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Helpline Jobs (NOW HIRING)

Safe Harbor

Helpline Manager

Greenville, SC

This role also functions as a Helpline trainer and closely supervises Intake Room operations, training, and overall practices.This is afull time,hourly,nonexemptpositioneligible for full benefits.

Safe Harbor

Helpline Manager

Greenville, SC · On-site

This role also functions as a Helpline trainer and closely supervises Intake Room operations, training, and overall practices.This is afull time,hourly,nonexemptpositioneligible for full benefits.

Safe Harbor

Helpline Manager

Greenville, SC · On-site

$46K/yr

This role also functions as a Helpline trainer and closely supervises Intake Room operations, training, and overall practices. This is a full time, hourly, nonexempt position eligible for full ...

FirstLink

Helpline Specialist (Part-Time)

Fargo, ND · On-site

$19/hr

The Helpline Specialist will provide support to individuals reaching FirstLink by phone call, text, or online chat. You will lend a listening ear, de-escalate emotional and mental health crises, and ...

FirstLink

Helpline Specialist (Part-Time)

Fargo, ND

$19/hr

The Helpline Specialist will provide support to individuals reaching FirstLink by phone call, text, or online chat. You will lend a listening ear, de-escalate emotional and mental health crises, and ...

Safe Harbor

Helpline Second Semester Intern

Greenville, SC · On-site

$13.25 - $17.25/hr

Document monthly Helpline statistics including tracking Helpline calls, referrals, and after hour calls. * Assist in identifying barriers to clients connecting to services ( phone intake process ...

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Helpline information

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$14

$43

$79

How much do helpline jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for helpline in the United States is $43.01, according to ZipRecruiter salary data. Most workers in this role earn between $28.85 and $53.12 per hour, depending on experience, location, and employer.

What are some common challenges faced by helpline professionals, and how can they effectively manage stress in this role?

Helpline professionals often encounter emotionally charged situations, including callers experiencing crisis or distress, which can be emotionally taxing. Managing high call volumes and maintaining empathy while adhering to protocols can also be challenging. To effectively manage stress, professionals are encouraged to utilize regular debriefing sessions, seek support from supervisors or peers, and practice self-care techniques such as mindfulness or scheduled breaks. Many organizations provide training on resilience and stress management, fostering a supportive team environment to help staff maintain their well-being.

What is the difference between Helpline vs Customer Support Representative?

AspectHelplineCustomer Support Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma; often additional certifications in customer service
Work EnvironmentCall centers, support lines, remoteCall centers, retail, office settings
Industry UsageHealthcare, tech, government, nonprofitRetail, telecom, tech, service industries
Common Search/ComparisonHelpline vs Customer Support Representative

Helplines typically focus on providing immediate assistance via phone or online for specific issues, often in healthcare or government sectors. Customer Support Representatives handle broader customer inquiries, product issues, and service questions across various industries. While both roles involve communication and problem-solving, helplines are usually specialized for urgent or specific support, whereas customer support reps manage ongoing customer relationships.

What is a helpline and what services does it provide?

A helpline is a telephone service or online platform that offers support, information, and guidance to individuals in need. Helplines are typically staffed by trained professionals or volunteers who provide assistance on various topics, such as mental health, crisis intervention, domestic violence, or medical advice. They offer confidential, immediate help and can connect callers to additional resources or emergency services if necessary. Helplines are often available 24/7 and are designed to be accessible to anyone seeking help or information.

What are the key skills and qualifications needed to thrive as a Helpline Operator, and why are they important?

To thrive as a Helpline Operator, you generally need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and sometimes crisis intervention certifications are commonly required. Exceptional empathy, patience, and the ability to remain calm under pressure help set someone apart in this role. These skills and qualities are crucial for providing effective support, ensuring caller safety, and maintaining a high standard of service during stressful situations.
More about Helpline jobs
What cities are hiring for Helpline jobs? Cities with the most Helpline job openings:
What are the most commonly searched types of Helpline jobs? The most popular types of Helpline jobs are:
What states have the most Helpline jobs? States with the most job openings for Helpline jobs include:
Helpline jobs near you
211 Helpline Specialist (Part-time)

211 Helpline Specialist (Part-time)

Helpline Center

Sioux Falls, SD

Other

Posted 4 days ago

Job description

Description

The 211 Helpline Specialist is responsible for providing quality customer service to people requesting information and referral assistance and crisis support through 211. This includes 211 programing, suicide and crisis support services, texting, emails, contract services and other Helpline services.


Part-time weekend and evening hours. 5-10 hours a week.


Requirements

 - Minimum of a Bachelor's degree in Social Services or related field

- Demonstrated interest/skills in human services

Apply