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Helpline Jobs in Virginia (NOW HIRING)

SOS International LLC

Call Agent

Reston, VA · On-site

$15.50 - $20.50/hr

When Scheduled complete Customer Helpline Training (four consecutive 8-hour sessions) * Work hours as scheduled and realize this may include weekends and holidays TRAINING * SOSi will provide Day ...

Rosendin

Human Resources Assistant

Sterling, VA · On-site

$37K - $47K/yr

Serve as first-line intake for the HR helpline, ServiceNow tickets, and the HR shared inbox * Resolve straightforward requests independently and route items requiring judgment or system access to the ...

Rosendin Electric, Inc.

Human Resources Assistant

Sterling, VA · On-site

$37K - $47K/yr

Serve as first-line intake for the HR helpline, ServiceNow tickets, and the HR shared inbox * Resolve straightforward requests independently and route items requiring judgment or system access to the ...

Rosendin Electric

Human Resources Assistant

Sterling, VA · On-site

$37K - $47K/yr

Serve as first-line intake for the HR helpline, ServiceNow tickets, and the HR shared inbox * Resolve straightforward requests independently and route items requiring judgment or system access to the ...

Rosendin Electric, Inc.

Human Resources Assistant

Sterling, VA · On-site

$37K - $47K/yr

Serve as first-line intake for the HR helpline, ServiceNow tickets, and the HR shared inbox * Resolve straightforward requests independently and route items requiring judgment or system access to the ...

Flecha Cantina

Dishwasher

Mattaponi, VA · On-site

$18 - $20/hr

Helpline cooks properly prep, store, and date food Qualifications: * Previous knowledge of food service regulations preferred * Skilled with the use of hand tools or machines needed for the position

McGuireWoods

Client/Matter Intake Specialist

Richmond, VA · On-site

$17.50 - $23.50/hr

Receives calls and e-mails placed to the Records Helpline and makes changes to the data in Elite as requested. * Assists in completing conflict-of-interest searches for clients, principals and ...

McGuireWoods LLP

Client/Matter Intake Specialist

Richmond, VA · Hybrid

$17.50 - $23.50/hr

Receives calls and e-mails placed to the Records Helpline and makes changes to the data in Elite as requested. * Assists in completing conflict-of-interest searches for clients, principals and ...

McGuireWoods LLP

Client/Matter Intake Specialist

Richmond, VA · Hybrid

$17.50 - $23.50/hr

Receives calls and e-mails placed to the Records Helpline and makes changes to the data in Elite as requested. * Assists in completing conflict-of-interest searches for clients, principals and ...

Barbeque Integrated Inc

Dishwasher

Chesapeake, VA

$11.25 - $14.50/hr

Perks for ALL employees on DAY 1! Meal discounts and savings on gift cards FREE Employee Life Assistance Program services to ALL Smokey Bones employees including a crisis helpline and 3 free ...

Barbeque Integrated Inc

Dishwasher

Virginia Beach, VA

$11.25 - $14.50/hr

Perks for ALL employees on DAY 1! Meal discounts and savings on gift cards FREE Employee Life Assistance Program services to ALL Smokey Bones employees including a crisis helpline and 3 free ...

Smokey Bones

Dishwasher

Chesapeake, VA · On-site

$11.25 - $14.50/hr

Perks for ALL employees on DAY 1! Meal discounts and savings on gift cards FREE Employee Life Assistance Program services to ALL Smokey Bones employees including a crisis helpline and 3 free ...

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All JobsHelpline JobsHelpline Jobs in Virginia

Helpline information

See Virginia salary details

$14

$42

$79

How much do helpline jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for helpline in Virginia is $42.64, according to ZipRecruiter salary data. Most workers in this role earn between $28.61 and $52.69 per hour, depending on experience, location, and employer.

What are some common challenges faced by helpline professionals, and how can they effectively manage stress in this role?

Helpline professionals often encounter emotionally charged situations, including callers experiencing crisis or distress, which can be emotionally taxing. Managing high call volumes and maintaining empathy while adhering to protocols can also be challenging. To effectively manage stress, professionals are encouraged to utilize regular debriefing sessions, seek support from supervisors or peers, and practice self-care techniques such as mindfulness or scheduled breaks. Many organizations provide training on resilience and stress management, fostering a supportive team environment to help staff maintain their well-being.

What is the difference between Helpline vs Customer Support Representative?

AspectHelplineCustomer Support Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma; often additional certifications in customer service
Work EnvironmentCall centers, support lines, remoteCall centers, retail, office settings
Industry UsageHealthcare, tech, government, nonprofitRetail, telecom, tech, service industries
Common Search/ComparisonHelpline vs Customer Support Representative

Helplines typically focus on providing immediate assistance via phone or online for specific issues, often in healthcare or government sectors. Customer Support Representatives handle broader customer inquiries, product issues, and service questions across various industries. While both roles involve communication and problem-solving, helplines are usually specialized for urgent or specific support, whereas customer support reps manage ongoing customer relationships.

What is a helpline and what services does it provide?

A helpline is a telephone service or online platform that offers support, information, and guidance to individuals in need. Helplines are typically staffed by trained professionals or volunteers who provide assistance on various topics, such as mental health, crisis intervention, domestic violence, or medical advice. They offer confidential, immediate help and can connect callers to additional resources or emergency services if necessary. Helplines are often available 24/7 and are designed to be accessible to anyone seeking help or information.

What are the key skills and qualifications needed to thrive as a helpline operator, and why are they important?

To thrive as a Helpline Operator, you generally need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and sometimes crisis intervention certifications are commonly required. Exceptional empathy, patience, and the ability to remain calm under pressure help set someone apart in this role. These skills and qualities are crucial for providing effective support, ensuring caller safety, and maintaining a high standard of service during stressful situations.
What are the most commonly searched types of Helpline jobs in Virginia? The most popular types of Helpline jobs in Virginia are:
Helpline jobs near you
Infographic showing various Helpline job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 4% Hybrid, and 6% Remote job distribution, with an average salary of $88,694 per year, or $42.6 per hour.

Call Agent

SOS International LLC

Reston, VA • On-site

$15.50 - $20.50/hr

Other

Re-posted 23 days ago

Job description

Fully Remote, US, USA

Contract

Clearance Requirement: Other

Company Description

Founded in 1989, SOSi is among the largest private, founder-owned technology and services integrators in the defense and government services industry. We deliver tailored solutions, tested leadership, and trusted results to enable national security missions worldwide.

Job Description

***** This position is contingent upon contract award *****

The Call Agent position will during periods of FEMA surge disaster activity, need to respond to incoming calls and perform data entry for individuals and businesses in direct support of disaster activity. Call Agents will be taking calls, in a ready state to take calls, after call work, 30-minute pre-shift, or directly involved in coaching or training. Call Agents perform the call center supported registration process, provide applicable referrals, and address follow-up questions from survivors.

This is an Independent Contractor position. The Call Agent will be scheduled to work 8 hours a day for 40 hours a week. This will be shift work up to 0100 in the morning and include weekends and holidays.

ESSENTIAL JOB TASKS

  • Must be a US Citizen or Legal Permanent Resident (a/k/a "green card holder")

  • Must be a resident of the US or one of its territories

  • Successfully pass the DHS Employment Eligibility Verification (E-Verify) program.

  • Pass a USG Background Check

  • Handle all calls with tact and diplomacy, demonstrate good listening skills, and empathy, while accurately recording information in the Government's computerized database.

  • Fluent in both English and Spanish

  • Complete SOSi provided Day Zero Training

  • Complete Customer Registration Intake Training (two consecutive 8-hour sessions)

  • When Scheduled complete Customer Helpline Training (four consecutive 8-hour sessions)

  • Work hours as scheduled and realize this may include weekends and holidays

TRAINING

  • SOSi will provide Day Zero Training to complete the six required training certificates

  • Security Awareness Training (SAT)

  • Unauthorized Disclosure of Classified or Unclassified Information (UIC)

  • Operational Security Awareness Brief (OPSEC)

  • Insider Threat Training (ITT)

  • Privacy at DHS (PDHS)

  • Rules of Behavior (ROB)

FEMA will provide the necessary training for:

  • Registration Intake Training (two consecutive 8-hour training sessions)

  • Helpline Training (four consecutive 8-hour training sessions)

Qualifications

MINIMUM REQUIREMENTS

  • 1-2 years of related job experience

  • Fluent in English and Spanish

  • Must be a US Citizen

  • Must have lived in the US for 3 out the past 5 years

  • Basic data entry skills

  • Ability to pass an USG background investigation

  • Strong written and verbal communication skills

  • Must be able to work independently or within a team

Additional Information

WORK ENVIRONMENT

  • Work is at home

  • Requires periods of non-traditional hours including consecutive nights or weekends when necessary

  • Shift work is required as this is 7 days a week 365 days a year. This includes Holidays and weekends

WORKING CONDITIONS

  • Ability to work from home

  • Strong internet connection

  • Quit workspace free from interruptions and background noise

Working at SOSi

All interested individuals will receive consideration and will not be discriminated against for any reason.

SOSi is an equal employment opportunity employer and affirmative action employer. All interested individuals will receive consideration and will not be discriminated against on the basis of race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity, genetic information, or protected veteran status. SOSi takes affirmative action in support of its policy to advance diversity and inclusion of individuals who are minorities, women, protected veterans, and individuals with disabilities.

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