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Helpline Jobs (NOW HIRING)

Safe Harbor

Helpline Second Semester Intern

Greenville, SC

$13.25 - $17.25/hr

Document monthly Helpline statistics including tracking Helpline calls, referrals, and after hour calls. * Assist in identifying barriers to clients connecting to services ( phone intake process ...

FirstLink

Helpline Specialist (Part-Time)

Fargo, ND · On-site

$19/hr

The Helpline Specialist will provide support to individuals reaching FirstLink by phone call, text, or online chat. You will lend a listening ear, de-escalate emotional and mental health crises, and ...

FirstLink

Helpline Specialist (Part-Time)

Fargo, ND · On-site

$19/hr

The Helpline Specialist will provide support to individuals reaching FirstLink by phone call, text, or online chat. You will lend a listening ear, de-escalate emotional and mental health crises, and ...

Community Legal Aid

VLSP Paralegal - Helpline

Akron, OH · On-site

$42K/yr

Legal Aid is hiring a Paralegal for its HelpLine Project. This person will be clients' first point of contact with Legal Aid. They will interview applicants to determine eligibility. The successful ...

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All JobsHelpline Jobs

Helpline information

See salary details

$14

$43

$79

How much do helpline jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for helpline in the United States is $43.01, according to ZipRecruiter salary data. Most workers in this role earn between $28.85 and $53.12 per hour, depending on experience, location, and employer.

What are some common challenges faced by helpline professionals, and how can they effectively manage stress in this role?

Helpline professionals often encounter emotionally charged situations, including callers experiencing crisis or distress, which can be emotionally taxing. Managing high call volumes and maintaining empathy while adhering to protocols can also be challenging. To effectively manage stress, professionals are encouraged to utilize regular debriefing sessions, seek support from supervisors or peers, and practice self-care techniques such as mindfulness or scheduled breaks. Many organizations provide training on resilience and stress management, fostering a supportive team environment to help staff maintain their well-being.

What is the difference between Helpline vs Customer Support Representative?

AspectHelplineCustomer Support Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma; often additional certifications in customer service
Work EnvironmentCall centers, support lines, remoteCall centers, retail, office settings
Industry UsageHealthcare, tech, government, nonprofitRetail, telecom, tech, service industries
Common Search/ComparisonHelpline vs Customer Support Representative

Helplines typically focus on providing immediate assistance via phone or online for specific issues, often in healthcare or government sectors. Customer Support Representatives handle broader customer inquiries, product issues, and service questions across various industries. While both roles involve communication and problem-solving, helplines are usually specialized for urgent or specific support, whereas customer support reps manage ongoing customer relationships.

What is a helpline and what services does it provide?

A helpline is a telephone service or online platform that offers support, information, and guidance to individuals in need. Helplines are typically staffed by trained professionals or volunteers who provide assistance on various topics, such as mental health, crisis intervention, domestic violence, or medical advice. They offer confidential, immediate help and can connect callers to additional resources or emergency services if necessary. Helplines are often available 24/7 and are designed to be accessible to anyone seeking help or information.

What are the key skills and qualifications needed to thrive as a Helpline Operator, and why are they important?

To thrive as a Helpline Operator, you generally need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and sometimes crisis intervention certifications are commonly required. Exceptional empathy, patience, and the ability to remain calm under pressure help set someone apart in this role. These skills and qualities are crucial for providing effective support, ensuring caller safety, and maintaining a high standard of service during stressful situations.
More about Helpline jobs
What cities are hiring for Helpline jobs? Cities with the most Helpline job openings:
What are the most commonly searched types of Helpline jobs? The most popular types of Helpline jobs are:
What states have the most Helpline jobs? States with the most job openings for Helpline jobs include:
Helpline jobs near you
Infographic showing various Helpline job openings in the United States as of June 2026, with employment types broken down into 4% As Needed, 84% Full Time, 11% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $89,462 per year, or $43 per hour.
Helpline Specialist

Helpline Specialist

COUNCIL ON COMPULSIVE GAMBLING

Hamilton, NJ

$55K/yr

Full-time

Posted 27 days ago

Job description

POSITION RESPONSIBILITIES: 
1. Answers 800-GAMBLER Helpline calls from 9:00 am – 5:00 pm M-F.
2. Provide support for the state's dedicated 800-GAMBLER problem gambling helpline; and to aid community outreach to educate and raise awareness about problem gambling and resources available through the Council on Compulsive Gambling of New Jersey. 
3. Conduct initial assessment, to determine individual caller’s needs. 
4. Provide crisis intervention through supportive listening, providing basic health education, assisting clients' access to various treatment and support services, and referring clients to needed resources.
5. Update all referrals – Treatment Referral List, GA and GamAnon Meetings, Self-Exclusion instruction, etc.
6. Keep current listings of treatment providers, self-help meetings and other referral materials and share with staff and LACG.
7. Prepare and distribute informational literature. 
8. Provide referral services with treatment providers on our network.
9. Participate in staff meetings and conferences. 
10. Participate in NCPG Helpline Committee meetings, Modernization Meetings and Contact Center meetings.
11. Liaison between CCGNJ, NCPG and LACG on all 800-GAMBLER Helpline issues.
12. Prepare written reports and maintain records of outreach contacts and activities. 
13. Input helpline call information on intake form.  Collect LACG information and combine with CCGNJ’s. Compile statistics and reports on the information collected as requested.
14. Maintain a good working relationship with all members of the 800-GAMBLER Helpline community.
15. Other related duties as assigned.
POSITION REQUIREMENTS: 
1. Possess a valid NJ driver's license.
2. High School Diploma or GED.
3. Two (2) years prior experience as a Peer Counselor, lived experience, or addiction recovery is strongly preferred.
4. General knowledge of community and/or social service resources and programs.
5. Skill in assessing client needs. 
6. Spanish speaking encouraged.
7. Ability to communicate effectively orally and in writing. 
8. Ability to establish and maintain effective working relationships. 
9. Ability to operate computers, Microsoft applications such as, but not limited to: PowerPoint, Outlook, Excel, etc., and other office equipment.
10. Ability to write reports and maintain records. 
11. Ability to manage sensitive and confidential matters with discretion and tact. 
12. Ability to interact with the public, health care/treatment providers, community organizations, and other social service agencies. 
13. Ability to maintain poise and courtesy under pressure.
14. Work from office five days a week.