ZipRecruiter

Log In

2

Remote Computer Support Specialist Jobs in Michigan

Detroit IT

Apple Support Specialist

Troy, MI · Remote

We provide Exchange server support, Office 365 migrations, ongoing remote support, a fully staffed ... Basic computer hardware repair experience. Daily reporting to clients. Tracking time and job notes ...

World Renew

IT Support Specialist

Byron Center, MI · On-site +1

$68K - $76K/yr

Support employees across multiple countries, offices, and time zones, including remote and low ... Bachelor's degree in Computer Science, Information Technology, or related field required. * Minimum ...

next page

Showing results 1-20

All JobsComputer Support Specialist JobsRemote Computer Support Specialist JobsRemote Computer Support Specialist Jobs in Michigan

Remote Computer Support Specialist information

See Michigan salary details

$13

$23

$36

How much do remote computer support specialist jobs pay per hour?

As of Jul 25, 2026, the average hourly pay for remote computer support specialist in Michigan is $23.22, according to ZipRecruiter salary data. Most workers in this role earn between $18.65 and $25.96 per hour, depending on experience, location, and employer.

What is a Remote Computer Support Specialist job?

A Remote Computer Support Specialist provides technical assistance to users experiencing computer or software issues from a remote location. They troubleshoot problems, guide users through solutions, and may install or configure software remotely. This role requires strong problem-solving skills, technical knowledge, and excellent communication to assist customers effectively.

What are some common challenges faced by Remote Computer Support Specialists and how are they addressed?

One common challenge for Remote Computer Support Specialists is diagnosing and resolving issues without being physically present, which can make troubleshooting more complex. Specialists often rely on clear communication, step-by-step instructions, and remote access tools to guide users and resolve technical problems efficiently. Collaboration with other IT team members through chat and ticketing systems is also crucial when escalating issues that require specialized expertise. Adapting to new systems or updates and staying organized in a fast-paced environment are ongoing parts of the job, but most employers support this with continuous training and knowledge-sharing. Addressing these challenges effectively is key to delivering high-quality support and maintaining user satisfaction.

What are the key skills and qualifications needed to thrive in the Remote Computer Support Specialist position, and why are they important?

To thrive as a Remote Computer Support Specialist, you need strong troubleshooting skills, in-depth knowledge of computer systems, and a relevant technical background such as an associate degree or industry certifications. Familiarity with remote desktop tools, ticketing systems, and certifications like CompTIA A+, Microsoft Certified Professional (MCP), or similar are commonly expected. Excellent communication, patience, and problem-solving abilities are essential soft skills for clearly assisting users and managing technical issues remotely. These competencies are vital for quickly resolving user problems and maintaining smooth IT operations in a remote support environment.

What are the most commonly searched types of Computer Support Specialist jobs in Michigan? The most popular types of Computer Support Specialist jobs in Michigan are:
What are popular job titles related to Remote Computer Support Specialist jobs in Michigan? For Remote Computer Support Specialist jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Remote Computer Support Specialist jobs in Michigan look for? The top searched job categories for Remote Computer Support Specialist jobs in Michigan are:
What cities in Michigan are hiring for Remote Computer Support Specialist jobs? Cities in Michigan with the most Remote Computer Support Specialist job openings:
Remote Computer Support Specialist jobs near you
Infographic showing various Remote Computer Support Specialist job openings in Michigan as of July 2026, with employment types broken down into 1% As Needed, 76% Full Time, 13% Part Time, 9% Contract, and 1% Nights. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $48,301 per year, or $23.2 per hour.
Remote Support Specialist

Remote Support Specialist

Trane Technologies plc

Grand Rapids, MI • On-site, Remote

Full-time

Medical, Retirement, PTO

Posted 12 days ago

Trane Technologies rating

8.1

Company rating: 8.1 out of 10

Based on 297 frontline employees who took The Breakroom Quiz

114th of 535 rated manufacturers

Job description

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business-it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.
Learn about our benefits designed for you to Thrive at work and at home.
We boldly go.
Where is the work:
Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires.
RSS On Demand Role - Digital Services
Purpose:
Essential functions, qualifications, responsibilities, operational practices, and strategic aims for the Remote Support Specialist (RSS) On Demand role within the Digital Services Team.
I. Essential Functions
  • Digital Services Team Participation: Active contributor to the Digital Services Team, delivering remote support across the assigned region.
  • Customer Interaction: Facilitates professional phone and email engagement with external customers and internal departments.
  • General Office Duties: Completes office tasks such as report writing, attending team meetings, and managing company email communications.
  • Remote Site Logins: Conducts remote access to customer sites for troubleshooting, technical support, and system adjustments to BAS.
  • Trane Cloud Review & Resolution: Investigates Trane Cloud issues, reviews solutions, and executes recommended fixes where possible.
  • System Optimization & ECM Identification: Identifies opportunities for Energy Conservation Measures (ECMs), HVAC system upgrades, and system changes. Collaborate with Intelligent Services Engineers and Account Managers.
  • Service Contract Fulfillment: Completes building tasks for service agreement customers remotely when applicable.
  • Collaboration: Works closely with Account Managers, Project Managers, Account Engineers, field technicians, and customers to develop and evaluate solutions.
  • Proactive Communication: Consistently communicates with customers regarding system performance and recommendations.
  • Project Analysis: Applies expertise in controls and industry standards to analyze building automation projects.
  • Reporting: Delivers written reports detailing building metrics, recommendations, trouble logs, and observations to customers and internal teams.

II. Qualifications & Experience
  • Technical Knowledge: Comprehensive understanding of Building Automation Systems and HVAC equipment systems.
  • Computer Proficiency: Skilled in technical report writing, advanced computer navigation, and proficient in Microsoft Teams, Word, Excel, PowerPoint, and Outlook.
  • Database and Networking: Solid grasp of database management, IP networking, and BAS protocols such as BACnet, Lon Talk, and Modbus.
  • Problem Solving: Capable of resolving practical issues and adapting to non-standardized situations.
  • Communication: Exceptional verbal and written communication skills.
  • Customer Service: Demonstrates commitment to superior service for internal and external customers.
  • Collaboration: Effective teamwork, customer service, communication, and problem-solving capabilities.

III. Core Regional Responsibilities
1. Remote Technical Support & Triage
  • Operates as part of an On-Demand/Immediate Response Team. Is dedicated to a primary support area to resolve issues remotely for eligible customers.
  • Troubleshoots BAS systems and HVAC controls remotely.
  • Validates connectivity via Salesforce and Trane Connect.
  • Provides operational guidance and quick fixes.
  • Escalates complex issues to advanced support teams.

2. Customer Intake & Case Management
  • Regionalized Access: Accepts case management requests directly from Resource Coordinators for "connected" customers that are authorized to work directly with the RSS On Demand team. Intake for these customers is handled through established Resource Coordinator and RSS contacts.
  • Conducts structured intake procedures using Salesforce (when applicable), or regional case management methods, to verify agreement status and connectivity.
  • Verifies support status (warranty, billable, other) and documents cases accordingly.
  • Notify Account Managers of opportunities through Tech Lead submissions.

3. Digital Enablement & System Optimization
  • Supports regional platforms such as Trane Cloud, Cloud BMS, CMSA, CBSA, BBAI, and Intelligent Services.
  • Reviews building performance; implements system patches and ECMs when appropriate.
  • Conducts offset calibration and zone mapping for autonomous control systems.

4. Team Collaboration & Coverage
  • Plans regional coverage for holidays and absences based on localized needs.
  • Engages in cross-training, cross-regional dispatch, and recurring team meetings to ensure consistent service levels.
  • Collaborates with Resource Coordinators and regional service managers to align case management and intake practices.

IV. Strategic Regional Goals
  • Promote a "remote resolution first" approach to enhance efficiency and support the field technician scheduling workload.
  • Improve customer outcomes and increase service revenue through expanded remote resolution capabilities.
  • Support digital transformation initiatives within the region, prioritizing remote service delivery and building performance optimization.
  • Enhance accessibility to RSS On Demand services for qualified direct-access customers via Resource Coordinators, increasing overall regional responsiveness.

Annual Base Salary Range or Hourly Base Pay Range:
$23.80 - $43.85
Compensation Type:
Hourly
Incentive Eligible:
No
Sales Commission Eligible:
No
Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.
Thrive at work and at home:
  • Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives - WE DARE TO CARE!
  • Family building benefits include fertility coverage and adoption/surrogacy assistance.
  • 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
  • Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave.
  • Educational and training opportunities through company programs along with tuition assistance and student debt support.

Disclaimer: Benefit offerings may vary depending on Collective Bargaining Agreements and local/state regulations.
Safety Sensitive Role:
Yes
The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

What Trane Technologies employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Trane Technologies logo

About Trane Technologies

Sourced by ZipRecruiter

At Trane Technologies and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

Industry

Industrial machinery manufacturing and machinery manufacturing

Company size

10,000+ Employees

Headquarters location

Davidson, NC, US

View All Trane Technologies Jobs

Apply