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Customer Service Jobs in Rochester Hills, MI (NOW HIRING)

Customer Service

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Entry Level Customer Support Representative

Livonia, MI · On-site

$15 - $17/hr

If you are a motivated individual with a passion for client services, we encourage you to apply. Please note that this is an entry-level position, so no prior experience is required. However, strong ...

Customer Service

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Entry Level Customer Support Representative

Livonia, MI · On-site

$15 - $17/hr

If you are a motivated individual with a passion for client services, we encourage you to apply. Please note that this is an entry-level position, so no prior experience is required. However, strong ...

Customer Service

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Entry Level Operations Assistant

Troy, MI · On-site

Customer Support: * Respond to internal and external inquiries in a timely and professional manner. * Provide clear and helpful communication to colleagues and customers throughout the process.

Customer Service

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Entry Level Operations Assistant

Troy, MI · On-site

Customer Support: * Respond to internal and external inquiries in a timely and professional manner. * Provide clear and helpful communication to colleagues and customers throughout the process.

Vangeloff Management Inc

Customer Service

Warren, MI

$13 - $15/hr

If you want to build a great career while providing fast, fun and friendly service to our customers, KFC is the perfect place to learn, grow and succeed! We offer the following: * A commitment to ...

Vangeloff Management Inc

Customer Service

Roseville, MI · On-site

$13 - $15/hr

If you want to build a great career while providing fast, fun and friendly service to our customers, KFC is the perfect place to learn, grow and succeed! We offer the following: * A commitment to ...

Dollar Tree

Customer service

Detroit, MI · On-site

$14.25 - $19.75/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...

Vangeloff Management Inc

Customer Service

Warren, MI

$13 - $15/hr

If you want to build a great career while providing fast, fun and friendly service to our customers, KFC is the perfect place to learn, grow and succeed! We offer the following: * A commitment to ...

Dollartree

Customer service

Detroit, MI · On-site

$14.25 - $19.75/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...

Dollar Tree

Customer service

Detroit, MI · On-site

$14.25 - $19.75/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...

Dollartree

Customer service

Detroit, MI

$14.25 - $19.75/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...

Vangeloff Management Inc

Customer Service

Westland, MI

$13 - $15/hr

If you want to build a great career while providing fast, fun and friendly service to our customers, KFC is the perfect place to learn, grow and succeed! We offer the following: * A commitment to ...

Vangeloff Management Inc

Customer Service

Oak Park, MI

$13 - $15/hr

If you want to build a great career while providing fast, fun and friendly service to our customers, KFC is the perfect place to learn, grow and succeed! We offer the following: * A commitment to ...

Family Dollar

Customer service

Detroit, MI · On-site

$13.25 - $18.25/hr

Customer Service Associate We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the ...

Vangeloff Management Inc

Customer Service

Redford, MI

$13 - $15/hr

If you want to build a great career while providing fast, fun and friendly service to our customers, KFC is the perfect place to learn, grow and succeed! We offer the following: * A commitment to ...

Vangeloff Management Inc

Customer Service

Redford, MI · On-site

$13 - $15/hr

If you want to build a great career while providing fast, fun and friendly service to our customers, KFC is the perfect place to learn, grow and succeed! We offer the following: * A commitment to ...

Family Dollar

Customer service

Detroit, MI

$14.25 - $19.75/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...

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Customer Service information

See Rochester Hills, MI salary details

$9

$17

$24

How much do customer service jobs pay per hour?

As of May 28, 2026, the average hourly pay for customer service in Rochester Hills, MI is $17.30, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $19.23 per hour, depending on experience, location, and employer.

What Are Customer Service Jobs?

Customer service jobs are positions at companies and organizations where you address any customer complaint or problem, provide technical help when customers are having issues with their product or service, and seek a resolution to any issues either through your own ability to solve the problem or by passing on complaints and issues to your superiors. Some customer service jobs are in call centers, while other professionals work at customer service desks in department stores or grocery stores. Your duties in these positions can vary based on the industry and the location. For example, a software support specialist at a call center has a very different job than a help desk associate at a department store.

What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Patience, active listening, and resilience are standout soft skills for effectively handling diverse customer interactions. These skills are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are some common challenges customer service representatives face, and how are they typically supported in overcoming them?

Customer service representatives often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on changing company policies or products. Most organizations provide thorough onboarding, ongoing training, and access to knowledge bases or support tools to help reps address these challenges. Additionally, strong teamwork and regular feedback from supervisors are common practices to ensure customer service staff feel supported and able to succeed in their roles.

What is a Customer Service Representative?

A Customer Service Representative is a professional who interacts with customers on behalf of a company to provide information, resolve complaints, and ensure customer satisfaction. Their responsibilities can include answering questions, processing orders, handling returns, and addressing any issues customers may have with products or services. Customer Service Representatives may communicate with customers through various channels, such as phone, email, live chat, or in person. They play a crucial role in building positive relationships between businesses and their clients.

What types of jobs are customer service?

Customer service jobs include roles such as customer service representative, call center agent, support specialist, and client service associate. These positions typically involve assisting customers via phone, email, or chat, and often require good communication skills and familiarity with customer management tools. They can be found in various industries like retail, healthcare, finance, and technology, with schedules ranging from full-time to part-time shifts.

What is the difference between Customer Service vs Customer Support?

AspectCustomer ServiceCustomer Support
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or salesTechnical certifications or product-specific training often required
Work EnvironmentRetail stores, call centers, online platformsTechnical help desks, online chat, phone support for products/services
Employer & Industry UsageRetail, hospitality, telecom, e-commerceIT, software, electronics, tech industries
Common Search & ComparisonCustomer Service vs Customer Support

Customer Service generally involves assisting customers with their needs, inquiries, and complaints across various industries. Customer Support is more technical, focusing on resolving product or service issues, often requiring specific technical knowledge. While both roles aim to enhance customer satisfaction, Customer Support tends to be more specialized in troubleshooting and technical assistance.

More about Customer Service jobs
What are the most commonly searched types of Customer Service jobs in Rochester Hills, MI? The most popular types of Customer Service jobs in Rochester Hills, MI are:
What are popular job titles related to Customer Service jobs in Rochester Hills, MI? For Customer Service jobs in Rochester Hills, MI, the most frequently searched job titles are:
What job categories do people searching Customer Service jobs in Rochester Hills, MI look for? The top searched job categories for Customer Service jobs in Rochester Hills, MI are:
What cities near Rochester Hills, MI are hiring for Customer Service jobs? Cities near Rochester Hills, MI with the most Customer Service job openings:
Customer Service jobs near you

Entry Level Customer Support Representative

Customer Service

Livonia, MI • On-site

$15 - $17/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 12 days ago

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Job description

Duties:

  • Entering data
  • Splitting and labeling loan packages
  • Ordering verifications of income
  • Verifying Social Security Numbers
  • Indexing of loan conditions
  • Ordering and uploading documents
  • Loan verification
  • Submitting summary report reviews
  • Reviewing state and federal compliance
  • Handling inbound and outbound calls

Qualifications:

  • High school diploma or equivalent
  • No Mortgage experience necessary
  • Comfortable with technology (experience using dual monitors)
  • Process oriented
  • Comfortable talking with clients over the phone
  • Ability to multitask and adapt to change
  • Positive attitude and willingness to learn
  • Strong attention to detail
  • Experience in a professional or office setting

We offer competitive compensation and benefits packages, including medical/dental/vision insurance, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for client services, we encourage you to apply.

Please note that this is an entry-level position, so no prior experience is required. However, strong problem-solving skills, excellent communication abilities, and a willingness to learn are essential for success in this role.