ZipRecruiter

Log In

1

Customer Service Jobs in Rochester Hills, MI (NOW HIRING)

Walgreens

Customer Service Associate

Livonia, MI · On-site

$12.75 - $17.75/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Dearborn Heights, MI · On-site

$13.25 - $18.50/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Alphabe Insight Inc

Customer Service Agent

Detroit, MI · On-site

$33K - $41K/yr

  • Medical

  • Dental

  • Vision

  • PTO

At Sharpcontra, we are committed to providing exceptional customer service and operational excellence in all our service areas. With a dedication to professionalism and client satisfaction, we create ...

TEKsystems

Customer Service Representative

Auburn Hills, MI

$20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Service Representative (On-Site) Schedule: Monday - Friday, 8:00 AM - 4:30 PM Location: On-Site We are seeking a Customer Service Representative who thrives in a fast-paced environment and ...

1-800 Hansons, LLC

Customer Service Coordinator

Troy, MI

$20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We're hiring a Customer Service Coordinator to help our existing customers get the service they need after their home improvement project is complete. You'll communicate with customers, manage ...

FLAME

Customer Service Representative

Warren, MI · On-site

$15 - $20.50/hr

Looking for a customer service-oriented Customer Service Representative (CSR) to join our team. The ideal candidate will possess excellent customer service skills which include excellent ...

Universal Staffing

Customer Service Representative

Oxford, MI

$13/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Customer Service Representative Job Summary The Customer Service Representative is responsible for daily communication with customers regarding their orders, delivery issues, product questions or ...

Walgreens

Customer Service Associate

Livonia, MI · On-site

$12.75 - $17.75/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Livonia, MI

$13.50 - $18.50/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Royal Oak, MI · On-site

$13.75 - $19/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

1-800 Hansons, LLC

Customer Service Coordinator

Troy, MI · On-site

$20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We're hiring a Customer Service Coordinator to help our existing customers get the service they need after their home improvement project is complete. You'll communicate with customers, manage ...

DXP Enterprises, Inc.

Customer Service Representative

Pontiac, MI · On-site

$16 - $21.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Since 1908 DXP has been dedicated to the highest quality of customer service through our expertise of the products we distribute and the technical services we perform with a sense of individual pride ...

FLAME

Customer Service Representative

Warren, MI · On-site

$15 - $20.50/hr

Looking for a customer service-oriented Customer Service Representative (CSR) to join our team. The ideal candidate will possess excellent customer service skills which include excellent ...

Walgreens

Customer Service Associate

Farmington, MI · On-site

$14.25 - $19.75/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Saint Clair Shores, MI · On-site

$13 - $18/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

previous page

Showing results 41-60

All JobsCustomer Service JobsCustomer Service Jobs in Rochester Hills, MI

Customer Service information

See Rochester Hills, MI salary details

$9

$17

$24

How much do customer service jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for customer service in Rochester Hills, MI is $17.30, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $19.23 per hour, depending on experience, location, and employer.

What is a customer service representative?

A Customer Service Representative is a professional who interacts with customers on behalf of a company to provide information, resolve complaints, and ensure customer satisfaction. Their responsibilities can include answering questions, processing orders, handling returns, and addressing any issues customers may have with products or services. Customer Service Representatives may communicate with customers through various channels, such as phone, email, live chat, or in person. They play a crucial role in building positive relationships between businesses and their clients.

What are customer service jobs?

Customer service jobs are positions at companies and organizations where you address any customer complaint or problem, provide technical help when customers are having issues with their product or service, and seek a resolution to any issues either through your own ability to solve the problem or by passing on complaints and issues to your superiors. Some customer service jobs are in call centers, while other professionals work at customer service desks in department stores or grocery stores. Your duties in these positions can vary based on the industry and the location. For example, a software support specialist at a call center has a very different job than a help desk associate at a department store.

What are the key skills and qualifications needed to thrive as a customer service representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Patience, active listening, and resilience are standout soft skills for effectively handling diverse customer interactions. These skills are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are some common challenges customer service representatives face, and how are they typically supported in overcoming them?

Customer service representatives often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on changing company policies or products. Most organizations provide thorough onboarding, ongoing training, and access to knowledge bases or support tools to help reps address these challenges. Additionally, strong teamwork and regular feedback from supervisors are common practices to ensure customer service staff feel supported and able to succeed in their roles.

What is the difference between Customer Service vs Customer Support?

AspectCustomer ServiceCustomer Support
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or salesTechnical certifications or product-specific training often required
Work EnvironmentRetail stores, call centers, online platformsTechnical help desks, online chat, phone support for products/services
Employer & Industry UsageRetail, hospitality, telecom, e-commerceIT, software, electronics, tech industries
Common Search & ComparisonCustomer Service vs Customer Support

Customer Service generally involves assisting customers with their needs, inquiries, and complaints across various industries. Customer Support is more technical, focusing on resolving product or service issues, often requiring specific technical knowledge. While both roles aim to enhance customer satisfaction, Customer Support tends to be more specialized in troubleshooting and technical assistance.

What are good paying customer service jobs?

Customer service jobs that tend to offer higher pay include roles such as customer service managers, technical support specialists, and account managers, often requiring relevant experience or specialized skills. These positions may also involve working in industries like technology, finance, or healthcare, where higher compensation is common. Advanced certifications or bilingual abilities can further increase earning potential.

What are the 5 skills of a customer service?

Customer service roles require strong communication skills to effectively interact with customers, problem-solving abilities to address issues efficiently, patience to handle difficult situations calmly, active listening to understand customer needs, and adaptability to manage various scenarios and customer personalities. These skills help ensure positive customer experiences and successful service delivery.

What is an example of a customer service job?

An example of a customer service job is a customer service representative, who interacts with customers to address inquiries, resolve issues, and provide information about products or services. These roles often require good communication skills and may involve working in call centers, retail stores, or online support environments.
More about Customer Service jobs

What are the most commonly searched types of Customer Service jobs in Rochester Hills, MI?

The most popular types of Customer Service jobs in Rochester Hills, MI are:

What are popular job titles related to Customer Service jobs in Rochester Hills, MI?

For Customer Service jobs in Rochester Hills, MI, the most frequently searched job titles are:

What job categories do people searching Customer Service jobs in Rochester Hills, MI look for?

The top searched job categories for Customer Service jobs in Rochester Hills, MI are:

What cities near Rochester Hills, MI are hiring for Customer Service jobs?

Cities near Rochester Hills, MI with the most Customer Service job openings:

Customer Service jobs near you
Infographic showing various Customer Service job openings in Rochester Hills, MI as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $35,987 per year, or $17.3 per hour.

Customer Service Representative

Ideal Clamp Products

Auburn Hills, MI • On-site

$15.25 - $20.50/hr

Other

Posted 13 days ago

Job description

Customer Service Representative

The Ideal Tridon Group comprises a family of brands that support, secure, and connect the movement of air, fluid, and electricity in critical applications. With over 100 years of proven quality and a strong culture of service, we are the worldwide leader in clamps, strut, hose supports, conduit, fittings, and coupling solutions. Our products are engineered to meet the highest standards across a range of industries, and our commitment to innovation, reliability, and customer support ensures we're ready to meet the demands of today and tomorrow. At the Ideal Tridon Group, connections aren't just what we make—they're the heart of everything we do.

We are seeking a Customer Service Representative for our Auburn Hills, MI Office.

We are looking for a high energy, multi-tasker customer-oriented service representative that has experience working in a fast-paced manufacturing environment. This Customer Service Representative (CSR) will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. This CSR will also work closely with the Production Scheduler to determine new ship dates for Customers. Problem-solving comes naturally to this customer care specialists. They are confident at troubleshooting and investigate if they don't have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Duties and Responsibilities:

  • Manage incoming calls.
  • Enter customers orders in ERP system accurately and efficiently.
  • Enter Credits, create RMA's, update data ERP system.
  • Ability to learn our products and understand how they work.
  • Work closely with the Production Scheduler to determine new ship dates for customers.
  • Work with Freight carriers to schedule pick ups, or follow-up on tracking.
  • Identify and assess customers' needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Meet personal/customer service team sales targets and call handling quotas.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Follow communication procedures, guidelines and policies.
  • Take the extra mile to engage customers.

Qualification and Skills:

  • High School Diploma is required or Associate's Degree is preferred.
  • Proven customer service (3+ years), preferably in a Manufacturing environment.
  • Track record of over-achieving quota.
  • Strong phone contact handling skills and active listening.
  • Must be comfortable working in a team environment as well as individually.
  • Knowledge working with price structures, BOM's, Part #'s, Unit of measures, Weights/dims.
  • Familiarity with CRM systems and practices.
  • Familiar with LTL carriers, UPS/Fed Ex.
  • Customer Orientation and ability to adapt/respond to different types of problems.
  • Excellent communication and presentation skills.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Proficient in Excel & creating spreadsheet.
  • Ability to learn our products and components.
  • High energy & Multitasker a must.
  • Enjoys working in a fast-paced manufacturing environment.

An Equal Opportunity Employer

We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

Monday - Friday: 8:00 - 5:00 PM

Apply