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Saas Customer Support Jobs in Michigan (NOW HIRING)

Level Data LLC

Customer Success Manager

Kalamazoo, MI · On-site

$80K - $85K/yr

... SaaS) company. You can strategize with internal teams to proactively support and anticipate customer needs and potential issues to help build resources and awareness with end users and maintain and ...

Level Data Inc

Customer Success Manager

Kalamazoo, MI · On-site

... SaaS) company. You can strategize with internal teams to proactively support and anticipate customer needs and potential issues to help build resources and awareness with end users and maintain and ...

TechCollect

Client Success Lead

Rochester, MI · On-site

Familiarity with CRM tools, customer support platforms, and SaaS product onboarding processes. * A self-starter attitude and the ability to thrive in a fast-paced startup environment. Benefits Paid ...

TechCollect

Client Success Lead

Rochester, MI · On-site

Familiarity with CRM tools, customer support platforms, and SaaS product onboarding processes. * A self-starter attitude and the ability to thrive in a fast-paced startup environment.

TechCollect

Client Success Lead

Rochester, MI · On-site

Familiarity with CRM tools, customer support platforms, and SaaS product onboarding processes. * A self-starter attitude and the ability to thrive in a fast-paced startup environment. Benefits Paid ...

TechCollect

Client Success Lead

Rochester, MI · On-site

Familiarity with CRM tools, customer support platforms, and SaaS product onboarding processes. * A self-starter attitude and the ability to thrive in a fast-paced startup environment.

InvestNext

Product Support Specialist

Detroit, MI · On-site +1

$60K - $70K/yr

Have 2+ years of customer support experience in a SaaS environment * Excel at communicating effectively across various channels, including chat, email, phone, and video calls. * Thrive in ...

V2Soft

SaaS Platform Administrator

Pontiac, MI · On-site

The role involves providing advanced user support and driving enhancements across departments ... customers. Founded in 1998, the company is headquartered in Bloomfield Hills, USA, with a team of ...

LSPedia Inc

System Analyst I

Farmington Hills, MI · On-site

Exposure to SaaS platforms, CRM systems, or ERP systems. * Basic understanding of APIs, data flows, or system integrations. * Experience supporting customers or internal business users. * Experience ...

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All JobsSaas Customer Support JobsSaas Customer Support Jobs in Michigan

Saas Customer Support information

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How much do saas customer support jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for saas customer support in Michigan is $20.20, according to ZipRecruiter salary data. Most workers in this role earn between $10.48 and $23.03 per hour, depending on experience, location, and employer.

What is a SaaS customer support?

A SaaS Customer Support job involves assisting customers who use a Software-as-a-Service (SaaS) product. Support agents help troubleshoot issues, answer questions, and provide guidance on using the software effectively. They may communicate with customers via email, chat, or phone and work closely with technical teams to resolve complex problems. Strong communication, problem-solving, and technical skills are essential for success in this role.

What does a SaaS customer support do?

A typical day in SaaS Customer Support involves responding to customer inquiries via email, chat, or phone, troubleshooting technical issues, and guiding users through product features. You may also spend time documenting solutions, escalating complex cases to engineering teams, and collaborating with colleagues to resolve outstanding technical challenges. The role is dynamic, often requiring you to juggle multiple cases at once, prioritize urgent requests, and adapt to frequent updates or new features in the software. This environment offers opportunities to develop your technical skills, gain product expertise, and build relationships with both customers and cross-functional teams.

What are the key skills and qualifications needed to thrive in SaaS customer support, and why are they important?

To thrive as a SaaS Customer Support specialist, you need strong troubleshooting abilities, knowledge of cloud-based software, and excellent written and verbal communication skills. Familiarity with CRM platforms, ticketing systems like Zendesk or Freshdesk, and basic understanding of APIs or integration tools is commonly expected. Empathy, patience, and the ability to manage multiple issues simultaneously set outstanding candidates apart. These competencies ensure you can efficiently resolve client issues, foster customer satisfaction, and contribute to the ongoing success of SaaS platforms.

What are the most commonly searched types of Saas Customer Support jobs in Michigan?

The most popular types of Saas Customer Support jobs in Michigan are:

What are popular job titles related to Saas Customer Support jobs in Michigan?

For Saas Customer Support jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Saas Customer Support jobs in Michigan look for?

The top searched job categories for Saas Customer Support jobs in Michigan are:

Saas Customer Support jobs near you
Infographic showing various Saas Customer Support job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 22% Part Time, 2% Temporary, 5% Contract, and 1% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $42,007 per year, or $20.2 per hour.

Customer Success Manager

Careers at Level Data | Level Data

Kalamazoo, MI • Remote

Full-time

Retirement, PTO

Re-posted 23 days ago

Job description

Level Data Career Opportunity: Customer Success Manager, State Implementations

Are you passionate about education and data quality? Do you thrive in a collaborative environment where your impact directly influences educational success? If so, Level Data invites you to join our team as a Customer Success Manager. We're on a mission to empower states with trustworthy data, allowing educational leaders to focus on what truly matters: their learners.

About Us: At Level Data, we believe that clean, reliable data is the foundation of effective decision-making in K-12 education. Our simple solutions ensure that states receive data they can trust, enabling educators to make informed choices. We're committed to quality, trust, and collaboration, and we're looking for a like-minded individual to join our dynamic team.

The Company is supported by a fully remote workforce.

Role Overview: As a Customer Success Manager of State Implementations, you'll play a pivotal role in ongoing project maintenance and relationship management, driving value for customers. Here's what we're seeking:

  • GRR and NRR Impact: You're adept at delivering Gross Retention Rate (GRR) and Net Revenue Retention (NRR) impact within a growing organization. Your ability to retain and expand relationships with clients is crucial.
  • Results in State DOE or Large-Scale Environment: You've demonstrated measurable results in a State Department of Education (DOE) or similar large-scale setting. You are proficient in leveraging various customer success metrics to identify trends across their book of business, an essential strategy for effective management.
  • SaaS Customer Relationships: You're no stranger to ongoing relationship building and contract management at a Software as a Service (SaaS) company. You can strategize with internal teams to proactively support and anticipate customer needs and potential issues to help build resources and awareness with end users and maintain and increase customer sentiment and retention.

Qualifications:

  • Bachelor's degree in a relevant field (Education, Data Science, Business, etc.)
  • Proven track record of achieving GRR and NRR targets
  • Experience working with state-level education systems or large-scale data environments
  • Familiarity with SaaS implementation and maintenance processes

Why Join Level Data?

  • Meaningful Impact: Your work directly influences education outcomes.
  • Collaborative Culture: We value teamwork, transparency, and shared success.
  • Professional Growth: Opportunities to learn, lead, and make a difference.
  • Flexible Work Environment: Embrace remote work, with occasion travel.

If you're ready to contribute to a culture of trust, collaboration, and results, apply today! Let's empower educational leaders together.


Benefits

  • Unlimited vacation
  • 4% 401k Match
  • Competitive Healthcare

All positions are subject to background evaluations and a pre-employment drug screening.

Apply