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Helpline Jobs in Florida (NOW HIRING)

JCS AND MASADA

Helpline Counselor

Miami, FL · Hybrid

$25/hr

The Helpline Counselor provides telephone information, referrals, crisis counseling as well as suicide intervention to callers upon completion of a thorough assessment and identification of most ...

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All JobsHelpline JobsHelpline Jobs in Florida

Helpline information

See Florida salary details

$11

$32

$59

How much do helpline jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for helpline in Florida is $32.14, according to ZipRecruiter salary data. Most workers in this role earn between $21.54 and $39.71 per hour, depending on experience, location, and employer.

What is a helpline and what services does it provide?

A helpline is a telephone service or online platform that offers support, information, and guidance to individuals in need. Helplines are typically staffed by trained professionals or volunteers who provide assistance on various topics, such as mental health, crisis intervention, domestic violence, or medical advice. They offer confidential, immediate help and can connect callers to additional resources or emergency services if necessary. Helplines are often available 24/7 and are designed to be accessible to anyone seeking help or information.

What are the key skills and qualifications needed to thrive as a helpline operator, and why are they important?

To thrive as a Helpline Operator, you generally need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and sometimes crisis intervention certifications are commonly required. Exceptional empathy, patience, and the ability to remain calm under pressure help set someone apart in this role. These skills and qualities are crucial for providing effective support, ensuring caller safety, and maintaining a high standard of service during stressful situations.

What are some common challenges faced by helpline professionals, and how can they effectively manage stress in this role?

Helpline professionals often encounter emotionally charged situations, including callers experiencing crisis or distress, which can be emotionally taxing. Managing high call volumes and maintaining empathy while adhering to protocols can also be challenging. To effectively manage stress, professionals are encouraged to utilize regular debriefing sessions, seek support from supervisors or peers, and practice self-care techniques such as mindfulness or scheduled breaks. Many organizations provide training on resilience and stress management, fostering a supportive team environment to help staff maintain their well-being.

What is the difference between Helpline vs Customer Support Representative?

AspectHelplineCustomer Support Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma; often additional certifications in customer service
Work EnvironmentCall centers, support lines, remoteCall centers, retail, office settings
Industry UsageHealthcare, tech, government, nonprofitRetail, telecom, tech, service industries
Common Search/ComparisonHelpline vs Customer Support Representative

Helplines typically focus on providing immediate assistance via phone or online for specific issues, often in healthcare or government sectors. Customer Support Representatives handle broader customer inquiries, product issues, and service questions across various industries. While both roles involve communication and problem-solving, helplines are usually specialized for urgent or specific support, whereas customer support reps manage ongoing customer relationships.

What are the most commonly searched types of Helpline jobs in Florida?

The most popular types of Helpline jobs in Florida are:

What cities in Florida are hiring for Helpline jobs?

Cities in Florida with the most Helpline job openings:

Helpline jobs near you
Infographic showing various Helpline job openings in Florida as of August 2026, with employment types broken down into 97% Full Time, and 3% Part Time. Highlights an 88% In-person, 3% Hybrid, and 9% Remote job distribution, with an average salary of $66,854 per year, or $32.1 per hour.

Helpline Intake Specialist

Orlando, FL

Community Legal Services
See more jobs at Community Legal Servicesexternal

$21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Job description

Be a part of an organization making a difference in the Central Florida community! As an Orlando Business Journal’s 2021 Best Places to Work Honoree, Orlando Sentinel’s 2022 Best Workplaces Honoree, and a SHRM Mental Health Ally, Community Legal Services (CLS) is a full service civil legal aid law firm that promotes equal access to justice, specifically for the most vulnerable individuals in our society.

CLS offers:

  • 15 paid holidays and 24 days of paid time off
  • 100% employer-paid health, dental, life, and disability insurance, plus vision coverage at minimal employee cost
  • 100% 403B match after 1 year of employment (5%)
  • CLS pays Bar Dues and CLE Credits
  • Student loan reimbursement for Attorneys
  • Tuition Reimbursement
  • Ability to apply for Public Service Loan Forgiveness (PSLF)
  • Fantastic work-life balance
  • Various opportunities for upward mobility into leadership/more advanced roles
  • Pet Insurance
  • Wellness Committee dedicated to employee morale, with events such as company wide retreats, activities, and challenges!

CLS is currently searching for a service-minded, mission driven individual to fulfill the following position:

Helpline Intake Specialist

OVERVIEW
Reporting to Managing Attorney – Advice and Brief Services Helpline or designee, the Intake Specialist will work directly with the Helpline to receive and review requests for assistance and complete intakes for customers to determine eligibility for our twelve-county coverage area. This role will include collaborating with all units at Community Legal Services (CLS) for purposes of transferring cases for assistance.

RESPONSIBILITIES

  1. Receiving and reviewing requests for assistance and complete intakes for customers to determine eligibility.
  2. Complete intakes received through any online intake portal, referrals by community organizations, and/or walk-in customers experiencing urgent matters.
  3. Determine customer eligibility pursuant to case acceptance guidance, current grants, and firm priorities.
  4. For eligible clients, transfer intakes directly to call queue for the Helpline attorneys or to the appropriate department of referral.
  5. The candidate in this role will triage legal issues for customers throughout the intake process and draft and send referrals to other legal aid organizations as advised by the Helpline team for legal issues outside of the CLS service area or outside of areas of law.

REQUIREMENTS

1.  Commitment         

a.  Demonstrating commitment to promoting the mission, vision, and values of CLS.

b. Unwavering dedication to high-quality legal programs, fiscal strength, and organizational integrity.

2.  Background and Experience

  1. High School diploma or equivalent.
  2. Highly prefer someone with a Psychology, Public Interest Law, Nonprofit Background
  3. Bilingual (English/Spanish) preferred.
  4. Typing skills of 50 WPM and the ability to enter data into the computer.
  5. Emotional intelligence and interpersonal communication are necessary as our clients will be providing sensitive information. 
  6. Experience working with low-income and/or vulnerable clients and communities on civil legal matters (Public Interest Law or a Non-Profit Organization preferred).
  7. Working knowledge of Microsoft Suite (Word, Excel, PowerPoint, and Outlook) and case management systems.
  8. The successful candidate will have a high capacity to prioritize, manage simultaneous tasks, and meet deadlines within a rapid-paced environment
  9. Familiarity with the judicial system and a wide range of social services preferred.
  10. Valid Florida automobile license, use of own auto, and proof of insurance necessary.
  11. Must be able to travel to the offices within 12 county service area and sometimes outside of service area.

3.  Physical Requirements

  1. Prolonged periods sitting at a desk and working on a computer.
  2. Must be able to lift up to 25 pounds at times.

STARTING SALARY $21/hour

GENERAL STATEMENT

CLS is an Equal Opportunity Employer: We value a diverse workforce and the promotion of inclusive culture at all levels.

CLS does not discriminate against any employee or qualified applicant for employment from all qualified individuals on the basis of age, race, color, creed, national origin, ancestry, marital or familial status, affectional or sexual orientation, gender identity or expression, sex, disability, socio-economic position, religion, political belief, protected genetic information, military or veteran status, or any other characteristic protected under applicable Federal or State law.

The statements contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required, and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise to balance the workload.

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