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Net Promoter Score Jobs in Michigan (NOW HIRING)

Hertz

Customer Service Associate

Grand Rapids, MI

$17/hr

Serves at the primary Net Promoter Score (NPS) liaison for the management team, updating and communicating on all performance actions and decisions related to Net Promoter Score. Analyzing NPS ...

Hertz

Customer Service Associate

Grand Rapids, MI · On-site

$17/hr

Serves at the primary Net Promoter Score (NPS) liaison for the management team, updating and communicating on all performance actions and decisions related to Net Promoter Score. Analyzing NPS ...

Life Time

Tennis Professional

Rochester Hills, MI

Develops safe, professional, and comprehensive tennis lessons and programs to ensure students develop along a pathway that will encourage continued involvement and a positive Net Promoter Score

Life Time

Tennis Professional

Rochester Hills, MI

Develops safe, professional, and comprehensive tennis lessons and programs to ensure students develop along a pathway that will encourage continued involvement and a positive Net Promoter Score

KYYBA

Be Seen First

Systems Engineer Controls - MagicDraw, C++, Matlab

Dearborn, MI · On-site

$42 - $44/hr

Net Promoter Score, Vehicle Repairs, JD Power, Customer Escalations to improve feature performance. Experience working with system modeling language (MagicDraw) and process/interface mapping.

New

Life Time, Inc.

Pickleball Pro

Troy, MI · On-site

Develops safe, professional, and comprehensive pickleball lessons and programs to ensure students develop along a pathway that will encourage continued involvement and a positive Net Promoter Score.

Life Time, Inc.

Pickleball Pro

Canton, MI · On-site

Develops safe, professional, and comprehensive pickleball lessons and programs to ensure students develop along a pathway that will encourage continued involvement and a positive Net Promoter Score.

Life Time, Inc.

Pickleball Pro

Shelby, MI · On-site

Develops safe, professional, and comprehensive pickleball lessons and programs to ensure students develop along a pathway that will encourage continued involvement and a positive Net Promoter Score.

Career Connections Inc

General Manager

Canton, MI

$75K - $90K/hr

Drive strong NPS (Net Promoter Score) results * Focus on membership retention and overall customer satisfaction * Ensure timely completion of tasks and projects * Follow all policies outlined in the ...

Safelite Group

Store Manager

Southgate, MI · On-site

Net Promoter Score, Time to Serve, job completion, customer conversion and quality metrics, as well as compliance with federal, state and local regulations. * In conjunction with the other field ...

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All JobsNet Promoter Score JobsNet Promoter Score Jobs in Michigan

Net Promoter Score information

What is a Net Promoter Score (NPS)?

Net Promoter Score (NPS) is a metric used by businesses to measure customer loyalty and satisfaction. It is calculated based on responses to the question: 'How likely are you to recommend our product or service to a friend or colleague?' Respondents are grouped into promoters, passives, and detractors. The score is determined by subtracting the percentage of detractors from the percentage of promoters, resulting in a value between -100 and 100. NPS helps organizations understand customer sentiment and identify areas for improvement.

What are some common challenges faced by professionals managing Net Promoter Score (NPS) programs, and how can they address them?

Professionals managing NPS programs often encounter challenges such as low survey response rates, difficulty interpreting feedback, and driving organizational action based on results. To overcome these, it's important to design concise, well-timed surveys, ensure anonymity to encourage honest responses, and collaborate closely with cross-functional teams to translate insights into measurable improvements. Regularly sharing NPS findings with stakeholders and implementing follow-up strategies can help foster a culture of continuous customer-centric improvement.

What is a Net Promoter Score job?

A Net Promoter Score (NPS) job typically involves analyzing customer feedback to measure loyalty and satisfaction. Professionals in this role collect and interpret NPS survey data to help businesses improve customer experience and retention. They may work in marketing, customer success, or business strategy, using insights to drive improvements. Key responsibilities include survey design, data analysis, and presenting actionable recommendations.

What qualifications do I need to be a promoter?

To be a Net Promoter Score promoter, there are no specific formal qualifications required. Promoters are typically satisfied customers who actively recommend a company's products or services, often demonstrating strong communication skills and positive customer experiences. Knowledge of customer service principles and familiarity with feedback tools can be beneficial.

What jobs pay 4000 a week without a degree?

High-paying jobs that can reach $4,000 a week without a degree often include roles such as commercial truck drivers, real estate brokers, sales managers, and certain skilled trades like electricians or plumbers. These positions typically require specialized training, certifications, or experience rather than a college degree, and may involve working long hours or in high-pressure environments.

What is the difference between Net Promoter Score vs Customer Service Representative?

AspectNet Promoter ScoreCustomer Service Representative
Primary FocusMeasuring customer loyalty and satisfaction through surveysHandling customer inquiries, complaints, and support
Required SkillsData analysis, survey design, customer feedback interpretationCommunication, problem-solving, product knowledge
Work EnvironmentOffice, remote, or survey platformsCall centers, retail, or service desks
Industry UsageMarketing, customer experience, business strategyCustomer support, retail, hospitality

While Net Promoter Score focuses on measuring overall customer loyalty through surveys, Customer Service Representatives directly interact with customers to resolve issues. Both roles are essential for improving customer satisfaction but serve different functions within a business.

What is Chick-fil-A's NPS score?

Net Promoter Score (NPS) is a metric used by companies to measure customer loyalty and satisfaction. Chick-fil-A has consistently reported high NPS scores, often ranking among the top fast-food chains with scores around 80 or higher, reflecting strong customer advocacy. NPS scores are typically gathered through customer surveys and can vary over time based on service and experience.

What are the key skills and qualifications needed to thrive as a Net Promoter Score (NPS) Analyst, and why are they important?

To thrive as a Net Promoter Score (NPS) Analyst, you need strong analytical skills, experience in customer experience measurement, and a background in data analysis or business analytics. Familiarity with survey software (such as Qualtrics or SurveyMonkey), data visualization tools (like Tableau or Power BI), and statistical analysis is typically required. Exceptional communication, attention to detail, and the ability to translate data insights into actionable recommendations are valuable soft skills. These skills help organizations understand customer loyalty, identify improvement areas, and drive strategies that enhance customer satisfaction and business growth.

What jobs pay 700 a day?

Jobs that can pay $700 a day include specialized roles such as freelance consultants, project managers, certain IT contractors, and skilled trades like electricians or plumbers working on large projects. These positions often require specific skills, certifications, or experience and may involve freelance or contract work with variable schedules.
What are the most commonly searched types of Net Promoter Score jobs in Michigan? The most popular types of Net Promoter Score jobs in Michigan are:
What are popular job titles related to Net Promoter Score jobs in Michigan? For Net Promoter Score jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Net Promoter Score jobs in Michigan look for? The top searched job categories for Net Promoter Score jobs in Michigan are:
Net Promoter Score jobs near you
Infographic showing various Net Promoter Score job openings in Michigan as of July 2026, with employment types broken down into 55% Full Time, and 45% Part Time. Highlights an 100% In-person job distribution.

Customer Service Associate

Hertz

Grand Rapids, MI

$17/hr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 27 days ago

Hertz rating

6.3

Company rating: 6.3 out of 10

Based on 195 frontline employees who took The Breakroom Quiz

136th of 171 rated vehicle equipment hire

Job description

The Customer Service Associate provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer issues at the counter and returns with the highest level of hospitality and professionalism. Serves at the primary Net Promoter Score (NPS) liaison for the management team, updating and communicating on all performance actions and decisions related to Net Promoter Score. Analyzing NPS results to determine cause and execute on plans to improve guest satisfaction. Improves service by communicating and assisting employees to understand customer needs, providing guidance, feedback, and individual coaching when needed. Ensures that all corporate policies and procedures are administered and followed by all staff.

Wage: $17.00/hr

Qualifications:

3+ years of demonstrated experience in customer service, with experience in operations and sales. Rental car experience a plus. Excellent customer service skills. Excellent oral and written communication skills. Excellent relationship building and leadership skills. Excellent problem-solving and decision-making skills

Apply today and shift your career into drive for tomorrow!

Benefits and Perks:

Not only do you get to be part of an organization where you Drive your Potential, Power your Passion!! Below are a few perks and discounts:

  • Up to 40% off the base rate of any standard Hertz rental
  • Medical, Dental & Vision plan options
  • Retirement programs, including 401(k) employer matching
  • Paid Parental Leave & Adoption Assistance
  • Employee Assistance Program for employees & family
  • Educational Reimbursement & Discounts
  • Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
  • Perks & Discounts –Theme Park Tickets, Gym Discounts & more

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