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Saas Support Jobs in Michigan (NOW HIRING)

Sygnetics, Inc

Be Seen First

SaaS Sales Representative

Auburn Hills, MI · On-site

SaaS Sales Representative About Us: Our client is a dynamic and growing software company based in ... Collaborate cross-functionally with marketing, product, and support teams to ensure client ...

New

FastTek

SaaS Platform Administrator

Pontiac, MI · On-site

SaaS Platform Administrator #1058023 * We are seeking an experienced SaaS Platform Administrator ... and support of our Salesforce environment. * This role oversees the platform's reliability ...

V2Soft

SaaS Platform Administrator

Pontiac, MI · On-site

The company is seeking an experienced SaaS Platform Administrator to manage the daily ... The role involves providing advanced user support and driving enhancements across departments ...

Socket.dev

Project Engagement Manager - SaaS

Coloma, MI · On-site

$90 - $150/hr

Supports executive briefings, status reporting, and change management throughout engagements ... Experience in SaaS, technology, or enterprise delivery environments preferred * PMP, CSM, or other ...

Firebolt Group Inc

IT Support Specialist

Wixom, MI · On-site

$50/hr

SaaS Account Administration: Under the direction of the Senior Systems Engineer, manage user accounts, licenses, and permissions across the SaaS platforms that support our business operations.

TEKsystems

Technical Support Specialist

Petoskey, MI

$18 - $21/hr

Support business applications, SaaS tools, and collaboration platforms * Troubleshoot and support MDM solutions * Maintain and support standard and custom system images * Assist with server ...

TEKsystems

Technical Support Specialist

Petoskey, MI

$18 - $21/hr

Support business applications, SaaS tools, and collaboration platforms * Troubleshoot and support MDM solutions * Maintain and support standard and custom system images * Assist with server ...

710 Labs

IT Support Specialist

River Rouge, MI

$55K - $65K/yr

As an IT Support Specialist, you will be responsible for providing technical support for the ... Experience administering SaaS applications like Google Workspace, Microsoft 365, Slack, and ...

InvestNext

Product Support Specialist

Detroit, MI · On-site +1

$60K - $70K/yr

Have 2+ years of customer support experience in a SaaS environment * Excel at communicating effectively across various channels, including chat, email, phone, and video calls. * Thrive in ...

Kiongroup

CMMS Sales Specialist

Holland, MI · On-site

$75K - $130K/yr

... SaaS solution. * Build and maintain strong, long-term relationships with clients by providing excellent customer service and support. * Develop proposals, negotiate contract terms, and close deals.

Kiongroup

CMMS Sales Specialist

Holland, MI · On-site

$75K - $130K/yr

... SaaS solution. * Build and maintain strong, long-term relationships with clients by providing excellent customer service and support. * Develop proposals, negotiate contract terms, and close deals.

Kiongroup

CMMS Sales Specialist

Grand Rapids, MI · On-site

$75K - $130K/yr

... SaaS solution. * Build and maintain strong, long-term relationships with clients by providing excellent customer service and support. * Develop proposals, negotiate contract terms, and close deals.

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How much do saas support jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for saas support in Michigan is $16.20, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $17.79 per hour, depending on experience, location, and employer.

What are some typical challenges faced in a SaaS Support role, and how are they addressed?

SaaS Support professionals often encounter challenges such as troubleshooting complex software issues for users with varying technical skills, managing high volumes of support requests, and keeping up with frequent software updates. To address these, they rely on strong communication to explain solutions clearly, utilize detailed knowledge bases, and collaborate with product or engineering teams for advanced problem-solving. Many teams also prioritize ongoing training and use workflow tools to efficiently manage and prioritize support tickets. This dynamic environment helps team members continuously develop their technical expertise while delivering high-quality service to customers.

What is a SaaS Support?

A SaaS Support job involves assisting customers with technical issues, troubleshooting software problems, and ensuring users can effectively utilize a cloud-based application. Support specialists typically handle inquiries through chat, email, or phone, addressing concerns such as account setup, feature usage, and error resolution. They work closely with development teams to report bugs and suggest improvements. Strong communication, problem-solving, and technical skills are essential for success in this role.

What are the key skills and qualifications needed to thrive in SaaS Support?

To thrive as a SaaS Support professional, you need a solid understanding of software applications, troubleshooting, and customer service, usually backed by experience in technical support or IT. Familiarity with ticketing systems like Zendesk or Freshdesk, CRM platforms, and knowledge base tools is commonly required, while certifications such as CompTIA ITF+ or relevant product certifications are a plus. Strong communication, patience, and problem-solving abilities are critical soft skills for effectively assisting customers and collaborating with internal teams. These skills enable swift issue resolution, customer satisfaction, and seamless adoption of SaaS solutions.

What are the most commonly searched types of Saas Support jobs in Michigan? The most popular types of Saas Support jobs in Michigan are:
What are popular job titles related to Saas Support jobs in Michigan? For Saas Support jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Saas Support jobs in Michigan look for? The top searched job categories for Saas Support jobs in Michigan are:
Saas Support jobs near you
Infographic showing various Saas Support job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, 1% Temporary, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $33,705 per year, or $16.2 per hour.

SaaS Sales Representative

Sygnetics, Inc

Auburn Hills, MI • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

New

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Job description

SaaS Sales Representative

 

About Us:
Our client is a dynamic and growing software company based in Auburn Hills, Michigan, dedicated to delivering innovative solutions that empower enterprises to thrive. Their technology helps clients optimize operations, increase profitability, and scale efficiently. We are seeking a high-performing SaaS Sales Representative to join their on-site team and drive new business growth.

 

Position Overview:
As a SaaS Sales Rep, you will be a HUNTER identifying, developing, and closing new business opportunities. Role will expand to include account management as the customer base grows. You will be expected to leverage your proven track record in software sales to achieve ambitious targets and help expand our footprint in the market. This is a ground-floor opportunity with a late-stage startup primed for rapid growth.

 

Key Responsibilities:

  • Identify, qualify, and close new software sales opportunities to meet and exceed annual revenue goals.
  • Develop and execute a strategic sales plan to generate new leads and expand the customer base.
  • Build strong relationships with prospective and existing clients through consultative selling techniques.
  • Deliver compelling presentations, product demonstrations, and proposals tailored to client needs.
  • Negotiate contract terms and pricing, navigating complex sales cycles to successful close.
  • Collaborate cross-functionally with marketing, product, and support teams to ensure client satisfaction and retention.
  • Keep accurate records of sales activities, pipeline status, and customer interactions using CRM tools.

 

Required Qualifications:

  • Bachelor’s degree from an accredited college or university.
  • Minimum of 7 years of proven success in B2B software sales.
  • Demonstrated history of achieving or exceeding $1 million+ in annual ARR (Annual Recurring Revenue) sales.
  • Experience working in a startup.
  • Excellent communication, negotiation, and presentation skills.
  • Ability to manage long sales cycles and close high-value deals.
  • Self-motivated, driven, and results-oriented, with a passion for helping clients succeed.
  • Strong problem-solving skills and the ability to adapt to a fast-paced, evolving environment.

 

What Our Client Offers:

  • Competitive base salary plus commission and performance incentives.
  • Comprehensive benefits package including health, dental, and vision coverage.
  • 401(k) plan with company match.
  • Collaborative, supportive, and energetic team culture.
  • Professional growth and advancement opportunities.
Sygnetics logo

About Sygnetics

Sourced by ZipRecruiter

Industry

Professional, scientific, and technical services

Company size

1 - 10 Employees

Headquarters location

Auburn Hills, MI, US

Year founded

1985

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