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Helpline Jobs in Texas (NOW HIRING)

SOS International LLC

Call Agent

El Paso, TX · On-site

$13.50 - $17.75/hr

When Scheduled complete Customer Helpline Training (four consecutive 8-hour sessions) * Work hours as scheduled and realize this may include weekends and holidays TRAINING * SOSi will provide Day ...

Martin Resource Management Corporation

Be Seen First

IT Hardware Technician - Entry Level

Kilgore, TX · On-site

$19 - $20/hr

Finally, the position will be expected to provide end user assistance, training and support where required which may include monitoring the IT helpline with some on call nights and weekends.

Saronic Technologies

Equity Plan Manager

Austin, TX · On-site

Discounted pet insurance options including 24/7 Telehealth helpline Additional Perks: Free lunch benefit and unlimited free drinks and snacks in the office Saronic CCPA Notice for Candidates and ...

Saronic

Materials Lead

Austin, TX · On-site

Discounted pet insurance options including 24/7 Telehealth helpline Additional Perks: Free lunch benefit and unlimited free drinks and snacks in the office Saronic CCPA Notice for Candidates and ...

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All JobsHelpline JobsHelpline Jobs in Texas

Helpline information

See Texas salary details

$13

$40

$74

How much do helpline jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for helpline in Texas is $40.07, according to ZipRecruiter salary data. Most workers in this role earn between $26.88 and $49.47 per hour, depending on experience, location, and employer.

What is a helpline and what services does it provide?

A helpline is a telephone service or online platform that offers support, information, and guidance to individuals in need. Helplines are typically staffed by trained professionals or volunteers who provide assistance on various topics, such as mental health, crisis intervention, domestic violence, or medical advice. They offer confidential, immediate help and can connect callers to additional resources or emergency services if necessary. Helplines are often available 24/7 and are designed to be accessible to anyone seeking help or information.

What are the key skills and qualifications needed to thrive as a helpline operator, and why are they important?

To thrive as a Helpline Operator, you generally need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and sometimes crisis intervention certifications are commonly required. Exceptional empathy, patience, and the ability to remain calm under pressure help set someone apart in this role. These skills and qualities are crucial for providing effective support, ensuring caller safety, and maintaining a high standard of service during stressful situations.

What are some common challenges faced by helpline professionals, and how can they effectively manage stress in this role?

Helpline professionals often encounter emotionally charged situations, including callers experiencing crisis or distress, which can be emotionally taxing. Managing high call volumes and maintaining empathy while adhering to protocols can also be challenging. To effectively manage stress, professionals are encouraged to utilize regular debriefing sessions, seek support from supervisors or peers, and practice self-care techniques such as mindfulness or scheduled breaks. Many organizations provide training on resilience and stress management, fostering a supportive team environment to help staff maintain their well-being.

What is the difference between Helpline vs Customer Support Representative?

AspectHelplineCustomer Support Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma; often additional certifications in customer service
Work EnvironmentCall centers, support lines, remoteCall centers, retail, office settings
Industry UsageHealthcare, tech, government, nonprofitRetail, telecom, tech, service industries
Common Search/ComparisonHelpline vs Customer Support Representative

Helplines typically focus on providing immediate assistance via phone or online for specific issues, often in healthcare or government sectors. Customer Support Representatives handle broader customer inquiries, product issues, and service questions across various industries. While both roles involve communication and problem-solving, helplines are usually specialized for urgent or specific support, whereas customer support reps manage ongoing customer relationships.

What are the most commonly searched types of Helpline jobs in Texas?

The most popular types of Helpline jobs in Texas are:

What cities in Texas are hiring for Helpline jobs?

Cities in Texas with the most Helpline job openings:

Helpline jobs near you
Infographic showing various Helpline job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 88% Full Time, 9% Part Time, and 2% Contract. Highlights an 91% Physical, 4% Hybrid, and 5% Remote job distribution, with an average salary of $83,347 per year, or $40.1 per hour.

Senior Manager, Community Outreach

United Way of Central New York

Houston, TX • On-site

$75K - $80K/yr

Full-time

Re-posted 22 days ago

Job description

SALARY: $75 - 80K DOE
OVERVIEW:
The Sr. Manager, Community Outreach is a key member of the 2-1-1 Texas/United Way HELPLINE leadership team. The Sr. Manager effectively manages and directs the operations of Community Resources, Outreach, Disaster, and Data Analytics ensuring continued alignment with strategic initiatives.
PRINCIPAL DUTIES & RESPONSIBILITES:
  • Provides leadership in the implementation and continuous improvement of the 2-1-1 Texas/United Way HELPLINE with a focus on increasing substantive community impact. Oversees all aspects of planning, managing and expanding the outreach operation for the HELPLINE. Promotes awareness and utilization of the HELPLINE with service providers and community partners.
  • Provides leadership through talent management and people development to ensure the continued development of the Community Resource Database as an effective, up-to-date technological system, as well as the Community Needs Dashboard, a public-facing, interactive dashboard of community needs.
  • Manages center tours and speaking engagements with special emphasis on tours by donor companies to include senior level and influential volunteers. Coordinates community education, marketing activities and resource development. Participates in emergency management response efforts during major disasters, leading 2-1-1's response.
  • Supports the AVP in managing contracts, grants, and associated programmatic guidance and compliance requirements including submitting monthly reports, reviewing budgets, submitting invoices to funders (in conjunction with Finance Department), etc.
  • Supports HELPLINE by answering incoming calls as needed. Participates in relevant professional organizations and committees and represents United Way at key events to increase awareness of 211 Texas/United Way HELPLINE. Performs other duties as assigned by supervisor towards integrating division activity with the United Way strategic plan. Works collaboratively and with select cross-functional taskforces and committees. As an essential employee, may be required to work extended hours and/or times other than normal business hours.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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