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Net Promoter Score Jobs in Michigan (NOW HIRING)

GENERAL RV CENTER

Customer Care Associate

Wixom, MI · On-site

$16 - $17/hr

Maintain and measure customer satisfaction rate (Net Promoter Score) through the use of Listen360, A customer engagement software that analyzes customer engagement and feedback. * Performs other ...

New

Safelite Group, Inc.

Store Manager

Battle Creek, MI · On-site

Net Promoter Score, Time to Serve, job completion, customer conversion and quality metrics, as well as compliance with federal, state and local regulations. * In conjunction with the other field ...

Safelite Group, Inc.

Store Manager

Zeeland, MI · On-site

Net Promoter Score, Time to Serve, job completion, customer conversion and quality metrics, as well as compliance with federal, state and local regulations. * In conjunction with the other field ...

Safelite Group

Store Manager

Zeeland, MI · On-site

Net Promoter Score, Time to Serve, job completion, customer conversion and quality metrics, as well as compliance with federal, state and local regulations. * In conjunction with the other field ...

Safelite Group

Store Manager

Battle Creek, MI · On-site

Net Promoter Score, Time to Serve, job completion, customer conversion and quality metrics, as well as compliance with federal, state and local regulations. * In conjunction with the other field ...

West Marine

Operations Manager

Harrison Township, MI · On-site

Drive customer experience to meet their needs and improve Net Promoter Score (NPS). * Drive store conversion and add-on sales, including Plus Plans. * Ensure staff and store reflect our brand ...

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All JobsNet Promoter Score JobsNet Promoter Score Jobs in Michigan

Net Promoter Score information

What is a net promoter score?

Net Promoter Score (NPS) is a metric used by businesses to measure customer loyalty and satisfaction. It is calculated based on responses to the question: 'How likely are you to recommend our product or service to a friend or colleague?' Respondents are grouped into promoters, passives, and detractors. The score is determined by subtracting the percentage of detractors from the percentage of promoters, resulting in a value between -100 and 100. NPS helps organizations understand customer sentiment and identify areas for improvement.

What is a net promoter score job?

A Net Promoter Score (NPS) job typically involves analyzing customer feedback to measure loyalty and satisfaction. Professionals in this role collect and interpret NPS survey data to help businesses improve customer experience and retention. They may work in marketing, customer success, or business strategy, using insights to drive improvements. Key responsibilities include survey design, data analysis, and presenting actionable recommendations.

What are the key skills and qualifications needed to thrive as a net promoter score analyst, and why are they important?

To thrive as a Net Promoter Score (NPS) Analyst, you need strong analytical skills, experience in customer experience measurement, and a background in data analysis or business analytics. Familiarity with survey software (such as Qualtrics or SurveyMonkey), data visualization tools (like Tableau or Power BI), and statistical analysis is typically required. Exceptional communication, attention to detail, and the ability to translate data insights into actionable recommendations are valuable soft skills. These skills help organizations understand customer loyalty, identify improvement areas, and drive strategies that enhance customer satisfaction and business growth.

What are some common challenges faced by professionals managing net promoter score programs, and how can they address them?

Professionals managing NPS programs often encounter challenges such as low survey response rates, difficulty interpreting feedback, and driving organizational action based on results. To overcome these, it's important to design concise, well-timed surveys, ensure anonymity to encourage honest responses, and collaborate closely with cross-functional teams to translate insights into measurable improvements. Regularly sharing NPS findings with stakeholders and implementing follow-up strategies can help foster a culture of continuous customer-centric improvement.

What is the difference between Net Promoter Score vs Customer Service Representative?

AspectNet Promoter ScoreCustomer Service Representative
Primary FocusMeasuring customer loyalty and satisfaction through surveysHandling customer inquiries, complaints, and support
Required SkillsData analysis, survey design, customer feedback interpretationCommunication, problem-solving, product knowledge
Work EnvironmentOffice, remote, or survey platformsCall centers, retail, or service desks
Industry UsageMarketing, customer experience, business strategyCustomer support, retail, hospitality

While Net Promoter Score focuses on measuring overall customer loyalty through surveys, Customer Service Representatives directly interact with customers to resolve issues. Both roles are essential for improving customer satisfaction but serve different functions within a business.

What are the most commonly searched types of Net Promoter Score jobs in Michigan?

The most popular types of Net Promoter Score jobs in Michigan are:

What are popular job titles related to Net Promoter Score jobs in Michigan?

For Net Promoter Score jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Net Promoter Score jobs in Michigan look for?

The top searched job categories for Net Promoter Score jobs in Michigan are:

Net Promoter Score jobs near you
Infographic showing various Net Promoter Score job openings in Michigan as of August 2026, with employment types broken down into 54% Full Time, and 46% Part Time. Highlights an 100% In-person job distribution.

Customer Care Associate

GENERAL RV CENTER

Wixom, MI • On-site

$16 - $17/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

New

General RV Center rating

6.1

Company rating: 6.1 out of 10

Based on 44 frontline employees who took The Breakroom Quiz

103rd of 155 rated car dealerships

Job description

Responsibilities
  • Provide exceptional customer service for both internal and external customers seeking information or assistance.
  • Collaborate with Sales, Parts and Service departments to assist with resolving outstanding customer issues that may negatively impact the overall customer relationship.
  • Responds to inquiries, and performs internal and external customer follow-up as needed.
  • Document all customer interactions and maintain performance standards, including effectiveness, efficiency, and quality.
  • Maintain and measure customer satisfaction rate (Net Promoter Score) through the use of Listen360, A customer engagement software that analyzes customer engagement and feedback.
  • Performs other duties as assigned.
  •  
Qualifications
  • Minimum of High School diploma required, associate's degree desired but not required.
  • Ability to manage difficult or emotional customer situations and use sound judgement when making decisions.
  • Exceptional and consistent customer service dealing with large call volumes.
  • Proficient with Microsoft Office suite.
  • Strong interpersonal skills and communication abilities, both written and verbal.
  • Ability to multitask and complete tasks in a timely and efficient manner.
  • A positive team-player, who welcomes feedback, builds morale and balances team and individual responsibilities.
  • Reliable and strong work ethic. Professional appearance is a must.

COMPENSATION:

$16 - $17 PER HOUR 

KEY CHARACTER TRAITS

  • Friendly - We treat our customers like family and you are their host!  If you love to host a party or have a knack for putting people at ease this is your job!
  • Outgoing - Do you love talking and getting to know people?  With professional communication skills and a good hand shake you can help our customer get the most out of their new purchase.
  • Attitude - A positive and work-hard attitude will serve you well.  Our customers are picking up their new RV and you get to share in their excitement!
  • Passion - We are in the business of providing a lifestyle to those that are passionate about RVing. You need to share the passion for the products that we represent and be willing to go the extra mile for our customers.

 

PERKS

General RV offers a comprehensive benefits package that includes medical, dental, vision, life insurance options, paid vacations and a 401k with company matching. 

 

About General RV

General RV was founded when Abe Baidas converted a Detroit gas station into a small RV sales and manufacturing facility in 1962. From those humble roots, we've grown into the nation's premier RV dealer. We've helped millions of families experience the RV lifestyle. With the support of our talented employees, General RV now operates multiple Supercenters across the country in addition to an inspection facility in Indiana. We are proud of our history and are now in the third generation of family ownership. Since 2014, General RV Center has been named by Crain's Detroit as one of Michigan's largest and fastest-growing privately held companies.

#IND1

Employment Type: OTHER

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