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Customer Service Jobs in Michigan (NOW HIRING)

Customer Service

Grand Rapids, MI

$15.25 - $21/hr

The Customer Service Representative (CSR) is responsible for interacting with all customers, maintaining a friendly, positive, authentic, empathetic, and professional approach, to deliver a ...

Customer Service

Ludington, MI

$14.25 - $19.25/hr

If you want to build a great career while providing fast, fun and friendly service to our customers, KFC is the perfect place to learn, grow and succeed! We offer the following: * Competitive Pay

If you want to build a great career while providing fast, fun and friendly service to our customers, KFC is the perfect place to learn, grow and succeed! We offer the following: * A commitment to ...

If you want to build a great career while providing fast, fun and friendly service to our customers, KFC is the perfect place to learn, grow and succeed! We offer the following: * A commitment to ...

If you want to build a great career while providing fast, fun and friendly service to our customers, KFC is the perfect place to learn, grow and succeed! We offer the following: * A commitment to ...

If you want to build a great career while providing fast, fun and friendly service to our customers, KFC is the perfect place to learn, grow and succeed! We offer the following: * A commitment to ...

If you want to build a great career while providing fast, fun and friendly service to our customers, KFC is the perfect place to learn, grow and succeed! We offer the following: * A commitment to ...

Customer Service

Lansing, MI · On-site

$14.25 - $19.50/hr

If you want to build a great career while providing fast, fun and friendly service to our customers, KFC is the perfect place to learn, grow and succeed! We offer the following: * A commitment to ...

Customer Service

Greenville, MI · On-site

$14.25 - $19.25/hr

If you want to build a great career while providing fast, fun and friendly service to our customers, KFC is the perfect place to learn, grow and succeed! We offer the following: * A commitment to ...

If you want to build a great career while providing fast, fun and friendly service to our customers, KFC is the perfect place to learn, grow and succeed! We offer the following: * A commitment to ...

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Showing results 1-20

Customer Service information

See Michigan salary details

$8

$16

$23

How much do customer service jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for customer service in Michigan is $16.38, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $18.22 per hour, depending on experience, location, and employer.

What are customer service jobs?

Customer service jobs are positions at companies and organizations where you address any customer complaint or problem, provide technical help when customers are having issues with their product or service, and seek a resolution to any issues either through your own ability to solve the problem or by passing on complaints and issues to your superiors. Some customer service jobs are in call centers, while other professionals work at customer service desks in department stores or grocery stores. Your duties in these positions can vary based on the industry and the location. For example, a software support specialist at a call center has a very different job than a help desk associate at a department store.

What is a customer service representative?

A Customer Service Representative is a professional who interacts with customers on behalf of a company to provide information, resolve complaints, and ensure customer satisfaction. Their responsibilities can include answering questions, processing orders, handling returns, and addressing any issues customers may have with products or services. Customer Service Representatives may communicate with customers through various channels, such as phone, email, live chat, or in person. They play a crucial role in building positive relationships between businesses and their clients.

What is the difference between Customer Service vs Customer Support?

AspectCustomer ServiceCustomer Support
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or salesTechnical certifications or product-specific training often required
Work EnvironmentRetail stores, call centers, online platformsTechnical help desks, online chat, phone support for products/services
Employer & Industry UsageRetail, hospitality, telecom, e-commerceIT, software, electronics, tech industries
Common Search & ComparisonCustomer Service vs Customer Support

Customer Service generally involves assisting customers with their needs, inquiries, and complaints across various industries. Customer Support is more technical, focusing on resolving product or service issues, often requiring specific technical knowledge. While both roles aim to enhance customer satisfaction, Customer Support tends to be more specialized in troubleshooting and technical assistance.

What are the key skills and qualifications needed to thrive as a customer service representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Patience, active listening, and resilience are standout soft skills for effectively handling diverse customer interactions. These skills are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are the 5 skills of a customer service?

Customer service roles require strong communication skills to effectively interact with customers, problem-solving abilities to address issues efficiently, patience to handle difficult situations calmly, empathy to understand customer needs, and active listening to accurately respond to inquiries. These skills help ensure positive customer experiences and are often complemented by familiarity with customer service tools and protocols.

What are some common challenges customer service representatives face, and how are they typically supported in overcoming them?

Customer service representatives often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on changing company policies or products. Most organizations provide thorough onboarding, ongoing training, and access to knowledge bases or support tools to help reps address these challenges. Additionally, strong teamwork and regular feedback from supervisors are common practices to ensure customer service staff feel supported and able to succeed in their roles.

What is an example of a customer service job?

An example of a customer service job is a customer service representative, who interacts with customers to address inquiries, resolve issues, and provide information about products or services. These roles often require communication skills, patience, and familiarity with customer management tools like CRM software.

What are good paying customer service jobs?

Customer service jobs that tend to offer higher pay include roles such as customer service managers, technical support specialists, and account managers, often requiring relevant experience or specialized skills. These positions may also involve working in industries like technology, finance, or healthcare, where higher compensation is common. Advanced certifications or bilingual abilities can further increase earning potential.
What are the most commonly searched types of Customer Service jobs in Michigan? The most popular types of Customer Service jobs in Michigan are:
What are popular job titles related to Customer Service jobs in Michigan? For Customer Service jobs in Michigan, the most frequently searched job titles are:
What cities in Michigan are hiring for Customer Service jobs? Cities in Michigan with the most Customer Service job openings:
Infographic showing various Customer Service job openings in Michigan as of July 2026, with employment types broken down into 71% Full Time, and 29% Part Time. Highlights an 86% In-person, and 14% Hybrid job distribution, with an average salary of $34,077 per year, or $16.4 per hour.

Entry Level Customer Support Representative

Customer Service

Livonia, MI • On-site

$15 - $17/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 21 days ago


Job description

Duties:

  • Entering data
  • Splitting and labeling loan packages
  • Ordering verifications of income
  • Verifying Social Security Numbers
  • Indexing of loan conditions
  • Ordering and uploading documents
  • Loan verification
  • Submitting summary report reviews
  • Reviewing state and federal compliance
  • Handling inbound and outbound calls

Qualifications:

  • High school diploma or equivalent
  • No Mortgage experience necessary
  • Comfortable with technology (experience using dual monitors)
  • Process oriented
  • Comfortable talking with clients over the phone
  • Ability to multitask and adapt to change
  • Positive attitude and willingness to learn
  • Strong attention to detail
  • Experience in a professional or office setting

We offer competitive compensation and benefits packages, including medical/dental/vision insurance, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for client services, we encourage you to apply.

Please note that this is an entry-level position, so no prior experience is required. However, strong problem-solving skills, excellent communication abilities, and a willingness to learn are essential for success in this role.