ZipRecruiter

Log In

2

Entry Level Chat Support Jobs (NOW HIRING)

Donato Technologies, Inc

IT Support Associate

Memphis, TN · On-site

$16.50 - $21.25/hr

Position: IT Support Associate (dedicated chat support) Requirement: Customer Service & entry level technical support. PRIMARY PURPOSE: To provide basic IT systems support to end users on a variety ...

Orion

Platform Support Associate

Omaha, NE · On-site

$20.67 - $29.57/hr

Troubleshoot entry-level workflows, platform navigation issues, feature questions, and data-related ... professional support across chat, phone, and case channels * Expect to build foundational ...

next page

Showing results 1-20

All JobsChat Support JobsEntry Level Chat Support Jobs

Entry Level Chat Support information

See salary details

$10

$19

$28

How much do entry level chat support jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for entry level chat support in the United States is $19.57, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.15 per hour, depending on experience, location, and employer.

What are entry level chat support jobs?

Entry level chat support jobs involve assisting customers through online chat platforms, helping them resolve issues, answer questions, or provide information about products and services. These roles typically require good communication skills, basic computer knowledge, and the ability to multitask. Entry level positions often offer on-the-job training, making them suitable for people new to customer service or the workforce. Chat support agents usually work for companies in industries like retail, technology, and finance, and may have flexible scheduling options.

What are some typical challenges faced by entry level chat support representatives, and how can they effectively address them?

Entry level chat support representatives often encounter challenges such as managing multiple conversations simultaneously, handling difficult or frustrated customers, and quickly finding accurate information to resolve issues. To address these, it's important to develop strong time management and multitasking skills, stay calm and empathetic in customer interactions, and become familiar with the company’s knowledge base and resources. Regular feedback from supervisors and collaborating with more experienced team members can also help new representatives build confidence and continuously improve their performance.

What is the difference between Entry Level Chat Support vs Customer Service Representative?

AspectEntry Level Chat SupportCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma; communication skills
Work EnvironmentOnline, remote or call centerIn-person, call center, or remote
Industry UsageTech, e-commerce, service sectorsRetail, telecom, banking
Common Search IntentOnline support, chat jobs, remote customer serviceCustomer support, call center jobs

Entry Level Chat Support and Customer Service Representative roles share similarities in credentials and work environments, often serving as entry points in customer service industries. Chat support focuses on online communication, while customer service reps may handle calls or in-person interactions. Both roles require strong communication skills and are common in various sectors, making them popular search options for those seeking customer support jobs.

What are the key skills and qualifications needed to thrive as an Entry Level Chat Support representative, and why are they important?

To thrive as an Entry Level Chat Support representative, you need excellent written communication skills, basic computer literacy, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems and live chat software such as Zendesk or Intercom is typically required. Strong problem-solving abilities, patience, and a customer-focused attitude are valuable soft skills in this role. These skills ensure efficient, accurate, and empathetic support that enhances customer satisfaction and loyalty.
More about Entry Level Chat Support jobs
What cities are hiring for Entry Level Chat Support jobs? Cities with the most Entry Level Chat Support job openings:
What are the most commonly searched types of Chat Support jobs? The most popular types of Chat Support jobs are:
What states have the most Entry Level Chat Support jobs? States with the most job openings for Entry Level Chat Support jobs include:
What job categories do people searching Entry Level Chat Support jobs look for? The top searched job categories for Entry Level Chat Support jobs are:
Entry Level Chat Support jobs near you

Online Chat Specialist (Entry Level)

Life Church Victorvillle

New York, NY • Remote

$28 - $35/hr

Full-time

Posted 25 days ago

Job description

We are looking for a highly motivated and customer-oriented Online Chat Specialist to join our team. In this role, you will be responsible for providing outstanding support to customers through digital communication platforms. You will engage with customers, answer their questions, resolve issues, and ensure a positive experience across various digital channels.

Key Responsibilities:

  • Respond to customer inquiries via live chat, email, or other digital communication platforms in a timely and professional manner.
  • Resolve customer issues, concerns, and inquiries related to products, services, or account information.
  • Provide accurate product and service information, guiding customers through troubleshooting steps and solutions.
  • Follow up on customer inquiries to ensure issues are resolved and satisfaction is achieved.
  • Maintain a high level of customer satisfaction through prompt and courteous service.
  • Document and track all customer interactions in the company's CRM or support software.
  • Collaborate with other departments (e.g., sales, technical support, etc.) to escalate complex issues when needed.
  • Ensure that all communication complies with company policies and standards.
  • Contribute to the improvement of digital support processes, identifying trends or frequent issues and suggesting improvements.

Skills and Qualifications:

  • Proven experience in a customer service or support role, particularly in digital chat support.
  • Excellent written communication skills with the ability to convey information clearly and professionally.
  • Problem-solving skills to address customer concerns effectively and efficiently.
  • Ability to multi-task and manage time well in a fast-paced environment.
  • Proficient in using chat support software, CRM systems, and other digital tools.
  • Strong attention to detail and accuracy in entering customer information and tracking interactions.
  • Empathy and patience when interacting with customers.
  • Ability to work both independently and as part of a team.
  • Knowledge of company products and services or the willingness to learn.
  • Fluency in English (additional languages are a plus).

Preferred Qualifications:

  • Experience with LiveChat, Zendesk, Intercom, or similar digital support platforms.
  • Familiarity with social media and other customer service channels (e.g., Twitter, Facebook, etc.).
  • Knowledge of SEO best practices or digital marketing principles (optional but beneficial).

Work Environment:

  • Remote work opportunity, with flexibility in hours.
  • Full-time/Part-time positions available.
  • Competitive salary and benefits package.