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Technical Support Associate Jobs in Michigan (NOW HIRING)

FastTek

IT Operations Support Senior Associate

Wayne, MI · On-site

$15.25 - $20/hr

IT Operations Support Senior Associate #1059554 Position Description: Employees in this job ... Provide technical support (I.T. Applications, Infrastructure, operating systems, end-user ...

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Technical Support Associate information

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How much do technical support associate jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for technical support associate in Michigan is $21.52, according to ZipRecruiter salary data. Most workers in this role earn between $16.15 and $23.03 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Associate, and why are they important?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a Technical Support Associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges Technical Support Associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are the most commonly searched types of Technical Support jobs in Michigan? The most popular types of Technical Support jobs in Michigan are:
What are popular job titles related to Technical Support Associate jobs in Michigan? For Technical Support Associate jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Technical Support Associate jobs in Michigan look for? The top searched job categories for Technical Support Associate jobs in Michigan are:
What cities in Michigan are hiring for Technical Support Associate jobs? Cities in Michigan with the most Technical Support Associate job openings:
Technical Support Associate jobs near you

Technical Coordinator

Plymouth Canton Community Schools

Plymouth, MI • On-site

$62K - $89K/yr

Full-time

Posted 9 days ago

Job description

Position Type:
Non-Affiliated Support/Technical Coordinator - IT
Date Posted:
4/24/2026
Location:
PCCS district
Date Available:
ASAP
Closing Date:
Until filled
POSITION: Technical Coordinator
JOB OVERVIEW:
The Technical Coordinator will support the technology infrastructure for Plymouth-Canton Community Schools, providing Tier 1 direct technical support to end-users and Tier 2 escalated support for technical personnel. Additional responsibilities include the following: Maintenance of Windows and Apple Servers both physical and virtualized; installation and maintenance of PC's, Apple computers, Chromebooks, and iPads; installation and maintenance of LAN equipment; installation and maintenance of classroom technology and audio-visual systems; technical support for users; installation and maintenance of software and database systems; and any other duties as assigned.
QUALIFICATIONS:
MINIMUM:
  1. Five (5) years of experience in Tier 1 direct technical support to end users.
  2. Experience with Microsoft Active Directory: management of users, profiles, network shares, printers, etc.
  3. Experience with Windows PC, Mac OS computers, Chromebooks, and iPads.
  4. Experience with mobile devices.
  5. Self-directed individual.
  6. Ability to learn new technical skills quickly and independently.
  7. Ability to analyze needs/problems and develop procedures to solve problems.
  8. Ability to handle several projects/requests simultaneously.
  9. Ability to maintain confidentiality.
  10. Ability to work in a team environment.
  11. Ability to meet timelines.
  12. Ability to serve students, staff, and the public pleasantly and efficiently.

PREFERRED:
  1. Associate's Degree or equivalent.
  2. Experience with enterprise wireless networks.
  3. Experience with creating and deploying images for Windows PC and Mac OS computers.
  4. Experience with Microsoft Intune.
  5. Experience with Cisco infrastructure.
  6. Experience with FOG (Free Opensource Ghost).
  7. Experience with VMWare.
  8. Experience with Google Workspace for Education and GAM.
  9. Experience with Filewave (MDM) and Papercut (within Print Server).
  10. Experience with Linux OS.

JOB ENVIRONMENT:
Under the supervision of the District's System Administrators, the Technical Coordinator has Tier 1 and Tier 2 responsibility over the District's overall technical infrastructure, which currently includes:
  1. Cisco network infrastructure including wired, wireless, and IP telephony.
  2. Multiple servers at multiple locations including Windows, Linux, and Mac OS.
  3. Consolidated virtual server cluster with large SAN.
  4. Virtual desktop infrastructure.
  5. Desktop and laptop platforms including Windows and Mac OS.
  6. Mobile device platforms, including Chrome OS and iPad OS.
  7. Classroom technology including standard and interactive projectors, interactive flat panels (IFPs) voice amplification systems, and document cameras.
  8. Communication systems including IP telephony, voicemail, and other messaging platforms.
  9. Overall device count ~20,000.

PERFORMANCE RESPONSIBILITIES:
  1. Assists the System Administrators with maintenance of the District's overall technology infrastructure.
  2. Guides and supports Technicians in providing primary technical support to end users.
  3. Installs, troubleshoots, and maintains technology systems, including desktops, laptops, and mobile devices running Windows, Mac OS, Chrome OS, and iPad OS.
  4. Build and adjust computer images and coordinate Technicians in their deployment.
  5. Installs, troubleshoots and maintains software systems, applications and files on multiple platforms.
  6. Installs, troubleshoots and maintains and classroom and building audio-visual technologies.
  7. Addresses both primary and escalated technical support issues throughout the district, including rotational on-call responsibilities outside the school day.
  8. Create select user accounts such as staff AD, Zoom, Atlas Rubicon and Jabber accounts and use GAM for staff Google account creation and adjustments.
  9. Assists Technology Paraprofessionals, Technicians, other Technical Coordinators, System Administrators, and the Associate Director and Director of Integrated Technology Systems with other technology needs.
  10. Other duties as assigned.

EVALUATION: Performance of this position will be evaluated annually in accordance with provisions of the Board's Policy on Evaluation of Certificated Personnel.
BEGINNING DATE: As soon as possible
SALARY RANGE: Non-Affiliated - Grade 6
$62,708 - $89,754
Placement on salary schedule will be based upon experience and qualifications.
52 weeks per year
METHOD OF APPLICATION:
INTERNAL APPLICANTS - Apply online using the Internal Applicants section. You will be required to upload the following documents to your application:
  • Letter of interest
  • Updated resume
  • Diversity, Equity and Inclusion Statement (attach in resume section). This statement should include your understanding and Knowledge of diversity, equity and inclusion including your past experiences and how you will ensure this is at the center of your work in the role for which you are applying.

EXTERNAL APPLICANTS - Apply online using the External Applicants section. You will be required to upload the following documents to your application:
  • Cover Letter - Address letter to Abdul Madyun, Chief Human Resource Officer
  • Resume
  • Diversity, Equity and Inclusion Statement (attach in resume section). This statement should include your understanding and Knowledge of diversity, equity and inclusion including your past experiences and how you will ensure this is at the center of your work in the role for which you are applying.
  • Two current letters of recommendation
  • Copies of official transcripts for all degrees earned

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to stand and talk or hear and sometimes walk and sit. Occasionally the employee will bend or twist at the neck more than the average person. While performing the duties of this job, the employee may occasionally push or lift up to 50 lbs such as boxes of books. The employee is directly responsible for safety, well-being, or work output of other people. Specific vision abilities required by this job include close vision such as to read handwritten or typed material, and the ability to adjust focus.
WORK ENVIRONMENT:
Plymouth-Canton Community School district is committed to a diverse and inclusive workplace. Plymouth-Canton Community School district is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age or any other legally protected status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
TERMS OF EMPLOYMENT:
Upon recommendation for employment, Section 1230g, as amended, of the Revised School Code requires all school employees to be electronically finger printed for the purpose of undergoing a criminal history background check. The fingerprinting is conducted by a third party and is at the expense of the applicant. Cost for fingerprinting is approximately $70.00.
DEADLINE: Open until filled
POSTED: 04/24/26

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