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Safe Helpline Advocate Jobs (NOW HIRING)

Safe Harbor

Helpline Second Semester Intern

Greenville, SC · On-site

$13.25 - $17.25/hr

Document monthly Helpline statistics including tracking Helpline calls, referrals, and after hour ... Engage as a member of the shelter advocacy team in creating a culture that exemplifies teamwork ...

YWCA St. Louis

On-Call Weekend Advocate

Early Childhood Education & Childcare - Providing safe, nurturing environments for children to ... Answer 24-hour crisis helpline calls (15%), when not responding to hospital, police department in ...

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How much do safe helpline advocate jobs pay per year?

As of Sep 13, 2026, the average yearly pay for safe helpline advocate in the United States is $60,627.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,000.00 and $69,000.00 per year, depending on experience, location, and employer.

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Infographic showing various Safe Helpline Advocate job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $60,627 per year, or $29.1 per hour.

Part-time Helpline Call Advocate (AM Start)

Greenville, SC • On-site

Safe Harbor
Finance and Insurance • 1 - 10 employees
Learn more about Safe Harborexternal

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Re-posted 11 days ago

Job description

Helpline Call Advocate

This position will work to ensure consistency and quality in caller experiences and first impressions on Safe Harbor's 24/7 Helpline. Call advocates practice trauma informed care for all calls, including emergency shelter intakes and general inquiries. This is a part-time, hourly, non-exempt position.

Reports To: Helpline Manager

Schedule: 25 hours per week, minimum of 5 hours per shift

Available Shifts:

Monday – Friday, 9:00am-5:00pm with a strong preference for Monday, Tuesday and Friday availability. Possibility of up to two mid or afterhours shift, per week, between the hours of 2pm-8pm.

Job Responsibilities

  • Conduct trauma-informed helpline calls and intakes in alignment with Safe Harbor's empowerment-based, survivor-centered, and trauma-informed care service model
  • Document helpline calls in accordance with established policies, procedures, and compliance standards
  • Contribute to development of helpline operations, infrastructure, and facilitation of helpline training, as needed, to promote continuity of helpline practices
  • Identify barriers to clients connecting to services ( phone intake process, transportation protocols, space availability, time limits, program guidelines, etc.) and offer insight towards improvement for service accessibility
  • Support survivors with navigating referrals and initial safety planning.
  • Complete follow-up calls as assigned and provide caller-specific resources to best assist with their needs
  • Participate in Safe Harbor staff meetings, team meetings, trainings, and continuing education, including obtaining and maintaining Victim Service Provider Certification
  • Contribute to a workplace culture that promotes teamwork, innovation, trauma-informed practice, and the safety and dignity of both clients and colleagues
  • Demonstrate professionalism and high ethical standards in all aspects of helpline and agency operations and interactions
  • Perform other duties and responsibilities as assigned by supervisor

Essential Qualifications

  • Associate's degree in human services or a related field preferred
  • Ability to work with diverse individuals in an empathetic and nonjudgmental manner
  • Demonstrates respect for others' experiences, language, culture, and/or personal backgrounds
  • Encompasses level headedness, strong problem-solving skills, and self-awareness
  • Ability to maintain confidential and sensitive information in accordance with agency policies, ethical standards, victim service best practices, and state and federal laws whether working in person or via possible telework opportunities
  • Ability to work well in a team setting and utilize other direct service staff to gain perspective and assistance with duties of helpline and agency operations
  • Ability to organize and manage multiple priorities in a crisis-oriented environment
  • Strong verbal and written communication skills with attention to detail
  • Strong proficiency in Microsoft Office Suite (Outlook, Teams, Excel, Word) and Google Workspace applications
  • Bi-lingual skills preferred

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