit, MI · On-site
$15.75 - $21.50/hr
... customer service. Having traits of a 'techie', 'detective', 'investigator', 'teacher', or ... Partner with customers to resolve issues through phone, email, and live chat * Troubleshoot low to ...
Discounts on products and services Responsibilities * Answer customer calls and establish follows-up with sales appointments * Respond quickly to internet, phone and live chat inquiries using email ...
Discounts on products and services Responsibilities * Answer customer calls and establish follows-up with sales appointments * Respond quickly to internet, phone and live chat inquiries using email ...
Customer Service Specialist
Niles, MI · On-site
$25 - $28/hr
Handle all levels of interaction with customers via phone, email, live chat, and other communication channels * Develop quotes in cooperation with the Customer Service Manager on an as needed basis
Customer Service Specialist
Niles, MI · On-site
$25 - $28/hr
Handle all levels of interaction with customers via phone, email, live chat, and other communication channels * Develop quotes in cooperation with the Customer Service Manager on an as needed basis
Customer Service Specialist
Niles, MI · On-site
$15.50 - $20.50/hr
Handle all levels of interaction with customers via phone, email, live chat, and other communication channels * Develop quotes in cooperation with the Customer Service Manager on an as needed basis
Customer Service Specialist
Niles, MI · On-site
$15.50 - $20.50/hr
Handle all levels of interaction with customers via phone, email, live chat, and other communication channels * Develop quotes in cooperation with the Customer Service Manager on an as needed basis
Discounts on products and services Responsibilities * Answer customer calls and establish follows-up with sales appointments * Respond quickly to internet, phone and live chat inquiries using email ...
Discounts on products and services Responsibilities * Answer customer calls and establish follows-up with sales appointments * Respond quickly to internet, phone and live chat inquiries using email ...
Customer Care Agent
Warren, MI · On-site
$16.50/hr
... chat, and voice channels. * Perform real-time problem-solving and make independent decisions to resolve logistical and customer service challenges. * Execute escalation management protocols ...
Customer Care Agent
Warren, MI · On-site
$16.50/hr
... chat, and voice channels. * Perform real-time problem-solving and make independent decisions to resolve logistical and customer service challenges. * Execute escalation management protocols ...
Customer Care Agent
Warren, MI · On-site
$16.50/hr
... chat, and voice channels. * Perform real-time problem-solving and make independent decisions to resolve logistical and customer service challenges. * Execute escalation management protocols ...
Customer Care Agent
Warren, MI · On-site
$16.50/hr
... chat, and voice channels. * Perform real-time problem-solving and make independent decisions to resolve logistical and customer service challenges. * Execute escalation management protocols ...
Business Development Coordinator
Oak Park, MI · On-site
... email, phone and live chat scripts and templates * Provide customers with initial product ... At least one previous role based in strong customer service experience * Team player attitude
Business Development Coordinator
Oak Park, MI · On-site
... email, phone and live chat scripts and templates * Provide customers with initial product ... At least one previous role based in strong customer service experience * Team player attitude
Business Development Coordinator
Oak Park, MI · On-site
... email, phone and live chat scripts and templates * Provide customers with initial product ... At least one previous role based in strong customer service experience * Team player attitude
Quick apply
Business Development Coordinator
Oak Park, MI · On-site
... email, phone and live chat scripts and templates * Provide customers with initial product ... At least one previous role based in strong customer service experience * Team player attitude
Business Development Coordinator
Oak Park, MI · On-site
... email, phone and live chat scripts and templates * Provide customers with initial product ... At least one previous role based in strong customer service experience * Team player attitude
Business Development Coordinator
Oak Park, MI · On-site
... email, phone and live chat scripts and templates * Provide customers with initial product ... At least one previous role based in strong customer service experience * Team player attitude
... email, phone and live chat scripts and templates * Provide customers with initial product ... At least one previous role based in strong customer service experience * Team player attitude
... email, phone and live chat scripts and templates * Provide customers with initial product ... At least one previous role based in strong customer service experience * Team player attitude
Customer Service Representative
Lansing, MI · On-site
$19/hr
This role supports customers through phone, chat, and email , helping with account questions ... Approximately 3-4 weeks before taking live calls Shifts Available * 7:00 AM - 3:30 PM ET * 12:00 PM ...
Quick apply
Customer Service Representative
Lansing, MI · On-site
$19/hr
This role supports customers through phone, chat, and email , helping with account questions ... Approximately 3-4 weeks before taking live calls Shifts Available * 7:00 AM - 3:30 PM ET * 12:00 PM ...
Customer Support Agent
Grand Rapids, MI · On-site
$18 - $20/hr
Answer and manage inbound customer phone calls, emails, and live chat inquiries in a professional and timely manner. * Meet established performance and productivity metrics, service-level ...
Customer Support Agent
Grand Rapids, MI · On-site
$18 - $20/hr
Answer and manage inbound customer phone calls, emails, and live chat inquiries in a professional and timely manner. * Meet established performance and productivity metrics, service-level ...
Live Chat Customer Service information
See Michigan salary details
$8.59 - $9.94
2% of jobs
$9.94 - $11.30
4% of jobs
$11.30 - $12.65
11% of jobs
$13.40 is the 25th percentile. Wages below this are outliers.
$12.65 - $14
15% of jobs
The median wage is $15.25 / hr.
$14 - $15.35
20% of jobs
$15.35 - $16.70
15% of jobs
$17.63 is the 75th percentile. Wages above this are outliers.
$16.70 - $18.06
13% of jobs
$18.06 - $19.41
7% of jobs
$19.41 - $20.76
6% of jobs
$20.76 - $22.11
4% of jobs
$22.11 - $23.47
3% of jobs
$8
$16
$23
How much do live chat customer service jobs pay per hour?
As of Sep 5, 2026, the average hourly pay for live chat customer service in Michigan is $16.38, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $18.22 per hour, depending on experience, location, and employer.
What is a live chat customer service representative?
A Live Chat Customer Service representative is a professional who assists customers in real-time through online chat platforms. They answer questions, resolve issues, and provide information about products or services, all via instant messaging. This role requires strong communication skills, quick typing, and the ability to multitask effectively. Live chat agents help improve customer satisfaction by offering immediate support without the need for phone calls.
What are the key skills and qualifications needed to thrive as a live chat customer service representative, and why are they important?
To thrive as a Live Chat Customer Service representative, you need strong written communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with live chat platforms, CRM software, and help desk systems is typically required. Excellent multitasking, patience, and problem-solving skills help you stand out in handling multiple customer inquiries efficiently. These skills ensure prompt, clear support that enhances customer satisfaction and loyalty in a fast-paced, digital environment.
What are some common challenges faced by live chat customer service representatives, and how can they be addressed?
Live Chat Customer Service representatives often handle multiple conversations simultaneously, which can be challenging when trying to maintain accuracy and personalized service. Managing high chat volumes and responding promptly while meeting quality standards requires strong multitasking and organizational skills. To overcome these challenges, many employers offer training on time management and use chat management software that helps track conversations and prioritize inquiries. Collaborating closely with teammates and having quick access to knowledge bases also ensures consistent, high-quality support.
What is the difference between Live Chat Customer Service vs Call Center Customer Service?
| Aspect | Live Chat Customer Service | Call Center Customer Service |
|---|---|---|
| Work Environment | Online, digital platform, remote or office-based | Phone-based, often in call centers or remote |
| Communication Method | Text-based chat in real-time | Voice calls in real-time |
| Required Skills | Typing speed, written communication, problem-solving | Clear speech, active listening, verbal communication |
| Common Certifications | Customer service training, technical skills | Customer service training, communication skills |
Live Chat Customer Service and Call Center Customer Service both focus on assisting customers, but differ mainly in communication method and work environment. Live chat relies on written communication via online platforms, while call center roles involve verbal communication over the phone. Both roles require strong customer service skills, but the specific skills and tools differ based on the medium used.
What are popular job titles related to Live Chat Customer Service jobs in Michigan?
For Live Chat Customer Service jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Live Chat Customer Service jobs in Michigan look for?
The top searched job categories for Live Chat Customer Service jobs in Michigan are:
Other
Posted 5 days ago
Job description
Company Description DigiBoard GmbH is a technology-driven company focused on delivering efficient, customer-centric digital solutions for businesses. The organization values innovation, clear communication, and reliable service, creating tools that help clients manage their online presence and customer interactions more effectively. DigiBoard GmbH promotes a collaborative environment where team members can contribute ideas and grow their skills in a modern, remote-friendly setting. The company is committed to professionalism, data privacy, and continuous improvement in its products and services.
Role Description This is a full-time remote role for a Live Chat Agent / Messaging Specialist. In this position, the specialist responds to customer inquiries via live chat and messaging platforms, providing accurate information, troubleshooting issues, and escalating complex cases to the appropriate teams. The role involves managing multiple conversations at once, maintaining a courteous and professional tone, and following established workflows and knowledge base resources. The specialist documents interactions, updates customer records, and collaborates with colleagues to improve responses, FAQs, and digital support processes. The role also requires adherence to performance metrics such as response time, resolution rate, and customer satisfaction.
Qualifications
Role Description This is a full-time remote role for a Live Chat Agent / Messaging Specialist. In this position, the specialist responds to customer inquiries via live chat and messaging platforms, providing accurate information, troubleshooting issues, and escalating complex cases to the appropriate teams. The role involves managing multiple conversations at once, maintaining a courteous and professional tone, and following established workflows and knowledge base resources. The specialist documents interactions, updates customer records, and collaborates with colleagues to improve responses, FAQs, and digital support processes. The role also requires adherence to performance metrics such as response time, resolution rate, and customer satisfaction.
Qualifications
- Strong written communication skills, including clear, concise, and empathetic messaging in English.
- Ability to manage multiple chat conversations simultaneously while maintaining accuracy and professionalism.
- Comfort with digital tools, customer support platforms, and basic troubleshooting in web or app environments.
- Attention to detail in documenting interactions and following standardized procedures and scripts.
- Customer-oriented mindset with proven problem-solving skills and resilience under time pressure.
- Ability to work independently in a remote setting and collaborate effectively with a distributed team.
- Willingness to learn company products, policies, and workflows; prior experience in customer support or live chat is an advantage.
- Reliable internet connection, appropriate remote work setup, and flexibility to work assigned shifts.