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Technical Support Associate Jobs in Michigan (NOW HIRING)

Xerox

Software Technical Support Associate

Ann Arbor, MI · On-site

... support Managed Services initiatives * - Managed Services site architecture and infrastructure programs * Mentor on-site technical account associates and transfers skills that will enable the AA to ...

Xerox

Software Technical Support Associate

Novi, MI · Hybrid

... support Managed Services initiatives * - Managed Services site architecture and infrastructure programs * Mentor on-site technical account associates and transfers skills that will enable the AA to ...

Denso

Technical Support

Battle Creek, MI · On-site

$22.21 - $27.74/hr

Responds to telephone calls, e-mail and employee requests for technical support. * Performs ... Associates degree in related field * 0-3+ years' experience * Knowledge of information systems ...

Denso

Technical Support

Battle Creek, MI · On-site

$22.21 - $27.74/hr

Responds to telephone calls, e-mail and employee requests for technical support. * Performs ... Associates degree in related field * 0-3+ years' experience * Knowledge of information systems ...

New

Collabera

Technical Support

Ann Arbor, MI

$36K - $46K/yr

Responds to telephone calls, email and personnel requests for technical support. Documents, tracks ... May require an associate's degree in a related area and 0-2 years of experience in the field or in ...

FastTek

Technical Support

Detroit, MI

$37K - $46K/yr

Technical Support #1057937 Position Summary: As a key member of the Technology Division's Field ... Associate's degree in Information Technology, Business Administration, or a related field * Proven ...

TEKsystems

Technical Support Specialist

Detroit, MI · On-site

$18 - $21/hr

Minimum Qualifications: • Associate's degree in Information Technology, Business Administration ... Skills Technical support, desktop, computer, apple, hp, lenovo, dell, associates, degree ...

TEKsystems

Technical Support Specialist

Detroit, MI

$18 - $21/hr

Minimum Qualifications: • Associate's degree in Information Technology, Business Administration ... Skills Technical support, desktop, computer, apple, hp, lenovo, dell, associates, degree ...

InterSources

Web Support Associate

New Hudson, MI

$17.25 - $22.25/hr

Web Support Associate Location: New Hudson, MI Responsibilities: * Processing health care provider ... Has technical knowledge of commonly-used concepts, practices, and procedures within the health care ...

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Technical Support Associate information

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How much do technical support associate jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for technical support associate in Michigan is $21.52, according to ZipRecruiter salary data. Most workers in this role earn between $16.15 and $23.03 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Associate, and why are they important?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a Technical Support Associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges Technical Support Associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are the most commonly searched types of Technical Support jobs in Michigan? The most popular types of Technical Support jobs in Michigan are:
What are popular job titles related to Technical Support Associate jobs in Michigan? For Technical Support Associate jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Technical Support Associate jobs in Michigan look for? The top searched job categories for Technical Support Associate jobs in Michigan are:
What cities in Michigan are hiring for Technical Support Associate jobs? Cities in Michigan with the most Technical Support Associate job openings:
Technical Support Associate jobs near you
Software Technical Support Associate

Software Technical Support Associate

Xerox

Ann Arbor, MI • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Xerox rating

7.2

Company rating: 7.2 out of 10

Based on 117 frontline employees who took The Breakroom Quiz

95th of 139 rated electronics manufacturers

Job description

General Information
City
Ann Arbor, Novi
State/Province
Michigan
Country
United States
Date
Friday, March 20, 2026
Working time
Full-time
Ref#
20038782
Job Level
Individual Contributor
Job Type
Experienced
Seniority Level
Associate
Currency
USD - United States - US
Annual Base Salary Minimum
41,940
Annual Base Salary Maximum
83,880
The salary range above represents the low and high end in the local currency of Xerox's salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant's education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox's total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers, we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers.
Hourly: Hourly rates for this position can be shared with you per your location, this rate will fall within the posted range.
Description & Requirements
About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today's global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.
Purpose of Position:
  • This is an intermediate (specialist) level technical position, contributing directly to achievement of revenue growth and customer satisfaction, providing technical support to the client and Managed Services personnel, and augmenting TS (CSE) support.
  • Possess working technical knowledge of Office and/or Production products/systems (including Xerox and Third Party offerings installed at client sites)
  • Actively assist Account Managers to resolve day-to-day technical issues and implement corrective actions
  • Establish working relationships with Xerox groups (e.g. Solutions Managers/Consultants, Xerox Connect, Marketing Partners Group, OSG and PSG developers) and external customer's departments (e.g. IT department) to provide 100% customer satisfaction
  • Work closely with the TISM, Account Mgr, and Account Associates to consult, design, implement, and support hardware/software solutions required by Client Operations' contracts
  • As a shared resource to the Operations, the DT will deploy Document Technology and Infrastructure programs:
  • -Integration of tools and processes (at client sites) to support Managed Services initiatives
  • - Managed Services site architecture and infrastructure programs
  • Mentor on-site technical account associates and transfers skills that will enable the AA to perform standard, frequently occurring tasks related to product function, connectivity, and software.
  • Manage the technical implementation and integration of low to mid-level complexity projects, or works on complex projects under the guidance of a TISM, Account Manager or other subject matter expert

Essential Job Functions:
  • Possess broad technical knowledge: production and office solutions, networking in both the centralized as well as distributed enterprise production environments, client applications, emerging technologies, etc.
  • Design, consult, implement, and/or manage client-related hardware/software solutions (e.g. graphics design/pre-press services, third party or unique software configurations, e-business systems administration, data/content/repository management, etc. )
  • Excel in the following software applications (at minimum): MS Office Suite, MS Project, page layout/design, web browser, anti-virus
  • Detailed understanding of workflow products, ability to create specific client workflows, integration of workflow engines with Xerox products/systems to provide automated services
  • Articulate and deliver technology and workflow training in a non-threatening, comfortable, and inviting manner
  • Demonstrate a strong initiative to work successfully with different organizations within Xerox and the various Third Party partners

Education / Experience Required:
  • Bachelors Degree, or equivalent work experience, in technical field (computer related studies, systems engineering desirable)
  • Software/Hardware/Networking Certifications
  • Minimum Microsoft Certified Professional, MCP+Internet desirable
  • Electronic Document and Printing Professional Certification (EDPP) desirable
  • 3+ years computer systems/applications and project coordination experience
  • Broad systems knowledge; including operating systems, networks, software applications, and hardware connectivity
  • For internal candidates, working knowledge of Xerox and standard third-party offerings in at least three product families
  • Cross-functional team participation and leadership

Measures of Accountability:
  • Installs, cancels, and renewals
  • Increasing revenue by providing additional managed services.
  • Employee Satisfaction and peer recognition
  • Training techniques and assessment of on-site Associate learning
  • Post-Install and CSMS survey results

Additional Qualifications:
  • Maintain the utmost flexibility within job scope.
  • Ability to interface and communicate effectively with internal and external contacts (Production, Information Systems, Administrative and Managerial)
  • Project management experience helpful
  • Ability to manage many details and projects with minimal guidance (trustworthy, self-starter, etc.)
  • Develop the skills required by new technologies (Xerox and Third Party) introduced to the client's site. Through coaching and self-initiated training, develop the capacity to progress to the (expert) level of Document Services Specialist.

Benefits We Offer:
  • Competitive compensation (base salary and uncapped commissions)
  • Significant financial rewards for overachievement
  • Comprehensive benefits offerings (including medical, dental, vision, life insurance)
  • Retirement Plan - 401k
  • Paid holidays, personal choice days, and paid time off
  • A culture that offers flexibility and a healthy work life balance

With Our Technology, Build Your Future at Xerox. Apply Now!
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About Xerox

Sourced by ZipRecruiter

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power today's workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients -- no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Norwalk, CT, US

Year founded

1906

Social media

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