ZipRecruiter

Log In

1

Helpline Coordinator Jobs (NOW HIRING)

Autism New Jersey

Helpline Coordinator

Robbinsville, NJ · On-site

$55K - $65K/yr

Position Helpline Coordinator Summary The Helpline Coordinator is responsible for developing a command of non-clinical autism content, including an in-depth knowledge the disability service systems ...

Autism New Jersey

Helpline Coordinator

Robbinsville, NJ · On-site

$55K - $65K/yr

Position Helpline Coordinator Summary The Helpline Coordinator is responsible for developing a command of non-clinical autism content, including an in-depth knowledge the disability service systems ...

Autism New Jersey

Helpline Coordinator

Robbinsville, NJ · On-site

Position Helpline Coordinator Summary The Helpline Coordinator is responsible for developing a command of non-clinical autism content, including an in-depth knowledge the disability service systems ...

Safe Harbor

Helpline Second Semester Intern

Greenville, SC · On-site

$13.25 - $17.25/hr

Intake Coordinator Job Responsibilities * Conduct trauma informed phone intakes and manage daily operations of the Helpline * Document monthly Helpline statistics including tracking Helpline calls ...

St. Vincent de Paul

Helpline Intake Specialist

Seattle, WA · On-site

$20.25 - $27/hr

Helpline Intake Specialist Job Title: Helpline Intake Specialist Department: Helpline Prepared By ... It requires an individual to have the capacity to make decisions regarding the coordination of ...

United Way of Houston

The supervisor will assist in coordinating helpline staffing to meet incoming call volumes and ensure the scheduling system is updated accordingly. This role will monitor calls for quality assurance ...

next page

Showing results 1-20

All JobsTechnology JobsDesktop Support JobsComputer Support Specialist JobsHelpline Coordinator Jobs

Helpline Coordinator information

See salary details

$11

$23

$44

How much do helpline coordinator jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for helpline coordinator in the United States is $23.32, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $25.96 per hour, depending on experience, location, and employer.

What is a helpline coordinator?

Helpline Coordinators are professionals responsible for managing and overseeing helpline services, ensuring callers receive appropriate support and information. They supervise helpline staff or volunteers, coordinate schedules, provide training, and ensure high-quality responses to individuals seeking help. Helpline Coordinators may also handle escalated calls, maintain records, and collaborate with other organizations to provide resources. Their role is vital in ensuring the helpline operates efficiently and meets the needs of the community it serves.

What are the key skills and qualifications needed to thrive as a helpline coordinator, and why are they important?

To thrive as a Helpline Coordinator, you typically need strong communication skills, crisis intervention knowledge, and experience in social work or a related field, often supported by a relevant degree or certification. Familiarity with call center software, case management systems, and data entry tools is commonly required. Exceptional empathy, problem-solving abilities, and organizational skills help individuals excel in managing sensitive situations and supporting both callers and helpline staff. These competencies are crucial for ensuring effective support, timely intervention, and smooth operation of helpline services.

What are some common challenges faced by helpline coordinators and how can they be managed?

Helpline Coordinators often encounter challenges such as managing high call volumes, supporting distressed callers, and ensuring their team remains resilient and effective under pressure. Balancing administrative responsibilities with direct support and training for helpline staff is also crucial. Coordinators can address these challenges by implementing clear protocols, fostering regular team debriefings, and utilizing technology for efficient call tracking and resource sharing. Ongoing professional development and self-care strategies are important for maintaining wellbeing and team morale.

What is the difference between Helpline Coordinator vs Crisis Hotline Volunteer?

AspectHelpline CoordinatorCrisis Hotline Volunteer
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications in counseling or social workTypically no formal credentials required; training provided by organization
Work EnvironmentOffice setting or remote; involved in managing calls, coordinating staff, and administrative tasksPrimarily call-based; volunteer role with flexible hours, often in a call center or from home
Employer & Industry UsageNonprofits, mental health agencies, crisis centersNonprofits, community organizations, crisis intervention services

Helpline Coordinators usually have some formal training and handle administrative and supervisory tasks, while Crisis Hotline Volunteers primarily provide immediate support during calls with minimal formal credentials. Both roles are vital in crisis intervention but differ in responsibilities and training requirements.

What cities are hiring for Helpline Coordinator jobs?

Cities with the most Helpline Coordinator job openings:

What are the most commonly searched types of Helpline jobs?

The most popular types of Helpline jobs are:

What states have the most Helpline Coordinator jobs?

States with the most job openings for Helpline Coordinator jobs include:

What are popular job titles related to Helpline Coordinator jobs?

For Helpline Coordinator jobs, the most frequently searched job titles are:

Helpline Coordinator jobs near you
Infographic showing various Helpline Coordinator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, 1% Temporary, and 1% Contract. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $48,503 per year, or $23.3 per hour.

Helpline Coordinator

Robbinsville, NJ • On-site

Autism New Jersey
Non-Profits • 11 - 50 employees
Learn more about Autism New Jerseyexternal

$55K - $65K/yr

Full-time

Medical, Dental, Retirement, PTO

Posted 17 days ago

Job description

Position
Helpline Coordinator
Summary
The Helpline Coordinator is responsible for developing a command of non-clinical autism content, including an in-depth knowledge the disability service systems in New Jersey, in service of Autism New Jersey's 800.4.AUTISM Helpline.
Required Qualifications
  • Dedication to helping improve the lives of people with autism
  • Ability to work as a team, exhibit professionalism, and exercise good judgment
  • Ability to learn, understand, and recall complex ideas and solve novel problems
  • Proficiency with Microsoft Office products (Microsoft Word, Excel, Access, Outlook, PowerPoint)
  • Excellent organizational skills
  • Excellent oral and written communications skills
  • Excellent time management and calendar control
  • A master's degree in social work, human services, direct service provision, special education, or a related field
  • Ability to master content and deliver presentations

Desired Qualifications
  • Spoken and written Spanish proficiency
  • Knowledge of autism, Applied Behavior Analysis; effective treatment; and the early intervention, educational, and adult service systems that support individuals with autism
  • Knowledge of health insurance, including prior authorizations, mental health parity, medical necessity, appeals
  • Demonstrated proficiency using, maintaining, and improving databases (e.g., Bloomerang, iCarol, Navigate)

Core Responsibilities:
  • Answer calls and respond to emails received on our 800.4.AUTISM Helpline
  • Work compassionately and patiently with individuals and families in crisis
  • Record call progress and notes in Autism New Jersey's computer call module
  • Attend information fairs and community events
  • Hold meetings with, develop relationships with, and assist service providers, professionals, case managers, care managers, and other state actors
  • Learn and master information about autism, effective treatment, and service navigation

Universal Responsibilities
  • Maintain all relevant professional standards including ethics and confidentiality and all applicable certifications and licenses
  • Represent Autism New Jersey in the community where appropriate
  • Participate in agency events and any other activities as directed by your supervisor
  • Collaborate across departments on various projects to support the mission and vision of Autism New Jersey
  • Provide outstanding customer service by phone, email and in person

Notes
This is a 40-hour per week position that is non-exempt from overtime rules. The work week is typically Monday - Friday 8am-5pm and subject to approval by the Executive Director. The schedule may occasionally include weekends and evenings and vary depending on the needs of the agency.
Benefits (including but not limited to)
  • Generous PTO and sick time
  • 3% retirement contribution match
  • Medical and dental insurance
  • Long-term disability insurance

Apply