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Entry Level Chat Support Jobs in Michigan (NOW HIRING)

McDonald Companies

IT Support Technician

Saginaw, MI

$19 - $26.25/hr

Saginaw, MI Hours: Full-Time, Monday through Friday, 9AM to 6PM The Entry-Level IT Support ... chat, or in-person. * Install, configure, and troubleshoot hardware, software, and network ...

McDonald Companies

IT Support Technician

Saginaw, MI · On-site

$19 - $26.25/hr

Saginaw, MI Hours: Full-Time, Monday through Friday, 9AM to 6PM The Entry-Level IT Support ... chat, or in-person. * Install, configure, and troubleshoot hardware, software, and network ...

McDonald Companies

IT Support Technician

Saginaw, MI · On-site

$20 - $27.50/hr

Saginaw, MI Hours: Full-Time, Monday through Friday, 9AM to 6PM The Entry-Level IT Support ... chat, or in-person. * Install, configure, and troubleshoot hardware, software, and network ...

Lthc

Customer Care Advocate IA - DeWitt

Dewitt, MI

... web chat, off-phone work, and email concerning, but not limited to, contract benefits, claim ... Consistently demonstrates high standards of integrity by supporting the Lifetime Healthcare ...

All JobsChat Support JobsEntry Level Chat Support JobsEntry Level Chat Support Jobs in Michigan

Entry Level Chat Support information

See Michigan salary details

$8

$17

$24

How much do entry level chat support jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for entry level chat support in Michigan is $17.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $18.46 per hour, depending on experience, location, and employer.

What are entry level chat support jobs?

Entry level chat support jobs involve assisting customers through online chat platforms, helping them resolve issues, answer questions, or provide information about products and services. These roles typically require good communication skills, basic computer knowledge, and the ability to multitask. Entry level positions often offer on-the-job training, making them suitable for people new to customer service or the workforce. Chat support agents usually work for companies in industries like retail, technology, and finance, and may have flexible scheduling options.

What are some typical challenges faced by entry level chat support representatives, and how can they effectively address them?

Entry level chat support representatives often encounter challenges such as managing multiple conversations simultaneously, handling difficult or frustrated customers, and quickly finding accurate information to resolve issues. To address these, it's important to develop strong time management and multitasking skills, stay calm and empathetic in customer interactions, and become familiar with the company’s knowledge base and resources. Regular feedback from supervisors and collaborating with more experienced team members can also help new representatives build confidence and continuously improve their performance.

What is the difference between Entry Level Chat Support vs Customer Service Representative?

AspectEntry Level Chat SupportCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma; communication skills
Work EnvironmentOnline, remote or call centerIn-person, call center, or remote
Industry UsageTech, e-commerce, service sectorsRetail, telecom, banking
Common Search IntentOnline support, chat jobs, remote customer serviceCustomer support, call center jobs

Entry Level Chat Support and Customer Service Representative roles share similarities in credentials and work environments, often serving as entry points in customer service industries. Chat support focuses on online communication, while customer service reps may handle calls or in-person interactions. Both roles require strong communication skills and are common in various sectors, making them popular search options for those seeking customer support jobs.

What are the key skills and qualifications needed to thrive as an Entry Level Chat Support representative, and why are they important?

To thrive as an Entry Level Chat Support representative, you need excellent written communication skills, basic computer literacy, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems and live chat software such as Zendesk or Intercom is typically required. Strong problem-solving abilities, patience, and a customer-focused attitude are valuable soft skills in this role. These skills ensure efficient, accurate, and empathetic support that enhances customer satisfaction and loyalty.
What are the most commonly searched types of Chat Support jobs in Michigan? The most popular types of Chat Support jobs in Michigan are:
What are popular job titles related to Entry Level Chat Support jobs in Michigan? For Entry Level Chat Support jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Entry Level Chat Support jobs in Michigan look for? The top searched job categories for Entry Level Chat Support jobs in Michigan are:
What cities in Michigan are hiring for Entry Level Chat Support jobs? Cities in Michigan with the most Entry Level Chat Support job openings:
Entry Level Chat Support jobs near you
Infographic showing various Entry Level Chat Support job openings in Michigan as of July 2026, with employment types broken down into 60% Full Time, and 40% Part Time. Highlights an 80% In-person, and 20% Remote job distribution, with an average salary of $35,473 per year, or $17.1 per hour.
IT Support Technician

IT Support Technician

McDonald Companies

Saginaw, MI

$19 - $26.25/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 10 days ago

Job description

About Our Company:

At McDonald Auto Group, we’re committed to empowering growth and innovation. We work with a team of talented, motivated individuals who share our passion for efficiency and excellence. As a forward-thinking company, we prioritize a positive workplace culture and opportunities for career advancement, making McDonald Auto Group a place where you can truly thrive.

Location: Saginaw, MI 

Hours: Full-Time, Monday through Friday, 9AM to 6PM

Job Description

The Entry-Level IT Support Technician provides first-level technical assistance and support to end-users, resolves hardware, software, and network issues, and helps maintain IT systems and infrastructure. This role is crucial for ensuring the smooth and efficient operation of our computer systems and for helping employees and clients with their technical needs. 

Key Responsibilities:

  • Serve as the primary point of contact for IT support requests, responding to issues via phone, email, chat, or in-person.
  • Install, configure, and troubleshoot hardware, software, and network components.
  • Diagnose and resolve technical problems for users, including fixing error messages, resetting passwords, and assisting with software and hardware glitches.
  • Perform routine maintenance on networks and computer systems.
  • Document all support requests and resolutions in detail.
  • Assist in the onboarding of new employees with their IT setup.
  • Help educate users on best practices for computer usage and security. 

Required Skills and Qualifications:

  • Experience with or knowledge of various software including Windows 11 and Microsoft 365.
  • Basic understanding of networking concepts and issues.
  • Strong problem solving and analytical skills.
  • Excellent customer service and interpersonal communication skills.
  • Ability to work independently and as part of a team. 
  • High school diploma or equivalent; Associate or Bachelor’s degree with IT focus preferred.

Company Benefits

  • Health, Dental and Vision Insurance
  • Paid Time Off (PTO)
  • 401k

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