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Helpline Advocate Jobs (NOW HIRING)

HELPLINE As a no wrong door agency, All SARSSM employees are Advocates. All staff are required to provide some on-call coverage for the 24-hour crisis & support Helpline. Helpline duties include ...

Shelter Advocate

Spokane, WA

$21.77 - $26.12/hr

The Shelter Advocate's primary function is to provide support to survivors of domestic violence in ... YWCA 24-Hour Helpline * Offering compassionate, non-judgmental listening, respecting survivors ...

... the Helpline or in-person emergency room response 20%: provide peer support to other advocates via regular check-in calls/emails and meetings, mentorship to new advocates via job shadowing and ...

... the Helpline or in-person emergency room response 20%: provide peer support to other advocates via regular check-in calls/emails and meetings, mentorship to new advocates via job shadowing and ...

Customer Advocate

Belmar, NJ ยท On-site

$50K - $67K/yr

The Customer Advocate is responsible for investigating and coordinating the timely resolution of ... Monitor the Consumer Action Helpline during regular business hours, responding to inquiries and ...

Showing results 21-40

Helpline Advocate information

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How much do helpline advocate jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for helpline advocate in the United States is $21.66, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $25.72 per hour, depending on experience, location, and employer.

What is the difference between Helpline Advocate vs Crisis Counselor?

AspectHelpline AdvocateCrisis Counselor
CredentialsHigh school diploma or equivalent; some roles may require certification in crisis interventionOften requires a bachelor's degree in social work, psychology, or related field; certification may be preferred
Work EnvironmentCall centers, community helplines, or online support platformsHospitals, mental health clinics, or crisis centers
Employer & IndustryNonprofits, government agencies, mental health organizationsHealthcare facilities, mental health agencies, crisis intervention services

While both roles involve supporting individuals in distress, Helpline Advocates primarily provide immediate assistance via phone or online, focusing on crisis de-escalation and resource referral. Crisis Counselors often work in clinical settings, offering in-depth mental health support and therapy. The key difference lies in the setting and scope of intervention, with Crisis Counselors typically requiring more advanced credentials.

What are common challenges helpline advocates face, and how can they navigate these effectively?

Helpline Advocates often encounter emotionally charged calls and must manage high-stress situations while providing support to those in crisis. Maintaining emotional resilience, setting healthy boundaries, and utilizing available supervision or peer support resources are crucial for navigating these challenges. Advocates typically receive regular training and debriefing sessions to help process difficult calls and prevent burnout. Engaging with a supportive team environment and practicing self-care can also greatly enhance personal well-being and professional effectiveness in this role.

What skills and qualifications are needed to thrive as a helpline advocate?

To thrive as a Helpline Advocate, you need strong crisis intervention skills, active listening abilities, and a background in social work or a related field, often supported by relevant training or certification. Familiarity with call center software, case management systems, and confidentiality protocols is typically required. Compassion, emotional resilience, and effective communication are standout soft skills that help build trust and provide support to callers in distress. These skills and qualities are crucial for ensuring timely, sensitive, and effective assistance to individuals seeking help.

What is a helpline advocate?

Helpline Advocates are professionals who provide support, information, and resources to individuals in crisis or in need of assistance over the phone, online chat, or text. They often work for organizations focused on issues such as domestic violence, mental health, or community services. Helpline Advocates listen empathetically, assess the caller's needs, offer referrals, and ensure the caller's safety and confidentiality. Their goal is to empower individuals and connect them with appropriate support services.
More about Helpline Advocate jobs
Infographic showing various Helpline Advocate job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 74% Full Time, 14% Part Time, and 10% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $45,058 per year, or $21.7 per hour.

SART and Outreach Advocate

SARSSM

Portland, ME โ€ข On-site

$24.04/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 6 days ago


Job description

Position: SART Advocate-Outreach Specialist

Reports to: Advocacy Services Program Manager

Job Type:Full-time: 40-hours per week, with additional on call hours as assigned

Classification: hourly, non-exempt, union position
Pay: $24.04/hr

Location: Portland, ME, with occasional travel to Cumberland & York Counties

Work Structure: Hybrid (in-person & remote),


ABOUT SARSSM: How would you like to be a change agent, working closely with our clients and community in a small but powerful setting? SARSSM has an unyielding commitment to our clients & mission; does this resonate with you?


Since 1973, Sexual Assault Response Services of Southern Maine (SARSSM), a nonprofit 501(c)(3)
organization, has provided free, confidential supportive services to people impacted by sexual violence, child sexual abuse, sexual harassment, and trafficking. Our Advocacy work in Intervention, Prevention, and Engagement programs & services is impactful. Join us in this rewarding work!

Make a Difference: SARSSM Advocacy Services partners in the empowerment process with folks as part of our intervention and crisis response focused programs and services.

We See You Too: SARSSM provides a supportive, collaborative work environment that focuses on the growth & development of its employees. SARSSM is an open union shop, this role is a union position.

Great benefits package includes generous paid time off, professional development opportunities, 403b match, and health/dental/vision plans.

POSITION OVERVIEW: Sexual Assault Response Team Advocates center survivors in Cumberland and York counties through victim & survivor advocacy, resource referral, and peer support. SART Advocates work to increase survivor safety and wellbeing while mitigating any additional traumatization, whether coming from individuals or systems.

The SART Advocate-Outreach Specialist provides direct services that strive to be culturally aware, trauma-informed and client centered, with a specialization in outreach to survivors of sexual violence in designated communities. The SART Advocate-Outreach Specialist is a grant funded position through the Office on Violence Against Women (OVW).

  • HELPLINE As a no wrong door agency, All SARSSM employees are Advocates. All staff are required to provide some on-call coverage for the 24-hour crisis & support Helpline. Helpline duties include providing support & Advocacy with in person accompaniments and/or by telephone. Shifts are assigned on a rotation, with frequency of shifts dictated by staffing levels. Additional on-call stipend applies.

ADDITIONAL ESSENTIAL DUTIES

  • Provide confidential, trauma-informed crisis intervention, safety planning, support, medical and police accompaniment, court advocacy (both civil and criminal), and resources and referrals
  • Develop and maintain collaborative working relationships with community partners and members of our multi-disciplinary teams
  • Plan, organize, and facilitate a quarterly Inclusion Community Response Meeting, convening local support and investigative organizations to monitor the needs and service gaps among these communities.
  • Assist with coordination for the MDT/SART team (s) composed of internal & external stakeholders.
  • Provide programmatic support to the VIP grant Survivor Advisory Group
  • Develop & implement OVW approved training, resource sharing, consultation and meeting engagement in compliance with VIP grant requirements.
  • Develop & engage outreach specific to specific to grant targeted communities to raise awareness of and create meaningful access to SARSSM services.
  • Co-facilitate virtual and in-person support groups and inclusive client outreach activities.
  • Attend regular supervision, staff, team & community meetings as scheduled.
  • Complete all required data and grant reporting by set deadlines.

The above is intended to describe the essential responsibilities, required skills, and minimum qualifications for the role. Additional duties as directed by the Advocacy Services Program Manager or the Executive Director may be assigned.

QUALIFICATIONS:
The requirements listed below are representative of the knowledge, skill, and/or ability needed for success in this position.

  • Degree in human services, social work, psychology, or other related fields, with one (1) year of work experience in these fields preferred.
  • Knowledge of the fundamentals of working with victims of crime, sexual assault and/or human trafficking preferred. A willingness to develop understanding and proficiency in delivering trauma informed services
  • Multilingual preferred, must be proficient in English and with one of the following: Arabic, French, Kinyarwanda/Kirundi/Kinyamulenge, Lingala, Portuguese, Somali. Spanish, Ukrainian, or Russian.
  • Ability to assess crisis situations and respond appropriately while maintaining strong boundaries.
  • Be a strong communicator who pays close attention to detail; demonstrates initiative, follow through, and possession of solid self-assessment skills.
  • Must be adaptable & able to quickly and effectively learn new skills and problem solve.
  • Possess the ability to work both independently and as part of a team.
  • Must be comfortable performing the community engagement and outreach activities of this role, including meeting new people and developing relationships.

JOB REQUIREMENTS

  • Successfully complete a 40-hour sexual assault advocate training and additional required training within specified assigned timeframes.
  • Access to reliable transportation with applicable insurance.
  • Current, valid driver's license or State ID.
  • Excellent written & verbal communication skills with fluency in English. Knowledge of other languages is an advantage.
  • Technical competency in Google Suites, Zoom, Microsoft office, Canva, Client Management Systems
  • Participate in agency events, including special events, outreach/awareness and donor engagement events.
  • Frequent local travel, with regular on-call evening & weekend shifts as necessary in order to accomplish job responsibilities.
  • Employment is conditional upon successful clearance of background screening including Child Abuse Registry, Maine Criminal and Federal Fingerprinting, and SARSSM probationary period.


SARSSM is an Equal Opportunity Employer and will consider all qualified individuals, regardless of race, sex, gender identity/expression, language, religion, political affiliation, age, socio-economic status, physical appearance and abilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their role.


In support of our values, SARSSM strives to ensure accurate, ethical, and equitable policies and practices. We believe in regular assessment, reflection, and the pursuit of growth, whether on the individual level or as an organization.


To apply, send a resume and cover letter to operations@sarssm.org