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Overnight Chat Support Jobs in Michigan (NOW HIRING)

Harbor Industries

Maintenance Supervisor

Charlevoix, MI · On-site

... phone, chat, and email and attend meetings pertaining to plant maintenance and safety matters ... overnight travel for a conference or new machinery purchase, which requires maintaining a valid ...

Great Wolf Lodge

Security Attendant

Traverse City, MI · On-site

$17/hr

Pay: $17.00  Some locations offer a $1 pay differential for individuals working the overnight ... We offer flexible scheduling, access to a holistic wellness program and technology, and support ...

Great Wolf Resorts

Security Attendant

Traverse City, MI · On-site

$17/hr

Pay: $17.00 Some locations offer a $1 pay differential for individuals working the overnight shift ... We offer flexible scheduling, access to a holistic wellness program and technology, and support ...

All JobsChat Support JobsOvernight Chat Support JobsOvernight Chat Support Jobs in Michigan

Overnight Chat Support information

See Michigan salary details

$12

$22

$38

How much do overnight chat support jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for overnight chat support in Michigan is $22.70, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $24.71 per hour, depending on experience, location, and employer.

What are the typical work schedules and expectations for overnight chat support?

Overnight Chat Support roles generally require working late evening, overnight, or early morning shifts, often including weekends and holidays, depending on the employer's customer service hours. During these shifts, you'll primarily handle customer inquiries via live chat, resolve technical or account issues, and document interactions in support systems. While you may work independently, you'll also collaborate with other team members or escalate complex issues as needed. Employers value strong self-management and reliability, as overnight staff ensure customers receive timely assistance outside of regular business hours.

What are the key skills and qualifications needed to thrive in the overnight chat support position?

To excel as an Overnight Chat Support, you need strong written communication, problem-solving skills, and a high school diploma or equivalent. Familiarity with customer support ticketing systems, live chat platforms, and basic troubleshooting tools is often required. Exceptional patience, a calm demeanor, and the ability to work independently during late hours are standout soft skills. These qualities are crucial for providing timely, effective customer service during off-peak hours when support resources may be limited.

How do you become an overnight chat support?

To become an overnight chat support agent, you typically need strong communication skills, basic computer proficiency, and the ability to work flexible hours, including overnight shifts. Many employers require prior customer service experience and familiarity with chat or messaging platforms. Applying through job boards and highlighting relevant skills can help secure such roles.

What is an overnight chat support?

An Overnight Chat Support job involves assisting customers through online chat during late-night hours. Responsibilities typically include responding to inquiries, troubleshooting issues, and providing information about products or services. This role requires strong typing skills, problem-solving abilities, and the ability to multitask efficiently. Since it takes place overnight, it often suits individuals who prefer working late hours or have flexible schedules.

What are the most commonly searched types of Chat Support jobs in Michigan? The most popular types of Chat Support jobs in Michigan are:
What are popular job titles related to Overnight Chat Support jobs in Michigan? For Overnight Chat Support jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Overnight Chat Support jobs in Michigan look for? The top searched job categories for Overnight Chat Support jobs in Michigan are:
What cities in Michigan are hiring for Overnight Chat Support jobs? Cities in Michigan with the most Overnight Chat Support job openings:
Overnight Chat Support jobs near you
Infographic showing various Overnight Chat Support job openings in Michigan as of July 2026, with employment types broken down into 79% Full Time, and 21% Part Time. Highlights an 87% In-person, 4% Hybrid, and 9% Remote job distribution, with an average salary of $47,222 per year, or $22.7 per hour.

Maintenance Supervisor

Harbor Industries

Charlevoix, MI • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 days ago

Job description

Working Hours
Monday - Thursday, 6:00am- 5:00pm
Summary
The Maintenance Supervisor coordinates and oversees the daily operations of the maintenance department within our manufacturing facility. This role is responsible for leading a team of technicians, managing plant equipment uptime, and driving preventative maintenance programs. They will balance hands-on technical troubleshooting with strong leadership to ensure a safe, efficient production environment.
Essential Duties and Responsibilities

Under Plant Manager guidance, schedules work, assists with employee selection, reviews employee performance, administers work rules and might recommend compensation

Supervises employees engaging in maintenance operations and carries out supervisory responsibilities in accordance with organization's policies and applicable laws including but not limited to interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

Supervise and schedule a team of multi-skilled maintenance technicians

Assign daily work orders and manage emergency repair priorities on the floor

Enforce safety compliance including OSHA standards, LOTO, and PPE requirements

Conduct performance evaluations and provide ongoing technical training to the team

Oversee CNC machinery upkeep including electrical, mechanical, hydraulic, and pneumatic systems

Execute the Preventative Maintenance (PM) program to optimize machine reliability and minimize downtime

Troubleshoot facility infrastructure including HVAC, air compressors, and electrical distribution

Diagnose root causes of repeat equipment failures to implement lasting fixes

Create and maintain service logs, maintenance logs and issue logs for machinery

Manage spare parts inventory to ensure critical components are always in stock

Coordinate third-party contractors for specialized facility repairs and equipment calibrations

Coordinate new machine installation, unloading and scheduling rigging for machinery

Communicate regularly with other department functions including in-person, via phone, chat, and email and attend meetings pertaining to plant maintenance and safety matters

Frequently inspect facilities to proactively detect potential problems and recommend the necessary repair or maintenance

Oversee and enforce good record-keeping practices (be it pen and paper or CMMS software like Limble)

On call 24 hours for building and machine issues

Recommend upgrades, overhauls, and other changes to major systems and equipment

Local travel will be required frequently to run errands for maintenance related items, with very occasional overnight travel for a conference or new machinery purchase, which requires maintaining a valid driver’s license and satisfactory driving record

Other duties may be assigned at any time.

Education and/or Experience

5+ years of industrial maintenance experience in a manufacturing environment

2+ years of direct supervisory or leadership experience

High School Diploma or equivalent; Technical degree or journeyman card preferred

Working knowledge of Google Workspace, with the ability to use functions including email, calendar, chat, documents amp; sheets (or similar programs)

Other Qualifications

Strong understanding of CNC machine tools, controls, and automation systems

Schematic proficiency including advanced electrical, hydraulic, and pneumatic blueprints

Problem-solving mindset with the ability to lead a team calmly under tight production deadlines

Clear communication skills to bridge technical issues with production management

Benefits and Perks
We're committed to providing competitive, affordable benefits to support our employees and their families. Our compensation packages are market-based, and if you're hired at Harbor your compensation will be determined considering factors such as skills, education, and experience. We believe a strong benefits and compensation package is essential for employee well-being and financial security.
Full-time employee benefits include the following:
  • Free primary and preventive healthcare for eligible employees and their dependents, offered onsite and virtually!
  • Two affordable healthcare coverage (Medical, Vision, Dental, RX) plan options, one of which has a $0 employee premium contribution for employees and all of their dependents
  • Health Savings Account for those enrolled in our HDHP Medical Plan Option, with company funding and matching contribution
  • Flexible Spending Account for those enrolled in our Core PPO Medical Plan
  • 401k retirement savings plus company match
  • Paid Parental Leave
  • Paid time off, including up to 12 paid holidays per year depending on your schedule
  • Paid Life Insurance, AD amp;D, and Disability Benefits
  • Generous Bereavement Leave
  • Employee Assistance Program
  • Wellness Initiatives
  • Anniversary Milestone Awards
  • Tuition Reimbursement
  • Learning amp; Development Offerings
  • Pet Insurance
  • Hospital Indemnity and Critical Illness Insurance

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