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Technical Support Associate Jobs in Michigan (NOW HIRING)

Bluewater Hayes Inc.

Technical Trainer

Grand Rapids, MI

$30.25 - $40.25/hr

Experience supporting product installations, startup activities, and field service operations * Associate degree or technical certification in HVAC/R, mechanical systems, or a related discipline ...

New

Bekum Group

Technical Sales Support

Williamston, MI · On-site

From supporting the promotion and configuration of advanced blow molding systems to leading machine ... Associate's degree or two (2) year technical degree; or two (2) to three (3) years related ...

Providence Consulting

$21.75 - $30/hr

Associate degree or equivalent in Information Technology, Computer Science, or related discipline. * 5+ years of experience in IT system administration, technical support, or network support. * A ...

Bekum Group

Technical Sales Support

Williamston, MI · On-site

From supporting the promotion and configuration of advanced blow molding systems to leading machine ... Associate's degree or two (2) year technical degree; or two (2) to three (3) years related ...

Michigan Farm Bureau

Agency Support Analyst

Lansing, MI · On-site

$56K - $67K/yr

Assign unresolved complex problems to Level II technical support or other support personnel as ... Preferred Associate's or bachelor's degree in business or computer science preferred. Experience in ...

New

Michigan Farm Bureau

Agency Support Analyst

Lansing, MI · On-site

Assign unresolved complex problems to Level II technical support or other support personnel as ... Preferred Associate's or bachelor's degree in business or computer science preferred. Experience in ...

New

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Technical Support Associate information

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How much do technical support associate jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for technical support associate in Michigan is $21.52, according to ZipRecruiter salary data. Most workers in this role earn between $16.15 and $23.03 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Associate, and why are they important?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a Technical Support Associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges Technical Support Associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are the most commonly searched types of Technical Support jobs in Michigan? The most popular types of Technical Support jobs in Michigan are:
What are popular job titles related to Technical Support Associate jobs in Michigan? For Technical Support Associate jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Technical Support Associate jobs in Michigan look for? The top searched job categories for Technical Support Associate jobs in Michigan are:
What cities in Michigan are hiring for Technical Support Associate jobs? Cities in Michigan with the most Technical Support Associate job openings:
Technical Support Associate jobs near you
CORE Technical Specialist II 12

CORE Technical Specialist II 12

Washtenaw Intermediate School District

Ann Arbor, MI • On-site

Full-time, Contractor

Posted 9 days ago

Job description

Position Type:
Technology/Support
Date Posted:
6/2/2026
Location:
Balas Administration Building
District:
Ann Arbor Public Schools
POSITION: CORE TECH SPECIALIST II 12
FTE: 1.0 (12 month)
POSITION LOCATION: ITD Department
SALARY: AFSCMETSPSalarySchedules2025-26.pdf
REPORTS TO: Executive Director of Instructional Technology
SUMMARY:
Provide technical support to district faculty, staff and students in the use of all district technology including, but not limited to computers, tablets, software, hardware, peripherals, printers, copiers, scanners, network devices, cameras, phones, audio and projection systems.
The following is a list of qualifications for the position, any one of which may be waived by the Board in exercising its prerogative to determine qualifications.
QUALIFICATIONS REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
DUTIES AND RESPONSIBILITIES:
  • Provide first-line technical support to district faculty, staff and students in the use of all district technology including, but not limited to computers, tablets, software, hardware, peripherals, printers, copiers, scanners, network, cameras, phones, audio and projection systems.
  • Provide training to technical staff, building personnel and at district professional development days.
  • Participate in or lead projects and technical system implementations as needed.
  • Monitor the daily status of technology infrastructure in assigned support area(s).
  • Maintain technology inventory for assigned support area buildings.
  • Assist teachers with the use of technology in the classroom.
  • Provide basic account management for email and other technical systems.
  • Manage assigned district help desk requests and provide assistance on all district technologies to staff and students as needed.
  • Troubleshoot software and hardware problems and perform common hardware repairs.
  • Troubleshoot basic network problems such as switches, cards, cabling and software.
  • Provide support for administrative and instructional software applications.
  • Install, upgrade, repair and maintain district hardware, software and other peripherals.
  • Install and/or troubleshoot MacOS, iOS, Windows & ChromeOS applications.
  • Create, maintain and deploy software images and deployment applications.
  • Identify, research and resolve technology-related problems; troubleshooting building problems thoroughly before forwarding to next tier of support or vendors.
  • Troubleshoot and fix printing, wireless, sound, copier and phone-related issues.
  • Coordinate vendor needs as directed by the Executive Director of Instructional Technology
  • Keep up-to-date on current technology tools in K-12 education and provide training as needed.
  • Assist as needed in preparing and testing technology necessary for building presentations after hours (i.e.. Curriculum nights, Parent meetings, etc).
  • Attend training sessions and technology staff meetings.
  • Write technical instructions for job aids, email instructions, help ticket responses, reference documentation, etc.
  • Other duties as assigned.

This position requires regular and reliable attendance onsite to successfully perform the essential functions of this job.
EDUCATION AND EXPERIENCE:
  • Associates Degree or certification in a computer related field
  • ACHDS, ACTC, ACMT, MCP, A+ Certification or equivalent experience
  • Familiarity with MacOS, iOS, Windows, ChromeOS and Android
  • Experience providing first level technical support as it relates to district technology (preferably in an educational setting)
  • Experience with installation, upgrade, repair, and maintenance of computer software, hardware, and peripherals, both on standalone and network systems
  • Ability to solve problems efficiently and produce a viable solution
  • Understanding of networking concepts
  • Experience working with wireless technologies
  • Experience with troubleshooting sound systems
  • Commitment to maintaining a high level of customer service
  • Ability to work effectively with staff and students at their skill levels
  • Effective communication, problem solving, multi-tasking, and organizational skills
  • Capacity to thrive in a team-oriented environment
  • Ability to train and support staff and students in the use of educational technologies
  • Ability to adapt and learn new technologies needed to support staff and students
  • Excellent interpersonal skills
  • Self-directed, self-motivated and ability to work with interruptions
  • Show attention to detail and follow through
  • Have a willingness to continue to renew and add certifications
  • Have a high level of personal integrity and sensitivity to confidential information
  • Be willing to travel between buildings
  • Ability to lift a minimum of 50 lbs. and service ceiling mounted devices
  • Such alternatives to the above qualifications as the Board of Education may find appropriate and acceptable

PREFERRED SKILLS:
  • Ability to flex hours in the evening as needed for support
  • Ability to lift 40-50 lbs. repeatedly through the day
  • Ability to load and unload trucks for delivery and pick-up
  • Ability to troubleshoot and/or repair mechanical devices and technology devices (i.e., chromebooks, wifi access point issues, charging carts, etc.)

LANGUAGE SKILLS:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before parents, staff and students.
MATHEMATICAL SKILLS:
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
REASONING ABILITY:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
OTHER SKILLS and ABILITIES:
Ability to operate a personal computer and Word, Excel and database programs. Ability to develop effective working relationships with students, staff and the school community. Ability to communicate clearly and concisely, both orally and in writing. Ability to perform duties with awareness of all district requirements and Board of Education policies.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is almost continuously required to sit, and talk or hear. The employee is occasionally required to walk and stand. The employee is occasionally required to reach with hands and continuously will repeat the same hand, arm or finger motion many times as in typing. Specific vision abilities required by this job include close vision, depth perception, and the ability to adjust focus.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this j ob. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is acceptable to this particular environment. The noise level can vary depending upon daily activity but will still remain within the acceptable noise level range. The employee continuously is interacting with the public, staff and students. The employee frequently will be required to meet multiple demands from several people.
Method of Application
All applicants must apply online at a2schools.org >> District Links >> Job Postings

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