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Live Chat Customer Service Jobs in Michigan (NOW HIRING)

Harvia US, Inc.

Customer Support Agent

Holland, MI · On-site

$18 - $20/hr

Answer and manage inbound customer phone calls, emails, and live chat inquiries in a professional and timely manner. * Meet established performance and productivity metrics, service-level ...

McLaren

Customer Service Representative

Flint, MI · On-site

$15.50 - $21.25/hr

... people live healthier and more satisfying lives. We are looking for a Customer Service ... chat and/or face-to-face. Preferred: * One (1) year experience in a physician health care office ...

Tekton

Customer Support Specialist

Grand Rapids, MI · On-site

$16.75 - $22.50/hr

... live chat, email, or support cases * Review and process tool warranty requests * Address any ... Experience in customer service, data management, or related fields * Eligible to work in the United ...

TEKsystems

Customer Service Representative

Warren, MI · Remote

$19 - $19.50/hr

... customer service experience and a desire to grow. Key Responsibilities * Provide exceptional ... Approximately 20% chat, email, and case documentation Required Qualifications * 1-2+ years of ...

Ferrellgas

Customer Service Specialist

Houghton, MI

$14.50 - $19.25/hr

Answering phones, chat, social media, or email in a polite, courteous, and professional manner ... live in and serve. Hear from our current employees and discover the people behind Ferrellgas:

Ferrellgas

Customer Service Specialist

Howell, MI · On-site

$16 - $21/hr

Answering phones, chat, social media, or email in a polite, courteous, and professional manner ... live in and serve. Hear from our current employees and discover the people behind Ferrellgas:

Ferrellgas

Customer Service Specialist

Negaunee, MI · On-site

$17 - $22.50/hr

Answering phones, chat, social media, or email in a polite, courteous, and professional manner ... live in and serve. Hear from our current employees and discover the people behind Ferrellgas:

Ferrellgas

Customer Service Specialist

Houghton, MI

$14.50 - $19.25/hr

Answering phones, chat, social media, or email in a polite, courteous, and professional manner ... live in and serve. Hear from our current employees and discover the people behind Ferrellgas:

Ferrellgas

Customer Service Specialist

Houghton, MI · On-site

$14.50 - $19.25/hr

Answering phones, chat, social media, or email in a polite, courteous, and professional manner ... live in and serve. Hear from our current employees and discover the people behind Ferrellgas:

Ferrellgas

Customer Service Specialist

Negaunee, MI · On-site

$17 - $22.50/hr

Answering phones, chat, social media, or email in a polite, courteous, and professional manner ... live in and serve. Hear from our current employees and discover the people behind Ferrellgas:

Ferrellgas

Customer Service Specialist

Lowell, MI · On-site

$15.75 - $21/hr

Answering phones, chat, social media, or email in a polite, courteous, and professional manner ... live in and serve. Hear from our current employees and discover the people behind Ferrellgas:

Ferrellgas

Customer Service Specialist

Negaunee, MI · On-site

$17 - $22.50/hr

Answering phones, chat, social media, or email in a polite, courteous, and professional manner ... live in and serve. Hear from our current employees and discover the people behind Ferrellgas:

Ferrellgas

Customer Service Specialist

Houghton, MI · On-site

$14.50 - $19.25/hr

Answering phones, chat, social media, or email in a polite, courteous, and professional manner ... live in and serve. Hear from our current employees and discover the people behind Ferrellgas:

Ferrellgas

Customer Service Specialist

Howell, MI · On-site

$16 - $21/hr

Answering phones, chat, social media, or email in a polite, courteous, and professional manner ... live in and serve. Hear from our current employees and discover the people behind Ferrellgas:

Ferrellgas

Customer Service Specialist

Howell, MI · On-site

$16 - $21/hr

Answering phones, chat, social media, or email in a polite, courteous, and professional manner ... live in and serve. Hear from our current employees and discover the people behind Ferrellgas:

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Showing results 21-40

All JobsLive Chat Customer Service JobsLive Chat Customer Service Jobs in Michigan

Live Chat Customer Service information

See Michigan salary details

$8

$16

$23

How much do live chat customer service jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for live chat customer service in Michigan is $16.38, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $18.22 per hour, depending on experience, location, and employer.

What is a live chat customer service representative?

A Live Chat Customer Service representative is a professional who assists customers in real-time through online chat platforms. They answer questions, resolve issues, and provide information about products or services, all via instant messaging. This role requires strong communication skills, quick typing, and the ability to multitask effectively. Live chat agents help improve customer satisfaction by offering immediate support without the need for phone calls.

What are the key skills and qualifications needed to thrive as a live chat customer service representative, and why are they important?

To thrive as a Live Chat Customer Service representative, you need strong written communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with live chat platforms, CRM software, and help desk systems is typically required. Excellent multitasking, patience, and problem-solving skills help you stand out in handling multiple customer inquiries efficiently. These skills ensure prompt, clear support that enhances customer satisfaction and loyalty in a fast-paced, digital environment.

What are some common challenges faced by live chat customer service representatives, and how can they be addressed?

Live Chat Customer Service representatives often handle multiple conversations simultaneously, which can be challenging when trying to maintain accuracy and personalized service. Managing high chat volumes and responding promptly while meeting quality standards requires strong multitasking and organizational skills. To overcome these challenges, many employers offer training on time management and use chat management software that helps track conversations and prioritize inquiries. Collaborating closely with teammates and having quick access to knowledge bases also ensures consistent, high-quality support.

What is the difference between Live Chat Customer Service vs Call Center Customer Service?

AspectLive Chat Customer ServiceCall Center Customer Service
Work EnvironmentOnline, digital platform, remote or office-basedPhone-based, often in call centers or remote
Communication MethodText-based chat in real-timeVoice calls in real-time
Required SkillsTyping speed, written communication, problem-solvingClear speech, active listening, verbal communication
Common CertificationsCustomer service training, technical skillsCustomer service training, communication skills

Live Chat Customer Service and Call Center Customer Service both focus on assisting customers, but differ mainly in communication method and work environment. Live chat relies on written communication via online platforms, while call center roles involve verbal communication over the phone. Both roles require strong customer service skills, but the specific skills and tools differ based on the medium used.

What are popular job titles related to Live Chat Customer Service jobs in Michigan?

For Live Chat Customer Service jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Live Chat Customer Service jobs in Michigan look for?

The top searched job categories for Live Chat Customer Service jobs in Michigan are:

Live Chat Customer Service jobs near you
Infographic showing various Live Chat Customer Service job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $34,077 per year, or $16.4 per hour.

Customer Support Agent

Harvia US, Inc.

Holland, MI • On-site

$18 - $20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

Customer Support Agent

Location: Remote/Holland, MI

Position Summary

Harvia is seeking a Customer Support Agent to provide professional, knowledgeable, and responsive support to our customers across phone, email, and chat. This role serves as a key point of contact for customer questions, product support, order assistance, and issue resolution.

The ideal candidate is a strong communicator and problem solver who is comfortable managing multiple priorities, learning technical product information, and taking ownership of customer needs from initial contact through resolution. This position works closely with internal teams to ensure customers receive accurate information, timely follow-up, and a consistently positive experience.

About Us

Harvia is the world’s leading provider of sauna and wellness solutions. With roots in Finland and customers in over 90 countries, we combine tradition, innovation, and sustainability to foster well-being for people around the globe. At Harvia, you will join an international group characterized by a strong entrepreneurial spirit, dedicated employees, and a clear ambition to continue leading the way in the sauna and spa industry.

Responsibilities
  • Answer and manage inbound customer phone calls, emails, and live chat inquiries in a professional and timely manner.
  • Meet established performance and productivity metrics, service-level expectations, and quality standards as defined by department leadership, while maintaining a high level of customer satisfaction.
  • Make outbound calls to customers for follow-ups, account updates, appointment confirmations, service inquiries, and other business needs.
  • Respond to customer questions and concerns while providing accurate and helpful solutions to troubleshoot customer issues and determine the appropriate resolution or next steps.
  • Maintain a positive, professional, and empathetic attitude during all customer interactions.
  • Document customer interactions, issues, and resolutions accurately in the company’s CRM or customer support system.
  • Follow up with customers when additional information or assistance is required.
  • Escalate complex or unresolved issues to the appropriate department or supervisor.
  • Process customer requests, account updates, orders, returns, or other transactions as required.
  • Maintain knowledge of company products, services, policies, and procedures.
  • Meet established customer service, quality, productivity, and response-time goals.
  • Identify recurring customer issues and communicate trends or feedback to management.
  • Complete new hire training program within acceptable timeframe as outlined by department leadership.
  • Assist with duties as assigned.
Qualifications
  • Minimum 1 year customer service, call center/contact center, or support experience preferred. Any college or university credits can be in lieu of experience.
  • Excellent verbal and written communication skills with strong active-listening and problem-solving abilities.
  • Comfortable handling multiple communication channels, including phone, email, and chat with the ability to remain calm and professional when dealing with difficult or frustrated customers.
  • Strong computer skills and ability to learn new software and systems quickly. Experience with CRM, ticketing, or customer support software a plus.
  • Ability to multitask while maintaining accuracy and attention to detail.
  • Strong organizational and time-management skills and team oriented.
  • Ability to work independently and take ownership of customer issues.
  • Bilingual communication skills are a plus.
  • High school diploma required.
Supervisor Responsibilities

None

Physical Requirements amp; Responsibilities
  • Ability to sit and work at a computer workstation for extended periods of time.
  • Ability to occasionally stand, walk, bend, reach, and move around the office as needed, may be required to lift and carry light office materials or equipment, generally up to 30 pounds.
  • Ability to maintain focus and attention while handling multiple customer interactions and tasks throughout the workday.
  • Reasonable accommodation may be provided for qualified individuals with disabilities to enable them to perform the essential functions of the position.
  • For non-office employees, must have a quiet working environment with reliable internet access.
Benefits
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance
  • Long/short term disability
  • Life Insurance
  • Paid Holidays

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