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Helpline Coordinator Jobs (NOW HIRING)

Cryoport

OR

$22/hr

Logistics Coordinator (Contingent) Location: Remote from anywhere within the U.S. Hours: Shift Work ... helpline to address or redirect calls. Primary Responsibilities include, but are not limited to:

Cryoport, Inc.

Logistics Coordinator (Contingent)

$22/hr

Logistics Coordinator (Contingent) Location: Remote from anywhere within the U.S. Hours: Shift Work ... helpline to address or redirect calls. Primary Responsibilities include, but are not limited to:

State of Montana

Client Service Coordinator

$29.30/hr

  • Medical

  • Retirement

  • PTO

The Client Service Coordinator position serves as a vital customer service role and has direct contact with the general public in-person and via a telephone helpline. This position listens to clients ...

State of Montana

Client Service Coordinator

$29.30/hr

  • Medical

  • Retirement

  • PTO

The Client Service Coordinator position serves as a vital customer service role and has direct contact with the general public in-person and via a telephone helpline. This position listens to clients ...

State of Montana

Client Service Coordinator

$29.30/hr

  • Medical

  • Retirement

  • PTO

The Client Service Coordinator position serves as a vital customer service role and has direct contact with the general public in-person and via a telephone helpline. This position listens to clients ...

State of Montana

Client Service Coordinator

$29.30/hr

  • Medical

  • Retirement

  • PTO

The Client Service Coordinator position serves as a vital customer service role and has direct contact with the general public in-person and via a telephone helpline. This position listens to clients ...

State of Montana

Client Service Coordinator

$29.30/hr

  • Medical

  • Retirement

  • PTO

The Client Service Coordinator position serves as a vital customer service role and has direct contact with the general public in-person and via a telephone helpline. This position listens to clients ...

State of Montana

Client Service Coordinator

$29.30/hr

  • Medical

  • Retirement

  • PTO

The Client Service Coordinator position serves as a vital customer service role and has direct contact with the general public in-person and via a telephone helpline. This position listens to clients ...

State of Montana

Client Service Coordinator

$29.30/hr

  • Medical

  • Retirement

  • PTO

The Client Service Coordinator position serves as a vital customer service role and has direct contact with the general public in-person and via a telephone helpline. This position listens to clients ...

State of Montana

Client Service Coordinator

$29.30/hr

  • Medical

  • Retirement

  • PTO

The Client Service Coordinator position serves as a vital customer service role and has direct contact with the general public in-person and via a telephone helpline. This position listens to clients ...

State of Montana

Client Service Coordinator (30208)

$18.50 - $24/hr

  • Medical

  • Retirement

  • PTO

The Client Service Coordinator position serves as a vital customer service role and has direct contact with the general public in-person and via a telephone helpline. This position listens to clients ...

University of Montana

Client Service Coordinator

Missoula, MT · On-site

$17.75 - $23.25/hr

  • Medical

  • Retirement

  • PTO

The Client Service Coordinator position serves as a vital customer service role and has direct contact with the general public in-person and via a telephone helpline. This position listens to clients ...

Rutgers University

Community Coordinator

Monmouth, NJ · On-site

$29.16/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Specialty services include the New Jersey suicide prevention helpline and peer help lines for ... The Community Coordinator plays a critical role in addressing social determinants of health ...

University of Montana

Client Service Coordinator

Helena, MT · On-site

$17 - $22.25/hr

  • Medical

  • Retirement

  • PTO

The Client Service Coordinator position serves as a vital customer service role and has direct contact with the general public in-person and via a telephone helpline. This position listens to clients ...

Rutgers University

Program Coordinator

New Brunswick, NJ · On-site

$83K/yr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Specialty services include the New Jersey suicide prevention helpline and peer help lines for ... Coordinates referral process and ongoing collaboration with district personnel. Provides advanced ...

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Helpline Coordinator information

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$11

$23

$44

How much do helpline coordinator jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for helpline coordinator in the United States is $23.32, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $25.96 per hour, depending on experience, location, and employer.

What is a helpline coordinator?

Helpline Coordinators are professionals responsible for managing and overseeing helpline services, ensuring callers receive appropriate support and information. They supervise helpline staff or volunteers, coordinate schedules, provide training, and ensure high-quality responses to individuals seeking help. Helpline Coordinators may also handle escalated calls, maintain records, and collaborate with other organizations to provide resources. Their role is vital in ensuring the helpline operates efficiently and meets the needs of the community it serves.

What are the key skills and qualifications needed to thrive as a helpline coordinator, and why are they important?

To thrive as a Helpline Coordinator, you typically need strong communication skills, crisis intervention knowledge, and experience in social work or a related field, often supported by a relevant degree or certification. Familiarity with call center software, case management systems, and data entry tools is commonly required. Exceptional empathy, problem-solving abilities, and organizational skills help individuals excel in managing sensitive situations and supporting both callers and helpline staff. These competencies are crucial for ensuring effective support, timely intervention, and smooth operation of helpline services.

What are some common challenges faced by helpline coordinators and how can they be managed?

Helpline Coordinators often encounter challenges such as managing high call volumes, supporting distressed callers, and ensuring their team remains resilient and effective under pressure. Balancing administrative responsibilities with direct support and training for helpline staff is also crucial. Coordinators can address these challenges by implementing clear protocols, fostering regular team debriefings, and utilizing technology for efficient call tracking and resource sharing. Ongoing professional development and self-care strategies are important for maintaining wellbeing and team morale.

What is the difference between Helpline Coordinator vs Crisis Hotline Volunteer?

AspectHelpline CoordinatorCrisis Hotline Volunteer
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications in counseling or social workTypically no formal credentials required; training provided by organization
Work EnvironmentOffice setting or remote; involved in managing calls, coordinating staff, and administrative tasksPrimarily call-based; volunteer role with flexible hours, often in a call center or from home
Employer & Industry UsageNonprofits, mental health agencies, crisis centersNonprofits, community organizations, crisis intervention services

Helpline Coordinators usually have some formal training and handle administrative and supervisory tasks, while Crisis Hotline Volunteers primarily provide immediate support during calls with minimal formal credentials. Both roles are vital in crisis intervention but differ in responsibilities and training requirements.

What cities are hiring for Helpline Coordinator jobs?

Cities with the most Helpline Coordinator job openings:

What are the most commonly searched types of Helpline jobs?

The most popular types of Helpline jobs are:

What states have the most Helpline Coordinator jobs?

States with the most job openings for Helpline Coordinator jobs include:

Helpline Coordinator jobs near you
Infographic showing various Helpline Coordinator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, 1% Temporary, and 2% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $48,503 per year, or $23.3 per hour.

SEXUAL ASSAULT RESPONSE COORDINATOR

US Department of the Navy

Camp Pendleton, CA • On-site

$102K/yr

Full-time

Posted 4 days ago

United States Navy rating

6.4

Company rating: 6.4 out of 10

Based on 379 frontline employees who took The Breakroom Quiz

42nd of 49 rated military and defense

Job description

You will serve as a SEXUAL ASSAULT RESPONSE COORDINATOR in the Office of Force Resiliency of MARINE CORPS AIR STN CAMP PEN.Qualifications:In addition to the Basic Requirements for this position, your resume must also demonstrate at least one year of specialized experience at or equivalent to the GS-11 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: Provide non-clinical response that is trauma related, gender responsive, culturally competent, and recovery oriented for both military and civilian; inform victims of the resources available and manage reports of retaliation, reprisal, ostracism, maltreatment, and sexual harassment: develop and collaborate with stakeholders on public awareness campaigns and community outreach events; and plan, schedule, and deliver comprehensive training for a diverse audience to cover SAPR policies, procedures, reporting options and other topics.
Additional qualification information can be found from the following Office of Personnel Management website:
https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=List-by-Occupational-Series
https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/0100/social-science-series-0101/
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.
Additional Conditions of Employment:
You must be able to obtain and maintain an active D-SAACP certification in accordance with (IAW) Section 584 of Public Law 112-81 and DoD Instruction (DoDI) 6495.03 as a condition of employment, and any subsequent policy updates applicable to this program. You will be required work other than normal duty hours, to include evenings, weekends, and holidays, in an on-call or rotational basis. The on-call or rational status requires varied work hours, to include a requirement to be available 24/7, to respond to the following, but not limited to: calls received via the helpline, from military/civilian law enforcement, from treatment facilities or local hospitals.
You will be required work other than normal duty hours, to include evenings, weekends, and holidays, in an on-call or rotational basis. The on-call or rational status requires varied work hours, to include a requirement to be available 24/7, to respond to the following, but not limited to: calls received via the helpline, from military/civilian law enforcement, from treatment facilities or local hospitals.Education:Applicants must meet the following positive education qualifications requirements of the Office of Personnel Management (OPM) Qualifications Standards Manual: Applicants must possess
Basic Requirements:
  • Degree: behavioral or social science; or related disciplines appropriate to the position OR
  • Combination of education and experience that provided the applicant with knowledge of one or more of the behavioral or social sciences equivalent to a major in the field OR
  • Four years of appropriate experience that demonstrated that the applicant has acquired knowledge of one or more of the behavioral or social sciences equivalent to a major in the field.
Employment Type: OTHER

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Industry

National security, national security and international affairs, public safety statistics centers and offices, guided missile and space vehicle manufacturing and public administration

Company size

10,000+ Employees

Headquarters location

Washington, DC, US

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