ZipRecruiter

Log In

1

Technical Support Associate Jobs in Freeland, MI

Kelly Services

Contact Centre Associate

Midland, MI · Hybrid

$20 - $23/hr

Associate Customer Service Representative/Contact Centre Associate Primary Location: Midland, MI ... technical support, literature requests, purchase information, and quality & regulatory questions ...

McDonald Companies

IT Support Technician

Saginaw, MI

$19 - $26.25/hr

Diagnose and resolve technical problems for users, including fixing error messages, resetting ... Associate or Bachelor's degree with IT focus preferred. Company Benefits * Health, Dental and ...

McDonald Companies

IT Support Technician

Saginaw, MI

$20 - $27.50/hr

Diagnose and resolve technical problems for users, including fixing error messages, resetting ... Associate or Bachelor's degree with IT focus preferred. Company Benefits * Health, Dental and ...

McDonald Companies

IT Support Technician

Saginaw, MI · On-site

$19 - $26.25/hr

Diagnose and resolve technical problems for users, including fixing error messages, resetting ... Associate or Bachelor's degree with IT focus preferred. Company Benefits * Health, Dental and ...

next page

Showing results 1-20

All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Freeland, MI

Technical Support Associate information

See Freeland, MI salary details

$9

$21

$48

How much do technical support associate jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for technical support associate in Freeland, MI is $21.13, according to ZipRecruiter salary data. Most workers in this role earn between $15.82 and $22.64 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What cities near Freeland, MI are hiring for Technical Support Associate jobs? Cities near Freeland, MI with the most Technical Support Associate job openings:
Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Freeland, MI as of June 2026, with employment types broken down into 78% Full Time, 8% Part Time, and 14% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $43,942 per year, or $21.1 per hour.

Customer Service Representative- Estimating and Technical Services

Amrize

Saginaw, MI

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 19 days ago

Job description

Join the Duro-Last team, a brand of Amrize Building Envelope and the world's largest manufacturer of custom-fabricated commercial roofing solutions. 

Were seeking a Customer Service Representative- Estimating and Technical Services who's ready to be part of an innovative, people-first brand shaping the future of the roofing industry.

ABOUT THE ROLE

We're looking for a Customer Service Representative - Estimating & Technical Services to join our team and support our contractor network by providing estimating, quoting, technical assistance, and customer service support. In this role, you'll work closely with customers and internal teams to develop roofing estimates, answer technical questions, process quotes and orders, and ensure timely completion of projects. Your attention to detail, technical aptitude, and commitment to customer service will help drive successful project outcomes and strengthen customer relationships.

WHAT YOU'LL ACCOMPLISH

Estimating, Quoting & Order Processing (60%)

  • Estimate pricing and roof layouts for roofing details.
  • Create and enter customer quotes and orders into company systems.
  • Complete assigned estimating projects, including quoting, wind calculations, and roof design support.
  • Interpret specifications and project requirements to develop accurate estimates.
  • Perform data entry of projects onto task boards and related systems.
  • Maintain accuracy and completeness of project and order information.

Technical Support & Customer Service (30%)

  • Answer technical questions regarding product specifications and installation requirements.
  • Provide follow-up support and ongoing service to contractor customers.
  • Respond to customer inquiries in a timely and professional manner.
  • Handle high volumes of incoming phone calls while maintaining excellent customer service.
  • Represent the company professionally in all interactions with customers, employees, and the public.

Project Coordination & Support (5%)

  • Assist with project-related calculations, designs, and documentation.
  • Collaborate with internal departments to support customer and project needs.
  • Support continuous improvement of estimating and technical service processes

Additional Responsibilities (5%)

  • Maintain accurate records and documentation.
  • Assist with departmental administrative tasks as needed.
  • Perform other duties and special projects assigned by management.

WHAT WE'RE LOOKING FOR

  • Minimum 2-year associates degree or relevant experience.
  • Estimating experience a plus.
  • Experience with SolidWorks, EDGE Estimating, and/or AutoCAD software preferred
  • Ability to interpret technical specifications and project requirements
  • Strong written and verbal communication skills
  • Ability to manage back-to-back customer calls professionally and efficiently
  • Proficiency in Microsoft Office Suite
  • Strong time management, organizational, and multitasking skills
  • Ability to handle multiple priorities and meet deadlines in a fast-paced environment
  • Detail-oriented with strong problem-solving skills
  • Positive, team-oriented attitude and commitment to customer service excellence

WHAT WE OFFER

  • Competitive salary & Bonus Incentive
  • Retirement Savings: Choose from 401(k) pre-tax and/or Roth after-tax savings
  • Medical, Dental, Vision, Disability and Life Insurance
  • Holistic Health & Well-being programs
  • Health Savings Accounts (HSA) & Flexible Spending Accounts (FSA)
  • Paid time off including 12 paid holidays
  • Paid Parental Leave (maternity & paternity)
  • Educational Assistance Program


#Duro-Last

Apply