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Helpline information

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$14

$43

$79

How much do helpline jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for helpline in the United States is $43.01, according to ZipRecruiter salary data. Most workers in this role earn between $28.85 and $53.12 per hour, depending on experience, location, and employer.

What are some common challenges faced by helpline professionals, and how can they effectively manage stress in this role?

Helpline professionals often encounter emotionally charged situations, including callers experiencing crisis or distress, which can be emotionally taxing. Managing high call volumes and maintaining empathy while adhering to protocols can also be challenging. To effectively manage stress, professionals are encouraged to utilize regular debriefing sessions, seek support from supervisors or peers, and practice self-care techniques such as mindfulness or scheduled breaks. Many organizations provide training on resilience and stress management, fostering a supportive team environment to help staff maintain their well-being.

What is the difference between Helpline vs Customer Support Representative?

AspectHelplineCustomer Support Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma; often additional certifications in customer service
Work EnvironmentCall centers, support lines, remoteCall centers, retail, office settings
Industry UsageHealthcare, tech, government, nonprofitRetail, telecom, tech, service industries
Common Search/ComparisonHelpline vs Customer Support Representative

Helplines typically focus on providing immediate assistance via phone or online for specific issues, often in healthcare or government sectors. Customer Support Representatives handle broader customer inquiries, product issues, and service questions across various industries. While both roles involve communication and problem-solving, helplines are usually specialized for urgent or specific support, whereas customer support reps manage ongoing customer relationships.

What is a helpline and what services does it provide?

A helpline is a telephone service or online platform that offers support, information, and guidance to individuals in need. Helplines are typically staffed by trained professionals or volunteers who provide assistance on various topics, such as mental health, crisis intervention, domestic violence, or medical advice. They offer confidential, immediate help and can connect callers to additional resources or emergency services if necessary. Helplines are often available 24/7 and are designed to be accessible to anyone seeking help or information.

What are the key skills and qualifications needed to thrive as a Helpline Operator, and why are they important?

To thrive as a Helpline Operator, you generally need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and sometimes crisis intervention certifications are commonly required. Exceptional empathy, patience, and the ability to remain calm under pressure help set someone apart in this role. These skills and qualities are crucial for providing effective support, ensuring caller safety, and maintaining a high standard of service during stressful situations.
More about Helpline jobs
What cities are hiring for Helpline jobs? Cities with the most Helpline job openings:
What are the most commonly searched types of Helpline jobs? The most popular types of Helpline jobs are:
What states have the most Helpline jobs? States with the most job openings for Helpline jobs include:
Helpline jobs near you
Infographic showing various Helpline job openings in the United States as of June 2026, with employment types broken down into 4% As Needed, 84% Full Time, 11% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $89,462 per year, or $43 per hour.

Helpline Supervisor (In Office Position)

FirstLink

Fargo, ND • On-site

$24/hr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 26 days ago

Be an early applicant

Job description

Join FirstLink in Fargo, ND, as a Full-Time Helpline Supervisor in our lively contact center, where every day brings new opportunities to manage a passionate team dedicated to crisis intervention and supporting the emotional and basic needs of the communities we serve. You'll be tasked with leading a dynamic group of Helpline Specialists on a dedicated shift to provide compassionate care to help-seekers reaching the local 988 Suicide & Crisis Lifeline and 211 Information & Referral Helpline! With a competitive pay starting at $24/hour, you will not only find passion in your work but also be rewarded for it!

FirstLink offers a competitive benefits package including 100% paid medical, dental, and vision insurance. If you're ready to take the next step in your career and inspire others to make a difference, this position is the perfect fit for you!

FirstLink is growing! As a result, we are seeking dedicated Helpline Supervisors for each of the following shifts:

  • Daytime, 9am-5pm
  • Evening, 5pm-1am
  • Overnight, 1am-9am
Your day as a HELPLINE Supervisor

As a Helpline Supervisor at FirstLink, you'll manage a dedicated shift at our 24/7 contact center. This includes supervising an enthusiastic team, coordinating shift coverage, and diving into quality reviews or performance monitoring to keep our high standards intact. You'll facilitate engaging 1:1 meetings and conduct insightful 90-day, quarterly, and annual reviews, ensuring your team receives support to develop their skills and advance their careers at FirstLink. Get ready to lead with passion and make a real difference in the world of behavioral health and mental health support!

What matters most

To thrive as a Helpline Supervisor at FirstLink, you'll need a unique blend of hands-on leadership skills and a compassionate heart. Effective communication is paramount, as you'll be guiding team members to provide effective support and ensure the safety of help-seekers across all lines. Strong organizational skills will help you manage various responsibilities and ensure your shift is seamless.

A background in behavioral health or customer service will be valuable, enabling you to understand the challenges your team faces.

THE DETAILS

Helpline Supervisors are scheduled to work 40 hours/week on their dedicated shift, and are part of a holiday rotation. Helpline Supervisors are assigned a consistent weekly schedule with two consecutive days off. Schedule will include at least one weekend shift (Saturday or Sunday) with a wage incentive available for those scheduled to work full weekends (with two consecutive weekdays off).

FirstLink provides extensive training to ensure that you are confident and ready to make a difference in the lives of others everyday!

Are you ready for an exciting opportunity? Apply today!

Job Type: Full-time

Starting at $24 per hour

Benefits:

  • Employee Assistance Program
  • 100% paid health, dental, and vision insurance (for the employee only)
  • Long-term and short-term disability
  • Life insurance
  • 12 days of paid time off, 8 hours accrued per month during the first calendar year

Required Education and Experience:

  • Must have a high school diploma or GED
  • Must be 18 years of age or older
  • Must be able to read, write, and follow oral or written instructions
  • Preference to candidates with at least 1 year of experience in a call center, customer service, human service, or mental health position

Work Location: In person