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Entry Level Chat Support Jobs (NOW HIRING)

Donato Technologies, Inc

IT Support Associate

Memphis, TN · On-site

$16.50 - $21.25/hr

Position: IT Support Associate (dedicated chat support) Requirement: Customer Service & entry level technical support. PRIMARY PURPOSE: To provide basic IT systems support to end users on a variety ...

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Entry Level Chat Support information

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How much do entry level chat support jobs pay per hour?

As of Jun 4, 2026, the average hourly pay for entry level chat support in the United States is $19.57, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.15 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Entry Level Chat Support representative, and why are they important?

To thrive as an Entry Level Chat Support representative, you need excellent written communication skills, basic computer literacy, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems and live chat software such as Zendesk or Intercom is typically required. Strong problem-solving abilities, patience, and a customer-focused attitude are valuable soft skills in this role. These skills ensure efficient, accurate, and empathetic support that enhances customer satisfaction and loyalty.

What are some typical challenges faced by entry level chat support representatives, and how can they effectively address them?

Entry level chat support representatives often encounter challenges such as managing multiple conversations simultaneously, handling difficult or frustrated customers, and quickly finding accurate information to resolve issues. To address these, it's important to develop strong time management and multitasking skills, stay calm and empathetic in customer interactions, and become familiar with the company’s knowledge base and resources. Regular feedback from supervisors and collaborating with more experienced team members can also help new representatives build confidence and continuously improve their performance.

What are entry level chat support jobs?

Entry level chat support jobs involve assisting customers through online chat platforms, helping them resolve issues, answer questions, or provide information about products and services. These roles typically require good communication skills, basic computer knowledge, and the ability to multitask. Entry level positions often offer on-the-job training, making them suitable for people new to customer service or the workforce. Chat support agents usually work for companies in industries like retail, technology, and finance, and may have flexible scheduling options.

What is the difference between Entry Level Chat Support vs Customer Service Representative?

AspectEntry Level Chat SupportCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma; communication skills
Work EnvironmentOnline, remote or call centerIn-person, call center, or remote
Industry UsageTech, e-commerce, service sectorsRetail, telecom, banking
Common Search IntentOnline support, chat jobs, remote customer serviceCustomer support, call center jobs

Entry Level Chat Support and Customer Service Representative roles share similarities in credentials and work environments, often serving as entry points in customer service industries. Chat support focuses on online communication, while customer service reps may handle calls or in-person interactions. Both roles require strong communication skills and are common in various sectors, making them popular search options for those seeking customer support jobs.

More about Entry Level Chat Support jobs
What cities are hiring for Entry Level Chat Support jobs? Cities with the most Entry Level Chat Support job openings:
What are the most commonly searched types of Chat Support jobs? The most popular types of Chat Support jobs are:
What states have the most Entry Level Chat Support jobs? States with the most job openings for Entry Level Chat Support jobs include:
What job categories do people searching Entry Level Chat Support jobs look for? The top searched job categories for Entry Level Chat Support jobs are:
Entry Level Chat Support jobs near you
Infographic showing various Entry Level Chat Support job openings in the United States as of May 2026, with employment types broken down into 75% Full Time, and 25% Contract. Highlights an 75% In-person, and 25% Remote job distribution, with an average salary of $40,699 per year, or $19.6 per hour.

Entry Level Chat Support

CannaSense Total Wellness

Warner Robins, GA • Remote

$16.75 - $22/hr

Full-time

Posted 9 days ago

Job description

divh2CannaSense Total Wellness/h2pCultivating Responsible Cannabis Use/ppCannaSense Total Wellness is currently training volunteers across the country to help man our chat support system. You do not have to be a computer guru, but you should be comfortable with a computer, have great internet connection and a few 2 hour blocks of free time. You can only qualify if you are in the collective./ph3Work From Home Office/h3pThis is a virtual work from home office position.

Warner Robins, Georgia is only the office location in charge of our volunteer program./ph3Scheduling Plan/h3pWe are training volunteers to sign in to our chat system and assist other patients. To keep things running smoothly, we need a scheduling structure./polli2 Hour dedicated Time Slots - Patients need your full attention./liliTime Slots Scheduled Weekly - update your availability weekly./liliYou are free to do more. But we schedule in 2 hour time slots./li/olpstrongNOTE:/strong We do not need a resume for this position./ppstrongALSO NOTE:/strong This is a required position for any candidate who wishes to apply for any other position with us in the future./p/div

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