HELPLINE As a no wrong door agency, All SARSSM employees are Advocates. All staff are required to provide some on-call coverage for the 24-hour crisis & support Helpline. Helpline duties include ...
HELPLINE As a no wrong door agency, All SARSSM employees are Advocates. All staff are required to provide some on-call coverage for the 24-hour crisis & support Helpline. Helpline duties include ...
SART and Outreach Advocate
Portland, ME · On-site
$24.04/hr
HELPLINE As a no wrong door agency, All SARSSM employees are Advocates. All staff are required to provide some on-call coverage for the 24-hour crisis & support Helpline. Helpline duties include ...
SART and Outreach Advocate
Portland, ME · On-site
$24.04/hr
HELPLINE As a no wrong door agency, All SARSSM employees are Advocates. All staff are required to provide some on-call coverage for the 24-hour crisis & support Helpline. Helpline duties include ...
Helpline Intake Specialist
Seattle, WA · On-site
$20.25 - $27/hr
Helpline Intake Specialist Job Title: Helpline Intake Specialist Department: Helpline Prepared By ... Offer reliable referrals to other community resources, advocate for neighbors and follow up on ...
Helpline Intake Specialist
Seattle, WA · On-site
$20.25 - $27/hr
Helpline Intake Specialist Job Title: Helpline Intake Specialist Department: Helpline Prepared By ... Offer reliable referrals to other community resources, advocate for neighbors and follow up on ...
Family Advocate
Alfred, ME · On-site
$24.04/hr
HELPLINE All SARSSM employees are Advocates. Staff are required to provide on-call coverage for the 24-hour crisis & support Helpline. Helpline duties include providing coverage for assigned shifts ...
Family Advocate
Alfred, ME · On-site
$24.04/hr
HELPLINE All SARSSM employees are Advocates. Staff are required to provide on-call coverage for the 24-hour crisis & support Helpline. Helpline duties include providing coverage for assigned shifts ...
Family Advocate
Alfred, ME · On-site
$24.04/hr
HELPLINE All SARSSM employees are Advocates. Staff are required to provide on-call coverage for the 24-hour crisis & support Helpline. Helpline duties include providing coverage for assigned shifts ...
Family Advocate
Alfred, ME · On-site
$24.04/hr
HELPLINE All SARSSM employees are Advocates. Staff are required to provide on-call coverage for the 24-hour crisis & support Helpline. Helpline duties include providing coverage for assigned shifts ...
Helpline Intake Specialist
Seattle, WA · On-site
$24 - $25/hr
Helpline Intake Specialist Job Title: Helpline Intake Specialist Department: Helpline Prepared By ... Offer reliable referrals to other community resources, advocate for neighbors and follow up on ...
Quick apply
Helpline Intake Specialist
Seattle, WA · On-site
$24 - $25/hr
Helpline Intake Specialist Job Title: Helpline Intake Specialist Department: Helpline Prepared By ... Offer reliable referrals to other community resources, advocate for neighbors and follow up on ...
Family Advocate
Alfred, ME · On-site
$24.04/hr
HELPLINE All SARSSM employees are Advocates. Staff are required to provide on-call coverage for the 24-hour crisis & support Helpline. Helpline duties include providing coverage for assigned shifts ...
Quick apply
Family Advocate
Alfred, ME · On-site
$24.04/hr
HELPLINE All SARSSM employees are Advocates. Staff are required to provide on-call coverage for the 24-hour crisis & support Helpline. Helpline duties include providing coverage for assigned shifts ...
Staff Advocate
Madison, WI · On-site
The advocate will provide primarily intensive legal and advocacy services to qualifying clients to ... Supporting helpline triage, intake and providing brief interventionadvocacy services * Contributing ...
New
Staff Advocate
Madison, WI · On-site
The advocate will provide primarily intensive legal and advocacy services to qualifying clients to ... Supporting helpline triage, intake and providing brief interventionadvocacy services * Contributing ...
New
NAMI HelpLine Information & Referral Specialists (Remote) - INTERNSHIPS
$18.25 - $24.25/hr
NAMI HelpLine offers a comprehensive 21-hour online training on mental health conditions, support and recovery strategies, NAMI programs and advocacy efforts, how to manage calls and texts from ...
NAMI HelpLine Information & Referral Specialists (Remote) - INTERNSHIPS
$18.25 - $24.25/hr
NAMI HelpLine offers a comprehensive 21-hour online training on mental health conditions, support and recovery strategies, NAMI programs and advocacy efforts, how to manage calls and texts from ...
This includes coverage of the 24/7 helpline (locally and statewide), in-person medical advocacy at local hospitals (in Pierce and Kitsap Counties), and referrals to ongoing services. This Advocate ...
Quick apply
This includes coverage of the 24/7 helpline (locally and statewide), in-person medical advocacy at local hospitals (in Pierce and Kitsap Counties), and referrals to ongoing services. This Advocate ...
This includes coverage of the 24/7 helpline (locally and statewide), in-person medical advocacy at local hospitals (in Pierce and Kitsap Counties), and referrals to ongoing services. This Advocate ...
This includes coverage of the 24/7 helpline (locally and statewide), in-person medical advocacy at local hospitals (in Pierce and Kitsap Counties), and referrals to ongoing services. This Advocate ...
After-hours Medical Advocate Victim Advocate
Tacoma, WA · On-site
$27/hr
This includes coverage of the 24/7 helpline (locally and statewide), in-person medical advocacy at local hospitals (in Pierce and Kitsap Counties), and referrals to ongoing services. This Advocate ...
After-hours Medical Advocate Victim Advocate
Tacoma, WA · On-site
$27/hr
This includes coverage of the 24/7 helpline (locally and statewide), in-person medical advocacy at local hospitals (in Pierce and Kitsap Counties), and referrals to ongoing services. This Advocate ...
Helpline Care and Outreach Coordinator
Miami, FL · On-site
$25.50 - $26/hr
Enhanced Advocacy includes intervention by Information and Referral staff on behalf of individuals ... The Helpline Care and Outreach Coordinator provides comprehensive system navigation and support ...
Helpline Care and Outreach Coordinator
Miami, FL · On-site
$25.50 - $26/hr
Enhanced Advocacy includes intervention by Information and Referral staff on behalf of individuals ... The Helpline Care and Outreach Coordinator provides comprehensive system navigation and support ...
Helpline Care and Outreach Coordinator
Miami, FL · On-site
$25.50 - $26/hr
Enhanced Advocacy includes intervention by Information and Referral staff on behalf of individuals ... The Helpline Care and Outreach Coordinator provides comprehensive system navigation and support ...
Helpline Care and Outreach Coordinator
Miami, FL · On-site
$25.50 - $26/hr
Enhanced Advocacy includes intervention by Information and Referral staff on behalf of individuals ... The Helpline Care and Outreach Coordinator provides comprehensive system navigation and support ...
Resident Advocate (Part Time)
Saint George, UT · On-site
$18/hr
Resident Advocate REPORTS TO: Shelter Manager LOCATION: St. George, UT HOURS: Part-time, up to 29 ... Attend to the overall needs of the in-shelter clients and answer all helpline and dispatch phone ...
Resident Advocate (Part Time)
Saint George, UT · On-site
$18/hr
Resident Advocate REPORTS TO: Shelter Manager LOCATION: St. George, UT HOURS: Part-time, up to 29 ... Attend to the overall needs of the in-shelter clients and answer all helpline and dispatch phone ...
Resident Advocate (Full Time)
Saint George, UT · On-site
$18/hr
Resident Advocate REPORTS TO: Shelter Manager LOCATION: St. George, UT HOURS: Full-time 40 hours ... Attend to the overall needs of the in-shelter clients and answer all helpline and dispatch phone ...
Resident Advocate (Full Time)
Saint George, UT · On-site
$18/hr
Resident Advocate REPORTS TO: Shelter Manager LOCATION: St. George, UT HOURS: Full-time 40 hours ... Attend to the overall needs of the in-shelter clients and answer all helpline and dispatch phone ...
Resident Advocate (Full Time)
Saint George, UT · On-site
$18/hr
Resident Advocate REPORTS TO: Shelter Manager LOCATION: St. George, UT HOURS: Full-time 40 hours ... Attend to the overall needs of the in-shelter clients and answer all helpline and dispatch phone ...
Resident Advocate (Full Time)
Saint George, UT · On-site
$18/hr
Resident Advocate REPORTS TO: Shelter Manager LOCATION: St. George, UT HOURS: Full-time 40 hours ... Attend to the overall needs of the in-shelter clients and answer all helpline and dispatch phone ...
Overnight Resident Advocate
Saint George, UT · On-site
$18/hr
Attend to the overall needs of the in-shelter clients and answer all helpline and dispatch phone ... Advocate at the DOVE House. JOB DUTIES: Maintain security, safety, and upkeep of shelter Provide ...
Overnight Resident Advocate
Saint George, UT · On-site
$18/hr
Attend to the overall needs of the in-shelter clients and answer all helpline and dispatch phone ... Advocate at the DOVE House. JOB DUTIES: Maintain security, safety, and upkeep of shelter Provide ...
Bilingual Spanish-Speaking Resident Advocate
Saint George, UT · On-site
$19/hr
The resident advocate is responsible to maintain confidentiality, security, safety, and general upkeep of the DOVE House; attend to the overall needs of the in-shelter clients and answer all helpline ...
Bilingual Spanish-Speaking Resident Advocate
Saint George, UT · On-site
$19/hr
The resident advocate is responsible to maintain confidentiality, security, safety, and general upkeep of the DOVE House; attend to the overall needs of the in-shelter clients and answer all helpline ...
Veterans Legal Helpline Staff Attorney & Community Partnerships Counsel (Part-time up to 29 hours ... complex advocacy services. Represents veterans, low-income, and/or other vulnerable client ...
Veterans Legal Helpline Staff Attorney & Community Partnerships Counsel (Part-time up to 29 hours ... complex advocacy services. Represents veterans, low-income, and/or other vulnerable client ...
Helpline Advocate information
See salary details
$11.06 - $12.98
4% of jobs
$12.98 - $14.90
4% of jobs
$14.90 - $16.83
14% of jobs
$17.14 is the 25th percentile. Wages below this are outliers.
$16.83 - $18.75
15% of jobs
The median wage is $20.13 / hr.
$18.75 - $20.67
17% of jobs
$20.67 - $22.60
12% of jobs
$22.60 - $24.52
8% of jobs
$24.73 is the 75th percentile. Wages above this are outliers.
$24.52 - $26.44
8% of jobs
$26.44 - $28.37
10% of jobs
$28.37 - $30.29
4% of jobs
$30.29 - $32.21
4% of jobs
$11
$21
$32
How much do helpline advocate jobs pay per hour?
What is a helpline advocate?
What skills and qualifications are needed to thrive as a helpline advocate?
What are common challenges helpline advocates face, and how can they navigate these effectively?
What is the difference between Helpline Advocate vs Crisis Counselor?
| Aspect | Helpline Advocate | Crisis Counselor |
|---|---|---|
| Credentials | High school diploma or equivalent; some roles may require certification in crisis intervention | Often requires a bachelor's degree in social work, psychology, or related field; certification may be preferred |
| Work Environment | Call centers, community helplines, or online support platforms | Hospitals, mental health clinics, or crisis centers |
| Employer & Industry | Nonprofits, government agencies, mental health organizations | Healthcare facilities, mental health agencies, crisis intervention services |
While both roles involve supporting individuals in distress, Helpline Advocates primarily provide immediate assistance via phone or online, focusing on crisis de-escalation and resource referral. Crisis Counselors often work in clinical settings, offering in-depth mental health support and therapy. The key difference lies in the setting and scope of intervention, with Crisis Counselors typically requiring more advanced credentials.
What are popular job titles related to Helpline Advocate jobs?
For Helpline Advocate jobs, the most frequently searched job titles are:

SART and Outreach Advocate
Portland, ME
$24.04/hr
Full-time
Medical, Dental, Vision, Retirement, PTO
Re-posted 7 days ago
Job description
Position: SART Advocate-Outreach Specialist
Reports to: Advocacy Services Program Manager
Job Type:Full-time: 40-hours per week, with additional on call hours as assigned
Classification: hourly, non-exempt, union position
Pay: $24.04/hr
Location: Portland, ME, with occasional travel to Cumberland & York Counties
Work Structure: Hybrid (in-person & remote),
ABOUT SARSSM: How would you like to be a change agent, working closely with our clients and community in a small but powerful setting? SARSSM has an unyielding commitment to our clients & mission; does this resonate with you?
Since 1973, Sexual Assault Response Services of Southern Maine (SARSSM), a nonprofit 501(c)(3)
organization, has provided free, confidential supportive services to people impacted by sexual violence, child sexual abuse, sexual harassment, and trafficking. Our Advocacy work in Intervention, Prevention, and Engagement programs & services is impactful. Join us in this rewarding work!
Make a Difference: SARSSM Advocacy Services partners in the empowerment process with folks as part of our intervention and crisis response focused programs and services.
We See You Too: SARSSM provides a supportive, collaborative work environment that focuses on the growth & development of its employees. SARSSM is an open union shop, this role is a union position.
Great benefits package includes generous paid time off, professional development opportunities, 403b match, and health/dental/vision plans.
POSITION OVERVIEW: Sexual Assault Response Team Advocates center survivors in Cumberland and York counties through victim & survivor advocacy, resource referral, and peer support. SART Advocates work to increase survivor safety and wellbeing while mitigating any additional traumatization, whether coming from individuals or systems.
The SART Advocate-Outreach Specialist provides direct services that strive to be culturally aware, trauma-informed and client centered, with a specialization in outreach to survivors of sexual violence in designated communities. The SART Advocate-Outreach Specialist is a grant funded position through the Office on Violence Against Women (OVW).
- HELPLINE As a no wrong door agency, All SARSSM employees are Advocates. All staff are required to provide some on-call coverage for the 24-hour crisis & support Helpline. Helpline duties include providing support & Advocacy with in person accompaniments and/or by telephone. Shifts are assigned on a rotation, with frequency of shifts dictated by staffing levels. Additional on-call stipend applies.
ADDITIONAL ESSENTIAL DUTIES
- Provide confidential, trauma-informed crisis intervention, safety planning, support, medical and police accompaniment, court advocacy (both civil and criminal), and resources and referrals
- Develop and maintain collaborative working relationships with community partners and members of our multi-disciplinary teams
- Plan, organize, and facilitate a quarterly Inclusion Community Response Meeting, convening local support and investigative organizations to monitor the needs and service gaps among these communities.
- Assist with coordination for the MDT/SART team (s) composed of internal & external stakeholders.
- Provide programmatic support to the VIP grant Survivor Advisory Group
- Develop & implement OVW approved training, resource sharing, consultation and meeting engagement in compliance with VIP grant requirements.
- Develop & engage outreach specific to specific to grant targeted communities to raise awareness of and create meaningful access to SARSSM services.
- Co-facilitate virtual and in-person support groups and inclusive client outreach activities.
- Attend regular supervision, staff, team & community meetings as scheduled.
- Complete all required data and grant reporting by set deadlines.
The above is intended to describe the essential responsibilities, required skills, and minimum qualifications for the role. Additional duties as directed by the Advocacy Services Program Manager or the Executive Director may be assigned.
QUALIFICATIONS:
The requirements listed below are representative of the knowledge, skill, and/or ability needed for success in this position.
- Degree in human services, social work, psychology, or other related fields, with one (1) year of work experience in these fields preferred.
- Knowledge of the fundamentals of working with victims of crime, sexual assault and/or human trafficking preferred. A willingness to develop understanding and proficiency in delivering trauma informed services
- Multilingual preferred, must be proficient in English and with one of the following: Arabic, French, Kinyarwanda/Kirundi/Kinyamulenge, Lingala, Portuguese, Somali. Spanish, Ukrainian, or Russian.
- Ability to assess crisis situations and respond appropriately while maintaining strong boundaries.
- Be a strong communicator who pays close attention to detail; demonstrates initiative, follow through, and possession of solid self-assessment skills.
- Must be adaptable & able to quickly and effectively learn new skills and problem solve.
- Possess the ability to work both independently and as part of a team.
- Must be comfortable performing the community engagement and outreach activities of this role, including meeting new people and developing relationships.
JOB REQUIREMENTS
- Successfully complete a 40-hour sexual assault advocate training and additional required training within specified assigned timeframes.
- Access to reliable transportation with applicable insurance.
- Current, valid driver's license or State ID.
- Excellent written & verbal communication skills with fluency in English. Knowledge of other languages is an advantage.
- Technical competency in Google Suites, Zoom, Microsoft office, Canva, Client Management Systems
- Participate in agency events, including special events, outreach/awareness and donor engagement events.
- Frequent local travel, with regular on-call evening & weekend shifts as necessary in order to accomplish job responsibilities.
- Employment is conditional upon successful clearance of background screening including Child Abuse Registry, Maine Criminal and Federal Fingerprinting, and SARSSM probationary period.
SARSSM is an Equal Opportunity Employer and will consider all qualified individuals, regardless of race, sex, gender identity/expression, language, religion, political affiliation, age, socio-economic status, physical appearance and abilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their role.
In support of our values, SARSSM strives to ensure accurate, ethical, and equitable policies and practices. We believe in regular assessment, reflection, and the pursuit of growth, whether on the individual level or as an organization.
To apply, send a resume and cover letter to operations@sarssm.org