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Entry Level Chat Support Jobs in Phoenix, AZ (NOW HIRING)

Collabera LLC

IT Support

Chandler, AZ · On-site

$22 - $23/hr

Job Title: Entry Level IT Support Location: Chandler, AZ 85224 Work Arrangement: Hybrid (4 day ... Provide first-line technical support to internal users through phone and live chat. * Troubleshoot ...

New

Collabera

IT Support

Chandler, AZ · On-site

$22 - $23/hr

Job Title: Entry Level IT Support Location: Chandler, AZ 85224 Work Arrangement: Hybrid (4 day ... live chat. Troubleshoot basic issues related to MS applications and proprietary systems. Manage ...

New

GPS Insight

Customer Experience Associate

Scottsdale, AZ · On-site

$16.75 - $22.25/hr

This role supports customers through phone, chat, and email, helping trouble shoot issues, answer ... Requirements * Entry-level candidates welcome * 1+ year of experience in customer service ...

Aleron

Service Coordinator

Phoenix, AZ · On-site

$28 - $33/hr

Support customer intake and service request routing, partnering closely with Customer Project ... The call or chat may be recorded so that our recruiting team can review it - they make all final ...

All JobsChat Support JobsEntry Level Chat Support JobsEntry Level Chat Support Jobs in Phoenix, AZ

Entry Level Chat Support information

See Phoenix, AZ salary details

$10

$19

$28

How much do entry level chat support jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for entry level chat support in Phoenix, AZ is $19.43, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $21.01 per hour, depending on experience, location, and employer.

What is an entry level chat support job?

Entry level chat support jobs involve assisting customers through online chat platforms, helping them resolve issues, answer questions, or provide information about products and services. These roles typically require good communication skills, basic computer knowledge, and the ability to multitask. Entry level positions often offer on-the-job training, making them suitable for people new to customer service or the workforce. Chat support agents usually work for companies in industries like retail, technology, and finance, and may have flexible scheduling options.

What are some typical challenges faced by entry level chat support representatives, and how can they effectively address them?

Entry level chat support representatives often encounter challenges such as managing multiple conversations simultaneously, handling difficult or frustrated customers, and quickly finding accurate information to resolve issues. To address these, it's important to develop strong time management and multitasking skills, stay calm and empathetic in customer interactions, and become familiar with the company’s knowledge base and resources. Regular feedback from supervisors and collaborating with more experienced team members can also help new representatives build confidence and continuously improve their performance.

What is the difference between Entry Level Chat Support vs Customer Service Representative?

AspectEntry Level Chat SupportCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma; communication skills
Work EnvironmentOnline, remote or call centerIn-person, call center, or remote
Industry UsageTech, e-commerce, service sectorsRetail, telecom, banking
Common Search IntentOnline support, chat jobs, remote customer serviceCustomer support, call center jobs

Entry Level Chat Support and Customer Service Representative roles share similarities in credentials and work environments, often serving as entry points in customer service industries. Chat support focuses on online communication, while customer service reps may handle calls or in-person interactions. Both roles require strong communication skills and are common in various sectors, making them popular search options for those seeking customer support jobs.

What are the key skills and qualifications needed to thrive as an entry level chat support representative, and why are they important?

To thrive as an Entry Level Chat Support representative, you need excellent written communication skills, basic computer literacy, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems and live chat software such as Zendesk or Intercom is typically required. Strong problem-solving abilities, patience, and a customer-focused attitude are valuable soft skills in this role. These skills ensure efficient, accurate, and empathetic support that enhances customer satisfaction and loyalty.

What are the most commonly searched types of Chat Support jobs in Phoenix, AZ?

The most popular types of Chat Support jobs in Phoenix, AZ are:

What are popular job titles related to Entry Level Chat Support jobs in Phoenix, AZ?

For Entry Level Chat Support jobs in Phoenix, AZ, the most frequently searched job titles are:

What job categories do people searching Entry Level Chat Support jobs in Phoenix, AZ look for?

The top searched job categories for Entry Level Chat Support jobs in Phoenix, AZ are:

What cities near Phoenix, AZ are hiring for Entry Level Chat Support jobs?

Cities near Phoenix, AZ with the most Entry Level Chat Support job openings:

Entry Level Chat Support jobs near you
Infographic showing various Entry Level Chat Support job openings in Phoenix, AZ as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $40,410 per year, or $19.4 per hour.

IT Support

Collabera LLC

Chandler, AZ • On-site

$22 - $23/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

Job description

Job Title: Entry Level IT Support


Location: Chandler, AZ 85224
Work Arrangement: Hybrid (4 day onsite in a week)
Client Industry: Banking/Finance
Duration: 18-24 Months Contract [Possibility of FTE conversion]
Schedule: Monday to Friday, 8 AM 5 PM EST


About the Role


We are hiring a Entry Level IT Support. This is a fantastic opportunity to work with one of the Fortune 10 companies in the U.S.


Key Responsibilities



  • Provide first-line technical support to internal users through phone and live chat.

  • Troubleshoot basic issues related to MS applications and proprietary systems.

  • Manage multiple live chats while maintaining a high level of customer service.

  • Identify, troubleshoot, and resolve basic technical issues within established guidelines.

  • Clearly document incidents, troubleshooting steps, and resolutions in support tickets.

  • Escalate unresolved issues to second-line support teams with accurate and detailed documentation.

  • Work closely with peers, technical Subject Matter Experts, and global support teams.

  • Prioritize multiple requests while maintaining service-level and quality expectations.


What We re Looking For



  • Entry level college/university grads.

  • Excellent Communication, Client Care / Customer Service skills.

  • Work well as a team and build relationships to the global partners.

  • Excellent organizational skills, with the ability to prioritize workload.

  • Ability to multitask and maintain focus on all areas of responsibility concurrently.

  • Ability to consistently meet or exceed performance targets and goals correlated with customer service and call/chat handling.

  • Able to work in a fast-paced environment.


Compensation


Hourly Rate: $22 $23 per hour
This range reflects base compensation and may vary based on location, market conditions, experience, and candidate qualifications.


Benefits:

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)


About Us


At Collabera, we don t just offer jobs we build careers. As a global leader in talent solutions, we provide opportunities to work with top organizations, cutting-edge technologies, and dynamic teams. Our culture thrives on innovation, collaboration, and a commitment to excellence. With continuous learning, career growth, and a people-first approach, we empower you to achieve your full potential. Join us and be part of a company that values passion, integrity, and making an impact.


Ready to Apply?


Apply now or reach out to Saurabh Bera at for more information. We look forward to speaking with you!

Apply