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Remote Helpline Jobs in Michigan (NOW HIRING)

Common Ground

988 Crisis Specialist

Pontiac, MI · On-site +1

$21/hr

The ideal Crisis Specialist is a strong, self-driven, dedicated individual who works fully remote ... Login to helpline applications * Respond to incoming contacts of varying crisis nature.

Common Ground

988 Crisis Specialist

Pontiac, MI · On-site +1

$21/hr

The ideal Crisis Specialist is a strong, self-driven, dedicated individual who works fully remote ... Login to helpline applications * Respond to incoming contacts of varying crisis nature.

All JobsHelpline JobsRemote Helpline JobsRemote Helpline Jobs in Michigan

Remote Helpline information

See Michigan salary details

$16.7K

$61.2K

$142.3K

How much do remote helpline jobs pay per year?

As of Aug 31, 2026, the average yearly pay for remote helpline in Michigan is $61,214.00, according to ZipRecruiter salary data. Most workers in this role earn between $31,614.00 and $79,035.00 per year, depending on experience, location, and employer.

What is a remote helpline?

A Remote Helpline job involves providing assistance, support, or guidance to customers, clients, or employees over the phone, chat, or email from a remote location. Responsibilities may include answering inquiries, troubleshooting issues, and offering emotional support depending on the industry. This role often requires strong communication skills, active listening, and problem-solving abilities. It is commonly found in customer service, technical support, healthcare, and counseling fields.

What are the key skills and qualifications needed to thrive in the remote helpline position?

To thrive as a Remote Helpline representative, you need excellent communication skills, active listening abilities, and a high school diploma or equivalent, with many employers preferring some customer service experience. Familiarity with call center software, CRM systems, and standard office technology is often required, and some roles may ask for certifications in crisis intervention or mental health first aid. Patience, empathy, and the ability to remain calm under pressure are essential soft skills that set top performers apart. These skills are vital for providing effective, compassionate assistance to callers and maintaining a positive experience even in challenging situations.

What are some typical challenges faced by remote helpline representatives, and how are they supported in overcoming them?

Remote Helpline representatives often handle high call volumes and interact with individuals experiencing stress, frustration, or crisis, which can be emotionally demanding. Many employers provide comprehensive training, regular supervision, and access to resources such as on-call supervisors or mental health support to help staff manage these challenges. Additionally, teams typically meet virtually for debriefings and peer support, fostering a sense of connection despite working remotely. These systems ensure representatives feel supported and are able to deliver high-quality, empathetic service to those in need.

What are popular job titles related to Remote Helpline jobs in Michigan?

For Remote Helpline jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Remote Helpline jobs in Michigan look for?

The top searched job categories for Remote Helpline jobs in Michigan are:

What cities in Michigan are hiring for Remote Helpline jobs?

Cities in Michigan with the most Remote Helpline job openings:

Remote Helpline jobs near you
Infographic showing various Remote Helpline job openings in Michigan as of August 2026, with employment types broken down into 64% Full Time, 23% Part Time, and 13% Contract. Highlights an 100% Remote job distribution, with an average salary of $61,214 per year, or $29.4 per hour.

988 Crisis Specialist

Common Ground

Pontiac, MI • On-site, Remote

$21/hr

Full-time

PTO

Posted 25 days ago

Job description

Job Title: 988 Crisis Specialist

Base Pay: $21 hourly + shift differentials

Various Full-Time & Part-Time Shifts Available

About you:

The ideal Crisis Specialist is a strong, self-driven, dedicated individual who works fully remote helping individuals in crisis. If you are self-disciplined to work from home and wish to serve those in crisis, we invite you to apply!

About us:

Common Ground is one of the top-ten crisis intervention organizations in the country. For over 50 years we have been helping people move from crisis to hope. At Common Ground, we help individuals and families who are experiencing crises of any kind, from suicide to substance use, human trafficking, mental illness and more.

Day in the Life

  • Provide crisis support to individuals contacting the National Suicide Prevention helpline and 988 helpline
    • Login to helpline applications
    • Respond to incoming contacts of varying crisis nature. Communication may include calls, text, and/or chat
    • Offer information on available resources like homeless shelters, food pantries, mental health services, substance use treatment facilities, etc.
    • Employ de-escalation techniques to assist individuals in crisis
    • Coordinate with EMS or police to complete active rescue as needed
    • Communicate effectively with individuals in real time while simultaneously documenting the interaction accurately in required systems.
    • Conduct follow-ups to ensure successful access to services
    • Collaborate with Shift Supervisors and other crisis line staff to provide or receive support
    • Maintain high level confidentiality while performing all duties
    • Uphold strict confidentiality in all tasks performed

What you need to apply

    • High School Diploma or GED equivalent
    • 6 months of work or volunteer experience in a mental health/crisis services field, or equivalent education/training
    • At-home high speed internet on a private network
    • A private, HIPAA compliant, dedicated office space

What makes us different

    • Non-Profit mission-driven, person-focused environment
    • 100-hour Crisis Intervention training
    • Opportunity for professional growth
    • Team oriented environment
    • An organizational culture of mental and behavioral health support for all

For your hard work

    • Generous Paid Time Off
    • Shift premiums
    • Employer sponsored benefit and wellness plans (including Benefit Dollars equal to 16% of base pay, Calm App, etc.)
    • Competitive wages

Our Mission

Helping people in crisis 24/7 is at the heart of everything we do by offering hope, healing and recovery. Our caring and dedicated team meets people wherever they are; in person, call, text, chat, or virtually. We listen, assist, and advocate for anyone needing emotional support so they do not feel alone.

Common Ground is an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants without regard to race, religion, color, sex, gender, national origin, age, sexual orientation, disability, or veteran status, among other factors.

Find out more at https://commongroundhelps.org

View the full job description here: 988 Crisis Specialist Job Description.pdf

Employment Type: Full Time and Part Time

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