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Overnight Chat Support Jobs (NOW HIRING)

NexRep, LLC

Resource Specialist

Portland, ME · On-site

Provide real time chat support to contractors while they service * Host one on one sessions with ... Daytime, Evening, and Overnight positions available. Weekend and holiday hours may be required to ...

NexRep LLC

Resource Specialist

Portland, ME

Provide real time chat support to contractors while they service * Host one on one sessions with ... Daytime, Evening, and Overnight positions available. Weekend and holiday hours may be required to ...

NexRep, LLC

Resource Specialist

Portland, ME · On-site +1

Provide real time chat support to contractors while they service * Host one on one sessions with ... Daytime, Evening, and Overnight positions available. Weekend and holiday hours may be required to ...

Genesis10

Overnight Service Desk Analyst

Omaha, NE · On-site

$19.50 - $26.75/hr

Responsibilities : • Serve as the first point of contact for IT support during overnight hours • Provide support via phone, live chat, and self-service ticket submissions • Independently manage ...

Genesis10

Overnight Service Desk Analyst

Omaha, NE · On-site

$24 - $28.85/hr

Provide support via phone, live chat, and self-service ticket submissions * Independently manage ... Identify recurring overnight issues suitable for: * Knowledge article creation or improvement

Rush Street Interactive

Be Seen First

Sportsbook and Online Casino Customer Support Agent

Collingswood, NJ · On-site

$20 - $24/hr

This role operates on either the Standard, Swing Shift or Overnight Shift schedule based on ... What You'll Do: * Deliver real-time, empathetic support across chat, email, and phone. * Help ...

Genesis10

Overnight Service Desk Analyst

Omaha, NE · On-site

$24 - $28.85/hr

Provide support via phone, live chat, and self-service ticket submissions * Independently manage ... Identify recurring overnight issues suitable for: * Knowledge article creation or improvement

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Overnight Chat Support information

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$14

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$44

How much do overnight chat support jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for overnight chat support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are the typical work schedules and expectations for Overnight Chat Support positions?

Overnight Chat Support roles generally require working late evening, overnight, or early morning shifts, often including weekends and holidays, depending on the employer's customer service hours. During these shifts, you'll primarily handle customer inquiries via live chat, resolve technical or account issues, and document interactions in support systems. While you may work independently, you'll also collaborate with other team members or escalate complex issues as needed. Employers value strong self-management and reliability, as overnight staff ensure customers receive timely assistance outside of regular business hours.

What are the key skills and qualifications needed to thrive in the Overnight Chat Support position, and why are they important?

To excel as an Overnight Chat Support, you need strong written communication, problem-solving skills, and a high school diploma or equivalent. Familiarity with customer support ticketing systems, live chat platforms, and basic troubleshooting tools is often required. Exceptional patience, a calm demeanor, and the ability to work independently during late hours are standout soft skills. These qualities are crucial for providing timely, effective customer service during off-peak hours when support resources may be limited.

What is an Overnight Chat Support job?

An Overnight Chat Support job involves assisting customers through online chat during late-night hours. Responsibilities typically include responding to inquiries, troubleshooting issues, and providing information about products or services. This role requires strong typing skills, problem-solving abilities, and the ability to multitask efficiently. Since it takes place overnight, it often suits individuals who prefer working late hours or have flexible schedules.

More about Overnight Chat Support jobs
What cities are hiring for Overnight Chat Support jobs? Cities with the most Overnight Chat Support job openings:
What are the most commonly searched types of Chat Support jobs? The most popular types of Chat Support jobs are:
What states have the most Overnight Chat Support jobs? States with the most job openings for Overnight Chat Support jobs include:
What job categories do people searching Overnight Chat Support jobs look for? The top searched job categories for Overnight Chat Support jobs are:
Overnight Chat Support jobs near you
Infographic showing various Overnight Chat Support job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, 1% Temporary, and 1% Contract. Highlights an 90% Physical, and 10% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.
Resource Specialist

Resource Specialist

NexRep, LLC

Portland, ME • On-site

Full-time, Contractor

Posted 11 days ago

Key responsibilities

  • Provide real time chat support to contractors while they service.

  • Review performance and customer satisfaction data and provide recommendations to the Operations Manager to meet client goals.

  • Communicate changes from the client to contractors and ensure adherence to client workflows and processes.

Job description

Description:

Job Status: Non-Exempt – Full Time

Job Summary: As a NexRep Resource Specialist, you will be the primary contact for independent marketplace contractors who perform customer and sales services for NexRep clients. Responsibilities include providing real time help while contractors provide service and analyzing metrics for NexRep’s clients and their campaigns to ensure the client’s performance goals are met. Other responsibilities include ensuring contractor adherence to their Independent Contractor Agreement and NexRep’s client workflows and processes are adhered to by contractors providing services for them.

Essential Functions:

  • Provide real time chat support to contractors while they service
  • Host one on one sessions with contractors to increase performance and knowledge of the client’s account
  • Review performance data and provide recommendations to the Operations Manage to meet client goals
  • Keep all client resources up to date
  • Communicate changes from the client to contractors
  • Host group sessions with contractors
  • Send and reply to messages from contractors
  • Review customer satisfaction data to identify trends for NexRep’s clients
  • Provide detail scoring information to independent contractors


Requirements:

Position Requirements:

  • Proficiency in Microsoft Office 365, including strong Excel skills
  • Ability to collaborate effectively with other team members
  • Ability to provide constructive feedback to agents
  • Attention to detail
  • Strong decision-making skills
  • Ability to work independently

Hours/Travel: Daytime, Evening, and Overnight positions available. Weekend and holiday hours may be required to meet client’s needs. Travel to the NexRep client’s location for business meetings may be required from time to time. NexRep will reimburse for travel expenses incurred.

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee.


NexRep provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.