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Helpline Advocate Jobs (NOW HIRING)

Safe Harbor

Helpline Second Semester Intern

Greenville, SC

$13.25 - $17.25/hr

Document monthly Helpline statistics including tracking Helpline calls, referrals, and after hour ... Engage as a member of the shelter advocacy team in creating a culture that exemplifies teamwork ...

SARSSM

Volunteer Advocate

Portland, ME

BECOME A VOLUNTEER ADVOCATE Support Survivors. Deepen Your Impact. Are you interested partnering in ... Submit electronic documentation (e.g., helpline referrals, timesheets) * Maintain ongoing ...

JCS AND MASADA

Helpline Care Coordinator

Miami, FL · On-site

$25.50/hr

Enhanced Advocacy: Intervention by the I&R staff on behalf of individuals to ensure that they ... The Helpline Care Coordinator ensures clients receive the benefits and services for which they are ...

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How much do helpline advocate jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for helpline advocate in the United States is $21.66, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $25.72 per hour, depending on experience, location, and employer.

What is the difference between Helpline Advocate vs Crisis Counselor?

AspectHelpline AdvocateCrisis Counselor
CredentialsHigh school diploma or equivalent; some roles may require certification in crisis interventionOften requires a bachelor's degree in social work, psychology, or related field; certification may be preferred
Work EnvironmentCall centers, community helplines, or online support platformsHospitals, mental health clinics, or crisis centers
Employer & IndustryNonprofits, government agencies, mental health organizationsHealthcare facilities, mental health agencies, crisis intervention services

While both roles involve supporting individuals in distress, Helpline Advocates primarily provide immediate assistance via phone or online, focusing on crisis de-escalation and resource referral. Crisis Counselors often work in clinical settings, offering in-depth mental health support and therapy. The key difference lies in the setting and scope of intervention, with Crisis Counselors typically requiring more advanced credentials.

What are common challenges helpline advocates face, and how can they navigate these effectively?

Helpline Advocates often encounter emotionally charged calls and must manage high-stress situations while providing support to those in crisis. Maintaining emotional resilience, setting healthy boundaries, and utilizing available supervision or peer support resources are crucial for navigating these challenges. Advocates typically receive regular training and debriefing sessions to help process difficult calls and prevent burnout. Engaging with a supportive team environment and practicing self-care can also greatly enhance personal well-being and professional effectiveness in this role.

What skills and qualifications are needed to thrive as a helpline advocate?

To thrive as a Helpline Advocate, you need strong crisis intervention skills, active listening abilities, and a background in social work or a related field, often supported by relevant training or certification. Familiarity with call center software, case management systems, and confidentiality protocols is typically required. Compassion, emotional resilience, and effective communication are standout soft skills that help build trust and provide support to callers in distress. These skills and qualities are crucial for ensuring timely, sensitive, and effective assistance to individuals seeking help.

What is a helpline advocate?

Helpline Advocates are professionals who provide support, information, and resources to individuals in crisis or in need of assistance over the phone, online chat, or text. They often work for organizations focused on issues such as domestic violence, mental health, or community services. Helpline Advocates listen empathetically, assess the caller's needs, offer referrals, and ensure the caller's safety and confidentiality. Their goal is to empower individuals and connect them with appropriate support services.
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What job categories do people searching Helpline Advocate jobs look for?

The top searched job categories for Helpline Advocate jobs are:

Helpline Advocate jobs near you
Infographic showing various Helpline Advocate job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 74% Full Time, 14% Part Time, and 10% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $45,058 per year, or $21.7 per hour.

Part-time Helpline Call Advocate (AM Start)

Safe Harbor

Greenville, SC • On-site

Other

Posted 12 days ago

Job description

Helpline Advocate

This position will work to ensure consistency and quality in caller experiences and first impressions on Safe Harbor's 24/7 Helpline. Call advocates practice trauma informed care for all calls, including emergency shelter intakes and general inquiries. This is a part-time, hourly, non-exempt position.

Reports To: Helpline Manager

Schedule: 25 hours per week, minimum of 5 hours per shift

Available Shifts:

Monday – Friday, 9:00am-5:00pm with a strong preference for Monday, Tuesday and Friday availability. Possibility of up to two mid or afterhours shift, per week, between the hours of 2pm-8pm.

Job Responsibilities

  • Conduct trauma-informed helpline calls and intakes in alignment with Safe Harbor's empowerment-based, survivor-centered, and trauma-informed care service model
  • Document helpline calls in accordance with established policies, procedures, and compliance standards
  • Contribute to development of helpline operations, infrastructure, and facilitation of helpline training, as needed, to promote continuity of helpline practices
  • Identify barriers to clients connecting to services (phone intake process, transportation protocols, space availability, time limits, program guidelines, etc.) and offer insight towards improvement for service accessibility
  • Support survivors with navigating referrals and initial safety planning.
  • Complete follow-up calls as assigned and provide caller-specific resources to best assist with their needs
  • Participate in Safe Harbor staff meetings, team meetings, trainings, and continuing education, including obtaining and maintaining Victim Service Provider Certification
  • Contribute to a workplace culture that promotes teamwork, innovation, trauma-informed practice, and the safety and dignity of both clients and colleagues
  • Demonstrate professionalism and high ethical standards in all aspects of helpline and agency operations and interactions
  • Perform other duties and responsibilities as assigned by supervisor

Essential Qualifications

  • Associate's degree in human services or a related field preferred
  • Ability to work with diverse individuals in an empathetic and nonjudgmental manner
  • Demonstrates respect for others' experiences, language, culture, and/or personal backgrounds
  • Encompasses level headedness, strong problem-solving skills, and self-awareness
  • Ability to maintain confidential and sensitive information in accordance with agency policies, ethical standards, victim service best practices, and state and federal laws whether working in person or via possible telework opportunities
  • Ability to work well in a team setting and utilize other direct service staff to gain perspective and assistance with duties of helpline and agency operations
  • Ability to organize and manage multiple priorities in a crisis-oriented environment
  • Strong verbal and written communication skills with attention to detail
  • Strong proficiency in Microsoft Office Suite (Outlook, Teams, Excel, Word) and Google Workspace applications
  • Bi-lingual skills preferred

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