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Saas Support Jobs in Michigan (NOW HIRING)

RevSpring, Inc.

Financial Analyst

Livonia, MI · On-site

... support analysis across the income statement, balance sheet, and cash flow statement. * Develop, maintain, and analyze key SaaS and subscription metrics, including ARR, MRR, churn, CAC, LTV, and net ...

RXinsider LTD.

Financial Analyst

Livonia, MI · On-site

$70 - $100/hr

... support analysis across the income statement, balance sheet, and cash flow statement. * Develop, maintain, and analyze key SaaS and subscription metrics, including ARR, MRR, churn, CAC, LTV, and net ...

RidenRoll

Limo Owner-Operators

Detroit, MI · On-site

We also provide SaaS and Employer Support Services. Schedules & Benefits: Enjoy a flexible schedule, drive whenever you choose, be your boss, and set your hours. With RidenRoll's SaaS Employer ...

Level Data LLC

Customer Success Manager

Kalamazoo, MI · On-site

$80K - $85K/yr

... SaaS) company. You can strategize with internal teams to proactively support and anticipate customer needs and potential issues to help build resources and awareness with end users and maintain and ...

Site Technologies

Director, Finance & Strategy

Detroit, MI · On-site

$135K - $210K/yr

... support * Lead the monthly close cadence in partnership with our accounting team, owning the ... Build out our SaaS Dashboard: ARR/ACV cohorts, GRR/NRR, CAC, LTV, gross margin by segment, Rule of ...

Cummins

Manager, Data Posture Monitoring

Troy, MI

Develop the architecture for DPM coverage across endpoint, email, Microsoft 365, cloud, SaaS, CASB ... Build a scalable operating model to support global monitoring, investigation, escalation, and data ...

Cummins

Manager, Data Posture Monitoring

Troy, MI

Develop the architecture for DPM coverage across endpoint, email, Microsoft 365, cloud, SaaS, CASB ... Build a scalable operating model to support global monitoring, investigation, escalation, and data ...

Cummins

Manager, Data Posture Monitoring

Troy, MI

Develop the architecture for DPM coverage across endpoint, email, Microsoft 365, cloud, SaaS, CASB ... Build a scalable operating model to support global monitoring, investigation, escalation, and data ...

Cummins

Manager, Data Posture Monitoring

Troy, MI

Develop the architecture for DPM coverage across endpoint, email, Microsoft 365, cloud, SaaS, CASB ... Build a scalable operating model to support global monitoring, investigation, escalation, and data ...

Cummins

Manager, Data Posture Monitoring

Troy, MI

Develop the architecture for DPM coverage across endpoint, email, Microsoft 365, cloud, SaaS, CASB ... Build a scalable operating model to support global monitoring, investigation, escalation, and data ...

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How much do saas support jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for saas support in Michigan is $16.20, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $17.79 per hour, depending on experience, location, and employer.

What is a SaaS Support?

A SaaS Support job involves assisting customers with technical issues, troubleshooting software problems, and ensuring users can effectively utilize a cloud-based application. Support specialists typically handle inquiries through chat, email, or phone, addressing concerns such as account setup, feature usage, and error resolution. They work closely with development teams to report bugs and suggest improvements. Strong communication, problem-solving, and technical skills are essential for success in this role.

What are the key skills and qualifications needed to thrive in SaaS Support?

To thrive as a SaaS Support professional, you need a solid understanding of software applications, troubleshooting, and customer service, usually backed by experience in technical support or IT. Familiarity with ticketing systems like Zendesk or Freshdesk, CRM platforms, and knowledge base tools is commonly required, while certifications such as CompTIA ITF+ or relevant product certifications are a plus. Strong communication, patience, and problem-solving abilities are critical soft skills for effectively assisting customers and collaborating with internal teams. These skills enable swift issue resolution, customer satisfaction, and seamless adoption of SaaS solutions.

What are some typical challenges faced in a SaaS Support role, and how are they addressed?

SaaS Support professionals often encounter challenges such as troubleshooting complex software issues for users with varying technical skills, managing high volumes of support requests, and keeping up with frequent software updates. To address these, they rely on strong communication to explain solutions clearly, utilize detailed knowledge bases, and collaborate with product or engineering teams for advanced problem-solving. Many teams also prioritize ongoing training and use workflow tools to efficiently manage and prioritize support tickets. This dynamic environment helps team members continuously develop their technical expertise while delivering high-quality service to customers.

What are the most commonly searched types of Saas Support jobs in Michigan?

The most popular types of Saas Support jobs in Michigan are:

What are popular job titles related to Saas Support jobs in Michigan?

For Saas Support jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Saas Support jobs in Michigan look for?

The top searched job categories for Saas Support jobs in Michigan are:

Saas Support jobs near you
Infographic showing various Saas Support job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 22% Part Time, 2% Temporary, 5% Contract, and 1% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $33,705 per year, or $16.2 per hour.

Financial Analyst

RevSpring, Inc.

Livonia, MI • On-site

Full-time

Re-posted yesterday

Job description

Job Title: Financial Analyst
Overview
RevSpring is seeking a highly motivated and detail-oriented Financial Analyst to join our dynamic Finance team. This role supports financial planning, forecasting, reporting, and business performance analysis across the organization. The ideal candidate is an analytical self-starter with strong modeling skills, familiarity with SaaS business metrics, and the interpersonal skills needed to collaborate effectively with cross-functional teams. This individual will also be encouraged to leverage AI tools and modern planning platforms to improve efficiency, reporting quality, and financial insight.
This role is critical in providing financial planning, analysis, and reporting to support key business decisions and strategic growth initiatives.
Key Responsibilities
  • Prepare and deliver accurate and timely monthly and quarterly financial reporting, variance analysis, and business insights to management.
  • Support the annual budget, monthly and quarterly forecast, and long-range planning processes.
  • Build and maintain financial models, including forecasting models, scenario analyses, and operating models that support analysis across the income statement, balance sheet, and cash flow statement.
  • Develop, maintain, and analyze key SaaS and subscription metrics, including ARR, MRR, churn, CAC, LTV, and net retention, to provide insight into business performance and trends.
  • Partner with department leaders and cross-functional teams to support budgeting, forecasting, expense management, and operational decision-making.
  • Act as a finance business partner to assigned functions, providing ad hoc analysis, reporting, and financial guidance to help manage budgets and improve operational efficiency.
  • Assist in preparing monthly, quarterly, and ad hoc financial reports and presentations for senior management and the Board of Directors.
  • Analyze actual results against budget, forecast, and prior periods, and identify key variances, risks, and opportunities.
  • Support resource planning, investment analysis, and business case development for operational and strategic initiatives.
  • Leverage AI-enabled tools such as ChatGPT, Claude, or similar technologies to improve the speed, quality, and scalability of analysis, reporting, commentary, and planning support.
  • Utilize modern FP&A and planning tools such as Anaplan, Pigment, Vena, NetSuite Planning, NSPB, Adaptive Planning, or similar platforms to support forecasting, reporting, workflow efficiency, and scenario modeling.
  • Identify and help implement improvements in financial processes, reporting methodologies, planning capabilities, automation, and data integrity.
  • Complete special projects and ad hoc analyses as assigned by finance leadership.

Required Qualifications & Skills
Technical Expertise
  • 2+ years of experience in FP&A, financial analysis, corporate finance, investment banking, or related finance roles.
  • Experience with budgeting, forecasting, management reporting, and variance analysis.
  • Strong financial modeling skills, with the ability to build and maintain detailed forecasting and operating models and a solid understanding of how business activity impacts the income statement, balance sheet, and cash flow statement.
  • Familiarity with SaaS metrics and reporting concepts, including recurring revenue, retention, and customer economics.
  • Advanced Excel skills, including pivot tables, lookup functions, and complex formulas.
  • Experience with ERP systems, financial reporting tools, and budgeting or planning software preferred.

AI and Systems Capabilities
  • Interest in and practical experience using AI tools such as ChatGPT, Claude, or similar technologies to improve productivity, reporting, analysis, and decision support.
  • Exposure to planning and performance management platforms such as Anaplan, Pigment, Vena, NetSuite Planning, NSPB, Adaptive Planning, or similar tools is preferred.

Professional Competencies
  • Strong analytical and problem-solving skills.
  • Exceptional attention to detail and commitment to accuracy.
  • Self-starter with the ability to take ownership of work and manage multiple priorities effectively.
  • Strong verbal and written communication skills.
  • Strong interpersonal skills and ability to work collaboratively with cross-functional teams.
  • Ability to explain financial information clearly and effectively to non-finance stakeholders.
  • Organized and able to meet deadlines in a fast-paced environment.
  • Willingness and ability to learn quickly, adapt, and continuously improve.
  • Professionalism and confidence to participate in and help lead productive meetings and discussions.

Education
Bachelor's degree in Finance, Accounting, Economics, Business, or a related field.
Preferred Qualifications
  • Experience in a technology, software, or SaaS company.
  • Experience with modern FP&A platforms and financial planning tools.
  • Exposure to board reporting, executive presentation materials, or business case development.

Supervision
No
Certifications
N/A
Language Skills:
Ability to read, analyze, and interpret business documents, financial reports, and industry publications. Ability to write reports, business correspondence, and presentations. Ability to effectively present information and respond to questions from internal stakeholders and leadership.
Physical Capabilities: Standard categories
The physical capabilities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals

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