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Helpline Jobs (NOW HIRING)

FirstLink

Helpline Specialist (Part-Time)

Fargo, ND · On-site

$19/hr

The Helpline Specialist will provide support to individuals reaching FirstLink by phone call, text, or online chat. You will lend a listening ear, de-escalate emotional and mental health crises, and ...

Community Legal Aid

VLSP Paralegal - Helpline

Akron, OH · On-site

$42K/yr

Legal Aid is hiring a Paralegal for its HelpLine Project. This person will be clients' first point of contact with Legal Aid. They will interview applicants to determine eligibility. The successful ...

Circlehealth

Helpline Advisor

Circle, MT

Helpline Advisor National Enquiry Centre - Glasgow 37.5 Hours & Permanent Salary: 24,947.00 per year Circle National Enquiry Centre in Glasgowis part of Circle Health Group, Britain's leading ...

Safe Harbor

Helpline Call Advocate

Greenville, SC · On-site

Document helpline callsin accordance withestablished policies, procedures, and compliance standards * Contribute todevelopment of helplineoperations, infrastructure,and facilitation ofhelpline ...

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Showing results 21-40

All JobsHelpline Jobs

Helpline information

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$14

$43

$79

How much do helpline jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for helpline in the United States is $43.01, according to ZipRecruiter salary data. Most workers in this role earn between $28.85 and $53.12 per hour, depending on experience, location, and employer.

What are some common challenges faced by helpline professionals, and how can they effectively manage stress in this role?

Helpline professionals often encounter emotionally charged situations, including callers experiencing crisis or distress, which can be emotionally taxing. Managing high call volumes and maintaining empathy while adhering to protocols can also be challenging. To effectively manage stress, professionals are encouraged to utilize regular debriefing sessions, seek support from supervisors or peers, and practice self-care techniques such as mindfulness or scheduled breaks. Many organizations provide training on resilience and stress management, fostering a supportive team environment to help staff maintain their well-being.

What is the difference between Helpline vs Customer Support Representative?

AspectHelplineCustomer Support Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma; often additional certifications in customer service
Work EnvironmentCall centers, support lines, remoteCall centers, retail, office settings
Industry UsageHealthcare, tech, government, nonprofitRetail, telecom, tech, service industries
Common Search/ComparisonHelpline vs Customer Support Representative

Helplines typically focus on providing immediate assistance via phone or online for specific issues, often in healthcare or government sectors. Customer Support Representatives handle broader customer inquiries, product issues, and service questions across various industries. While both roles involve communication and problem-solving, helplines are usually specialized for urgent or specific support, whereas customer support reps manage ongoing customer relationships.

What is a helpline and what services does it provide?

A helpline is a telephone service or online platform that offers support, information, and guidance to individuals in need. Helplines are typically staffed by trained professionals or volunteers who provide assistance on various topics, such as mental health, crisis intervention, domestic violence, or medical advice. They offer confidential, immediate help and can connect callers to additional resources or emergency services if necessary. Helplines are often available 24/7 and are designed to be accessible to anyone seeking help or information.

What are the key skills and qualifications needed to thrive as a helpline operator, and why are they important?

To thrive as a Helpline Operator, you generally need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and sometimes crisis intervention certifications are commonly required. Exceptional empathy, patience, and the ability to remain calm under pressure help set someone apart in this role. These skills and qualities are crucial for providing effective support, ensuring caller safety, and maintaining a high standard of service during stressful situations.
More about Helpline jobs
What cities are hiring for Helpline jobs? Cities with the most Helpline job openings:
What are the most commonly searched types of Helpline jobs? The most popular types of Helpline jobs are:
What states have the most Helpline jobs? States with the most job openings for Helpline jobs include:
Helpline jobs near you
Infographic showing various Helpline job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 16% Part Time, and 1% Contract. Highlights an 90% Physical, 4% Hybrid, and 6% Remote job distribution, with an average salary of $89,462 per year, or $43 per hour.

Helpline Specialist (Part-Time)

FirstLink

Fargo, ND • On-site

$19/hr

Part-time

Re-posted 17 days ago

Job description

FirstLink is looking for Part-Time Helpline Specialists. The Helpline Specialist will provide support to individuals reaching FirstLink by phone call, text, or online chat. You will lend a listening ear, de-escalate emotional and mental health crises, and make appropriate referrals to local community resources. Your primary responsibility will be engaging with help-seekers across all FirstLink lines, including the 988 Suicide & Crisis Lifeline, 211 Information & Referral Helpline, and various regional or statewide crisis lines. A successful candidate will have some experience in crisis intervention or customer service, as well as strong written and verbal communication skills.

This position will work a minimum of 12 hours per week and be part of a holiday rotation. Availability until midnight several nights a week is required!

FirstLink provides extensive training to ensure that you are confident and ready to make a difference in the lives of others everyday.

Job Type: Part-time

Starting at $19 per hour

Benefits:

  • Employee Assistance Program

Schedule:

  • Various shifts
  • Must have evening & weekend availability!
  • Holiday rotation

Required Education and Experience:

  • Must have a high school diploma or GED
  • Must be 18 years of age or older
  • Must be able to read, write, and follow oral or written instructions
  • Minimum of 6 months' working experience in a call center, customer service, human service, or mental health field

Work Location: In person

Apply