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Helpline Jobs (NOW HIRING)

Safe Harbor

Helpline Manager

Greenville, SC · On-site

This role also functions as a Helpline trainer and closely supervises Intake Room operations, training, and overall practices.This is afull time,hourly,nonexemptpositioneligible for full benefits.

Safe Harbor

Helpline Manager

Greenville, SC · On-site

This role also functions as a Helpline trainer and closely supervises Intake Room operations, training, and overall practices. This is a full time, hourly, nonexempt position eligible for full ...

Safe Harbor

Helpline Manager

Greenville, SC

This role also functions as a Helpline trainer and closely supervises Intake Room operations, training, and overall practices.This is afull time,hourly,nonexemptpositioneligible for full benefits.

Safe Harbor

Helpline Manager

Greenville, SC · On-site

$46K/yr

This role also functions as a Helpline trainer and closely supervises Intake Room operations, training, and overall practices. This is a full time, hourly, nonexempt position eligible for full ...

Safe Harbor

Helpline Call Advocate

Greenville, SC · On-site

Helpline Call Advocate This position will work to ensure consistency and quality in caller experiences and first impressions on Safe Harbor's 24/7 Helpline. Call advocates practice trauma informed ...

Community Legal Aid

HelpLine Managing Attorney

Akron, OH · On-site

$105K/yr

Ensure that the HelpLine provides clients with the highest quality of legal work through supervision of the Paralegals assigned to the HelpLine, including regular reviews of their work product ...

New

Safe Harbor

Helpline Second Semester Intern

Greenville, SC · On-site

$13.25 - $17.25/hr

Document monthly Helpline statistics including tracking Helpline calls, referrals, and after hour calls. * Assist in identifying barriers to clients connecting to services ( phone intake process ...

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Helpline information

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$14

$43

$79

How much do helpline jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for helpline in the United States is $43.01, according to ZipRecruiter salary data. Most workers in this role earn between $28.85 and $53.12 per hour, depending on experience, location, and employer.

What are some common challenges faced by helpline professionals, and how can they effectively manage stress in this role?

Helpline professionals often encounter emotionally charged situations, including callers experiencing crisis or distress, which can be emotionally taxing. Managing high call volumes and maintaining empathy while adhering to protocols can also be challenging. To effectively manage stress, professionals are encouraged to utilize regular debriefing sessions, seek support from supervisors or peers, and practice self-care techniques such as mindfulness or scheduled breaks. Many organizations provide training on resilience and stress management, fostering a supportive team environment to help staff maintain their well-being.

What is the difference between Helpline vs Customer Support Representative?

AspectHelplineCustomer Support Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma; often additional certifications in customer service
Work EnvironmentCall centers, support lines, remoteCall centers, retail, office settings
Industry UsageHealthcare, tech, government, nonprofitRetail, telecom, tech, service industries
Common Search/ComparisonHelpline vs Customer Support Representative

Helplines typically focus on providing immediate assistance via phone or online for specific issues, often in healthcare or government sectors. Customer Support Representatives handle broader customer inquiries, product issues, and service questions across various industries. While both roles involve communication and problem-solving, helplines are usually specialized for urgent or specific support, whereas customer support reps manage ongoing customer relationships.

What is a helpline and what services does it provide?

A helpline is a telephone service or online platform that offers support, information, and guidance to individuals in need. Helplines are typically staffed by trained professionals or volunteers who provide assistance on various topics, such as mental health, crisis intervention, domestic violence, or medical advice. They offer confidential, immediate help and can connect callers to additional resources or emergency services if necessary. Helplines are often available 24/7 and are designed to be accessible to anyone seeking help or information.

What are the key skills and qualifications needed to thrive as a helpline operator, and why are they important?

To thrive as a Helpline Operator, you generally need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and sometimes crisis intervention certifications are commonly required. Exceptional empathy, patience, and the ability to remain calm under pressure help set someone apart in this role. These skills and qualities are crucial for providing effective support, ensuring caller safety, and maintaining a high standard of service during stressful situations.
More about Helpline jobs
What cities are hiring for Helpline jobs? Cities with the most Helpline job openings:
What are the most commonly searched types of Helpline jobs? The most popular types of Helpline jobs are:
What states have the most Helpline jobs? States with the most job openings for Helpline jobs include:
Helpline jobs near you
Infographic showing various Helpline job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 16% Part Time, and 1% Contract. Highlights an 90% Physical, 4% Hybrid, and 6% Remote job distribution, with an average salary of $89,462 per year, or $43 per hour.

Helpline Manager

Safe Harbor

Greenville, SC • On-site

Full-time

Re-posted 14 days ago

Job description

Salary: 46,000

Summary:This position will work to ensure consistency and quality in client experiences and first impressions on Safe Harbors 24-hour Helpline.The qualified candidate will have the ability to communicate with Helpline callers, Safe Harbor coworkers/staff, interns, volunteers, and outside agencies/organizations in a trauma informed and non-prejudiced approach. This role also functions as a Helpline trainer and closely supervises Intake Room operations, training, and overall practices.This is afull time,hourly,nonexemptpositioneligible for full benefits.

ReportsTo: Directorof Advocacy& Housing

Direct Reports:Help Line Advocate, HelplineTrainingCoordinator, Helpline After-hoursCoordinator and
Helpline Interns/Volunteers

Schedule:Monday-Friday, 8:30am-4:30pm


Job Responsibilities

General:

  • Manage daily operations of the Helpline as staff conduct trauma informed intakes, conduct intakes as available
  • Provide supervision to Helpline Staff, Volunteers, and Interns
  • Oversee the developmentand execution ofstreamlined processes for training staff,internsand volunteers to conduct consistent and trauma-informed phone intakes and practices
  • Assistwith training within theinternshipprogramas needed
  • Conduct regular trainings with Safe Harbor staffwho answer the helpline
  • Facilitate communications andmonitorprocedures with phone systems and afterhours providers to ensure consistency in Helpline protocols 24/7
  • Collaborate withSafe Harbor supervision and leadershiptoensure consistency in Helpline service provision, address any issues that may arise, and contribute to trauma informed leadership practices
  • Document and compile monthly Helpline statistics including tracking Helpline calls, referrals, andafter-hourcalls.
  • Update Intake Room inventory sheetstomaintainan accurateunderstanding of physical resources
  • Engage as a member of Safe Harbor leadership in creating a culture that exemplifies teamwork, responds to challenges in a trauma informed manner; and promotes safety and value of clients and fellow co-workers
  • Participate in Safe Harbor staff meetings, team meetings,trainingsand continuing education
  • Responds to and perform other tasks and responsibilities as assigned by supervisor

Infrastructure Development:

  • Identifyareas of development and addressing gaps in consistency on Helpline and trauma informed intake practices
  • Identifybarriers to individuals connecting to services (phone intake process, transportation protocols, space availability, time limits, program guidelines, etc.)and in the development/execution of plans for improvement

Essential Qualifications

  • Bachelor'sin human servicesor related fieldpreferred
  • Ability to work with diverse individuals in an empathetic and nonjudgmental manner,demonstratedrespect for others experiences, language, culture, and knowledge
  • Demonstrated level headedness, strong problem-solvingskills, and self-awareness
  • Ability to work well in a team setting andutilizeother direct service staff to gain perspective andassistancewith duties of the job
  • Strong verbal and written communication skills with attention to detail
  • Ability to organize and manage multiple priorities in a crisis-oriented environment
  • Ability to manage confidential information inan appropriate manner
  • Possess conflict resolution skills
  • Ability to work flexible hours, including some evenings
  • Knowledge of the dynamics of domestic violence
  • Highproficiencywith utilizing Microsoft Office Suite (including but not limitedto Excel,Teams, Shifts, Notebook), Google Suite Applications
  • Public speaking experiencepreferred
  • Bi-lingual skillspreferred