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Remote Salesforce Support Jobs in Michigan (NOW HIRING)

InvestNext

Product Support Specialist

Detroit, MI · On-site +1

$60K - $70K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Product Support Specialist - Remote US or Canada As the face of our brand and the first-line ... Salesforce * Intercom * Asana * G-Suite * Atlassian (Jira & Confluence) * Slack Metrics That Matter

McQuade Organization

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

In this role, you'll support clients in understanding their benefit options and ensure they receive ... Salesforce, Ease, Gusto) -Self-motivated and able to work independently in a remote setting ...

McQuade Organization

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

In this role, you'll support clients in understanding their benefit options and ensure they receive ... Salesforce, Ease, Gusto) -Self-motivated and able to work independently in a remote setting ...

McQuade Organization

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

In this role, you'll support clients in understanding their benefit options and ensure they receive ... Salesforce, Ease, Gusto) -Self-motivated and able to work independently in a remote setting ...

McQuade Organization

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

In this role, you'll support clients in understanding their benefit options and ensure they receive ... Salesforce, Ease, Gusto) -Self-motivated and able to work independently in a remote setting ...

McQuade Organization

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

In this role, you'll support clients in understanding their benefit options and ensure they receive ... Salesforce, Ease, Gusto) -Self-motivated and able to work independently in a remote setting ...

McQuade Organization

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

In this role, you'll support clients in understanding their benefit options and ensure they receive ... Salesforce, Ease, Gusto) -Self-motivated and able to work independently in a remote setting ...

McQuade Organization

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

In this role, you'll support clients in understanding their benefit options and ensure they receive ... Salesforce, Ease, Gusto) -Self-motivated and able to work independently in a remote setting ...

McQuade Organization

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

In this role, you'll support clients in understanding their benefit options and ensure they receive ... Salesforce, Ease, Gusto) -Self-motivated and able to work independently in a remote setting ...

McQuade Organization

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

In this role, you'll support clients in understanding their benefit options and ensure they receive ... Salesforce, Ease, Gusto) -Self-motivated and able to work independently in a remote setting ...

McQuade Organization

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

In this role, you'll support clients in understanding their benefit options and ensure they receive ... Salesforce, Ease, Gusto) -Self-motivated and able to work independently in a remote setting ...

McQuade Organization

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

In this role, you'll support clients in understanding their benefit options and ensure they receive ... Salesforce, Ease, Gusto) -Self-motivated and able to work independently in a remote setting ...

McQuade Organization

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

In this role, you'll support clients in understanding their benefit options and ensure they receive ... Salesforce, Ease, Gusto) -Self-motivated and able to work independently in a remote setting ...

CVS Health

Senior Project Manager Meritain TPA

Lansing, MI · On-site +1

$67K - $199K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Position may sit anywhere in the US and may be either remote or hybrid depending on candidate ... We are seeking a highly experienced and strategicSenior Salesforce Project Managerto lead the ...

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All JobsSalesforce Support JobsRemote Salesforce Support JobsRemote Salesforce Support Jobs in Michigan

Remote Salesforce Support information

What is Remote Salesforce Support?

Remote Salesforce Support refers to professional assistance provided by experts to help organizations manage, troubleshoot, and optimize their Salesforce platform from a remote location. These support specialists resolve technical issues, customize Salesforce features, and provide guidance on best practices without needing to be physically present at the client's office. This service can include user training, integration help, system updates, and ongoing maintenance to ensure Salesforce runs smoothly and efficiently for the business.

What are the key skills and qualifications needed to thrive as a remote Salesforce Support professional, and why are they important?

To thrive as a Remote Salesforce Support professional, you need a strong understanding of Salesforce CRM platforms, troubleshooting skills, and familiarity with business processes, often backed by Salesforce certifications such as Salesforce Administrator (ADM 201). Expertise in Salesforce Service Cloud, Lightning Experience, case management tools, and remote support software is typically required. Excellent communication, problem-solving abilities, and customer service orientation are critical soft skills for success in this role. These competencies ensure timely resolution of client issues, high user satisfaction, and effective remote collaboration.

What are some common challenges faced by professionals in a remote Salesforce Support role, and how can they be addressed?

Remote Salesforce Support professionals often encounter challenges such as troubleshooting complex user issues without direct physical access to users’ devices, managing multiple support requests simultaneously, and staying updated on frequent Salesforce updates and features. To address these challenges, it’s helpful to maintain strong communication with users through clear documentation and regular check-ins, leverage screen sharing and remote access tools for efficient problem-solving, and participate in ongoing Salesforce training or certification programs. Collaboration with other IT and Salesforce teams is also crucial for resolving escalated issues and sharing best practices.

What is the difference between Remote Salesforce Support vs Remote Salesforce Administrator?

AspectRemote Salesforce SupportRemote Salesforce Administrator
CertificationsSalesforce Support certifications, basic admin skillsSalesforce Admin Certification, advanced admin skills
Work EnvironmentCustomer support, troubleshooting, issue resolutionSystem configuration, user management, process automation
Employer & Industry UsageCustomer service teams, CRM support providersInternal companies, CRM management teams
Common Search/ComparisonYesYes

Remote Salesforce Support primarily focuses on assisting users with issues and troubleshooting within Salesforce, requiring support certifications and customer service skills. In contrast, Remote Salesforce Administrators handle system configuration, user management, and automation tasks, often holding Salesforce Admin certifications. While both roles work remotely and within the Salesforce ecosystem, Support roles emphasize problem-solving and user assistance, whereas Administrator roles involve system setup and maintenance.

What are the most commonly searched types of Salesforce Support jobs in Michigan?

The most popular types of Salesforce Support jobs in Michigan are:

What are popular job titles related to Remote Salesforce Support jobs in Michigan?

For Remote Salesforce Support jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Remote Salesforce Support jobs in Michigan look for?

The top searched job categories for Remote Salesforce Support jobs in Michigan are:

What cities in Michigan are hiring for Remote Salesforce Support jobs?

Cities in Michigan with the most Remote Salesforce Support job openings:

Remote Salesforce Support jobs near you
Infographic showing various Remote Salesforce Support job openings in Michigan as of July 2026, with employment types broken down into 85% Full Time, 11% Part Time, and 4% Contract. Highlights an 60% Physical, 3% Hybrid, and 37% Remote job distribution.

Product Support Specialist

InvestNext

Detroit, MI • On-site, Remote

$60K - $70K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 17 days ago

Job description

About InvestNext
Simplifying real estate investment, amplifying opportunity, built to scale.
At InvestNext, we're building a connected real estate investment management platform that gives GPs and Investor Relations teams the essential tools to cultivate strong investor relationships, reduce administrative expenses, and grow portfolios.
Inspired by our Detroit roots, we're democratizing real estate investing for all, andreshaping the future with the same grit and bold vision that has driven Detroit's resurgence. For us, democratizing real estate investing is more than just a mission-it's a movement. We're creating accessible pathways for everyone to engage in wealth-building opportunities, transforming how people invest and secure their futures.
A mission focused on real transformation. We're building a diverse team that's passionate about our culture, our product, and our purpose. Joining us isn't just about a job-it's about aligning with a movement that combines professional growth with genuine community change. Here, you're not just building a career; you're helping redefine the future of real estate investing.
Product Support Specialist - Remote US or Canada
As the face of our brand and the first-line support for our customers, you will become an expert on our customers in the real estate industry and on the quickly developing InvestNext suite of products and services. A willingness to troubleshoot ambiguous issues, an ability to connect empathetically, and adaptability to a growing business are a must for this position. As part of a growing company, you will be expected to take ownership of your work and have opportunities to help shape the team, product, and company.
Who We Are
The Product Support team at InvestNext is a passionate, driven group committed to delivering exceptional customer support. We take pride in helping our customers succeed, constantly seeking opportunities to learn, grow, and enhance both our skills and the customer experience. As a team, we wear many hats, adapt to challenges, and collaborate to improve our processes and software. Beyond work, we enjoy lively brainstorming sessions, sharing our hobbies, and bonding over our love for animals and plants. We celebrate our unique perspectives while appreciating what brings us together, fostering a supportive and dynamic team culture.
In this role, you will
  • Monitor the support inbox and optimize workflows to drive down response time
  • Communicate with customers via phone, email, chat, and video calls, determining the best method based on their needs
  • Own CSAT scores, connecting with unsatisfied customers to provide a solution
  • Monitor and own incoming customer reviews, following up where needed to improve a customer's experience
  • Join the team stand-up to touch base and share priorities and any roadblocks.
  • Troubleshoot issues that users experience and provide recommended solutions to the product development team
  • Assist new customers with their transition onto the platform, including training and coaching
  • Monitor self-serve customer resources (support articles and videos) to ensure they are in tiptop shape
  • Assist with testing newly released features and developing training materials to help promote usage across customers

If you're right for this role, you
  • Have 2+ years of customer support experience in a SaaS environment
  • Excel at communicating effectively across various channels, including chat, email, phone, and video calls.
  • Thrive in troubleshooting ambiguous or complex issues, leveraging your analytical and problem-solving skills to find solutions.
  • Are proficient in support tools and platforms like Zendesk, Intercom, Salesforce, or similar systems, and can effectively manage workflows to improve response times.
  • Are self-motivated and eager to learn, quickly adapting to new tools, technologies, and the evolving demands of a growing company.

Our Tech Stack
  • Salesforce
  • Intercom
  • Asana
  • G-Suite
  • Atlassian (Jira & Confluence)
  • Slack

Metrics That Matter
  • CSAT
  • First Response Time
  • Time to Close
  • Quality %

Compensation
We're committed to paying fairly and competitively and utilize market data as a starting point when developing total compensation for all roles. We consider skill requirements, role responsibilities, pay equity, and our company's sustainability to develop our standardized salary bands across the company.
Benefits
  • Fully remote work, within the US and Canada
  • Robust 99% employer-paid medical, dental, and vision insurance
  • 401k with 100% employer match, up to 4% of your annual salary
  • Generous monthly allowance to support your wellness and remote work
  • Uncapped paid time off, with a required minimum to support our team's work-life balance and help avoid burnout
  • 11 company-wide holidays per year
  • 16 weeks of paid parental leave
  • Travel to spend time with the team, including company-wide offsites
  • Laptop of choice

Salary
In addition to our robust benefits, the salary for this role is determined with the consideration of experience and role expectations, in alignment with our salary bands. The salary for this mid level Product Support Specialist role ranges from $60,000 to $70,000 per year for this role.
Equity Grant
As a reflection of our core principle See it, Own it, we believe ownership empowers folks to do their best work and be fulfilled with real outcomes. All employees receive an equity grant in alignment with standardized allocations to remove bias in our grant process.

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