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Helpline Jobs (NOW HIRING)

Circlehealth

Helpline Advisor

Circle, MT · On-site

Helpline Advisor National Enquiry Centre - Glasgow 37.5 Hours & Permanent Salary: 24,947.00 per year Circle National Enquiry Centre in Glasgowis part of Circle Health Group, Britain's leading ...

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Helpline Counselor

Miami, FL · Hybrid

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The Helpline Counselor provides telephone information, referrals, crisis counseling as well as suicide intervention to callers upon completion of a thorough assessment and identification of most ...

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Helpline information

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$79

How much do helpline jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for helpline in the United States is $43.01, according to ZipRecruiter salary data. Most workers in this role earn between $28.85 and $53.12 per hour, depending on experience, location, and employer.

What are some common challenges faced by helpline professionals, and how can they effectively manage stress in this role?

Helpline professionals often encounter emotionally charged situations, including callers experiencing crisis or distress, which can be emotionally taxing. Managing high call volumes and maintaining empathy while adhering to protocols can also be challenging. To effectively manage stress, professionals are encouraged to utilize regular debriefing sessions, seek support from supervisors or peers, and practice self-care techniques such as mindfulness or scheduled breaks. Many organizations provide training on resilience and stress management, fostering a supportive team environment to help staff maintain their well-being.

What is the difference between Helpline vs Customer Support Representative?

AspectHelplineCustomer Support Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma; often additional certifications in customer service
Work EnvironmentCall centers, support lines, remoteCall centers, retail, office settings
Industry UsageHealthcare, tech, government, nonprofitRetail, telecom, tech, service industries
Common Search/ComparisonHelpline vs Customer Support Representative

Helplines typically focus on providing immediate assistance via phone or online for specific issues, often in healthcare or government sectors. Customer Support Representatives handle broader customer inquiries, product issues, and service questions across various industries. While both roles involve communication and problem-solving, helplines are usually specialized for urgent or specific support, whereas customer support reps manage ongoing customer relationships.

What is a helpline and what services does it provide?

A helpline is a telephone service or online platform that offers support, information, and guidance to individuals in need. Helplines are typically staffed by trained professionals or volunteers who provide assistance on various topics, such as mental health, crisis intervention, domestic violence, or medical advice. They offer confidential, immediate help and can connect callers to additional resources or emergency services if necessary. Helplines are often available 24/7 and are designed to be accessible to anyone seeking help or information.

What are the key skills and qualifications needed to thrive as a Helpline Operator, and why are they important?

To thrive as a Helpline Operator, you generally need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and sometimes crisis intervention certifications are commonly required. Exceptional empathy, patience, and the ability to remain calm under pressure help set someone apart in this role. These skills and qualities are crucial for providing effective support, ensuring caller safety, and maintaining a high standard of service during stressful situations.
More about Helpline jobs
What cities are hiring for Helpline jobs? Cities with the most Helpline job openings:
What are the most commonly searched types of Helpline jobs? The most popular types of Helpline jobs are:
What states have the most Helpline jobs? States with the most job openings for Helpline jobs include:
Helpline jobs near you
Infographic showing various Helpline job openings in the United States as of June 2026, with employment types broken down into 4% As Needed, 84% Full Time, 11% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $89,462 per year, or $43 per hour.

Helpline Advisor

Circlehealth

Circle, MT • On-site

Full-time

Medical, Life, Retirement

Posted 2 days ago

Job description

Helpline Advisor
National Enquiry Centre - Glasgow
37.5 Hours & Permanent
Salary: 24,947.00 per year

Circle National Enquiry Centre in Glasgowis part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.

We have an opportunity for a Helpline Advisor to join their team of staff.

This is a full time role for 37.5 hours a week. The role holder will be required tocover a flexible shift pattern.

Duties of this role include:

  • Handle high volume inbound enquiries via telephone, email and web-based platforms from a variety of key stakeholders

  • Consistently meet all key performance indicators

  • Use multiple CHG systems to book, re-schedule and cancel appointments

  • Liaise with Consultants, medical secretaries and CHG hospital staff to meet the customer's needs and provide the best customer experience

  • Demonstrate excellent attention to detail to accurately record data across multiple CRM systems to record all interactions

  • Outbound calls to patients and other key stakeholders will be required to convert enquiries

Applicants should meet the following criteria:

  • Maths, English GCSE at grades A to C or equivalent functional skills level 2 evidence

  • Proficient in the use of a PC, including the use of software and systems

  • Previous experience working in customer service or sales roles

Salary & Benefits

Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits, including:

  • 25 days holiday per year + bank holidays, increasing to 30 days with service

  • Private Pension Scheme

  • Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions

  • Friends & Family Hospital Discounts

  • Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay

  • Non-contributory life insurance

  • Staff engagement hub with access to discounts and extensive rewards and voluntary benefits

  • Access to resources, tools and services to support your wellbeing

  • Employee recognition programmes

  • Industry leading training and development opportunities

...and much more!

Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. Our definition of diversity goes beyond the established characteristics protected by the Equality Act, as we strive to attract candidates with diverse experiences, backgrounds, identities or expressions, skills, work styles...and more.

We're passionate about creating an environment where our people can thrive, grow and develop professionally and personally. Our principles and values guide our colleagues to be selfless, compassionate, committed, collaborative, brave, agile, tenacious and creative and are at the core of our purpose and culture.

To find out more about the Circle Health Group Philosophy: https://careers.circlehealthgroup.co.uk/why-circle/our-philosophy

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