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Flexible Remote Email Chat Support Jobs in Michigan

InvestNext

Product Support Specialist

Detroit, MI · On-site +1

$60K - $70K/yr

Communicate with customers via phone, email, chat, and video calls, determining the best method ... Fully remote work, within the US and Canada * Robust 99% employer-paid medical, dental, and vision ...

Excitingtravelnow

$14.75 - $20/hr

Respond to client inquiries via phone, email, and online communication * Provide assistance with ... Flexible remote work options * Growth opportunities within the travel industry * Supportive and ...

New

CSAA

Insurance Service Associate - Remote

Three Rivers, MI · Remote

$13.25 - $18.50/hr

Associates or Bachelor's Degree preferred. * 1 year or more in a Chat support role communicating ... Flexible Workplace: We embrace a remote-first culture through our Flexible Workplace. Most ...

Next Stop Travel

Remote Planning Consultant

Flint, MI · Remote

... email, and digital platforms to gather requirements and provide support * Research and present ... Flexible remote work environment * Performance-based compensation based on completed client ...

Fisher Organization

Remote Entry-Level Sales

Flint, MI · Remote

Remote Benefits & Client Support Representative (Entry-Level) Location: Remote (U.S.) Schedule: Full-Time | Flexible Hours About the Opportunity We're growing our remote team and seeking motivated ...

New

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All JobsEmail Chat Support JobsFlexible Remote Email Chat Support JobsFlexible Remote Email Chat Support Jobs in Michigan

Flexible Remote Email Chat Support information

What is the difference between Flexible Remote Email Chat Support vs Customer Service Representative?

AspectFlexible Remote Email Chat SupportCustomer Service Representative
Work EnvironmentRemote, online communication via email and chatTypically in-office or remote, handling calls, emails, and in-person interactions
Required SkillsExcellent written communication, tech-savvy, problem-solvingStrong verbal communication, interpersonal skills, multitasking
Common CertificationsNone mandatory, customer service or communication courses preferredCustomer service certifications optional but beneficial
Industry UsageTech, e-commerce, SaaS, retailRetail, telecom, hospitality, healthcare

Flexible Remote Email Chat Support focuses on online communication via email and chat, requiring strong written skills and tech familiarity. Customer Service Representatives often handle calls and in-person interactions, emphasizing verbal skills. Both roles serve customer needs but differ in communication channels and work settings.

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The most popular types of Remote Email Chat Support jobs in Michigan are:

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For Flexible Remote Email Chat Support jobs in Michigan, the most frequently searched job titles are:

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The top searched job categories for Flexible Remote Email Chat Support jobs in Michigan are:

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Cities in Michigan with the most Flexible Remote Email Chat Support job openings:

Flexible Remote Email Chat Support jobs near you

Remote Support Representative

Viajemos Solas pero en Grupo

Saginaw, MI • Remote

$16 - $20.25/hr

Part-time

Re-posted 29 days ago

Job description

We are seeking a professional and customer-focused Remote Support Representative to assist customers with reservations, scheduling, service coordination, and ongoing support. This role involves helping customers navigate available options, coordinating arrangements, maintaining accurate records, and ensuring a positive customer experience from initial inquiry through completion of services.

The ideal candidate is organized, detail-oriented, and enjoys helping customers while managing multiple tasks in a fast-paced remote environment.

Responsibilities

  • Respond to customer inquiries via phone, email, chat, and online platforms
  • Assist customers with reservations, scheduling, and service-related requests
  • Research available options based on customer preferences and needs
  • Coordinate accommodations, transportation, activities, and related arrangements
  • Manage confirmations, updates, and schedule changes
  • Review reservation details and customer information for accuracy
  • Maintain organized customer records and documentation
  • Communicate important updates and information to customers
  • Work with suppliers and service providers to coordinate customer arrangements
  • Assist with modifications, cancellations, and special requests
  • Resolve customer concerns professionally and efficiently
  • Follow up with customers to ensure a smooth and positive experience
  • Maintain high standards of customer service and professionalism

Qualifications

  • Excellent verbal and written communication skills
  • Strong customer service and interpersonal skills
  • Exceptional attention to detail and organizational abilities
  • Ability to multitask and manage priorities effectively
  • Strong problem-solving and critical-thinking skills
  • Comfortable using email, online platforms, and web-based applications
  • Ability to work in a team-oriented environment
  • Previous experience in customer service, hospitality, scheduling, reservations, administrative support, or related fields preferred
  • High school diploma or equivalent preferred

Benefits

  • Remote work environment
  • Comprehensive onboarding and training program
  • Ongoing professional development opportunities
  • Access to company-supported tools and resources
  • Collaborative team environment
  • Employee recognition programs
  • Continuing education and training opportunities
  • Access to industry-specific educational resources
  • Support from experienced team members
  • Opportunities to expand customer service, communication, and coordination skills

Preferred Skills

  • Customer service experience
  • Scheduling and coordination experience
  • Strong communication and follow-up skills
  • Ability to manage multiple customer requests simultaneously
  • Experience working with online systems and digital communication tools
  • Strong attention to detail and accuracy

Apply