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Overnight Chat Support Jobs (NOW HIRING)

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This role operates on either the Standard, Swing Shift or Overnight Shift schedule based on ... What You'll Do: * Deliver real-time, empathetic support across chat, email, and phone. * Help ...

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Overnight Chat Support information

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$14

$26

$44

How much do overnight chat support jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for overnight chat support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are the typical work schedules and expectations for Overnight Chat Support positions?

Overnight Chat Support roles generally require working late evening, overnight, or early morning shifts, often including weekends and holidays, depending on the employer's customer service hours. During these shifts, you'll primarily handle customer inquiries via live chat, resolve technical or account issues, and document interactions in support systems. While you may work independently, you'll also collaborate with other team members or escalate complex issues as needed. Employers value strong self-management and reliability, as overnight staff ensure customers receive timely assistance outside of regular business hours.

What are the key skills and qualifications needed to thrive in the Overnight Chat Support position, and why are they important?

To excel as an Overnight Chat Support, you need strong written communication, problem-solving skills, and a high school diploma or equivalent. Familiarity with customer support ticketing systems, live chat platforms, and basic troubleshooting tools is often required. Exceptional patience, a calm demeanor, and the ability to work independently during late hours are standout soft skills. These qualities are crucial for providing timely, effective customer service during off-peak hours when support resources may be limited.

What is an Overnight Chat Support job?

An Overnight Chat Support job involves assisting customers through online chat during late-night hours. Responsibilities typically include responding to inquiries, troubleshooting issues, and providing information about products or services. This role requires strong typing skills, problem-solving abilities, and the ability to multitask efficiently. Since it takes place overnight, it often suits individuals who prefer working late hours or have flexible schedules.

More about Overnight Chat Support jobs
What cities are hiring for Overnight Chat Support jobs? Cities with the most Overnight Chat Support job openings:
What are the most commonly searched types of Chat Support jobs? The most popular types of Chat Support jobs are:
What states have the most Overnight Chat Support jobs? States with the most job openings for Overnight Chat Support jobs include:
Infographic showing various Overnight Chat Support job openings in the United States as of May 2026, with employment types broken down into 4% Internship, 40% Full Time, 35% Part Time, 13% Temporary, 2% Contract, and 6% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.
Awake Overnight Direct Support Professional (DSP) (Sandstone, MN)

Awake Overnight Direct Support Professional (DSP) (Sandstone, MN)

Residential Services, Inc.

Sandstone, MN โ€ข On-site

$18.75 - $19.25/hr

Part-time

Medical, Dental, Life, Retirement, PTO

Posted 13 days ago


Job description

Residential Services, Inc. (RSI) is hiring a part-time awake overnight Direct Support Professional (DSP) for our Adult foster care home in Sandstone, MN. As a DSP, you will help people with disabilities and mental illness live their best, most fulfilling lives. If you are compassionate, warm-hearted, and reliable with a passion for caring for others, apply to join our team! No prior experience or certifications are required to get started in this exciting and rewarding field!
The Division home is located in a quiet neighborhood in Sandstone near the Sandstone Fire Department. The program supports men and women in their 50s and 60s with disabilities who have medical and behavioral support needs.
Position is offering: 16-32 hours per/week; shifts scheduled 9pm -7am; Monday, Friday, and every other weekend shifts required.
Salary: $18.75-$19.25 per hour

What we offer:
  • Health and dental insurance (Full-time)
  • 403(b) retirement plan with employer matching
  • Paid Time Off (PTO) for full-time and part-time staff
  • Paid training
  • $500 refer-a-friend bonus
  • Employee Assistance Program
  • Long-term disability and life insurance (Full-time)
  • Flexible scheduling
  • Employee wellness & resource programs
  • Employee recognition & rewards programs
  • Free meals
  • Eligible employees may qualify for tuition assistance and student loan forgiveness through state and federal assistance programs.

You will gain a diverse range of skills as a DSP that will help jump start careers in many different fields, including promotion opportunities at RSI, social services, human services, psychology, education, healthcare, physical and occupational therapy, communications, and much more.
What You'll do as a DSP:
As a DSP, you will help people with disabilities and mental illness live their best, most fulfilling lives. You will assist in a variety of day-to-day tasks based on the needs and goals of the people you are caring for. Duties may include medication administration, household duties, behavioral management, assistance with personal hygiene and medical cares, and community activities such as shopping, concerts, going out to eat, movies, fitness, outdoor recreation, and more. You will develop meaningful relationships and be part of a person-centered culture that values the people we support and team members.
Your schedule will typically include 4-8-hour shifts with hours scheduled during the week and every other weekend. We support people 24/7 and have a variety of shift times available.
For this position you will need:
  • To pass a post-offer background check
  • A valid driver's license and be able to pass an MVR check if working days or evenings

About RSI:
RSI has been working in communities in Minnesota since 1978 in home and community-based settings for people living with disabilities and mental illness, providing a range of services catered for individuals of all ages, identities, and abilities. We believe that all people, regardless of their disability, can live successfully in a community-based setting given the proper supports.
How to Apply:
You can apply online by visiting our employment website at www.rsi.jobs . You may also fill out a paper application at any of our office locations. Interviews are conducted over the phone, video chat, or in person.
If you require reasonable accommodation in completing an application, interviewing, or participating in the employee selection process, please direct your inquiries to our HR Department at (218) 727-2696 or info@residentialservices.org.
Learn more about RSI by visiting our website and liking us on Facebook.
Salary: $18.75-$19.25 per hour
RSI is a 2022-2025 Star Tribune Top Workplace in Minnesota!
Enhancing the lives of people with disabilities by providing innovative services that promote inclusion and self-determination.
RSI is an equal opportunity employer. Applicants will receive consideration for employment regardless of race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, disability, age, marital status, familial status, membership or activity in a local human rights commission, or status with regard to public assistance.
Keywords: DSP, HHA, PCA, advocate, adult foster care, behavioral aide, behavioral specialist, caregiver, community advisor, community support staff, companion, counseling, counselor, developmental disabilities, direct care, direct care worker, direct support professional, direct support staff, disabilities, disability, elderly, entry-level, group home, healthcare, home care, home health, homemaker, human services, independent living, mental health, person-centered, personal care attendant, personal cares, psychology, residential, residential coordinator, residential counselor, social services, sociology, special education, special needs, support services, supported living, therapy, treatment, youth, youth foster care
Department: Division
This is a part time awake overnight position