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Helpline Advocate Jobs (NOW HIRING)

Safe Harbor

Helpline Manager

Greenville, SC · On-site

Help Line Advocate, HelplineTrainingCoordinator, Helpline After-hoursCoordinator and Helpline Interns/Volunteers Schedule:Monday-Friday, 8:30am-4:30pm Job Responsibilities General: * Manage daily ...

Safe Harbor

Helpline Manager

Greenville, SC · On-site

$46K/yr

Director of Advocacy & Housing Direct Reports: Help Line Advocate, Helpline Training Coordinator, Helpline After-hours Coordinator and Helpline Interns/Volunteers Schedule: Monday-Friday, 8:30am-4 ...

Safe Harbor

Helpline Manager

Greenville, SC · On-site

Help Line Advocate, HelplineTrainingCoordinator, Helpline After-hoursCoordinator and Helpline Interns/Volunteers Schedule:Monday-Friday, 8:30am-4:30pm Job Responsibilities General: * Manage daily ...

SARSSM

Volunteer Advocate

Portland, ME · On-site

BECOME A VOLUNTEER ADVOCATE Support Survivors. Deepen Your Impact. Are you interested partnering in ... Submit electronic documentation (e.g., helpline referrals, timesheets) * Maintain ongoing ...

Safe Harbor

Helpline Second Semester Intern

Greenville, SC

$13.25 - $17.25/hr

Document monthly Helpline statistics including tracking Helpline calls, referrals, and after hour ... Engage as a member of the shelter advocacy team in creating a culture that exemplifies teamwork ...

Community Legal Aid

VLSP Paralegal - Helpline

Akron, OH · On-site

$42K/yr

Legal Aid advocates provide free civil legal help to low-income residents in eight counties in northeast Ohio. Legal Aid is hiring a Paralegal for its HelpLine Project. This person will be clients ...

HopeSAC PC

After-hours Victim Advocate

Tacoma, WA · On-site

This includes coverage of the 24/7 helpline for Pierce and Kitsap County, the regional statewide helpline, and referrals to ongoing services. This Advocate acts as a primary responder for the agency ...

HopeSAC PC

After-hours Victim Advocate

Tacoma, WA · On-site

$26/hr

This includes coverage of the 24/7 helpline for Pierce and Kitsap County, the regional statewide helpline, and referrals to ongoing services. This Advocate acts as a primary responder for the agency ...

JCS AND MASADA

Helpline Care Coordinator

Miami, FL · On-site

$24/hr

Enhanced Advocacy: Intervention by the I&R staff on behalf of individuals to ensure that they ... The Helpline Care Coordinator ensures clients receive the benefits and services for which they are ...

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Helpline Advocate information

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How much do helpline advocate jobs pay per hour?

As of Jul 4, 2026, the average hourly pay for helpline advocate in the United States is $21.66, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $25.72 per hour, depending on experience, location, and employer.

What is the difference between Helpline Advocate vs Crisis Counselor?

AspectHelpline AdvocateCrisis Counselor
CredentialsHigh school diploma or equivalent; some roles may require certification in crisis interventionOften requires a bachelor's degree in social work, psychology, or related field; certification may be preferred
Work EnvironmentCall centers, community helplines, or online support platformsHospitals, mental health clinics, or crisis centers
Employer & IndustryNonprofits, government agencies, mental health organizationsHealthcare facilities, mental health agencies, crisis intervention services

While both roles involve supporting individuals in distress, Helpline Advocates primarily provide immediate assistance via phone or online, focusing on crisis de-escalation and resource referral. Crisis Counselors often work in clinical settings, offering in-depth mental health support and therapy. The key difference lies in the setting and scope of intervention, with Crisis Counselors typically requiring more advanced credentials.

What are some common challenges Helpline Advocates face, and how can they navigate these effectively?

Helpline Advocates often encounter emotionally charged calls and must manage high-stress situations while providing support to those in crisis. Maintaining emotional resilience, setting healthy boundaries, and utilizing available supervision or peer support resources are crucial for navigating these challenges. Advocates typically receive regular training and debriefing sessions to help process difficult calls and prevent burnout. Engaging with a supportive team environment and practicing self-care can also greatly enhance personal well-being and professional effectiveness in this role.

What are the key skills and qualifications needed to thrive as a Helpline Advocate, and why are they important?

To thrive as a Helpline Advocate, you need strong crisis intervention skills, active listening abilities, and a background in social work or a related field, often supported by relevant training or certification. Familiarity with call center software, case management systems, and confidentiality protocols is typically required. Compassion, emotional resilience, and effective communication are standout soft skills that help build trust and provide support to callers in distress. These skills and qualities are crucial for ensuring timely, sensitive, and effective assistance to individuals seeking help.

What are Helpline Advocates?

Helpline Advocates are professionals who provide support, information, and resources to individuals in crisis or in need of assistance over the phone, online chat, or text. They often work for organizations focused on issues such as domestic violence, mental health, or community services. Helpline Advocates listen empathetically, assess the caller's needs, offer referrals, and ensure the caller's safety and confidentiality. Their goal is to empower individuals and connect them with appropriate support services.
More about Helpline Advocate jobs
What job categories do people searching Helpline Advocate jobs look for? The top searched job categories for Helpline Advocate jobs are:
Helpline Advocate jobs near you
Infographic showing various Helpline Advocate job openings in the United States as of June 2026, with employment types broken down into 7% As Needed, and 93% Contract. Highlights an 90% Physical, 6% Hybrid, and 4% Remote job distribution, with an average salary of $45,058 per year, or $21.7 per hour.
Helpline Manager

Helpline Manager

Safe Harbor

Greenville, SC • On-site

Full-time

Posted 10 days ago

Job description

Summary:This position will work to ensure consistency and quality in client experiences and first impressions on Safe Harbor's 24-hour Helpline.The qualified candidate will have the ability to communicate with Helpline callers, Safe Harbor coworkers/staff, interns, volunteers, and outside agencies/organizations in a trauma informed and non-prejudiced approach. This role also functions as a Helpline trainer and closely supervises Intake Room operations, training, and overall practices.This is afull time,hourly,nonexemptpositioneligible for full benefits.

ReportsTo: Directorof Advocacy& Housing

Direct Reports:Help Line Advocate, HelplineTrainingCoordinator, Helpline After-hoursCoordinator and
Helpline Interns/Volunteers

Schedule:Monday-Friday, 8:30am-4:30pm


Job Responsibilities

General:

  • Manage daily operations of the Helpline as staff conduct trauma informed intakes, conduct intakes as available
  • Provide supervision to Helpline Staff, Volunteers, and Interns
  • Oversee the developmentand execution ofstreamlined processes for training staff,internsand volunteers to conduct consistent and trauma-informed phone intakes and practices
  • Assistwith training within theinternshipprogramas needed
  • Conduct regular trainings with Safe Harbor staffwho answer the helpline
  • Facilitate communications andmonitorprocedures with phone systems and afterhours providers to ensure consistency in Helpline protocols 24/7
  • Collaborate withSafe Harbor supervision and leadershiptoensure consistency in Helpline service provision, address any issues that may arise, and contribute to trauma informed leadership practices
  • Document and compile monthly Helpline statistics including tracking Helpline calls, referrals, andafter-hourcalls.
  • Update Intake Room inventory sheetstomaintainan accurateunderstanding of physical resources
  • Engage as a member of Safe Harbor leadership in creating a culture that exemplifies teamwork, responds to challenges in a trauma informed manner; and promotes safety and value of clients and fellow co-workers
  • Participate in Safe Harbor staff meetings, team meetings,trainingsand continuing education
  • Responds to and perform other tasks and responsibilities as assigned by supervisor

Infrastructure Development:

  • Identifyareas of development and addressing gaps in consistency on Helpline and trauma informed intake practices
  • Identifybarriers to individuals connecting to services (phone intake process, transportation protocols, space availability, time limits, program guidelines, etc.)and in the development/execution of plans for improvement

Essential Qualifications

  • Bachelor'sin human servicesor related fieldpreferred
  • Ability to work with diverse individuals in an empathetic and nonjudgmental manner,demonstratedrespect for others' experiences, language, culture, and knowledge
  • Demonstrated level headedness, strong problem-solvingskills, and self-awareness
  • Ability to work well in a team setting andutilizeother direct service staff to gain perspective andassistancewith duties of the job
  • Strong verbal and written communication skills with attention to detail
  • Ability to organize and manage multiple priorities in a crisis-oriented environment
  • Ability to manage confidential information inan appropriate manner
  • Possess conflict resolution skills
  • Ability to work flexible hours, including some evenings
  • Knowledge of the dynamics of domestic violence
  • Highproficiencywith utilizing Microsoft Office Suite (including but not limitedto Excel,Teams, Shifts, Notebook), Google Suite Applications
  • Public speaking experiencepreferred
  • Bi-lingual skillspreferred

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