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Helpline Jobs (NOW HIRING)

FirstLink

Manager, 211 Resource Helpline

Fargo, ND · On-site

$25/hr

As the statewide answer point for North Dakota's 211 Information & Referral Helpline, FirstLink helps tens of thousands of people each year navigate challenges related to housing, food insecurity ...

FirstLink

Manager, 211 Resource Helpline

Fargo, ND · On-site

$25/hr

As the statewide answer point for North Dakota's 211 Information & Referral Helpline, FirstLink helps tens of thousands of people each year navigate challenges related to housing, food insecurity ...

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Helpline information

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$14

$43

$79

How much do helpline jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for helpline in the United States is $43.01, according to ZipRecruiter salary data. Most workers in this role earn between $28.85 and $53.12 per hour, depending on experience, location, and employer.

What are some common challenges faced by helpline professionals, and how can they effectively manage stress in this role?

Helpline professionals often encounter emotionally charged situations, including callers experiencing crisis or distress, which can be emotionally taxing. Managing high call volumes and maintaining empathy while adhering to protocols can also be challenging. To effectively manage stress, professionals are encouraged to utilize regular debriefing sessions, seek support from supervisors or peers, and practice self-care techniques such as mindfulness or scheduled breaks. Many organizations provide training on resilience and stress management, fostering a supportive team environment to help staff maintain their well-being.

What is the difference between Helpline vs Customer Support Representative?

AspectHelplineCustomer Support Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma; often additional certifications in customer service
Work EnvironmentCall centers, support lines, remoteCall centers, retail, office settings
Industry UsageHealthcare, tech, government, nonprofitRetail, telecom, tech, service industries
Common Search/ComparisonHelpline vs Customer Support Representative

Helplines typically focus on providing immediate assistance via phone or online for specific issues, often in healthcare or government sectors. Customer Support Representatives handle broader customer inquiries, product issues, and service questions across various industries. While both roles involve communication and problem-solving, helplines are usually specialized for urgent or specific support, whereas customer support reps manage ongoing customer relationships.

What is a helpline and what services does it provide?

A helpline is a telephone service or online platform that offers support, information, and guidance to individuals in need. Helplines are typically staffed by trained professionals or volunteers who provide assistance on various topics, such as mental health, crisis intervention, domestic violence, or medical advice. They offer confidential, immediate help and can connect callers to additional resources or emergency services if necessary. Helplines are often available 24/7 and are designed to be accessible to anyone seeking help or information.

What are the key skills and qualifications needed to thrive as a helpline operator, and why are they important?

To thrive as a Helpline Operator, you generally need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and sometimes crisis intervention certifications are commonly required. Exceptional empathy, patience, and the ability to remain calm under pressure help set someone apart in this role. These skills and qualities are crucial for providing effective support, ensuring caller safety, and maintaining a high standard of service during stressful situations.
More about Helpline jobs
What cities are hiring for Helpline jobs? Cities with the most Helpline job openings:
What are the most commonly searched types of Helpline jobs? The most popular types of Helpline jobs are:
What states have the most Helpline jobs? States with the most job openings for Helpline jobs include:
Helpline jobs near you
Infographic showing various Helpline job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 16% Part Time, and 1% Contract. Highlights an 90% Physical, 4% Hybrid, and 6% Remote job distribution, with an average salary of $89,462 per year, or $43 per hour.

Florida-Based Helpline Counselor

211 Broward

Fort Lauderdale, FL • On-site, Remote

$45K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Job description

Full-Time Helpline Counselor (Remote, Florida residents only)
Industry: Essential community services
Location: Fully remote in the state of Florida
Schedule: Full time, 40-hour permanent schedule between the hours of 9am - 9pm to be determined; training schedule Monday - Friday from 9:00am - 5:00pm beginning in September 2026
Compensation: $45,000 annual salary, plus generous benefits package (see below)
Summary of Mandatory Qualifications:
  • Must be a Florida resident living within the state
  • Be available remotely from 9:00am to 5:00pm Monday-Friday for six (6) weeks of initial training to begin in September 2026
  • Have at minimum an associate's degree from an accredited university
  • Have four (4) years of combined education and relevant work experience (see below)
  • Ability and interest in de-escalating callers experiencing crisis
  • Ability to pass a level two (2) DCF background screening and a drug test

Full Job Description
About us: 211 Broward is a free, anonymous, 24-hour helpline offering listening support, information, referral, and crisis services. We provide every caller with a place to turn to when they need answers to life's challenges--big or small--by connecting them with nearly 3,800 programs and services that are available in their area. We are a fast-paced crisis, information, and referral virtual call center that fills a critical need in the communities we serve.
About this position: We are seeking compassionate helpers who are knowledgeable, motivated, goal-oriented, technologically capable, and enthusiastic to fill multiple Helpline Counselor positions. Daily tasks include performing crisis/suicide intervention services, basic needs/safety assessments, and providing information, community service referrals, and supportive listening over phone or virtual chat.
We think the ideal candidate is someone who:
  • Is willing and able to learn our approach to crisis counseling through training and experience
  • Has demonstrated the ability to conduct self-care
  • Shows compassion, empathy, and respect to people from different cultures and backgrounds
  • Prefers to work autonomously once adequately trained
  • Is motivated to grow and learn in the position through training and coaching
  • Is passionate about assisting others and has a background in service
  • Is technologically savvy and able to take notes while talking or listening

If this describes you, please read on!
Requirements
To be considered for this position, you must:
  • Be a Florida resident residing within the state
  • Have a secure, quiet, and confidential workspace with reliable internet
  • Be free from caregiver responsibilities during work hours
  • Be able to pass a level two (2) DCF background check and drug test prior to employment
  • Meet or exceed our education requirement:
    • A bachelor's degree (or higher) in psychology, human services, education, mental health, social work, early intervention, or a related field, coupled with one (1)+ years of experience in crisis and suicide intervention, counseling, therapy, and assessment techniques, or experience working in children's behavioral health, substance use, or the special needs system of care OR
    • An associate's degree plus two (2)+ years of experience in suicide/crisis intervention
  • Have a minimum typing speed of 30 WPM
  • Be comfortable with a phone and virtual chat-based work environment
  • Be available remotely from 9:00am to 5:00pm (Eastern time) Monday-Friday for six (6) weeks of initial training to begin in September 2026 (hours will change to your permanent schedule once training is complete)

Benefits
We know satisfied employees are key to a thriving business. That is why we are pleased to offer:
  • Full-time employment at an annual rate of $45,000
  • 100% employer-paid individual health, vision, dental, life, and short-term disability insurances (coverage begins after 60 days of employment)
    • Dependent health, vision, and dental plans available for purchase
  • 403(b) retirement plan with potential for variable annual employer contribution
  • Paid Time Off (PTO) available after three (3) FT working months (accrues at a rate of 8.00 hours per pay period, up to 16 days per year)
  • Sick Leave available with the first pay period (accrues at a rate of 1.85 hours per pay period, up to 6 days per year)
  • Nine (9) paid holidays throughout the year
  • 100% paid six (6) week upfront training, plus future opportunities for employer-sponsored certifications
  • Work supplies such as company laptop, mouse, headset, paper, and pens

Our Commitment to Inclusion
We are committed to building a workplace that reflects the communities we serve. We value a broad range of perspectives, experiences, and skills, and believe they strengthen our organization and our impact. We encourage all qualified candidates to consider how their background aligns with this opportunity.
Build a challenging and rewarding career with us! We look forward to your application.
*Please only apply to one active listing at a time*

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