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Technical Support Associate Jobs in Detroit, MI (NOW HIRING)

Collabera

Technical Support

Ann Arbor, MI

$36K - $46K/yr

Responds to telephone calls, email and personnel requests for technical support. Documents, tracks ... May require an associate's degree in a related area and 0-2 years of experience in the field or in ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Detroit, MI

Technical Support Associate information

See Detroit, MI salary details

$10

$24

$56

How much do technical support associate jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for technical support associate in Detroit, MI is $24.45, according to ZipRecruiter salary data. Most workers in this role earn between $18.32 and $26.15 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Associate, and why are they important?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a Technical Support Associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges Technical Support Associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are the most commonly searched types of Technical Support jobs in Detroit, MI? The most popular types of Technical Support jobs in Detroit, MI are:
What are popular job titles related to Technical Support Associate jobs in Detroit, MI? For Technical Support Associate jobs in Detroit, MI, the most frequently searched job titles are:
What job categories do people searching Technical Support Associate jobs in Detroit, MI look for? The top searched job categories for Technical Support Associate jobs in Detroit, MI are:
What cities near Detroit, MI are hiring for Technical Support Associate jobs? Cities near Detroit, MI with the most Technical Support Associate job openings:
Technical Support Associate jobs near you
Technical Support Associate

Technical Support Associate

HTC Global Services

Dearborn, MI • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

Job Title
Technical Support Associate
Overview / Summary
We are seeking a Technical Support Associate to provide technical support services. The ideal candidate should have technical support experience and possess an Associate Degree.
Key Responsibilities
  • Provide technical support.
  • Troubleshoot and resolve technical issues.
  • Deliver support in accordance with established procedures.

Required Qualifications
  • Experience in Technical Support.
  • Associate Degree.

What Makes HTC A Great Place To Build Your Future
HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you'll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You'll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.
At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.
Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.

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